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INTEGRATED MANAGEMENT SYSTEMS LOOKING INTO THE FUTURE A presentation by Steve Franklin.

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Presentation on theme: "INTEGRATED MANAGEMENT SYSTEMS LOOKING INTO THE FUTURE A presentation by Steve Franklin."— Presentation transcript:

1 INTEGRATED MANAGEMENT SYSTEMS LOOKING INTO THE FUTURE A presentation by Steve Franklin

2

3 This is not an integrated management system!

4 Todays presentation Integration - advantages and issues Standards Drivers Business processes The future

5 Integration - advantages Unified approach Reduced bureacracy Common goals

6 Integration - issues Disparity Professional rivalry Silo mentality Complexity

7 Standards Define best practice Represent an ideal

8 Standards Generalised in scope Complexity of language Certifying body influence

9 Standards BS EN ISO 9001:2000 BS EN ISO 14001:2004 OHSAS 18001:1999

10 Standards BS :2002 PD 6668:2000 IIP Investors in People 2004

11 Drivers Business focus Embrace all aspects Process-based

12 Business Processes Not a new idea Promoted by ISO 9001 Cut across functional boundaries

13 Business Processes

14 Inputs

15 Business Processes Series of activities Inputs

16 Business Processes Series of activities Inputs Outputs / outcomes

17 Supporting documents

18 Processes and sub- processes

19 Supporting documents Processes and sub- processes Procedures, instructions and forms

20 Supporting documents Processes and sub- processes Procedures, instructions and forms Training materials

21 Supporting documents Processes and sub- processes Procedures, instructions and forms Training materials Audit question documents

22 A process-based system

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24 Business Mission And Policy

25 A process-based system Business Planning Business Mission And Policy

26 A process-based system Products/ services Business Planning Business Mission And Policy

27 A process-based system Products/ services Obtain business Business Planning Business Mission And Policy

28 A process-based system Products/ services Obtain business Order processing Business Planning Business Mission And Policy

29 A process-based system Products/ services Obtain business Order processing Fulfil order Business Planning Business Mission And Policy

30 A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Business Planning Business Mission And Policy

31 A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Business Planning Business Mission And Policy

32 A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Business Mission And Policy

33 A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Human Resources Business Mission And Policy

34 A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning H/Safety & Environment Human Resources Business Mission And Policy

35 A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Physical Assets H/Safety & Environment Human Resources Business Mission And Policy

36 A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Physical Assets H/Safety & Environment Human Resources I.T. Network Business Mission And Policy

37 A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Physical Assets H/Safety & Environment Human Resources I.T. Network Working Capital Business Mission And Policy

38 The future Not published on paper Intranet-based Web publishing dictates All information available to all

39 The future System custodians All managers Practitioner overview Publishing process Continuous improvement


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