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©copyright 2002 proact 2 Proact helps IT develop the Migration to Agility. Migration Plan xxxxxxxxx xxxxxxxxxxxxxx Improving Services & Resource Allocation.

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Presentation on theme: "©copyright 2002 proact 2 Proact helps IT develop the Migration to Agility. Migration Plan xxxxxxxxx xxxxxxxxxxxxxx Improving Services & Resource Allocation."— Presentation transcript:

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2 ©copyright 2002 proact 2 Proact helps IT develop the Migration to Agility. Migration Plan xxxxxxxxx xxxxxxxxxxxxxx Improving Services & Resource Allocation Where Are We Today? (Baseline) Siloed and Reactive Business Operations Technology Systems Where Do We Want To Be? (Target) Aligned, Responsive, and Efficient Business Operations Systems Technology Agility ITs Migration to Agility

3 ©copyright 2002 proact 3 Proacts Solution Migrating IT from a Siloed View of Linkages and Dependencies…

4 ©copyright 2002 proact 4 Proacts Solution … to an All-inclusive Enterprise Architecture… Proacts Holistic Framework (B.O.S.T.)

5 ©copyright 2002 proact 5 Proacts Solution …that links Enterprise Functions with Services Provided. Systems Technology Business Operations Proacts Holistic Framework (B.O.S.T.) Warehouse Operations Customer Order Processing Supply Chain Order Mgmt. Merchandise Provision Inventory Reporting Services Provided

6 ©copyright 2002 proact 6 Proacts Solution …that links Enterprise Functions with Services Provided. Systems Technology Business Operations Proacts Holistic Framework (B.O.S.T.) Warehouse Operations Customer Order Processing Supply Chain Order Mgmt. Merchandise Provision Inventory Reporting Services Provided 3.1 Supply Chain Order Management 3.5 Warehousing & Stocking Management & Stocking Management 4.4.2 Customer Returns Management 4.5.5 Product Repair & preventative Maint. Mgmt 3.7 Inventory Management Merchandise Provision Receive, Pick &Pack Store Receiving Parts Merchandise Picking Inventory Reconciliation 4.4.3 Customer Order Processing 3.5.1 Warehouse Operations Warehousing Service Providers Merchandise Provision Merchandise Provision Outsourced Services 4.1 Retail Operations Management 3.5.2 Store Receiving

7 ©copyright 2002 proact 7 Systems Technology Business Operations Proacts Holistic Framework (B.O.S.T.) Proacts Solution …that links Enterprise Functions with Services Provided. 3.1 Supply Chain Order Management 3.5 Warehousing & Stocking Management & Stocking Management 4.4.2 Customer Returns Management 4.5.5 Product Repair & preventative Maint. Mgmt 3.7 Inventory Management Merchandise Provision Receive, Pick &Pack Store Receiving Parts Merchandise Picking Inventory Reconciliation 4.4.3 Customer Order Processing 3.5.1 Warehouse Operations Warehousing Service Providers Merchandise Provision Merchandise Provision Outsourced Services 4.1 Retail Operations Management 3.5.2 Store Receiving Sales & Order Management Sales & Order Management Production Planning Production Planning Customer Service Customer Service Financial Production Execution & Q/A Production Execution & Q/A Systems Family Warehouse & Logistics Service Flows Item Master Production Orders Materials Plan Finished Goods Inventory Production Inventory Design Suppliers & Components Planning & Management Suppliers & Components Planning & Management Supplier Agreements Purchase Orders Production Inventory Suppliers & Components Suppliers & Components Legal Supplier Agreements Customer Orders Finished Goods Inventory Production Inventory Customs & Clearing Transport Requirements Supplier Invoices Receipt Confirmation Production Inventory Production Orders Warehouse & Logistics Warehouse & Logistics Production Plans/Schedules Finished Goods Inventory Material Delivery Schedules

8 ©copyright 2002 proact 8 Proacts Holistic Framework (B.O.S.T.) Proacts Solution …that links Enterprise Functions with Services Provided. Sales & Order Management Sales & Order Management Production Planning Production Planning Customer Service Customer Service Financial Production Execution & Q/A Production Execution & Q/A Systems Family Warehouse & Logistics Service Flows Item Master Production Orders Materials Plan Finished Goods Inventory Production Inventory Design Suppliers & Components Planning & Management Suppliers & Components Planning & Management Supplier Agreements Purchase Orders Production Inventory Suppliers & Components Suppliers & Components Legal Supplier Agreements Customer Orders Finished Goods Inventory Production Inventory Customs & Clearing Transport Requirements Supplier Invoices Receipt Confirmation Production Inventory Production Orders Warehouse & Logistics Warehouse & Logistics Production Plans/Schedules Finished Goods Inventory Material Delivery Schedules Technology Layer Application Services User Productivity Tools Foundational Services User Platform Services Server Platform Services Local Area Networks Metropolitan Area Networks Enterprise Wide Area Network

9 ©copyright 2002 proact 9 Proacts Solution Proact Business Transformation Toolkit Proacts Solution Proact Business Transformation Toolkit® Proact Methodology: Applies an Enterprise Architecture and a Holistic Framework to align and link functions Links the relationship between functions in terms of services provided Uses the fundamental insights gained from Industry-specific Reference Models to develop the appropriate Migration Strategy

10 ©copyright 2002 proact 10 Proacts Solution The Role of Reference Models Reference models represent a complex structure of interdependent elements whose relations and properties are determined by a common functional purpose. In medicine, Grays Anatomy provides an in-depth understanding of the human bodys architecture.

11 ©copyright 2002 proact 11 Proacts Solution The Role of Reference Models In commerce, industry-specific reference models provide an in-depth understanding of the Enterprises architecture.

12 ©copyright 2002 proact 12 Enterprise Architecture parallels City Planning A city planner must take into account the requirements of a larger community to share a set of constrained resources, in a way that promotes healthy economic activity and growth, but not at the expense of quality of life. The IT version of city planning also meets this more global need…It is a way of organizing the larger business, technical, and management structures that exist across large organizations, so that they can work together more flexibly and effectively to meet the needs of the entire organization, while retaining the necessary level of freedom within individual units to promote agility. Mike Gilpen, March 99 Proacts Solution Enterprise Architecture: A View from Giga Information Group

13 ©copyright 2002 proact 13 An Evolving Blueprint that Aligns Resources Attract Industry & Population Offer High Quality of Life City Planning Acquire Customers Objectives: Offer High Quality Products & Services Enterprise Architecture Police & Fire Protection, Education, Transportation, Utilities, Health, etc. Police & Fire Communication, Admin Utility Monitoring, etc. Roads, Sewers, Pipes, Cables & Wiring, Traffic & Fire sensors, etc. Forces Demographics, Economy, of Change: Competition, Attitudes, Technology Product & Service Awareness, Availability, Ordering, Delivery, Services: Customer Service, Repair, etc. CRM, Order Entry, Logistics, Service Systems: & Repair, Finance, HR, ERP, etc. WANs, LANs, Routers, Servers, Infrastructure Intranets, Wireless, Bandwidth, & Technology: Data Bases, etc. Demographics, Economy, Competition, Attitudes, Technology Proacts Solution Enterprise Architecture: The Parallels with City Planning

14 ©copyright 2002 proact 14 (Where Do We Want to Be?) Target Target Objective: Competitive Distance Running Baseline (Where Are We Today?) Current Performance Improved Performance Heart Rate xxxx Pulse Rate xxxx Lung Capacity xxxx Aerobic xxxx Anaerobic xxxx Metabolic Rate xxxx Muscle Strength xxxx Muscle Flexibility xxxx Measurements Heart Rate xxxx Pulse Rate xxxx Lung Capacity xxxx Aerobic xxxx Anaerobic xxxx Metabolic Rate xxxx Muscle Strength xxxx Muscle Flexibility xxxx Measurements Proacts Solution An Illustration Using Reference Models

15 ©copyright 2002 proact 15 Target Objective: Competitive Distance Running (Where Do We Want to Be?) Target Baseline (Where Are We Today?) Reference Models provide the Fundamental Insight required to develop the Appropriate Migration Strategy (plan) to Accelerate the Target Objectives. Reference (Fundamental Insight) Plan Activities Rest xxx Stress Reduction xxx Diet xxx Stretching xxx Weight Training xxx Time Periods Improved Performance Heart Rate xxxx Pulse Rate xxxx Lung Capacity xxxx Aerobic xxxx Anaerobic xxxx Metabolic Rate xxxx Muscle Strength xxxx Muscle Flexibility xxxx Measurements Current Performance Heart Rate xxxx Pulse Rate xxxx Lung Capacity xxxx Aerobic xxxx Anaerobic xxxx Metabolic Rate xxxx Muscle Strength xxxx Muscle Flexibility xxxx Measurements Assessment Proacts Solution An Illustration Using Reference Models (Where Do We Want to Be?) Target Plan Activities Rest xxx Stress Reduction xxx Diet xxx Stretching xxx Weight Training xxx Time Periods Improved Performance Heart Rate xxxx Pulse Rate xxxx Lung Capacity xxxx Aerobic xxxx Anaerobic xxxx Metabolic Rate xxxx Muscle Strength xxxx Muscle Flexibility xxxx Measurements Current Performance Heart Rate xxxx Pulse Rate xxxx Lung Capacity xxxx Aerobic xxxx Anaerobic xxxx Metabolic Rate xxxx Muscle Strength xxxx Muscle Flexibility xxxx Measurements Assessment

16 ©copyright 2002 proact 16 (Where Do We Want to Be?) Target Heart & Lungs Legs Baseline (Where Are We Today?) Reference Models provide the Fundamental Insight required to develop the Appropriate Migration Strategy (plan) to Accelerate the Target Objectives. Target Objective: Global Market Share Growth Business Operations Technology Systems Reference (Fundamental Insight) Business Operations Systems Technology Operations Systems Operations Technology Systems Assessment Improved Performance Proacts Solution An Illustration Using Reference Models Migration Strategy xxxxxxxxx xxxxxxxxxxxxxx Current Performance Baseline (Where Are We Today?) Business Operations Systems Technology (Where Do We Want to Be?) Target Business Operations Technology Systems Operations Systems Migration Strategy xxxxxxxxx xxxxxxxxxxxxxx Current Performance Improved Performance Assessment Reference (Fundamental Insight)

17 ©copyright 2002 proact 17 Proacts Solution Proact Business Transformation Toolkit Proacts Solution Proact Business Transformation Toolkit® Proact Modeling Tool: Automated deployment of the Methodology to improve services and resource allocation through rapid Opportunity Assessments Proact Methodology: Applies an Enterprise Architecture and a Holistic Framework to align and link functions Links the relationship between functions in terms of services provided Uses the fundamental insights gained from Industry-specific Reference Models to develop the appropriate Migration Strategy

18 ©copyright 2002 proact 18 Proacts Solution An Illustration of an Opportunity Assessment Business Objective: Enrich the customers experience. Do it fast! Summary of the Opportunity Assessment: Identify and assess the functions that impact Customers Assess the cause and effects through operations systems

19 ©copyright 2002 proact 19 Customers 4.5.7 Financing Services 3.4 Transport Management 3.5 Warehousing Customer Request Management Customer Order Management Financial Services Delivery Market Intelligence 4.4 Product Sales Support Management 4.3.3 Customer Order Processing & Mgmt 1.2.1 Market Strategy Development 4.6.2 Customer Issue Management 4.2.1 Customer Affinity Management 4.1 Customer Sales Customer Intelligence Issue Resolution Sales Proposals Merchandise Delivery Access To Stocked Product 2.2 Market Segmentation Analysis 2.6 Brand & Product Promotion 2.8 Demand Planning Provision & Validation of Requirements Product & Brand Marketing Demand & Price Sensitivity and Stocking Mngt. Customer Experience Brand: Complaints: Order processing: Store Inventory: Baseline Measurements Proacts Solution An Illustration: Identify and Assess the Functions that Impact Customers 3.5 Warehousing and Stocking Mngt.

20 ©copyright 2002 proact 20 Proacts Solution An Illustration: Identify and Assess the Functions that Impact Customers Warehousing Service Providers 3.1 Supply Chain Order Management 3.5 Warehousing & Stocking Management 3.5.2 Store Receiving 4.4.2 Customer Returns Management 4.5.5 Product Repair & preventative Maint. Mgmt 3.7 Inventory Management 4.1 Retail Operations Merchandise Provision Outsourced Storage Services Receive, Pick Pack, and Store Receiving Parts/ Merchandise Picking Inventory Reconciliation Management 4.4.3 Customer Order Processing Merchandise Provision 3.5.1 Warehouse Operations Merchandise Provision Warehousing Service Providers Proacts Solution An Illustration: Identify and Assess the Functions that Impact Customers

21 ©copyright 2002 proact 21 Warehousing Service Providers 3.1 Supply Chain Order Management 3.5 Warehousing & Stocking Management 3.5.2 Store Receiving 4.4.2 Customer Returns Management 4.5.5 Product Repair & preventative Maint. Mgmt 3.7 Inventory Management 4.1 Retail Operations Merchandise Provision Outsourced Storage Services Receive, Pick Pack, and Store Receiving Parts/ Merchandise Picking Inventory Reconciliation Management 4.4.3 Customer Order Processing Merchandise Provision 3.5.1 Warehouse Operations Merchandise Provision xxxxxxxxx Baseline Measurements xxxxxxxxx Baseline Measurements xxxxxxxxx Baseline Measurements xxxxxxxxx Baseline Measurements xxxxxxxxx Baseline Measurements xxxxxxxxx Baseline Measurements xxxxxxxxx Baseline Measurements Warehousing Service Providers xxxxxxxxx Baseline Measurements Proacts Solution An Illustration: Identify and Assess the Functions that Impact Customers 3.7 Inventory Management Proacts Solution An Illustration: Identify and Assess the Functions that Impact Customers 3.7 Source of Problem?

22 ©copyright 2002 proact 22 Customers 4.5.7 Financing Services 3.4 Transport Management Financial Services Delivery Market Intelligence Customer Request Management Customer Order Management 1.2.1 Market Strategy Development 4.4 Product Sales Support Management 4.3.3 Customer Order Processing & Mgmt 4.6.2 Customer Issue Management 4.2.1 Customer Affinity Management 4.1 Customer Sales Customer Intelligence Issue Resolution Sales Proposals Merchandise Delivery Access To Stocked Product 2.2 Market Segmentation Analysis 2.6 Brand & Product Promotion 2.8 Demand Planning Assess Functions That Impact Customers Provision & Validation Of Requirements Product & Brand Marketing Demand & Price Sensitivity 3.5.2 Warehousing And Stocking Mngt. Baseline Measurements Brand: Complaints: Order processing: Store Inventory: 3.5.2 Summary of Operational Steps Source of Problem? Trace Functions for Improvement 4.5.5 Product Repair & Preventive Maint. Mngt. 3.5.2 Warehousing And Stocking Mngt. 4.4.3 Customer Order Processing. 3.1 Supply Chain Order Management 3.5.1 Warehouse Operations 3.5.2 Store Receiving 4.6.2 Customer Issue Management 3.7 Inventory Management Proacts Solution An Illustration: Assess the Cause and Effects

23 ©copyright 2002 proact 23 Sales & Order Management Systems Family Marketing Systems Family Product Management Systems Family Alliance Management Systems Family Strategy & Transformation Mgmt Sys Fam Financial Systems Family Staffing & Performance- Mgmt Sys. Family Legal Systems Family Customer Service Systems Family S-C Planning & Mgmt Systems Family Customer Portal Relationship Management Systems Family Production Planning Systems Family Channel Plans Policies & Procedures Competitors Competitors' Positions Warranty Terms & Rules Sales Forecasts Product Development Programs Financial Strategies Financial Investments & Liabilities Accounts Receivable Customer Credit & Payment History Financial Budgets Employee Performance Customer Master Customer Training Request Customer Billings & Invoices Installed Base of Products Collections Status Customer Requirements & Wants Customer Orders Customer Account Plans Customer Contracts Customer Orders Proposal Win/Loss Reviews Personnel Assignments Customer Requirements & Wants Customer Master Customer Portal Activity Sales Forecasts Trade Interests and Concerns Market Programs Product Demand Forecasts Product Rates & Prices Customer Orders Customer Contracts Financial Portfolios Customer Master Customer Orders Customer Pre-Order Customer Account Plans Customer Proposals Customer Contracts Customer Orders Product Catalog & Descriptions Customer Proposals Design Systems Family Warehousing & Logistics Systems Family Transportation Mgmt Systems Family 3.7 Inventory Management Sales and Order Management Systems Family Proacts Solution An Illustration: Assess Systems that Support Inventory Management

24 ©copyright 2002 proact 24 The Outcome Common Perspective Through Alignment Business-driven, End-to-end, Alignment. Common Perspective

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