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Cat ® Dealer Product & Sales Support. Cat ® Dealer Support Industry Specific Sales and Product Support Coverage Parts Distribution Service Tools Training.

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Presentation on theme: "Cat ® Dealer Product & Sales Support. Cat ® Dealer Support Industry Specific Sales and Product Support Coverage Parts Distribution Service Tools Training."— Presentation transcript:

1 Cat ® Dealer Product & Sales Support

2 Cat ® Dealer Support Industry Specific Sales and Product Support Coverage Parts Distribution Service Tools Training & Training Development Technical Information Product Problem Resolution Application & Installation

3 Cat Parts Distribution 11 Distribution Facilities in North America that Operate 24 Hours a Day, 7 Days a Week, 365 Days a Year 99.8% of Customer Orders are Shipped Same Day

4 198 Dealerships 200+ Countries Rental Stores Branch Stores 120,000+ Employees

5 Cat Dealers... Have Industry and Product Technical Experts Provide Customer Operation and Maintenance Training Provide Parts Locally Provide Timely and Accurate Repairs Create Local Customer Relationships Provide Customer Specific Solutions

6 Cat Dealer Investments Facilities –Rebuild centers –Parts distribution centers People –Technical communicators on staff –Application and installation support –Industry sales and product support experts Technology –Specialized tooling and equipment –Dynamometers

7 Cat Dealer Capabilities Custom Packaging Capability Swing Engines Component Exchange Programs S O S SM Fluid Analysis Technical Information Access –SIS Web –Engine News/Tech Bulletins

8 Additional Capabilities/Services Parts Stocking Levels Spare Parts Stocking Lists Parts Drop Box Locations Customer Consignment Inventory Custom Kitting Custom Training Courses Customer Support Agreements Financing Options

9 Toromont Cleveland Harnish G (NC Mchy.) Harnish Gp (NC Mchy) Harnish Gp (T&E) Holt of CA Toromont North American Dealer Coverage

10 Questions?

11 Information contained in this publication may be considered confidential. Discretion is recommended when distributing. Materials and specifications are subject to change without notice. CAT, CATERPILLAR, their respective logos, S O S, Caterpillar Yellow and the Power Edge trade dress, as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission. LESW (11/09) 2009 Caterpillar All rights reserved.


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