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A complete CRM suite including citizen and contact automation, outreach and service management Small business financial management Retail management and.

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Presentation on theme: "A complete CRM suite including citizen and contact automation, outreach and service management Small business financial management Retail management and."— Presentation transcript:

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2 A complete CRM suite including citizen and contact automation, outreach and service management Small business financial management Retail management and point of sale Integrated contact management, accounting and online services packaged with Microsoft Office Our Products Broad business management suites including financial management, supply chain management and budgeting functionality

3 Customer Segment Profiles *Source: Microsoft internal calculations based on IDC, Gartner, McKinsey

4 Business Applications Today Broken Promises; Unfulfilled Aspirations Low Adoption Rates In a typical ERP implementation on average 46% of licensed seats are unused Long, Costly Training Periods Up to 60% of implementation costs are spent on user training Low Penetration 15% of employees have licensed seats Failed Implementations - 75% of ERP implementations considered failures - 75% of ERP implementations considered failures - 28% of CRM implement- ations fail to go live

5 I spend all day in Outlook. All the information is at my fingertips. It works just like Office. Getting data in without logging in is a snap. The Right Experience for the Right Task

6 Microsoft Dynamics NAV is a business management solution for small and mid- sized organizations that rapidly adapts to the unique way you do business, enabling your people to be effective and your business to be competitive. Key Strengths Offers out-of-the-box functionality, so companies can get up and running quickly Designed to work like other Microsoft solutions employees are familiar with. Strengths in Finance / project Management and Light distribution Primarily marketed at the small to mid market business segment looking for a rich functional finance solution out of the box. Key Strengths Offers out-of-the-box functionality, so companies can get up and running quickly Designed to work like other Microsoft solutions employees are familiar with. Strengths in Finance / project Management and Light distribution Primarily marketed at the small to mid market business segment looking for a rich functional finance solution out of the box. Industries Finance, Insurance Real Estate Transportation, Communications and Utilities All Other - Medical/Dental, Law Firms, Architecture Industries Finance, Insurance Real Estate Transportation, Communications and Utilities All Other - Medical/Dental, Law Firms, Architecture PRONTO Technology One SAP B1 Sage – MAS 90/200/500

7 Key Strengths Offers rich out-of-the-box functionality, so companies can get up and running quickly Designed to work like other Microsoft solutions employees are familiar with. Additional strengths in the Supply Chain light manufacturing area Primarily marketed for the small to mid market business segment with a clearer focus on SCM functionalities including manufacturing. Well Established ISV community that provide vertical solutions Key Strengths Offers rich out-of-the-box functionality, so companies can get up and running quickly Designed to work like other Microsoft solutions employees are familiar with. Additional strengths in the Supply Chain light manufacturing area Primarily marketed for the small to mid market business segment with a clearer focus on SCM functionalities including manufacturing. Well Established ISV community that provide vertical solutions PRONTO SAP B1 Epicor Sage – MAS 90/200/500 Microsoft Dynamics GP is a complete out of the box business management solution that helps growing organizations get up and running quickly, maximizing the productivity of your people. Wholesale Distribution Manufacturing (Assembly) Retail Professional Services

8 Microsoft Dynamics SL is a business management solution that enables project driven mid-sized organizations to automate and streamline processes, helping you meet your customers requirements. Deltek Timberline Profit 21 Deltek Timberline Profit 21 Specialized to help project driven, mid-sized organizations in areas such as professional services, operations, field services and construction management Designed to work like other Microsoft solutions employees are familiar with Helps automate operational processes so companies can increase efficiency and focus on services that contribute to the bottom line Business Services Consulting Advertising Research Other Professional Services Construction General Contractor Residential Homebuilder Specialty Contractor

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10 Manufacturing Project Accounting Trade & Distribution Enterprise Portal Human Resource Management Financial Management Customer Relationship Management Supply Chain Management Business Analysis Industry Solutions - At a Glance

11 Highly scalable and customizable to meet changing business requirements and processes Make sophisticated changes and extend functionality with built-in customization tools End-to-end industry specific functionality to meet industry and business needs Build in support for 36 countries and 40 language versions Real time visibility across locations and countries with role based information and processes via the web Typically geared for the mid market to CAS business segment Core solution functionality: Financial Management Supply Chain Management CRM Human Resources and Payroll Industry Enabling: Supply Chain Execution Demand Planning Fund Accounting Quality Management SAP All-in-One and mySAP Lawson / Intentia JDE Various Niche players in vertical markets Vertical Solutions: High Tech, Aerospace, Metals, IEM, Oil & Gas, Chemicals, CPG, Food & Bev, Industrial, Hospitality, Apparel, Food & Bev, Auto Dealer, Specialty Store, Healthcare, Works, Fin and Admin, Utilities, Transport, NFP, Construction, Arch & Engineer, IT Services, Legal Services, Advertising

12 Enhanced user experience Workflow & process- centric design Simple, model-driven development & customization Ad hoc, self-service BI for everyone Delivering On Our Commitment Role-based productivity Portals & workflow Contextual Business Intelligence (BI) Easy integration & extensibility via web services Microsoft Dynamics AX Microsoft Dynamics GP Microsoft Dynamics NAV Microsoft Dynamics SL Microsoft Dynamics CRM

13 Enhanced user experience Power of deployment choice Global footprint Out of the box RoleTailored BI Expanded features focused on project– driven industries Web Services Microsoft Dynamics CRM integration Out of the box RoleTailored BI Industry enablement features Next level of Office integration and Workflow Expanded Industry Solutions Global Enterprise Capabilities Feature Rich RoleTailored UI & SSRS based Reporting 3-Tier Architecture with Web Services SharePoint Integration Q H Q Calendar year Single.Net Codebase, Multi-Store Capable, Extendable

14 © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.


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