1. The Order Fulfillment Process
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2. Outline A Basic Fulfillment Process
Role of Enterprise Systems in the Fulfillment Process
Exercise Using Simulated SAP
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3. A Basic Fulfillment Process
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4. Document Flow Customer Inquiry Quotation Customer Purchase Order
Sales Order
Picking Document
Packing Document
Customer Invoice
Customer Payment
Key questions regarding documents
What is the purpose?
What are the key data?
General: Who, when, what, where
Process / step specific: varies
How does data change across the process?
Who is responsible for the data?
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5. Customer Inquiry
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6. Quotation
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7. Customer Purchase Order
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8. Sales Order
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9. Picking Document
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10. Packing List
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11. Customer Invoice
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12. Financial Impact of the Fulfillment Process
Magal and Word | Essentials of Business Processes and Information Systems | © 2009

13. Role of Enterprise Systems in the Fulfillment Process
Execute the Process
Create Quotation
Create Sales Order
Prepare Shipment
Send Shipment
Create and send Invoice
Receive and process payment
Capture and Store Process Data
Monitor the Process
Instance-Level Information Flow
Process-Level Information Flow
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14. Enterprise System in Fulfillment
Magal and Word | Essentials of Business Processes and Information Systems | © 2009

15. Process Level Information
Magal and Word | Essentials of Business Processes and Information Systems | © 2009

16. Exercise Using Simulated SAP
The exercises will take you through the following steps that have been discussed in this chapter:
receive customer inquiry
create quotation
receive a customer purchase order
create a sales order
prepare the shipment (pick and pack)
send the shipment (post goods issue)
create a customer invoice
receive a customer payment
Magal and Word | Essentials of Business Processes and Information Systems | © 2009