Customer Initiates Order 1.Customer presses button and sends, 2. a signal from the housing (via 2-pair or cat5) to the splice - 25 pair cable, to the Punchblock in the store.
Punchblock 3.The signal travels from the splice to the Punchblock. 4. The Punchblock distributes signal to each of the FOS Boards(Fiber Optic Switchboard), indicating which stall is waiting to be answered.
Switchboard 5. The FOS boards send a fiber optic signal to the 824 board, beginning the Reply Time process, and displaying the Stations Waiting on the POS monitors. * FO ends note: Blue tip is Send Black tip is Receive 6. The Keyboard Operator hits the start key, sending a signal back to the 824 via fiber optic signal.
824 Board 7. The 824 starts an order for the next available stall, ending the Reply Time and beginning the Order Time process for that order. This updates the monitor display on the pos. 8. The 824 sends a signal to the FOS board corresponding to the keyboard that started the order. This signal starts the sound for the next available stall on the FOS board. The 824 also sends a signal to all other FOS boards, clearing off the stall that was started at the initial keyboard.
FOS Board continued 9. The keyboard operator rings in the order. When the order is complete they press Total. This keystroke completes the order, telling the 824 to print the ticket. 10. The keyboard operator hits start again. If there is another station waiting, it will repeat the process. If there is no station available, it will clear sound from the FOS board and display No station on the POS monitor.
Video - Preview During the order-taking process, incoming items will show on the top portion of the production monitors. This allows the kitchen and fountain a chance to get a heads up on what is coming in.
Monitors 11. The order displays the appropriate items on the kitchen and fountain monitors, corresponding to the order taken. This tells the kitchen and fountain what food or drink to prepare.
Check-offs 12. Once the food is cooked in the kitchen, the Dresser Station clocks off the order using the Check-off at that station. That removes that order from the Kitchen B monitors, and notifies the bagger that the order is ready to be bagged.
Order Prep 13. The bagger station (using kitchen A video display) then bags the food according to the order and clocks the order off of the monitor using the check-off. This check-off clears the order from the bagger and dresser station monitors (kitchen A and B respectively). The food is placed on the appropriate tray. 14. The fountain, in the meantime, prepares its drinks according to the order on their screen (fountain video). When the drinks/ice cream/fountain items are complete, this station clocks off its portion of the order using a check-off. This check-off clears the order off of the fountain screen (fountain video).
Secure Pass 15. Once the order is cleared from the fountain and bagger stations (fountain and kitchen A), the order will show up on the fountain screen to be scanned (upper left of the fountain monitor). For 1734 stores it shows up on the Carhop Monitor (shown below). This scan notification is to let the carhop know that the order is ready to be delivered
Printers and Delivery 16. When the order is scanned, it prints a ticket with the tray number, stall number, and cash total for the carhop to collect. The carhop picks up the order from the specified tray, carries it to the specified stall, and collects the specified amount.
PC/ E2 At this point the order is complete, as far as the customer is concerned. However, when the order is completed and scanned for by a carhop, communication with the back- office (E2) takes place. Sales, labor, food usage, etc.
PC/PAYS It is also very likely, at least 50% of the time, your customer will want to pay with a debit or credit card. That is when the PAYS (Pay At Your Stall), wireless cc system kicks in thru satellite communications, to approve transactions.
Wrap-up As you can see, there is a lot going on in the background once a customer pulls in and pushes the Red Button. Knowing when and where an order is during the process, should help you trouble shoot more effectively, when problems arise.
Basics of Troubleshooting The main 3 steps of Troubleshooting P.C.S. Power Connection Settings
Power – 1. Does whatever that is not working have power to it? 2. Is it plugged in to a good (orange) outlet? 3. Is anything else (non OMC equipment), plugged into an orange outlet anywhere?
Connections – 1. Is the power cable connected? 2. Is the video or fiber optic cables connected? 3. Are there frayed or exposed ends? 4. Are they in the correct sockets? Video or F.O. F.O. - Blue is send, Black is Receive
Settings – 1. Are the settings in E2 Mgmt suite correct? 2. Managers Console? 3. Time and Date? 4. Store Hours?
Call OMC - If all else fails it is possible that it could be: Hardware Failure or Software or Network Problem In any case call us. 1-800-767-6733