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After Sales Team References & Procedures. After Sales Team References & Procedures.

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Presentation on theme: "After Sales Team References & Procedures. After Sales Team References & Procedures."— Presentation transcript:

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2 After Sales Team References & Procedures

3 After Sales Team - References
The references for all the After Sales requests/subjects are: Mr. Rampin Fabio After Sales Manager Ing. Sartorello Daniele After Sales service export Telephone number: After Sales fax number:

4 After Sales Team - References
Ing. Maistro Davide After Sales service export

5 After Sales Team - References
The references for all the After Sales requests/subjects(Italian market are: Mr. Nalin Gabriele After Sales service export Mr. Zilio Roberto

6 After Sales Team - References
Ms. De Angeli Ilaria Administrative tasks , after sales requests and spare parts selection

7 After Sales Team - Procedures
This is a sum-up of the main after sales procedures: Orders: In the case of orders with already known codes please contact: sales export assistance who will insert the order confirmations In the case the code is for any reason unknown, refer to: Sartorello Daniele, Maistro Davide and De Angeli Ilaria who will answer about the correct code, then you will be able to make the correct order

8 After Sales Team - Procedures
This is the form for the spare parts order. This document must be completed with all the information you have. Also in the cases the code needed is known, please write down the unit serial number.

9 After Sales Team - Procedures
This is the claim form In the case of faulty components on unit that are in warranty this is the document that must be used. Please in this case, more information you insert, and faster and better the work to help you will be done.

10 After Sales Team - Procedures
Here it’s very important: The serial number, otherwise it’s impossible to check the problem The claim subject: it’s not sufficient for us to know that a component is broken. So it’s important to know what has been done on the unit, what has bee tried to solve the problem, and if possible, some photos Destination of the goods

11 After Sales Team - Procedures
This is the authorization for return of goods to the factory. Wthout this authorization it’s not permitted to send anything, so in such case Uniflair can reject the material received. Uniflair in the case of claims that can be interesting to be investigated, can require the broken component to be sent back


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