We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byHoward Hannis
Modified over 2 years ago
BEING RIGHT WITHOUT BEING RUDE ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. B EING R IGHT W ITHOUT B EING R UDE B EING R IGHT W ITHOUT B EING R UDE Presented by: C OSMO W OLLAN S TUDENT C OMMUNICATIONS E XPERT
BEING RIGHT WITHOUT BEING RUDE ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. I N SCHOOL, JUST LIKE IN BUSINESS, THE CUSTOMER IS NOT ALWAYS RIGHT … B UT THERE IS ALWAYS A RIGHT WAY TO HANDLE IT.
BEING RIGHT WITHOUT BEING RUDE ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. Financial Aid representatives often encounter DIFFICULT and EMOTIONAL student situations … H OW THEY HANDLE THE STUDENT can be as important as how they resolve the situation. FUNDING QUESTIONS TUITION PAYMENTS STUDENT LOAN ISSUES
BEING RIGHT WITHOUT BEING RUDE ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. Student Services representatives are often tasked with acting as a schools COLLECTION agent … Telling students that financial issues may INTERRUPT their academic momentum.
BEING RIGHT WITHOUT BEING RUDE ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. Poor communication and the wrong attitude can DERAIL students entirely. The right approach can keep your students ON TRACK AND MOVING FORWARD.
BEING RIGHT WITHOUT BEING RUDE ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. How your team handles an unpleasant or negative student situation can MAKE OR BREAK THAT STUDENT S EXPERIENCE Make sure that the student service and advisor interaction you offer is of the same HIGH QUALITY as the education you provide.
BEING RIGHT WITHOUT BEING RUDE ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. Being Right Without Being Rude is available as a stand-alone 3-hour seminar or can be incorporated as a 3-hour segment of a larger scope training program. Seminar groups should be no larger than participants for optimum interaction. All university Financial Aid and Student Services representatives who handle any form of collections or provide conflict resolution can benefit from this training. Many student financial issues are easily resolved – unfortunately many are not. Your students success may rest in how those issues are handled. C AN YOU AFFORD FOR YOUR TEAM TO BE UNPREPARED ?
BEING RIGHT WITHOUT BEING RUDE ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. T HANK Y OU. W E L OOK FORWARD TO W ORKING W ITH Y OU. W E L OOK FORWARD TO W ORKING W ITH Y OU. Cosmo Wollan Student Communications Expert Senior Training Executive Communication Excellence SM Office: Cell:
“ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. "A T E ASE " WITH M ILITARY S TUDENTS Presented by: C OSMO W.
THE ART OF THE ADMISSIONS INTERVIEW ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. T HE A RT OF THE A DMISSIONS I NTERVIEW Presented by: C OSMO.
COMPLETING THE FREE APPLICATION FOR FEDERAL STUDENT AID (FAFSA) Presented by: Student Support Services and the Financial Aid Office at HCC 1.
Customer Feedback Chapter 8. Customer Service, 5e Paul R. Timm 2 © 2011, 2008, 2005, 2001 Pearson Higher Education, Upper Saddle River, NJ All.
The Instant Team How to Collaborate with Anyone, Anywhere, Anytime LawNet 2003 Andrea J. Daeubler.
In most phone conversations, the listener typically cannot see you … your message is communicated by your voice!
Student Worker Orientation Presented by the Cooperative Education and Financial Aid Departments.
Chapter 12 ORGANIZING AND WORK. Management Talk We believe that all people want to be involved in decisions that affect them, care about their jobs and.
11 Basic Skills in the Hospitality Industry Brian Roberson Golden Isles Career Academy.
Presented by Student Support Services. Frequently Asked Questions What is a college transfer student? Community college transfer students are those.
Handling Angry Customers with Tact and Skill March 9th, 2011 Presenter: Andrew Sanderbeck Waynesville, North Carolina PCI Webinars
Clubs Association Workshop 2: Conflict Resolution Minutes & meeting procedures.
Dual Enrollment Preparing to Register for the Fall 2014 Semester.
By: Nilotri & : Sarah Gifted kids are people who think in a different way. They are more aware of the surroundings and act upon those thoughts about.
The team approach to school-based Aboriginal Language Programs Jennifer Munro Senior Education Officer Aboriginal Curriculum Unit.
Pointers And Pitfalls In Gaining Physician Buy-In To A Compliance Program Robert H. Ossoff, D.M.D, M.D. Assistant Vice Chancellor for Compliance and Corporate.
Quality in the Workplace By Tracy L. Chenoweth. What is Quality? The ongoing process of building and sustaining relationships by assessing, anticipating,
High Frequency Words List A Group 1. the of and.
Cultural Adaptation How to do it right! It’s normal Adjusting to a new culture is a normal process – everyone must do it. Each individual experiences.
CAP 108: The Fundamentals of Effective Meeting and Facilitation Skills.
COLLECTIONS TIPS FOR COLLECTIONS Collect within 1 st 30 days. Designate a time to review accounts weekly. Follow up on past due accounts. Restate the.
Copyright © 2012, Big I Advantage®, Inc., and Swiss Re Corporate Solutions. All rights reserved. (Ed. 08/12 -1) E&O RISK MANAGEMENT: MEETING THE CHALLENGE.
Role of the Quality Manager A Man of Many Hats. What is this job all about Helping people to change the way they think, and what they think about in performing.
Volunteer Services Volunteers can be a valuable asset to your library Volunteers can be a valuable asset to your library Partner with a college or.
Results of FRC Survey on the Financial Literacy of Australian Directors 1 Results of Survey on the Financial Literacy of Australian Directors.
Lesson 6.3 Banking Services February 28, 2011Copyright © … REMTECH, inc … All Rights Reserved1 Introduction Today, banks are more like a super.
Enhancing Success for All Students What do you expect your students to be able to do to benefit from your teaching? What if they cant? Anne Simpson Head.
*significant capabilities highlighted.
Of. and a to the in is you that it at be.
6th Module: Service Management: Structure: 1.What is Service in the IS context? 2.Service Level Agreements 3.Capacity Management 4.Organising the IS Function.
© 2016 SlidePlayer.com Inc. All rights reserved.