3 After Sales Team - References The references for all the After Sales requests/subjects are:Mr. Rampin FabioAfter Sales ManagerIng. Sartorello DanieleAfter Sales service exportTelephone number:After Sales fax number:
4 After Sales Team - References Ing. Maistro DavideAfter Sales service export
5 After Sales Team - References The references for all the After Sales requests/subjects(Italian market are:Mr. Nalin GabrieleAfter Sales service exportMr. Zilio Roberto
6 After Sales Team - References Ms. De Angeli IlariaAdministrative tasks , after sales requests and spare parts selection
7 After Sales Team - Procedures This is a sum-up of the main after sales procedures:Orders:In the case of orders with already known codes please contact:sales export assistance who will insert the order confirmationsIn the case the code is for any reason unknown, refer to:Sartorello Daniele, Maistro Davide and De Angeli Ilariawho will answer about the correct code, then you will be able to make the correct order
8 After Sales Team - Procedures This is the form for the spare partsorder.This document must be completedwith all the information you have.Also in the cases the code neededis known, please write down theunit serial number.
9 After Sales Team - Procedures This is the claim formIn the case of faulty components on unit that are in warranty this is the document that must be used.Please in this case, more information you insert, and faster and better the work to help you will be done.
10 After Sales Team - Procedures Here it’s very important:The serial number, otherwise it’s impossible to check the problemThe claim subject: it’s not sufficient for us to know that a component is broken. So it’s important to know what has been done on the unit, what has bee tried to solve the problem, and if possible, some photosDestination of the goods
11 After Sales Team - Procedures This is the authorization for return ofgoods to the factory.Wthout this authorization it’s notpermitted to send anything, so insuch case Uniflair can reject thematerial received.Uniflair in the case of claims thatcan be interesting to beinvestigated, can require thebroken component to be sent back