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1 Agenda Introductions Company Background ERP2Web Overview Case Studies Questions and Answers.

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Presentation on theme: "1 Agenda Introductions Company Background ERP2Web Overview Case Studies Questions and Answers."— Presentation transcript:

1 1 Agenda Introductions Company Background ERP2Web Overview Case Studies Questions and Answers

2 2 About Established in 1991 Headquarters in Chicago (Lombard), IL We have provided software & consulting services to over 1,000 customers. Currently we have over 175 active customers. Oracle, Microsoft, IBM, Symbol & Intermec Business Partner CDI provides value-added solutions & services for customers in the J.D. Edwards enterprise systems marketplace

3 3 Partial List of CDI / JDE Software Clients

4 Why e-Commerce ?

5 CDI – ERP2Web

6 6 ERP2Web Integration SHARED SCHEMA Actual JDE SO # Customer Pricing Product Availability Orders/ Order Status Real-Time with JDE Categorize JDE or Other Personalized ERP2Web JDE ERP Intranet & ExtranetUsers Accounts Receivables Order Management Inventory Product Customer Pricing Comp. CSR Opportunity Sales Rep Service Marketing Robust e-Catalog Personalized Promotions, Coupons Up-Sell, Cross-Sell Integrated with JDE Business Intelligence Utilize Existing BI & Reporting Google Analytics MS SQL Reporting Rapid ROI Tax Integration JDE or Vertex Credit, Balance & More Pay Invoice with Credit Card Increased Cust. Satisfaction Improved Cust. Service Reduced Cust. Calls Improved Order Accuracy Increased CSR Utilization

7 7 Product Architecture (EnterpriseOne)

8 8 Product Architecture (World)

9 9 ERP2Web E-Commerce Functional Specs Flexible and Robust Electronic Catalog that can be personalized Familiar shopping cart style of order entry – credit card optional Order from: 1. E-Catalog 2. Search – Basic & Advanced 3. Re-Order from customer history 4.My List (pre-defined items) 5. Quick SKU Number & Qty. 6. Excel Upload to Shopping Cart Payment – Credit Card and/or Invoice New Customer (B2C) – Automatic Address Book Record Created from ERP2Web Registration Form Web/Browser Based 24/7 Order Entry Work through JDE Business Logic (i.e., Advanced Pricing) Real Time Item Availability Inquiry Real Time Status Check of Open JDE Orders Customer Order History Inquiry Automated e-mail order confirmation with JDE order number & e-mail with shipping notification Promotions & Coupons

10 10 ERP2Web E-Commerce Functional Specs #2 Store (encrypted) Multiple Credit Cards per Customer Searching - Simple or Advanced, (exact phrase or any words by description, part #, manufacturer, features and specifications View ALL JDE Open Orders (web & others) & Order History Simple hardware requirements Utilize existing JDE User Licenses Administrative Console - Powerful yet Simple Creates JDE Sales Orders and/or Sales Quotes Cross Selling & Up-Selling Items Functionality Invoice Inquiry Self-Service for Invoice Payment with Credit Cards Create New Ship to Address Order Carrier Tracking Capabilities Offline Ordering Support

11 All Complimentary JDE Software Solutions


13 About Lincoln Industrial - Company Headquartered in St. Louis, MO – Privately held – 16 Locations world-wide – 1500+ Employees Global leader in providing lubrication delivery solutions – Anything from Grease Guns to automated lubrication systems – 5000+ Active Customers – 12,000+ selling SKUs / 25,000+ components SKUs – JDE All Suites, World A 7.3

14 Business Challenges – @500 Users with flat to declining usage – In the top five list of opportunities for Lincoln to improve from 2006 customer sat survey – Reliability and support problems Lincoln had outgrown their existing B2B solution

15 Business Challenges Needed to find a solution that could support business requirements – 12,000+ SKUs – Online Product catalog – 250+ various customer price/discount levels – Significant right to buy restrictions – Need for real-time integration with ERP system to ensure accurate pricing and availability – Seamless day-to-day administration – Eliminate client-side software requirements – Most important – User-Friendly Customer Experience

16 Revenue and Volume Impact # Revenue as a % of Total Revenue +50% Growth in revenue received through Order Lincoln Order Lincoln combined with EDI initiatives now exceeds 50% of total incoming revenue 50% of total incoming orders Benefits

17 Added Benefits No client-side software to install All business rules followed – Pricing – Right-to-buy – Availability – Order promising/re-promising Easy access to view order status and history Fast, reliable, easy to navigate Front-end administration by customer service department (no-coding required) Single sign-on to all external facing solutions using CDI as the security master

18 More Benefits & Results Actual Customer Feedback I just placed my first order on What a great system! Hats off to everyone involved in bringing that to the distributors. So simple and user friendly. Thanks again for making it easy to work with Lincoln. I just have surfed at and found an increased and better system. At first impression, it is easy to manage our orders, backorders and others information. Another important point is the option as to upload excel files. My compliments to all Lincoln team Ive been perusing your new website….VERY EXCITING!!! Im so glad to see the changes & upgrades finally being implemented! Just logged on to the new website. FRICKIN FANTASTIC. LOVIN IT. I havent had the chance to tell you how well your on line ordering has worked. You made it very easy to work with this machine. Also, thank you for having a good handle on inventory. Ive been dealing with your company for 25 years now and I have to say this is the best overall that Ive seen. Currently 2400+ active users with 10-20 new users per month

19 Industrial Mizuno USA, Inc. Hits a Home Run with 2 nd Generation E-Commerce Solution ERP2Web from Computer Discoveries, Inc. Manufactures and distributes sporting goods products across four divisions – golf, baseball/softball, running, and volleyball

20 About Mizuno USA, Inc. Subsidiary of Mizuno Corporation - Osaka, Japan. Founded 1906. Opened US location in 1980 near Atlanta, GA. Manufactures and distributes sporting goods products across four divisions – golf, baseball/softball, running, and volleyball Innovative product that has won numerous editors choice awards 6,000 active customers – pro shops, country clubs, athletic specialty shops and team dealers $200 million revenue 350 full time employees JDE E1; 8.10 The Company

21 Solution Requirements Replace high maintenance first generation B2B eCommerce Real time integration to J D Edwards Ability to easily define unique customer experiences for each of our four product divisions Ability to handle multiple types of order entry including style/color/size and item configurations Short time to implement Outsourced IT Project Management ERP2Web eCommerce Storefront from Computer Discoveries, Inc.

22 Increased customer satisfaction Ease of use Real time integration – pricing, order status, inventory availability Minimal IT Support Increased revenue without adding additional headcount YTDYTD B2B Sales The Benefits

23 B2B Sales The Benefits

24 B2B Sales Number of Customers Number of Orders

25 FinishMaster Uses a New Ecommerce Technique to Paint a Better Sales Picture

26 Need for Ecommerce Solution Leverage technology platform and national footprint to achieve a sustainable competitive advantage Provide customers with an on-line ordering tool available 24/7 Meet or exceed our competitors E-Commerce functionalities Attract strategic national accounts (MSOs)

27 How Our Customers Order Call in Order Fax in Order Account Manager visits shop – Calls in Order – Hand Carries to Branch

28 28 Bob Ackerman Account Executive (630) 599-0620 x257 Doug Palaske Manager – Sales & Marketing (630) 599-0620 x225 Contact Us

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