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Magal and Word | Essentials of Business Processes and Information Systems | © 2009 1 The Order Fulfillment Process.

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Presentation on theme: "Magal and Word | Essentials of Business Processes and Information Systems | © 2009 1 The Order Fulfillment Process."— Presentation transcript:

1 Magal and Word | Essentials of Business Processes and Information Systems | © The Order Fulfillment Process

2 Outline Magal and Word | Essentials of Business Processes and Information Systems | © A Basic Fulfillment Process Role of Enterprise Systems in the Fulfillment Process Exercise Using Simulated SAP

3 Magal and Word | Essentials of Business Processes and Information Systems | © A Basic Fulfillment Process

4 Document Flow Magal and Word | Essentials of Business Processes and Information Systems | © Customer Inquiry Quotation Customer Purchase Order Sales Order Picking Document Packing Document Customer Invoice Customer Payment Key questions regarding documents What is the purpose? What are the key data? General: Who, when, what, where Process / step specific: varies How does data change across the process? Who is responsible for the data?

5 Customer Inquiry Magal and Word | Essentials of Business Processes and Information Systems | ©

6 Quotation Magal and Word | Essentials of Business Processes and Information Systems | ©

7 Customer Purchase Order Magal and Word | Essentials of Business Processes and Information Systems | ©

8 Sales Order Magal and Word | Essentials of Business Processes and Information Systems | ©

9 Picking Document Magal and Word | Essentials of Business Processes and Information Systems | ©

10 Packing List Magal and Word | Essentials of Business Processes and Information Systems | ©

11 Customer Invoice Magal and Word | Essentials of Business Processes and Information Systems | ©

12 Financial Impact of the Fulfillment Process Magal and Word | Essentials of Business Processes and Information Systems | ©

13 Role of Enterprise Systems in the Fulfillment Process Magal and Word | Essentials of Business Processes and Information Systems | © Execute the Process Create Quotation Create Sales Order Prepare Shipment Send Shipment Create and send Invoice Receive and process payment Capture and Store Process Data Monitor the Process Instance-Level Information Flow Process-Level Information Flow

14 Enterprise System in Fulfillment Magal and Word | Essentials of Business Processes and Information Systems | ©

15 Process Level Information Magal and Word | Essentials of Business Processes and Information Systems | ©

16 Exercise Using Simulated SAP Magal and Word | Essentials of Business Processes and Information Systems | © The exercises will take you through the following steps that have been discussed in this chapter: receive customer inquiry create quotation receive a customer purchase order create a sales order prepare the shipment (pick and pack) send the shipment (post goods issue) create a customer invoice receive a customer payment


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