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Knowledge in implementing/managing the IS/IT project CASE-The Brose Group Implements Page.396-398 971619 徐浩翔 971640 王嬿淳.

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Presentation on theme: "Knowledge in implementing/managing the IS/IT project CASE-The Brose Group Implements Page.396-398 971619 徐浩翔 971640 王嬿淳."— Presentation transcript:

1 Knowledge in implementing/managing the IS/IT project CASE-The Brose Group Implements Page.396-398
徐浩翔 王嬿淳 黃筱軒 蔡玠辰 蘇巧如 許峻瑋 曾柏韜 魏正琪 林瑋軒

2 許峻瑋

3 The Brose Group Implements SAP – One Site at a Time (1)
The Brose Group supplies windows, doors, seat adjusters, and related products for more than 40 auto brands. In the 1990s, Brose enjoyed rapid growth but found that existing information system were unable to support the company’s emerging needs. Too many different information systems meant a lack of standardization and hampered communication among suppliers, plants, and customers.

4 The Brose Group Implements SAP – One Site at a Time (2)
Brose decided to standardize operations on SAP R/3, an ERP application licensed by SAP that supports more than a thousand different business processes. The Brose/SAP Consulting team decided on a pilot approach. The team constructed the implementation to be used as a prototype for installations at additional plants.

5 The Brose Group Implements SAP – One Site at a Time (3)
The first time that Brose/SAP consulting team installed system was in a new plant in Curitiba, Brazil. Developing the first implementation was no small feat, because it involved information systems for sales and distribution, material management, production planning, quality management, and financial accounting and control. The second implementation, in Puebla, Mexico, required just 6 months for first operational capability. And the next implementation, in Meerane, Germany, was operational in just 19 weeks.

6 The Brose Group Implements SAP – One Site at a Time (4)
Modern manufacturing seeks to improve productivity by reducing waste, which means eliminating : -- Overproduction that leads to excess inventories -- Unavailable needed and parts, which idle workers and facilities -- Wasted motion and processing due to poorly planned materials handling and operations activities Manufacturing that eliminates these wastes is called lean manufacturing.

7 The Brose Group Implements SAP – One Site at a Time (5)
To accomplish lean manufacturing, SAP has invented a business process it calls just-in-sequence(JIS) manufacturing. JIS is an extension of just-in-time(JIT), the pull manufacturing philosophy. Parts not only arrive just in time, but also arrive in just the correct sequence. To achieve JIS, Brose used SAP R/3 combined with a supplementary SAP module called SAP for Automotive with JIS.

8 Question 1 Reflect on the nature of JIS planning. In general terms, what kinds of data must Brose have in order to provide JIS to its customers? What does Brose need to know? It certainly needs a bill of materials for the items it produces. What other categories of information will Brose need?

9 What does Brose need to know? (1)
What kinds of data that will be used in the production. -- the name of Parts -- the quantity of Parts -- where the parts will be used -- when the parts will be needed -- what categories the parts belong -- products pattern Quantity 數量

10 What does Brose need to know? (2)
What other categories of information will Brose need -- product scheduling -- the bill of materials specifying the components needed for the product being made -- the time that product manufacture cost

11 蘇巧如

12 Question 2 According to the description on page 396, the SAP system included applications for sales and distribution, materials management, production planning, quality management, and financial accounting and control. Describe, in general terms, features and functions of these applications that are necessary to provide JIS. 根據 p.396的敘述,SAP 系統包含了針對「銷售和配銷、材料管理、生產規劃、品質管理、財務會計和控制」的應用程序。 解釋在通常的情況下,這些應用程序的特性和功能that 是必要的以提供JIS。

13 JIS is mainly implemented with automobile manufacturing.
The Description of JIS Just in Sequence (JIS) is an inventory strategy that matches Just In Time and complete fit in sequence with variation of assembly line production. When implemented successfully, JIS improves a company's return on assets (ROA), without loss in quality or overall efficiency. JIS is mainly implemented with automobile manufacturing. JIS的說明 JIS是一個存貨策略,需要搭配 JIT 並且在符合帶有變異的裝配線生產序列的狀態下完成。 當 JIS 成功地實作,JIS 增進了一家公司的資產報酬率 (ROA) ,也沒有失去品質 , 整體效率 。 JIS 主要實作於汽車製造。

14 The Efficiency of Sequencing
The sequencing allows companies to eliminate supply buffers as soon as the quantity in component part buffers necessary is reduced to a minimum. If not sequencing according to scheduled variety of production, all required components must be stocked in buffers. 序列的效益 排序使得公司消除供應緩衝區的數量 ,當必要組成零件被減至最小值 如果沒有按照生產順序來排序 ,則所有需要的組成零件都必須存放在緩衝區

15 Implementing JIS concepts
A production sequence or final assembly sequence must be shared upwards to suppliers and sub-contractors. Feedback to customers must be organized according to the scheduled output to earn all positive financial effects. For this reason, the actual production sequence must be "broadcast" out to all relevant parties once it is firm. 實施 JIS 概念 生產序列或是最終裝配序列 必須向上分享給供應商和分包商 利用預先計劃的產出來辨識出回饋資訊給顧客,以賺得正面的財務效益 基於這個理由,真實的生產序列必須廣播給所有相關的各方

16 Limitations of JIS In many manufacturing operations, the actual production sequence cannot be planned ahead of time with enough certainty to enable sequencing. The main reason is that some manufacturing processes require re-work frequently so that a scheduled sequence becomes irrelevant. JIS 的限制 實際生產序列沒有辦法有足夠把握地在時間之前正確地排序。 主要的原因是因為有些製造程序需要頻繁地重工,因此一個預先計畫好的序列變的無關緊要。

17 The Features and Functions of Sales and Distribution
The turnkey solution for the integrated handling of all tasks for sales, shipping and billing. This covers (1) fix a price (2) enter customer orders (3) set up deliveries (4) update stock levels (5) pack (6) monitor delivery (7) report on customers’ current balances (8) manage all billing and accounts receivables (9) risk management 綜合處理所有銷售、運輸、計費任務的解決方案 Turnkey 總控鑰匙 功能 : (1) fix a price 定價 (2) enter customer orders 輸入顧客訂單 ---> 客戶訂單處理 (3) set up delivers 成立交付 (4) update stock levels 更新庫存 (5) pack 包裝 (6) monitor delivery 監督運輸 (7) report on customers' current balances 報告客戶目前餘額 (8) manage all billing and accounts receivables 管理結算和應收帳款 (9) risk management 風險管理

18 Features and Functions of SD that are necessary to provide JIS
(1) set up delivers -- When the delivery was set up, it will send a signal to production planning. (2) update stock levels -- When finding out the inventory is not enough, it will send a signal to material management. 成立交付 當交付時成立,它會發出一個信號給生產計劃。 (2) 更新庫存 當發現庫存是不夠的,它會發出一個信號給物料管理。

19 The Features and Functions of Material Management
It can deal with logistics that deal with the tangible components of a supply chain . It covers (1)acquire spare parts and replacements (2)control the quality purchasing and ordering such parts (3)the standards involved in ordering, shipping, and warehousing the said parts. 庫存與採購模組 可以處理供應鏈裡有形元素的物流 Acquisition 購置 spare parts 備用零件 logistics 物流 tangible 有形的 這涵蓋: (1)購置備用零件和更換零配件 (2)控制購買和訂購零配件的品質 (3)管理標準對於訂貨,運輸,倉儲零配件。

20 Features and Functions of MM that are necessary to provide JIS
(1)acquire spare parts and replacements -- Materials management notifies the suppliers of the material requirements and the sequence in which they will be needed. (1)購置備用零件和更換零配件 物料管理通知供應商將會需要用到的材料和序列。

21 The Features and Functions of Production Planning
Production planning performs capacity planning and creates a daily/weekly/monthly production schedule for a company’s manufacturing plants. It involves (1)forecast (2)schedule production (3)plan material 生產計劃執行產能規劃,並建立每日/每週 /每月生產安排在公司的製造工廠。 它包括: 預測 安排生產 規劃物料

22 Features and Functions of PP that are necessary to provide JIS
(1)schedule production -- Production planning uses the demand signal to schedule product production. 安排生產 生產計劃使用的需求信號來安排產品的生產。

23 The Features and Functions of Quality Management
The system for quality assurance in all areas of the logistic chain throughout their entire product life cycle and react quickly when unexpected issues arise. It covers (1) plan quality (2) inspect quality (3) certificate quality (4) notify quality (5) control quality (6) test equipment management 質量管理:質量保證的系統在物流鏈的所有領域並且貫穿整個產品生命週期,並且當出現意外問題時能夠快速反應 它涵蓋: (1) 規劃品質 -- 創建和管理主數據是必需的(在其他項目)以計劃和執行品質檢驗。 (2) 檢驗品質 (3) 證明品質 -- 證實材料或產品的品質。質量認證包含文本,規範值,檢驗結果。 (4) 通知品質 -- 當發生不良的產品或服務時可以透過通知系統來處理內部或外部的問題。 (5) 控制品質 -- 實施不同的預防,監測和糾正的活動。這些活動是根據規格表質量規劃和評價的質量檢查和質量的通知。 (6) 試驗設備管理 -- 測試設備管理功能可以用於實驗室或工廠現場測試或測量設備分級檢測(inspection)的計畫與執行。

24 Features and Functions of QM that are necessary to provide JIS
(1) inspect quality (2) certificate quality -- Quality Management needs to inspect and certificate the quality of components. Improper components won’t be used even though they reached the customers at the right time, in the right sequence. (2)檢驗品質 (3)證明品質 -- 證實材料或產品的品質。質量認證包含文本,規範值,檢驗結果。 QM需要檢驗並証明元件的品質。 不適合的元件不會被採用即使它們在對的時間對的順序下到達。

25 The Features and Functions of Financial accounting
Handle all your financial transactions in one system, with comprehensive tools and reports. It involves (1)handle financial transactions, including general ledger, journal entries, budgeting (2)setup account 財務會計  處理所有財務交易 ,在一個系統內,全面的工具和報告。 它包括: 處理財務交易 , 包括總帳、日記帳分錄、預算 設置帳戶 維護

26 Features and Functions of FI that are necessary to provide JIS
(1)handle financial transactions, including general ledger, journal entries, budgeting -- When transactions occur, Financial Accounting need to make records for them. (1)處理財務交易 , 包括總帳、日記帳分錄、預算 當交易發生時,FI 需要為此作紀錄。

27 The Features and Functions of Controlling
It covers (1)provide all function activities from controlling and planning, such as budget planning (expense) and sales planning (income) (2)provide standard reporting system in coordinating all finance/accounting internal process and documents. (1)提供所有的功能活動的控制和規劃,如預算規劃(費用)和銷售規劃(收入)。 (2)還提供標準的報告制度,用以協調所有金融/會計內部流程和文件。

28 Features and Functions of CO that are necessary to provide JIS
(1)provide all function activities from controlling and planning -- Controlling Module controls the sequence to ensure components reach customers at the right time, in the right sequence. (1)提供所有的功能活動的控制和規劃 CO模組控制序列以確保元件在對的時間對的順序下到達客戶端。

29 魏正琪

30 Question 3 The Brose factory in Brazil produces more than doors for General Motors. The factory must coordinate the door orders with orders for other products and orders from other manufacturers. What kinds of IS are necessary to provide such coordinated manufacturing planning?

31 Outline IS that provide coordinated manufacturing planning 1. Manufacturing Execution Systems (MES) ♦ What is MES ♦ Function of MES 2. Advanced Planning and Scheduling (APS) ♦ What is APS ♦ Function of MES Compare MES & APS ♦ Similarity ♦ Difference

32 What Is MES MES is an modular information system that can manage operations from receiving the order, internal production began to product completion, planning and coordinating all production activities. It can make products on-time delivery, improve inventory turns by making manufacturing schedule. When production activities in an emergency, you can also provide on-site emergency treatment information. MES(Manufacturing Execution System,製造執行管理系統/生產執行系統。

33 Function of MES Function for coordinated manufacturing planning : 1. Manufacturing/Operations Scheduling Collecting and analyzing data from orders, and concluding useful information like priority or characteristic of orders. Then making manufacturing scheduling by those information. 2. Dispatching production orders Assigning operations that are necessary. Allow modifying schedule that has made if there had any exception event occurring.

34 What Is APS APS has powerful manufacturing planning and scheduling functions. Because it uses many progressive management planning techniques, including Theory of Constraints (Theory of Constraints, TOC), Operations Research (Operations Research, OR), genetic algorithms play (Genetic Algorithms, GA), etc. It’s used to support and coordinate the manufacturing planning-related decisions. Limited resources, the pursuit of the balance between supply and demand planning; the same time, the use of information storage and analysis capabilities in the shortest possible time, to achieve the most effective planning. 先進規劃與排程系統 (Advanced Planning and Scheduling,APS)

35 Function of APS(1) Function for coordinated manufacturing planning : 1.Synchronized planning According to business objectives, while considering the company's overall supply and demand conditions, it makes supply planning and demand planning Optimization planning At the same time taking into consideration corporate limits, to work out a feasible and optimized manufacturing planning.

36 Function of APS(2) 3. Real-time planning
Collecting a variety of real-time production data and real-time analysis and planning immediately, so planners can deal with many unexpected situations. It can deal with exception event such as delays in the supply of materials or emergency plug single immediately and quickly Provide decision support capabilities APS predicted by simulation, and analysis tools available will help planners to use in the analysis, and then made ​​the right decisions.

37 Compare MES & APS(1) Similarity: MES Reducing manufacturing cycle.
Advantage MES Reducing manufacturing cycle. Reducing order processing error. Reducing time of managing schedule. Dealing with exception event . Satisfying customer’s order rapidly and Flexibility. APS

38 Compare MES & APS(2) Difference: MES APS Advantage Disadvantage
MES is a huge system, which includes all operations in the production process, not just the scheduling plan. Selecting it at the same time, also get other functions such as collect information, coordination, implementation and supervision of production functions. However, if you just want to find a system for schedule planning, many of its features may be with your original system to produce conflict. APS After comparing with MES, APS as a system for schedule planning, which can be both its advantages, but also can be a disadvantage, depending on the needs of the administrator why.

39 王嬿淳

40 Question 4 Brazilians speak Portuguese, workers in the United States speak English and Spanish, and personnel at the Brose headquarters speak German. Summarize challenges to Brose and SAP Consulting when implementing a system for users who speak four different languages and live in (at least) four different cultures.

41 Challenge Aspects : Language Differences Cultural Differences

42 Language Differences(1)
1.Communication and understanding problem : Cause : users may not understand how to operate system Solution : need to provide multi-languages functions, but some translation may not be very accurate.(e.g. computer=laptop=desk-top computer=notebook but laptop focus on putting it on the lap, desk-top computer usually put on the desk, notebook is focus on it's portable ,even it means all the same thing, but it focus on different things. Cause Americans call it based on it's use.)

43 Language Differences(2)
2.Accent problem : Cause : users may make misunderstanding when contacting company talking about the system problems Solution: use automatic online translators (Portuguese、 English、German、Spanish) or use s instead of phone. (link – someone is asking for help and saying “we are sinking”, but the one get this message heard wrongly as the word “thinking”, so he asked what are you thinking about?) 3.口音不同(Accent) >accent is very heavy in German , and lighter in USA and speaking is very fast in brazilian

44 Language Differences(3)
3. Dialect problem : Cause : users may make misunderstanding or not understand when contacting company talking about the system problems Solution : use each country's official language, rather than 1 standard language(e.g. Brazil use Portuguese ; Germany use German ; USA use English )and use automatic online translators (Portuguese、English、 German、Spanish)

45 Cultural Differences(1)
Thoughts problem : Jokes 1: If there’s a fly in the beer, Chinese may drink it half then ask for compensate , then do it again at next store, put fly in the beer ; American will find lawyer immediately ; French won’t pay ; England people may say something humorous ; but German may pick fly out ,and test seriously whether there are germs in the beer. (link) 想法不一樣(Thoughts)  還有一則笑話是說,如果啤酒裏有一個蒼蠅,中國人會直接喝半杯 在要求賠償 ,在到下一家做一次 把蒼蠅放到啤酒裡;美國人會馬上找律師,法國人會拒不付錢,英國人會幽默幾句,而德國人則會用鑷子夾出蒼蠅,並慎重其事地化驗啤酒裏是否已經有了細菌。 (http://www.epochtimes.com/b5/6/11/28/n htm)

46 Cultural Differences(2)
Joke 2 :If losing one dollar in the street , Chinese spit and say the one who pick it up then buy some medicine; American may call police, report case and left phone number, then leaving with chewing gum; England people never panic, just walk away gentlemanly; Japanese must hate himself without carefulness, and Examines himself repeatedly at home; German may draw coordinate within losing 100 meter square , and using magnifier to search it .(link) 一則是說,若是在大街上遺失一元錢,中國人而是狠狠地在地上吐口吐沫,然後大罵一句:"哼,誰拾到誰就去買藥吃!"於是心理上就平衡了。這種阿Q主義曾被魯迅先生深刻地批判過,我們周圍就有這樣的人,不算醜化。,,,,英國人決不驚慌,至多聳一下肩就依然很紳士地往前走去,好象什麽事也沒發生一樣。美國人則很可能喚來警察,報案 之後留下電話,然後嚼著口香糖揚長而去。日本人一定很痛恨自己的粗心大意,回到家中反復檢討,決不讓自己再遺失第二次。惟獨德國人與衆不同,會立即在遺失 地點的100平方米之內,劃上座標和方格,一格一格地用放大鏡去尋找。

47 Cultural Differences(3)
1.Thoughts problem : Cause : the ways users operate system may different Solution : Ask them why they do things this way, maybe the system need to correct to be more simple to use ,train users how to use, and communicate more(e.g. of communicate more : Make presentation, , write reports…etc.)

48 Cultural Differences(4)
2. Habits problem : Cause : the ways users operate system may different (e.g. Germans are more careful than others) Solution : make guidelines for operating system and train users how to manipulate system

49 Cultural Differences(5)
3. Management form problem : Cause : Brose headquarters may cause management system failure Solution : There are 3 management types : 1.Arbitrary 2.democracy 3.mixed Choose what it suits for users, and train users how to manage and maintain system . 專斷型、混合型、民主型三種

50 Cultural Differences(6)
4 . Emphasize on products problem : Cause : the needs of function when users operate system may different. Solution : After hearing all users’ opinions, making the best method to fit different needs.(e.g. US focus on efficiency , but Germany focus on quality, then find a way to manage system and produce very few defection to make it safely and high production.) 4Emphasize on products ex: US—efficiency <Lexus、Toyota、GM、Ford>(銷量大) ; Germany—quality<BMW、Porsche、Benz、Audi>(技术含量高,安全性高)

51 黃筱軒

52 Question 5 Visit and investigate SAP for Automotive with JIS. What features and functions does this product have that standard SAP R/3 does not have? What advantages does SAP obtain by creating and licensing this product? What advantages do SAP’s customers obtain from this product? In your response, consider both R/3 customers who are and who are not automotive manufacturing.

53 SAP for Automotive – Overview Video
SAP for Automotive: Technology to Drive the Future (video link)

54 SAP for Automotive – Users
Automotive component and material suppliers Automotive manufacturers Automotive dealers Automotive sales and service organizations 使用SAP for Automotive系統的組織有: 汽車零件供應商,例如本文所提的Brose Group 汽車製造商 汽車經銷商 汽車銷售與服務據點

55 SAP for Automotive – Business Process
Workforce and Talent Management Financial Performance Management Operations Management Product Management Sales and Service SAP for Automotive可以改善以下企業流程: 勞動力與人才管理 財務績效管理 營運管理 產品管理 銷售與服務

56 Workforce and Talent Management
Core human resources and payroll Standardize and consolidate all workforce-related process and data onto one platform. Talent Management Increase organizational performance, avoid loss of key talent, and reduce recruiting and training costs. Workforce scheduling and optimization Improve the productivity of the field service workforce. Optimize the usage of resources for field service and plant maintenance scheduling. 1. 核心人力資源與薪資 SAP for Automotive會將所有與人力資源相關的流程和資料整合到一個平台 使用者可以在平台上管理員工資料、計算薪資…… 2. 人才管理 人才管理可以提高組織績效 避免重要人才的損失,也可以減少了招募與訓練的成本 3. 人力調度與最佳化 適當的人力調度可以提高現場人力的生產力 將設備資源最佳化

57 Financial Performance Management (1)
Enterprise performance management Provide optimal control and empower all stakeholders to respond quickly to dynamic business conditions. Financial close Automate and standardize labor-intensive tasks, and then enable faster cycle times, greater accuracy, and lower operating costs. 1. 企業績效管理 提供了最佳的控制並授權給所有的股東,使他們能快速反應企業狀況 2. 財務結算 將勞力密集型的工作自動化與標準化,像是做分類帳及公司間的對帳,都可以透過這個產品自動化 這樣將使準確性提高、營運成本降低

58 Financial Performance Management (2)
Financial analytics and reporting Give users the information and analytical tools that they need to conduct value-added analysis. Risk management Automate and monitor key risks and controls to maximize strategic and operational effectiveness. 3. 財務分析與報告 給使用者一些資訊與分析工具,例如:使用者可以利用這個軟體進行附加價值分析 4. 風險管理 這個產品會自動監控風險,可以提高策略和營運效益

59 Operations Management (1)
Make-to-order manufacturing Make-to-order is a manufacturing process in which manufacturing starts only after a customer's order is received. Improve capacity utilization while reducing work-in- process inventories, material cost, and working capital requirements. ※名詞定義 Make-to-order manufacturing:收到顧客訂單後才開始製造 Work-in-process inventory:尚未完成、仍在製造中的產品 Capacity utilization:產能利用率=實際產出/設計產能*100% 1. 按訂單生產 按訂單生產可以提高產能利用率,並且減少在製品庫存、原料成本,以及營運資金的需求

60 Operations Management (2)
Inbound logistics Save time and money and improve operational efficiency when users order parts using forecast, just-in-time, or supplier-managed inventory. Outbound logistics Facilitate internal and external logistics collaboration to increase speed and efficiency, improve capacity utilization, and reduce logistics cost. 2. 對內物流(供應商公司,採購) 藉由訂購零件時採用預測的方式、just-in-time,或供應商管理庫存等方法,節省時間與金錢,提升營運效率 3. 對外物流(公司客戶) 促進內部和外部物流的合作,提高速度與效率、增進產能利用率,以及減少物流成本 ※名詞定義 Supplier-managed inventory(供應商管理庫存):供應商收到下游顧客的銷售資料及目前的存貨水準後,再依據預先制定的存貨水準來補顧客的存貨。

61 Product Management Continuous product and service innovation
Improve competitive differentiation and help ensure profitable growth by responding quickly and successfully to customer and market needs. Integrated product development Integrate product development processes to accelerate time to profit for new products. 1. 持續的創新產品與服務 增加產品的競爭差異性,使產品在同業競爭中脫穎而出 並且快速回應顧客與市場的需求,確保收益的增長 2. 整合產品發展 整合產品發展的流程,加快新產品的獲利時間

62 Sales and Service Aftersales support and service
Align all aftersales service to maximize revenue, improve customer service, and reduce costs. Dealer business management Streamline and automate dealer operations, making it easier for customers to buy automobile and acquire need services or accessories. ※名詞定義 售後服務包括了:服務的銷售與行銷、顧客服務、服務傳遞、服務的零件物流 經銷商作業包括了:顧客管理、汽車銷售與管理、汽車服務與零件的管理 1. 售後服務 將售後服務做好,可以增加利潤、增進顧客服務,以及減少成本 2. 經銷商企業管理 將經銷商作業自動化,使顧客更容易購買汽車或是得到所需的服務或汽車配件

63 Question 5-1 What features and functions does this product (SAP for Automotive) have that standard SAP R/3 does not have? Answer 5-1 Operations Management – Make-to-order manufacturing Reason: Make-to-Order is a manufacturing process, so this function is suitable for manufacturing industry, such as the automotive manufacturing industry. 比較SAP for Automotive和SAP R/3 SAP for Automotive 與 SAP R/3 的功能相似, 但 SAP for Automotive 的功能是針對汽車製造加以設計 SAP for Automotive是適用於汽車業的ERP系統, 而 SAP R/3 是一般行業皆可以使用的ERP系統 The component SAP for Automotive enhances SAP ERP Core Component (SAP ECC) with industry-specific functions for the complex demands of the automotive industry.

64 Answer 5-1 Product Management – Continuous product and service innovation Reason: The above-mentioned words, “product” and “service”, mean that automotive product and service. SAP for Automotive would investigate the demand of automotive customers and market, enable the automotive industry to continue product and service innovation. Product Management – Integrated product development The above-mentioned word, “product” , means that automotive product. SAP for Automotive must understand the automotive manufacturing process, enable automotive industry to integrate the product development.

65 Question 5-2 What advantages does SAP obtain by creating and licensing this product (SAP for Automotive) ? Answer 5-2 Stable customer source and income Customers and buyers who belong to the automotive industry are locked in, and SAP will have the stable customer source and income. Promote the other products At the same time, SAP can promote the other products to the users of SAP for Automotive. SAP公司從這個產品獲得了什麼利益?

66 Question 5-3 What advantages do SAP’s customers obtain from this product (SAP for Automotive) ? In your response, consider both R/3 customers who are and who are not automotive manufacturing. SAP的顧客可以從這個產品(SAP for Automotive)獲得什麼利益?

67 Answer 5-3 ★ For the customer who are automotive manufacturing:
Improved efficiency This product allows user to maximize revenue opportunity, manage and control costs, improve quality, and accelerate time to delivery. Reduce risk This product allows user to get early warning of variation in demand, customer requirement, and economic conditions.

68 Answer 5-3 3. Higher sales 4. Faster time to market
This product enables user to anticipate and adapt to market needs, identify new business opportunities, and explore new ways to grow market share revenues, and profits. 4. Faster time to market This product accelerate time to market by enhancing communication, improving collaboration.

69 Answer 5-3 5. Improved supply chain management
Locate-to-Order, make-to-order, and make-to-stock processes provide insights into demand, inventory, and capacity. 6. Enhanced aftermarket service With this product, user can understand customer needs, enhance customer service, and provide better support to maximize revenues. Locate-to-Order:比其他經銷商更快找到特定車型(參考網路的) In MTS (Make to Stock), products are manufactured based on demand forecasts.

70 Answer 5-3 ★ For the customer who are not automotive manufacturing:
Customers in other industries do not have to purchase a product with specific functionality for automotive that do not apply to them.

71 徐浩翔

72 Question 6 6.1 Brose seeks to provide JIS service to its customers. Does this goal necessitate that Brose suppliers also provide JIS service to Brose? 6.2 What can Brose do if its suppliers do not provide such service? 6.3 Is there any reason why Brose would not want them to provide such service?

73 6.1 Brose seeks to provide JIS service to its
customers. Does this goal necessitate that Brose suppliers also provide JIS service to Brose? Yes, this goal necessitates that Brose suppliers also provide JIS service to Brose. 1. Pick-to-sequence:Reduce buffers in production area, improving wip and cycle time. 2. Ship-to-sequence then Receive-to-sequence:Reduce the amount of component and semi-finished goods inventory overall in the plant, freeing up cash, and reducing carrying costs. 3. Make-Assemble-Build-to-sequence:Reduce the amount of finished goods or semi-finished goods in inventory, freeing up additional cash, and reducing carrying costs.

74 6.2 What can Brose do if its suppliers do not
provide JIS service? Brose can: 1. Zero inventory makes Brose dosen’t need to spend any cost on building storehouse. 2. Efficient productions by JIS service. 3. Show the SAP Appraisal table to Brose suppliers to prove Brose have had a lower cost by JIS service.

75 6.3 Is there any reason why Brose would not want Brose suppliers to provide JIS service?
If the inflation of raw materials is happened, the zero inventory will make Brose get the raw materials more expensive, that is, if the suppliers have the stocks, Brose will get much cheaper raw materials to save its costs.

76 How Brose suppliers provide JIS to Brose
1. A production sequence or final assembly sequence must be shared upwards to suppliers and sub-contractors. 2. Production sequence must be "broadcast" out to all relevant parties once it is firm. This "broadcast" can be done over the phone, paper, , or other automated IT system. 3. Once the sequence is broadcast, each party must immediately take action to deliver sequenced parts in time. 4. Quality inspection and poka-yoke must be implemented in the sequencing step to guarantee that the sequenced components match the assembly sequence perfectly.

77 Poka-yoke 1. A poka-yoke is any mechanism in a lean manufacturing process that helps an equipment operator avoid (yokeru) mistakes (poka). 2. Its purpose is to eliminate product defects by preventing, correcting, or drawing attention to human errors as they occur.

78 蔡玠辰

79 Question 7 Describe Three Specific Ways That Brose’s Investment In SAP Will Help It Survive The Automotive Crisis.

80 Crisis Brose found that too many IS will cause lack of standardization and hampered communication. When using the new ERP application, Brose’s employers do not really know how it works. Brose increased productivity, but cause some problem. Overproduction Unavailable needed parts. Wasted process

81 Specific Ways Use SAP R/3- an ERP application licensed by SAP
SAP lead the project Lean Manufacturing Just in Sequence

82 SAP R/3 Definition: SAP R/3 is the former name of the main enterprise resource planning software produced by SAP AG. An enterprise-wide information system designed to coordinate all the resources, information, and activities needed to complete business process. SAP公司的R / 3 是以前的名稱,主要 企業資源規劃 軟件製作的 SAP公司 。 這是一個企業級信息系統,旨在協調所有的資源,信息和活動所需的完整的業務流程

83 SAP R/3 SAP R/3 solve crisis 1.
Brose use SAP R/3 to standardize operations.

84 SAP lead the project SAP team provided process consulting and implementation support and it trained users. SAP’s consultant and Brose’s experts worked openly , flexibly and constructively.

85 Lean manufacturing Definition
Lean Manufacturing , referred to as lean , eliminate waste non-use of continuous rather than batch processes Solve crisis 3 It can eliminate excess inventories It can eliminate idle workers and facilities It can eliminate wasted process 精益生產(Lean Manufacturing),簡稱“精益”,利用杜絕浪費和無間斷的作業流程──而非分批和排隊等候──的一種生產方式。

86 JIS Definition : JIS extends JIT so that parts not only arrive just in time , but also arrive in just the correct sequence To achieve JIS , Brose used SAP R/3 combined with a supplementary SAP module called SAP for Automotive with JIS JIS solve crisis 3 . 為了達成精實生產,SAP發明了一種JIS的生產流。JIS 是JIT的延伸。JIS讓零件不僅剛好抵達,而且是以剛好正確的順序抵達。

87 林瑋軒

88 Question B Describe the ERP system implementation methodology provided by SAP & Oracle for E-Business Suite

89 Accelerated SAP Implementation Methodology

90 Introduction (1) Accelerated SAP (ASAP) is SAP’s standard implementation methodology. It contains the Roadmap, a step-by-step guide that incorporates experience from many years of implementing R/3.

91 Introduction (2) The ASAP methodology adheres to a specific road map that addresses the following five general phases:

92 Phase 1: Project Preparation
During this phase the team goes through initial planning and preparation for SAP project. 1 Goal Setting Define project goals and objectives 2 Implementation strategy 1.Clarify the scope of implementation 2.Establish the project organization and relevant committees and assign resources 3 Implementation Sequence Define sequence in project has to be executed 4 Team Core team + project team + consultant team 5 Sign Off At the end of phase every above steps will be documented and will be signed off with the client

93 Phase 2: Business Blueprint
The purpose of this phase is to achieve a common understanding of how the company intends to run SAP to support their business. The result is the Business Blueprint, a detailed documentation of the results gathered during requirements workshops.

94 Phase 3: Realization The purpose of this phase is to implement all the business process requirements based on the Business Blueprint. The system configuration methodology is provided in 2 work packages: 1.Baseline (major scope) 2.Final configuration (remaining scope). In this phase also we have create documentation for the configuration implemented and it has to be taken sign off from client.

95 Phase 4: Final Preparation
The purpose of this is to complete the final preparation, which includes to the following. 1 Unit Testing Testing within each module. 2 Integration Testing Integrate testing of module ie., combine testing of all the modules which is implemented. 3 User training and Testing End users of each module will be provided training by corresponding module consultant. End user training document and user manuals has to be prepared. This documents has to be taken sign of f from the client 4 Cut over Strategy Before Go Live phase there will cut-over period for business process is carried. During Cut-Over period the master data and transaction data from legacy system will be migrated to SAP system. There are various tools available for this purpose LSMW, SCAT, BDC.

96 Phase 5: Go Live and Hyper care
The purpose of this phase is to move from a project- oriented, pre-production environment to live production operation. After Go Live the system is kept under motoring for support for a small period, “Hyper care.”

97 Oracle E-Business Suite Implementation Methodology

98 Implementation Flow Overview

99 Phase 1: Planning (1) Planning Phase consists of two Activities:
Project Setup Project Kick Off

100 Phase 1: Planning (2) Project Setup
This step consists of working with the Project board to plan all future activities, agreeing the scope of project, roles and responsibilities, resources and setting up project controls.

101 Phase 1: Planning (3) Project Kick Off
A kick off meeting is organized which introduces the team resources from both client and implementer, setting the scene and briefing all resources on their roles and responsibilities.

102 Phase 2: Design (1) Design Phase consists of 3 steps: Initial Training
Business Flow Demos Answer Questionnaire

103 Phase 2: Design (2) Initial Training
This is a high level training of the clients resources of the Accelerator process being followed, ensuring that they all understand the steps involved and their involvement in that process.

104 Phase 2: Design (3) Business Flow Demos
This is designed to facilitate user understanding of how the processes operate, identify differences to their own processes, so that the consultants can identify configuration settings and changes required to meet the customer needs.

105 Phase 2: Design (4) Answer Questionnaire
The Questionnaire is pre-loaded with industry standard setup information, such as the Organization Structure, the Chart of Accounts and standard value sets for account codes.

106 Adjust Design As Required
Phase 3: Build (1) Build Phase has 5 steps: Run Setup Tool Gap Analysis Adjust Design As Required Run Setup Tool on new instance

107 Phase 3: Build (2) Run Setup Tool
Based on the answers in the questionnaire, a setup script will be created which is run on a test instance.

108 Phase 3: Build (3) Gap Analysis
The consultants will review the issues and gaps and determine what course of action is required to overcome the issues. Depending on the nature and severity of the change required these may be handled as change notices to the project scope.

109 Phase 3: Build (4) Run Setup tool on new instance if changes are required to the core design. If changes to the setup tool are required, then a second run of the tool can be carried out on a clean database.

110 Phase 4: Testing (1) The Testing Phase consists of 3 steps:
Review/Modify Testing Scripts Perform System Testing System Acceptance

111 Review/Modify Test Scripts
Phase 4: Testing (2) Review/Modify Test Scripts Test scripts should reflect the implemented business processes with user data and should cover all business scenarios to ensure the business needs are met.

112 Perform System Testing
Phase 4: Testing (3) Perform System Testing System Acceptance Testing is carried out by the Client users, supported by the consultants to ensure that the system functions as designed.

113 Phase 4: Testing (4) System Acceptance
Once the system acceptance testing is satisfactorily completed, the system is ready to be implemented.

114 Phase 5: Transition and Go-Live
Final Data Load The transition period also needs to be carefully managed to ensure smooth transition between use of legacy systems and use of the new implementation system. Go Live This is the ramping up of activity within the new system, and involves ensuring that all transactions are working correctly and that all users understand the activities they need to follow.

115 曾柏韜

116 (iii) Describe the ERP system implementation methodology provided by Oracle for PeopleSoft Enterprise

117 (iii) Describe the ERP system implementation methodology provided by Oracle for PeopleSoft Enterprise(1) 1.Project Planning: Plan the engagement to the task level based upon the current information 2.Analysis and Design: Gather additional data in order to prepare preliminary designs to meet the desired results

118 (iii) Describe the ERP system implementation methodology provided by Oracle for PeopleSoft Enterprise(2) 3.Configuration and Programming: Configure the application to process in such a manner to meet expectations using best practices 4.Testing: Test the functionality of the configured system and the operational readiness

119 (iii) Describe the ERP system implementation methodology provided by Oracle for PeopleSoft Enterprise(3) 5.Transition: Coordinate and inform all organizations of the solution 6.Post Production: Make appropriate adjustments and fine tune the solution

120 (iv) Describe the ERP system implementation methodology provided by Oracle for JD Edwards EnterpriseOne (1)ASSESS (2)PLAN & ANALYZE (3)DESIGN & CONSTRUCT (4)TEST (5)DEPLOY & SUPPORT

121 1.ASSESS - (1) Business drivers – which business issues are motivating action Stakeholders – who will benefit and are investing in the solution Project objectives – what are the specific objectives that must be met to achieve success Functional review – identify business requirements for system alignment

122 1.ASSESS – (2) Technical review – assess current and desired-state infrastructure requirements Resources – assess the organizational capacity to support a change initiative Assess project risks, assumptions and constraints Definition of preliminary scope

123 2.PLAN & ANALYZE – (1) Project strategy workshop
Definition of final project scope Identification/commitment of project resources Definition of project roles/responsibilities Development of communications plan

124 2.PLAN & ANALYZE – (2) Assessment of project risk
Determination of project documentation standards Project kickoff meeting Installation of software Data conversion

125 3.DESIGN & CONSTRUCT Net change/technical staff training
Software configuration Development of preliminary menus Development of security strategy Validation of data conversions Development of custom code (reports, interfaces, modifications) requirements and specifications Development/unit tests of custom code Development of technical documentation Development of end-user documentation

126 4.TEST Development of test scripts Integration testing
Performance testing User acceptance testing Adjustments to software configuration Adjustments to custom code Adjustments to security Performance tuning

127 5.DEPLOY & SUPPORT Review and resolve outstanding issues
Deliver remaining end-user training Develop cutover plan Deliver cutover communications Perform final data conversion Validate final data conversion Provide post go-live support


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