Presentation is loading. Please wait.

Presentation is loading. Please wait.

After Sales TeamAfter Sales Team References & ProceduresReferences & Procedures.

Similar presentations


Presentation on theme: "After Sales TeamAfter Sales Team References & ProceduresReferences & Procedures."— Presentation transcript:

1

2 After Sales TeamAfter Sales Team References & ProceduresReferences & Procedures

3 After Sales Team - References The references for all the After Sales requests/subjects are: Mr. Rampin Fabio After Sales Manager Ing. Sartorello Daniele After Sales service export Telephone number: After Sales fax number:

4 After Sales Team - References Ing. Maistro Davide After Sales service export

5 The references for all the After Sales requests/subjects(Italian market are: Mr. Nalin Gabriele After Sales service export Mr. Zilio Roberto After Sales service export After Sales Team - References

6 Ms. De Angeli Ilaria Administrative tasks, after sales requests and spare parts selection After Sales Team - References

7 This is a sum-up of the main after sales procedures : Orders: 1.In the case of orders with already known codes please contact: sales export assistance who will insert the order confirmations 2.In the case the code is for any reason unknown, refer to: Sartorello Daniele, Maistro Davide and De Angeli Ilaria who will answer about the correct code, then you will be able to make the correct order who will answer about the correct code, then you will be able to make the correct order After Sales Team - Procedures

8 This is the form for the spare parts order. This document must be completed with all the information you have. Also in the cases the code needed is known, please write down the unit serial number. After Sales Team - Procedures

9 This is the claim form In the case of faulty components on unit that are in warranty this is the document that must be used. Please in this case, more information you insert, and faster and better the work to help you will be done. After Sales Team - Procedures

10 Here its very important: 1.The serial number, otherwise its impossible to check the problem 2.The claim subject: its not sufficient for us to know that a component is broken. So its important to know what has been done on the unit, what has bee tried to solve the problem, and if possible, some photos 3.Destination of the goods After Sales Team - Procedures

11 This is the authorization for return of goods to the factory. Wthout this authorization its not permitted to send anything, so in such case Uniflair can reject the material received. Uniflair in the case of claims that can be interesting to be investigated, can require the broken component to be sent back After Sales Team - Procedures


Download ppt "After Sales TeamAfter Sales Team References & ProceduresReferences & Procedures."

Similar presentations


Ads by Google