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What is an Ombudsman (OM-budz-man)? A person who assists individuals resolve conflicts or concerns. Works in a variety of organizations, such as government.

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Presentation on theme: "What is an Ombudsman (OM-budz-man)? A person who assists individuals resolve conflicts or concerns. Works in a variety of organizations, such as government."— Presentation transcript:

1 What is an Ombudsman (OM-budz-man)? A person who assists individuals resolve conflicts or concerns. Works in a variety of organizations, such as government agencies, colleges, corporations, medical facilities, and news organizations.

2 An Ombudsman is: Neutral, impartial; Confidential (consistent with law); An advocate for a fair and meaningful problem resolution process.

3 About the HCPSS Ombudsman: Established by BOE Policy 2030, Ombudsman, January 2005 Serves HCPSS parents, staff and community members Oversight by the Board of Education of Howard County

4 Examples of concerns involving the Ombudsman: Bullying/Harassment Curriculum/Instruction Discipline School-based Personnel Special Education Services

5 How does the Ombudsman serve the HCPSS community? Identifies Board policy and procedures applicable to the problem Identifies individuals who can help resolve the problem

6 How does the Ombudsman serve the HCPSS community? Facilitates discussion toward solution options Assists persons who may be uncomfortable addressing issues and concerns by themselves Treats all parties with respect

7 The Ombudsman does not: Advocate for either side Place blame or decide who is guilty or who is innocent Guarantee that the problem will be resolved to the satisfaction of everyone involved

8 Why bother? Your concern may not be addressed if you dont bring it to our attention An individuals communication can reveal a problem that was not previously identified Addressing a concern can result in changes that positively affect circumstances for others

9 How do I resolve concerns at HCPSS? That may be a teacher, a coach, the school nurse, a counselor or an administrator. Step 1: Discuss your concern with the person most closely involved with the situation.

10 How do I resolve concerns at HCPSS? Step 2: Discuss your concern with the assistant principal or principal. Always involve the principal before going to Step 3. Most situations are resolved here.

11 How do I resolve concerns at HCPSS? Step 3: Outline specific concerns on Part 1 of the Parent Concern Form send to the Principal. The Principal will arrange a meeting, document agreements and next steps, and then complete Part 2 of the form.

12 How do I resolve concerns at HCPSS? Step 4: Contact the Administrative Director for your school Send all documents that apply Your concern is investigated and a response sent in writing to all involved

13 How do I resolve concerns at HCPSS? Step 5: Send a letter requesting a review of your concern by the Executive Director of School Improvement and Administration Include all documents A written response will be sent to you within 15 days

14 How do I resolve concerns at HCPSS? Per Board of Education policy or state law, final decisions rest with the Superintendent/designee. Some decisions may be appealed to the BOE. Refer to applicable school system policy for guidance regarding your specific situation.

15 Contact the Ombudsman Telephone: Cell phone: Private fax:


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