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The Modernization Challenge - Courts 2.0 James E. McMillan National Center for State Courts - USA Website:

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Presentation on theme: "The Modernization Challenge - Courts 2.0 James E. McMillan National Center for State Courts - USA Website:"— Presentation transcript:

1 The Modernization Challenge - Courts 2.0 James E. McMillan National Center for State Courts - USA Website:

2 Challenges and Solutions Challenges Financial Pressures Realities & Barriers Cost of the Paper Business Funding and tradition Trust & Validation Official record & archiving Solutions Transforming the court customer experience Theres a court app for that Engineering the court operations and organization

3 Barriers (Real and Perceived) Funding Technology Trust Privacy Fear!

4 New Realities All governments are under financial pressure The digital divide is essentially gone – Nearly 80% of Canadians use the Internet – People want information and services 24/7 Canadian Federal Courts have E-filing – and attorneys are wondering why dont the rest of the courts have it too? Transition and investment costs are significant and the courts are technically challenged…

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6 Return on Investment Electronic Intake, Electronic Storage, Electronic Use$0.11 per page Electronic Intake, Electronic Storage, Paper Use (Paper on Demand)$0.24 per page Paper Intake, Electronic Storage, Paper Use (Paper on Demand)$.069 per page Electronic Intake, Electronic & Paper Storage, Paper Use$0.57 per page

7 New Services = New Funding Possibilities English Tradition E-Filing and electronic records is providing the funding for court technology Data access – US Federal Courts receive more than $41 million in access fees from PACER each year – Over 90% of this revenue comes from the commercial data aggregators (credit bureaus and background check services)

8 E-Filing Portal Self-Represented Registered Electronic Filing Service Provider User Government Filers Courts Bulk Filers

9 Electronic Judicial Bench It Must be Better Than Paper!

10 Touch Screen

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12 Pad & Tablet = Your Files

13 E-Bench Signatures

14 ACTIVE NOT PASSIVE CASE MANAGEMENT SYSTEMS

15 E-documents Smart Forms –Meta data Identification –Online –Interactive Open Document Format (ODF) PDF/A-2 Electronic Archiving

16 Better Court Scheduling The file stack issue can be overcome Time certain scheduling – Internet, Telephone – Use scheduling metrics to project appearance and wait times Law enforcement scheduling interface Kiosk self check-in – Bar code or key Flat panel displays – Flexible – Multilingual

17 Multi-Point Video Conferencing

18 The Public Interface to the Courts Access to Justice (A2J)

19 New Communications for a New Age New age – Citizens want to control their lives – Citizens want to choose communication method – Citizens want reminders! Nova Scotia has a Twitter account and the Supreme Court of Canada is on Facebook Interactive – I-Jury program (90% yields)

20 First Judicial District of Pennsylvania App

21 Transformation Lessons Developed comprehensive Electronic Record approach (electronic ecosystem) E-record official Allowed reorganization of clerks (registry) operation Consolidated case management Simplified citizens use of the court Civil case discovery reformed

22 Questions and Discussion?

23 Links National Center for State Courts – Court Technology Bulletin (with links to many resources) - Court Technology Framework – Configurable Case Management Systems - (pdf)http://contentdm.ncsconline.org/cgi-bin/showfile.exe?CISOROOT=/tech&CISOPTR=565 Eight Rules of E-Filing, Conclusion and Index - DRM Technology in the Courts - (page 77)http://www.ncsconline.org/WC/Publications/KIS_CtFutu_Trends05.pdf Theres an App For That Court - Courthouse Retrospective book aspxhttp://www.ncsc.org/services-and-experts/areas-of-expertise/facilities-planning/retrospective aspx Electronic Judicial Bench -


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