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Our Products Broad business management suites including financial management, supply chain management and budgeting functionality A complete CRM suite including.

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Presentation on theme: "Our Products Broad business management suites including financial management, supply chain management and budgeting functionality A complete CRM suite including."— Presentation transcript:

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2 Our Products Broad business management suites including financial management, supply chain management and budgeting functionality A complete CRM suite including citizen and contact automation, outreach and service management Small business financial management Retail management and point of sale Integrated contact management, accounting and online services packaged with Microsoft Office

3 Customer Segment Profiles
Key Business Decision Makers Demographics Characteristics Small Business (SB) Business owner Finance specialist 1 – 49 employees ~40 million WW entities* Typically no dedicated IT Buying process is owner-driven Simple, short sales cycle Product scope typically accounting and checkbook, industry applications (retail, professional services), and growing contact management Some VAR and CPA influence Midmarket (MM) CEO, COO, CFO VP of Sales 51 – 1,000 employees ~998,000 WW entities* Vary in level of IT support Usually have a simple IT infrastructure and outsource IT through VARs CEO more involved in buying process Buying influenced by referrals/informal Product scope is financial in all, distribution and HR in most, LOB apps Corporate (CAS) Committee-based process 1,001 – 5,000 employees 16,000 WW entities* Dedicated IT and business users are IT savvy Multiple decision-makers (IT, finance, line managers, CEO) Buying based on specific functionality valued SIs have influence and safe choice in vendor is valued Last Update: Oct. 5, 2004 Notes about what changed: Revised all segments ww entities numbers based on SMS&P Data book, updated characteristics and added speaker notes Owner/Author: Kara Ellefson Audience: Partner-Ready Region: Worldwide Intended Usage: Helps explain Microsoft internal taxonomy, number of entities and the MBS target market and business needs of the various markets Event Usage if applicable: Related Decks: Supporting documents: Source SMS&P Data book: Speaker notes: MBS Market Definition Market Size: The global market opportunity for business applications in the small and mid-sized segments is expected to grow to $62.1 billion in More than half that, about $35 billion, is the market Microsoft and its partners will pursue. Albert Pang, IDC This represents the more than 40 million underserved small and mid-sized companies and divisions of large enterprises globally that exist today. Market Segment: Microsoft segments the small and mid-sized markets in the following ways: Small: 1-49 employees. 40 million small business companies worldwide. Characteristics: Typically no dedicated IT; Buying process is owner-driven ; Simple, short sales cycle;Limited expert influence Product scope typically accounting and checkbook, industry applications (retail, professional services), and growing contact management;GTM model is retail + OEM;Some VAR and CPA influence Mid-sized: 50-1,000 employees. 998,000 mid-sized companies worldwide. Characteristics: Vary in level of IT support; Usually have a simple IT infrastructure and outsource IT through VARs; CEO more involved in buying process; Buying influenced by referrals/informal; Product scope is financial in all, distribution and HR in most, LOB apps; GTM model is the VAR channel, CPAs and some SI influence Division of large enterprises (think in terms of hub & spoke – MBS targets the spoke): 1,000-5,000 employees. 16,000 companies worldwide in this category. Characteristics: Dedicated IT and business users are IT savvy; Multiple decision-makers (IT, finance, line managers, CEO); Buying based on specific functionality valued; Sis have influence and safe choice in vendor is valued; Product scope includes broader application portfolio requirements than core midmarket, moderate customization needs up to complete apps portfolio and industry-specific apps, significant customization needs (if in CAS); Also in CAS, tends to be more dedicated CIO/IT function and a more complex IT infrastructure than for upper midmarket businesses Microsoft has worked to deeply understand the needs of its customers and prospects across all segments, to determine how to design and develop software that addresses their needs. --end notes-- *Source: Microsoft internal calculations based on IDC, Gartner, McKinsey

4 Business Applications Today Broken Promises; Unfulfilled Aspirations
3/31/2017 6:41 PM Business Applications Today Broken Promises; Unfulfilled Aspirations Low Adoption Rates In a typical ERP implementation on average 46% of licensed seats are unused Low Penetration 15% of employees have licensed seats Long, Costly Training Periods Up to 60% of implementation costs are spent on user training . Failed Implementations - 75% of ERP implementations considered failures - 28% of CRM implement-ations fail to go live 4 ©2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

5 The Right Experience for the Right Task
“I spend all day in Outlook.” “It works just like Office.“ “All the information is at my fingertips.” “Getting data in without logging in is a snap.” 5

6 Key Strengths Offers out-of-the-box functionality, so companies can get up and running quickly Designed to work like other Microsoft solutions employees are familiar with. Strengths in Finance / project Management and Light distribution Primarily marketed at the small to mid market business segment looking for a rich functional finance solution out of the box. Microsoft Dynamics NAV is a business management solution for small and mid-sized organizations that rapidly adapts to the unique way you do business, enabling your people to be effective and your business to be competitive. Industries Finance, Insurance Real Estate Transportation, Communications and Utilities All Other - Medical/Dental, Law Firms, Architecture Competition PRONTO Technology One SAP B1 Sage – MAS 90/200/500

7 Key Strengths Offers rich out-of-the-box functionality, so companies can get up and running quickly Designed to work like other Microsoft solutions employees are familiar with. Additional strengths in the Supply Chain light manufacturing area Primarily marketed for the small to mid market business segment with a clearer focus on SCM functionalities including manufacturing. Well Established ISV community that provide vertical solutions Microsoft Dynamics GP is a complete out of the box business management solution that helps growing organizations get up and running quickly, maximizing the productivity of your people. Industries Wholesale Distribution Manufacturing (Assembly) Retail Professional Services Competition PRONTO SAP B1 Epicor Sage – MAS 90/200/500

8 Key Strengths Industries Competition
Specialized to help project driven, mid-sized organizations in areas such as professional services, operations, field services and construction management Designed to work like other Microsoft solutions employees are familiar with Helps automate operational processes so companies can increase efficiency and focus on services that contribute to the bottom line Microsoft Dynamics SL is a business management solution that enables project driven mid-sized organizations to automate and streamline processes, helping you meet your customers’ requirements. Industries Business Services Consulting Advertising Research Other Professional Services Construction General Contractor Residential Homebuilder Specialty Contractor Last Update: 10/25/07 Owner/Author: Tiffany Haaven Audience: Customer/Prospect ready Region: World wide Intended Usage: The slides within this deck are intended to position Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP and Microsoft Dynamics SL Supporting documents: External product information - Partner facing product information - https://mbs.microsoft.com/partnersource/products/ Speaker Notes: Microsoft Dynamics™ SL is a business management solution specialized to help project driven mid-sized organizations obtain reports and business analysis, while helping increase efficiency, accuracy, and customer satisfaction. By enabling you to automate and streamline projects across company divisions and locations, Microsoft Dynamics SL helps you manage people, projects, and profitability successfully. With the powerful solution of Microsoft Dynamics SL for professional services, operations, field services and construction management, you can be confident that projects are estimated correctly, completed on time, and meet your customers’ requirements. Deltek Timberline Profit 21 Competition

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10 Industry Solutions - At a Glance Trade & Distribution
Financial Management Manufacturing Trade & Distribution Project Accounting Human Resource Management Supply Chain Management Business Analysis Customer Relationship Management Enterprise Portal Industry Solutions

11 Key Strengths Industries Competition
Highly scalable and customizable to meet changing business requirements and processes Make sophisticated changes and extend functionality with built-in customization tools End-to-end industry specific functionality to meet industry and business needs Build in support for 36 countries and 40 language versions Real time visibility across locations and countries with role based information and processes via the web Typically geared for the mid market to CAS business segment Core solution functionality: Financial Management Supply Chain Management CRM Human Resources and Payroll Industry Enabling: Supply Chain Execution Demand Planning Fund Accounting Quality Management Vertical Solutions: High Tech, Aerospace, Metals, IEM, Oil & Gas, Chemicals, CPG, Food & Bev, Industrial, Hospitality, Apparel, Food & Bev, Auto Dealer, Specialty Store, Healthcare, Works, Fin and Admin, Utilities, Transport, NFP, Construction, Arch & Engineer, IT Services, Legal Services, Advertising Competition SAP All-in-One and mySAP Lawson / Intentia JDE Various Niche players in vertical markets

12 Delivering On Our Commitment
3/31/2017 6:41 PM Delivering On Our Commitment Role-based productivity Enhanced user experience Microsoft Dynamics AX Microsoft Dynamics GP Microsoft Dynamics NAV Microsoft Dynamics SL Microsoft Dynamics CRM Portals & workflow Workflow & process-centric design Contextual Business Intelligence (BI) Ad hoc, self-service BI for everyone Easy integration & extensibility via web services Simple, model-driven development & customization

13 Microsoft Dynamics Roadmap
3/31/2017 6:41 PM Microsoft Dynamics Roadmap SL “8.0” GP “11” Out of the box RoleTailored BI Expanded features focused on project–driven industries Web Services Microsoft Dynamics CRM integration NAV 2009 Out of the box RoleTailored BI Industry enablement features Next level of Office integration and Workflow AX 2009 RoleTailored UI & SSRS based Reporting 3-Tier Architecture with Web Services SharePoint Integration CRM 4.0 Expanded Industry Solutions Global Enterprise Capabilities Feature Rich Enhanced user experience Power of deployment choice Global footprint RMS 3.0 Single .Net Codebase, Multi-Store Capable, Extendable Q3 2008 H2 2008 2009 Q4 2007 Calendar year

14 © 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.


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