4SAFETY KDMC Safety Officer: Clyde Sbravati MSDS SHEET: Material Safety Data Sheet: This information is now available via phone.Information will be read for you or they will FAX the information to you.
5MSDS FORM SHOULD HAVE THE FOLLOWING INFORMATION: Where product come from.Composition and information on the ingredients.Physical data.Boiling pointAppearancePotential health effectsEmergency and first aid measures.Fire fighting measures and procedures.Handling and storage of the chemical.PPE needed to handle the chemical spill. (The hospital will provide you with the equipment needed.
6Your Nametag: Should be worn by all employees while at work. Never loan your nametag to anyone.
7Be Safety Alert:Report all unsafe practices, conditions, defective equipment and or injuries to your supervisor, Safety Committee or Safety Officer.Use required personal protective equipment in specified areas and on designated job duties.Operate equipment only after have been authorized and trained to do so, and follow all safety rules, procedures and practices.Respond to emergency situations in accordance with medical center and departmental polices and procedures.
8SENSITIVE AREAS OF KDMC NurseryMedical RecordsBack Loading dockPharmacyEmergency Department
9Chemical SpillsMercury spill kits are located at each nurses stations.There is a big gray barrel with red lettering, located in materials management for chemical spills
10Electrical Safety: Unplug Equipment from wall immediately if you notice: A burning smell.Equipment is hot to touch.Equipment is smokingYou feel a shock or tingling feeling.Report Cords and Wall plugs if you notice:Cracks in insulationBent or missing AC plug or prongsBurn marks on AC plugWarm or Hot power cords.
11What is a Disaster or Code Black? An external or internal disaster occurs when an incident produces casualties of such numbers, that the routine methods for patient care are not adequate.If a disaster occurs while you are off duty, you will received notice that you are needed at KDMC by phone, radio or TV announcement.It is your responsibility to respond to any disaster at KDMC. Be sure your home phone and cell phone numbers are up to date in the Human Resources office and with your immediate supervisor.
12Code Force: Non-medical emergency Available employees should report to the location called.
13Code Gray: Tornado Move as many patients as possible to the hallway. Move all others away from the windows.All other employees should move to 1st floor hallway by dietary.
14Code Red: Fire Alarm, RACE R-Remove anyone in the danger area.A-Alarm, dial 711 and announce the location of the fire.C-Control fire with extinguisher.E-Evacuate patients to a safe part of hospital
15Code Red: Fire Get Fire extinguisher and report to area called. Use Pass for fire extinguisher.P-Pull pinA-Aim NozzleS-Squeeze handleS-Sweep at the base of the fire.
16Code Pink / Code Adam: Missing baby or missing child. Report to the nearest exit.No one should be able to leave or enter the building.Try to obtain a description of childAge Sex RaceHair and eye colorClothingType and color of shoes
17Code Blue: Cardiac Arrest Available medical staff, Code Team, should report to the location called.
19Proper Sitting: Sit in a chair that has proper low back support. Keep your feet flat on the floor.Keep your hips at a 90% angle.Avoid slumped sitting.Keep your chin tucked in and avoid head forward posture.Avoid prolonged sitting. Change positions frequently.
20Lifting Safely:Bend your knees, not your back, and you greatly reduce stress to your low back. Keep the load close to your body and carry heavy objects waist high.
215 Key Points of Proper Lifting: 1. Plan ahead, rearrange area and get help if needed. 2. Bend your knees not your back. 3. Keep the load or patient close to your body. 4. Use a good wide base of support. 5. Pivot your feet when turning-avoid twisting.
22If you have a choice-PUSH! Pushing or Pulling?If you have a choice-PUSH!Pushing is more mechanically efficient.Keep your back straight. Bend as you push.Reposition your body as you push. Don’t let the load get too far in front of you.
23Carrying a Load: Support the load in two places, side and bottom. Hold the load close to your body, keep your back straight.Carry with a slight bend in your elbows.If you carrying shopping bag or luggage- split the load and carry a lighter load on each side.
24Reaching: Pace your work and get as close as you can. Avoid standing on your ‘tip toes’, use a stool or ladder if necessary.Store frequently used items within easy reach.Use one hand for extra support if possible.Avoid prolonged overhead work without breaks.
25Common Mistakes of Body Mechanics: Lifting with the Back Bent and the leg Straight.Lift with your legs not your back.Using Fast Jerking Motions.This adds additional stress on back and jointsBending and twisting at the same time.This causes maximum stress on the lower back.
26Common Mistakes Continue: Load too far away.Load at arms length weights 7-10 time more.Poor planningFailure to anticipate needing assistancePoor communicationLet patients know what to expect, they can help.Insufficient strengthNot strong enough to lift the patient or load.
27Remember: Lift with your legs and not your back. Keep back straight. Bend at the legs.Lift your head before you lift.Maintain natural sway in lower back.
29Fall Risk Assessment Should be completed on every patient. If your patient does fall:1.Complete Occurrence Report.2.Complete Fall Report in Meditech Nursing3.Place on “High Risk” Fall precautions if not on it already.4.Notify physician and family.
30“High Risk” Fall Precautions: Yellow armband and door card.Room near nurses station.Possible bed alarm.4 side rails up.Sitter at bedside.Bed in low position.
31PATIENT RIGHTS EVERY PATIENT SHOULD RECEIVE A “Patient Rights & Responsibilities”Hand Book
32The Patient Bill of Rights. Each Patient has the Right to: Be treated with dignity & respectExpect privacy & confidentialityMake informed decisionsParticipate in all aspects of careEstablish advance directivesReceive impartial access to careBe given full financial information
33Help Them Develop an Advanced Directive Advising of their right to advance directives.Asking if they have an advance directive.Assisting them in developing advanced directives.Including the information in their medical record.
34Patient’s Bill of Rights Each patient has the right to: Know the identity & professional status of all healthcare workers.Participate voluntarily in research & education projects.Receive full knowledge of their rights and responsibilities.
35Patient Restraints When Are Restraints Used? Only with a doctors order to include:The type of restraint to be used.The length of time the restraint is to be used.Reason for the restraint.Document every two hours on restraint sheet circulation and skin condition.Checked at least every 15 minutes.Signed by physician within 1 hour.New order every 24 hours
36How Are Restraint Used? Follow manufactures directions. Use correct size.Fasten straps tight but not constrictive.Do not place over IV Site or wound.Tie knots for easy release.Only trained personnel should apply.
37Problems That Can Occur From Using Restraints: Increase agitationCirculatory impairmentAsphyxiation D/T aspiration or restricted respiratory function.Seizure Pts can suffer fractures or trauma.Alternative:Have family stay with patient.Move them out to the desk.Try to fix what is bothering them.
38National Bereavement Sign If you see this sign on a patient door, it means there is a “sensitive” situation going on involving possible loss or death. Please be respectful.
39Visitation RightsPatients have the right to choose who may visit them. They have the right to choose someone who is not related by blood or law.This includes, but is not limited to:A FriendA Domestic partner (any gender)A NeighborA Significant Other
40WORKPLACE VIOLENCE POLICY: KDMC does not tolerate acts of workplace violence committed by or against employees.
41If Conflict Occurs: 1. Stay Calm 2. Listen attentively 3. Maintain eye contact4. Be courteous, but maintain your distance5. Signal for someone to call for help6. Never try to grab a weapon
42Early Warning Signs: Nervous behavior. Loud, over bearing personality. Threatening others.Getting in your face.Clinched fist.Flashing a weapon.History of violence.
43If Violence Strikes: Take action to protect yourself. Call for Code Force.Remove patients & visitors to safe area.Don’t try to take away a weapon.Don’t try to restrain the person alone.
44Safe Practices: Don’t leave scalpels or needles unsecured. Obtain history: ask about cuts & bruises.Know way to contact Security.Overhead pagePagerRadio
45Watch for Signs of Abuse to our Patients: Physical Indicators:Unexplained bruises in different stages of healing.Complains of abuse at home.Patterned injuries. (Buckles, belts, burns)Untreated old injuries.Delay in receiving help.Attempted suicide.
46Questioning the Suspected Abuse Patient. Provide a safe environment.Interview patient alone.Have Security escort others out of the room if need.Ask direct, non-threatening, non-judgmental questions.
48What are Bloodborne Pathogens? They are viruses, bacteria and other microorganisms that:are carried (borne) in the person’s bloodstream and in certain other body fluidscause diseaseIf a person comes in contact with infected blood or certain other body fluids, he or she might become infected too!revised: 2012
49Non-Infectious Body Fluids for Bloodborne Pathogens: SweatSalivaTearsUrineFecesVomitusNasal secretionsrevised: 2012
50Infectious Body Fluids for Bloodborne Pathogens: Fluid around or in an organAny body fluid that contains bloodrevised: 2012
51Three of the Most Serious Bloodborne Pathogens Hepatitis B virus (HBV) Hepatitis C virus (HCV) Human Immunodeficiency Virus (HIV)revised: 2012
52HEPATITIS Hepatitis A Hepatitis B* Hepatitis C* Hepatitis D Hepatitis Erevised: 2012
53Symptoms of Hepatitis B & C The primary symptom of HBV & HCV isjaundice (yellowing of the skin and eyes)THERE IS NO CURE.revised: 2012
54HIV HIV = Human Immunodefiency Virus The virus attacks the body’s ability to fight disease and infection (immune system)The virus causes AIDS(acquired immune deficiency syndrome)revised: 2012
55Symptoms of HIV Infection The symptoms of HIV are:noneweaknessweight lossfeversore throatdark urineTHERE IS NO CURE.revised: 2012
56How are these pathogens spread How are these pathogens spread? When infected fluids enter the body through:needle-stick injuries or sharps injuriescut, scrapes, andother breaks in the skinsplashes in the mouth,nose or eyesrevised: 2012
57You will use equipment to protect yourself STANDARD PRECAUTIONSStandard precautions (also known as universal precautions) means that you will consider the blood and certain other body fluids of another person INFECTIOUS at all timesANDYou will use equipment to protect yourselfrevised: 2012
58Personal Protective Equipment PPE You must use certain PPE items to protect yourself. This will place a barrier between you and the potentially infected material. These items include:glovesmasksgogglesgownsresuscitation equipmentrevised: 2012
59Sharps MUST be disposed of properly!!!! You should dispose of sharps: in a labeled sharps container onlywithout recappingas soon as they are usedrevised: 2012
60HAZARD SIGNS, LABELS & COLOR CODING Warning labels and colors help you identify hazardous or regulated waste!RED CANS, CONTAINERS, LABELS OR BAGS MEAN“INFECTIOUS”UNIVERSAL BIOHAZARD SIGNrevised: 2012
61HAVE I BEEN EXPOSED to BLOODBORNE GERMS? What is an exposure event?Did I get stuck with a needle or sharp used onanother person…Did I get a splash of blood or *OPIM from another person into my mouth or eyes or up in my nose…Did the blood or *OPIM from another person enter my body through my non-intact skin (cut, scrape, open wound)...*OPIM = other potentially infectious materialrevised: 2012
62What if I Am Exposed?Wash the exposed area thoroughly with soap and running water.If splashed in the eye or mucous membrane, irrigate with running water for 15 minutesReport the exposure to your supervisor as soon as possibleFill out the EOR form provided on the units*Your supervisor will advise you of the next steps to be taken.* students, physicians, visitors, contract staff are responsible for their testing costs.revised: 2012
63That’s Why You Should Get Vaccinated!! Hepatitis B vaccination is provided to you for free! You should take the vaccination unless:you have previously received the vaccinationantibody testing reveals you are immunethe vaccination is contraindicated (not recommended)The vaccination process involves a series of 3 injections given in the arm muscle over a 6 month period. That will protect you if you are exposed to the blood or OPIM of someone with Hepatitis B.HEPTITIS B VACCINATION ONLY PROTECTS YOU FROM HEPATITIS B,NOT ANY OTHER TYPE OF HEPATITIS!revised: 2012
64RECAPPING NEEDLES Rule = Reality = No recapping! Sometimes you have to...so do it right!revised: 2012
66Transfer of Infected Patients Nursing Staff and/or EMS staff who have knowledge of their patient having a known or suspected infection must notify the receiving facility PRIOR to the transport.revised: 2012
67HANDWASHINGHandwashing is the single and most important practice used to prevent transmission of bloodborne pathogens.************************IMPORTANT!My patient has diarrhea?Gloves, soap, water and friction!(no alcohol rubs)Wash hands after removing gloves!You touch your eyes, nose & mouth about 300 times/day!revised: 2012
69HIPAA REGULATIONS AT KDMC HIPAA: Health Insurance Portability and Accountability Act: HIPAA was signed into law in 1996 by President Clinton. The purpose is to improve portability and continuity of health insurance coverage. It’s also used as an opportunity to improve the efficiency and cost-effectiveness of the healthcare industry. The HHS (Health and Human Services) has established regulations for transmitting data and protecting the security and confidentiality of all type of patient information.
70HIPAA – Your Responsibilities: One of the main focuses is the privacy of information within KDMC. We must take every precautions and measure to ensure the privacy of our patients information. This can be done in many ways, including:1. Not leaving Medical Charts in an open area for others to see. 2. Being aware of others around you when discussing treatment or condition of patients. 3. Not leaving your computer screen with patient information visible. 4. Not giving out sensitive patient information over the phone. 5. Reporting misuse
71Core members of the HIPAA Committee at KDMC: Cathy Bridge-HIPAA CoordinatorCarl Smith- Information Security OfficerTeresa Brown-Privacy OfficerJanet Wesselhoft-TCI Officer (Transactions, Code Sets, Identifiers)
72ELECTRONIC SECURITYElectronic Security is based on Policy IM and is maintained by our HIPAA Committee. Please review both of these policies. Policy and actions are based on HIPAA regulations, as well as Joint Commission standards on Information Management. Meditech Patient Information Audits are conducted quarterly to determine if any potential violations have occurred. To do this, our committee chooses random employees and observes all patients that a particular employee has accessed. This not only pertains to clinical personnel, but to all employees of King’s Daughters Medical Center. Electronic Security extends beyond the Meditech System. It also relates to Internet access, faxing, , voice mail, and any other type of electronic information. Access to computerized patient information is handled the same way as a patient’s.
73Medical Record or Chart Medical Record or Chart. The information is the same, whichever way you decide to view it.Please Review:1) Policies IM 2.5 & IM 2.62) Non-Acceptable Justifications for accessing electronic information.3) Notes and Guidelines for Security Badge Use.If you have any questions, please call Carl Smith at ex. 9278
74NON – ACCEPTABLE JUSTIFICATION: “This is my child and I have a right to the data, I am paying the bill.”This is my spouse and he/she asked me to look up the information.”“I thought it was OK since I already have access to everyone’s information. I’m a professional and I won’t discuss it with anyone.”
75NON – ACCEPTABLE JUSTIFICATION: “I thought it was OK since I wasn’t going to tell anyone.”“This is my co-worker and I am very worried about him/her.”“This is my Mom’s pathology report and I am really worried about it. I wasn’t going to tell her the results. That’s the doctor’s job.”
76NON – ACCEPTABLE JUSTIFICATION: ‘My co-worker called me from home and asked me to look up the information about their lab work. I had his/her permission to look at he lab results and tell them the results. They will verify that they gave me permission.”“I can look at my OWN information when I want to. It’s about me.”
77NON – ACCEPTABLE JUSTIFICATION: “I go to church with this patient and I may need to pray for them.”“I know Dr Anderson is not his doctor but he is on staff and he asked me to look up his father’s x-ray report.”
78NOTES & GUIDELINES FOR SECURITY BADGE USE: The new Access Control Door Security System uses Proximity devices to recognize employees who wish to gain access to certain areas. A Proximity device is a small black box which you will see located at employee entrances and certain departments. It recognizes the employee by sensing a computer chip located in the employee’s badge or key-tag. To gain access to a door, you must simply hold your card in font of the reader until it beeps. The red light on the reader will turn green and the door will be unlocked. The first time you use the card, it will take about a second for it to read it. After that, it will only take a split second.
79Internal Electronic Doors This include departments that are sensitive in nature and need controlled access. External doors consist of basically all employee entrances. Your badge is not a standard generic card. It contains a number that is assigned strictly to you. Do not loan your security badge to anyone. You must report loss of badge to Human Resources within 24 hours of loss. No holes may be punched in the badge.
80Security Badge Continues: Loss or personal destruction of badge will result in a $10 charge for replacement. This may be payroll deducted. You must turn in your security badge to HR upon termination. Report misuse of security badge to HR or Security officer immediately. Violation of these rules will be strictly enforced Under HR 2.2 policies and could result in termination.
83INFANTS Birth - 1 Year Communication – Comfort Growth and development Speak softly, slowly, and calmlyInvolve parentsComfortKeep warm and dry. Infants are prone to hypothermia.Do not separate from parent unless necessary.Growth and developmentDependentCommunicates by cryingSafetyKeep side rails up.Prone to head injuries from falls.Airways obstruct easily.Collect data appropriatelyFurrowed brow, tightly shut eyes are signs of pain.Easily dehydrated with the loss of small amounts of blood, fluid or stool.Compromised with heart rates greater 200 beats per minutePoor gas exchange when congested.Modify care appropriatelyAdjust medications and fluidsUse distractionsKeep parent in baby’s line-of-visionINFANTSBirth - 1 Year
84Preschoolers 1 - 5 Years Communication Growth & Development Comfort Communicate at child’s eye levelTalk in simple languageGive honest explanationsBe patientGrowth & DevelopmentClumsy and trips easilySelf-centered thinkingHas vivid fears and imaginationComfortKeep familiar things nearbyGive praiseSafetyDo not leave unsupervisedTransport with side railsUse caution around sharp edgesCollect data appropriatelyLimited vocabularyBe alert for signs of traumaLook for dehydrationModify careLet child explore and touch equipmentMay accept procedures performed first on “Teddy” or other toy.Involve parent and child
85Schoolagers 6 - 12 years Communications Growth & Development Comfort Do not “talk down” to childHelp child to fee usefulExplain procedures using correct terminologyEncourage child and parents to ask questionsPermit child some input in decisionsGrowth & DevelopmentActiveSeeks independenceUnderstands cause & effectComfortMake intent of actions clear before touching childAllow child some choices and controlCollect date appropriatelyUse appropriate-size equipmentInclude parent & childModify careAllow child to make decisions (e.g. “In which arm to do you want to draw blood?”)Adjust fluids and medications for child’s weight
86Adolescents 12 - 18 years Communication Comfort Safety Permit peer group contracts as much as possibleMaintain privacy; protect modestySafetyTransport as adultHelp recognize dangerCollect data appropriatelyPrepare for procedure separately from parentsExplain procedures completely in adult languageCommunicationShow acceptance & respectUse adult vocabularyEncourage open communicationGrowth & DevelopmentGrows in spurtsMaturing physically and sexuallyAble to think abstractlyConcerned about appearanceChallenges authorityAdolescentsyears
87Young Adults 20 to 45 years Nursing Interventions Assess emotional, financial & physical support systemsAllow patient to set own pace & be self-directedEncourage participation in careIdentify values that may affect health care.Physical CharacteristicsSkeletal growth completed at 25 yearsCoordination & response speed are at maximumSensory functions are at their peakGood problem-solving abilitiesViolence major cause of death (MVA, etc.)Psychosocial Characteristics20 – 30 Intimacy vs IsolationDeveloping interpersonal relationshipsCapacity for intimate loveInfluenced by social & cultural concerns30 – 45 Generatively vs. StagnationProductiveNurtures next generation with care & concernYoung Adults20 to 45 years
88Middle Adult 45 to 65 Years Physical Characteristic Muscle mass & strength begin to decreaseLoss of agilityOn-set of arthritisPresbyopia occursSensory functions decreaseReaction times slowMemory changes occurCardiovascular disease is major cause of death
89Middle Adults 45 to 65 Years Psychosocial Characteristics Generatively vs StagnationCare & concern for next generationGender differences decreaseBegin personal freedom & planning for retirementReverses roles with parentsNursing InterventionsSupport patient’s right to make an informed choiceSupport & affirm coping skillsProvide referrals for emotional, financial & physical support systemsAllow patient to set own pace & be self-directedEncourage participation in careIdentify values that may affect health careMiddle Adults45 to 65 Years
90Geriatrics 65 years & older Growth & Development Communication Comfort Decreased auditory and visual acuityDecreased ability to regulate heatMemory skills begin to declineIncreased learning and reaction timesNutritional needs for maintenance.ComfortKeep patient warm (may need extra blankets)Follow home or nursing home schedule as much as possible.Maintain adult privileges (e.g. decision making, privacy, personal habitsCommunicationShow respect and consideration. Do not patronize patient.Speak distinctly and slowlyCall patient by title and last name unless patient asks to be called by another name.If patient is hearing impaired:If patient uses a hearing aid, make sure it is worn.Check hearing aid batteries periodically.Look at patient while you speak.Use a deeper voice, not a louder voice.
91Geriatrics 65 years & older Safety Collect data appropriately Do not rushKeep cords and equipment out of patient’s pathWeak or confused patients may need a safety belt while in wheelchairIf patient wears glassesOffer to clean patient’s glasses.Have patient to wear glasses while awake.Collect data appropriatelyPerform assessment slowlyAsk clear, precise questions – listen carefullyAssess for confusion, orientation, and unsteady gaitMonitor cardiovascular functionsModify careInvolve patient in decision-making and control painUse caution with temperature of fluids, bath water, etc.Elderly patients may have complex care requirementsUse extra precautions to prevent skin breakdownMaintain hydration and fluid and electrolyte balance.
100Transparency in Healthcare The public is better informed about healthcare issues now than they ever have been before.Accountability for outcomes is at an all time high.“hospitalcompare.com” is a public website.Facility information available:What facility left a surgical instrument/sponge in a patient.What facility has the happiest patients.What facility has the most patient falls.What facility gave a patient an infection they did not have when they came in.And on and on and on…revised: 2012
102Risk Management Program Focus and Objectives To improve patient care by being aware, identifying, correcting, and preventing potential hazards or areas of risk exposuresTo investigate and follow-up on incidents that do occurClaims managementRisk prevention educationThe Medical Center has established a Risk Management department to direct, supervise, and manage the risk management activities.revised: 2012
103Occurrence Reporting Depends On YOU!!!! Major tool for the identification of risk is the “Occurrence Report”Reporting is the responsibility of each person who provides care, treatment, or a service for a patient or witnesses an event.Never assume someone else will do it!Incidents should be reported, documented, and investigated immediately for facts to be clear and to ensure thorough follow-up. If a trend becomes apparent, quick action can avoid unnecessary risks. It is very important that you advise RM when you become aware of any incident involving patient care that might result in a claim or lawsuit. All employees have a responsibility to report all situations of patient injury or dissatisfaction a soon as possible and to cooperate with risk management in its investigation of incidents. In addition, it is important to report immediately any incident involving equipment or product malfunction or defect that may have caused or contributed to a patient’s injury, illness, or death to ensure compliance with the Safe Medical Device Act of 1990.revised: 2012
104Talking to AttorneysIf you are contacted by an attorney about an occurrence involving KDMC, you are requested not to discuss any information.If you are approached, please contact me right away.revised: 2012
105What Should Be Reported To Risk Management? Any Event or Condition Which:May result or has resulted in an injury to a patient or impairment of patient careReflects a major deviation from hospital policy, procedure, or practicerevised: 2012
106Examples of an Occurrence Medication EventsPatient/Visitor FallsEquipment MalfunctionPolicy/Procedure VarianceSerious ComplaintsBehavior EventsProperty Loss/DamageAMA/Walkouts1-Medication Events (a) Wrong drug (b) Wrong dose (c) Wrong route (d) Wrong time (e) Wrong patient (f) Omitted dose (g) IV-Related (1) Wrong fluid hung (2) Infiltrated (3) Wrong rate (h) Adverse Drug Reaction2-Falls (a) Witnessed (b) Un-witnessed (c) Near fall3-Equipment Malfunction (a) Injury to patient/visitor (b) Malfunction when needed (c) Not available when needed (d) Disposed of or cleaned incorrectly (e) Incorrect instrument count. The Safe Medical Device Act of 1990 requires user facilities to report to the manufacturer and/or FDA any occurrence in which a medical device caused or contributed to the serious illness, injury, or death of a patient. Medical Devices can include instruments as simple as a tongue depressor or as complex as a heart-lung by-pass machine. Implantable Devices are also included in the act. Incidents that appear to be the result of user error should be reported, whether or not the device itself was at fault. A Report to the manufacturer and/or the FDA must be filed in 10 working days of the hospital receiving the information or becoming aware that a device may have contributed to a patient’s illness, injury, or death. Report all incidents of patient illness, injury, or death related to a medical device to Risk Management immediately, followed-up with an occurrence report. Impound all devices and associated products involved in an incident until Risk Management has an opportunity to investigate the occurrence. Protect devices with memory abilities from memory erasure. Tag Device as “Defective” and remove from service.4-Policy/Procedure Variance (a) Deviation from transfer policy (b) Transcription error (c) Procedure performed incorrectly/omitted (d) Wrong/Incomplete requisition (e) Wrong test ordered (f) Wrong patient tested5-Serious Complaints (a) Nursing care (b) Physician care (c) Concern other department (d) Pest problem6-Behavior Events (a) patient (b) visitor (c) staff7-Property Loss/Damage (a) patient (b) hospital (c) staff8-AMA/Walkout (a) Inpatient (b) Outpatientrevised: 2012
107Medication Events How To Reduce The Risk! Remember the 5 Rights to Medication Administration:Right PatientRight DrugRight DoseRight RouteRight Time1-Right Patient: Did you check the patient’s name on the MAR and the chart? Did you check the patient’s armband?2-Right Drug: Did you check the patient’s allergies? Did you check the drug labels against the MAR?3-Right Dose: Did you check the drug labels against the order? Did you check and double check your calculations?4-Right Route: Did you check the order? Did you check the labels against the order?5-Right Time: Did you check the ordered frequency of the drug? Did you check the time?revised: 2012
108If You Administer Medication: Know the drug:Use: Why is your patient receiving this drug?Dosage: Did the physician order the correct dose?Side Effects: Is your patient’s complaint a side effect?Name: Do you know the drug’s trade and generic name?Educate Your Patient and Their Families!Resources are available-PDR, Nursing Drug Books, Monograph in Meditechrevised: 2012
109Sentinel Events!!!An event resulting in an unanticipated death or major permanent loss of function, not related to the natural course of the patient’s illness or underlying condition.Sentinel Events must be reported immediately to RM in person or by phone.In the absence of the Risk Manager report such events to the Administrator on Call!revised: 2012
110Ten of the Most Common Sentinel Events Patient FallsAssault/Rape/HomicidePatient Death/Injury due to restraintsPatient ElopementTransfusion ErrorPatient SuicideMedication ErrorOperative or Post-Operative ComplicationWrong Site SurgeryDelay in Treatment1-Most sentinel events (622/ %) occur within general hospitals, with psychiatric hospitals/units/behavioral health facilities comprising the next largest setting. Of the Sentinel Events 78% have resulted in patient deaths.2-To date, 661 (66%) of sentinel events have been self-reported, with 233/293 (80%) of sentinel events in the year 2000 being self-reported. The largest other source for identifying sentinel events has been the media (15.4%).revised: 2012
111Completing an Occurrence Report The employee who was directly involved should completeFill out all information correctly, completely, and sign and date the occurrence reportForward the report to the Risk Manager within 24/48 hoursDo Not Make Copies!If follow-up is initiated, document findings on the form, return to RM after investigation and documentation is completedAll copies are maintained by the Risk Manager.2-(Patient Information)-If you use a patient label instead of handwriting the patient information on the form REMEMBER to place a label on page two (yellow copy) of the occurrence report!revised: 2012
113Healthcare Compliance Following all local, state and federal laws consistent with the highest standards of business and professional ethics. To make sure that happens, KDMC has a COMPLIANCE OFFICER – Cathy Bridge Privacy Officer – Teresa Brown Security Officer – Carl Smith Compliance Officer reports to the Board of Trusteesrevised: 2012
114Examples of Laws and Regulations LaboratoryMail/Wire FraudMarketingOSHAPatient ReferralsPatient Self DeterminationPhysician RecruitmentPolitical ContributionsPurchasing/BiddingRecord Retention/DisposalSafe Medical Device ActSecuritiesState LicensureTaxTrade AssociationsAnti KickbackAntitrustBilling/CodingBoycottsCompetitor DiscussionsConfidentiality (HIPAA)Conflict of InterestControlled SubstancesCredentialingEmploymentEMTALAFalse Claims ActFund RaisingGifts/TipsHazardous Waste Disposal3-Billing/Coding-Bill for only those services/procedures provided, Documentation has to support the services/procedures rendered for Coding/Billing purposes.4-Boycotts-KDMC prohibits any agreement with competitors to refuse t deal with a particular vendor, payer, or other provider.5-Competitor Discussions-Charges must be set solely by the individual facility.10-Employment-a process is in place to insure that our employees will not put the facility at risks, i.e.:*Background Checks *Competency*Job Descriptions *Monitor Conduct*Educational Requirements *Clear Expectations11-Patient Transfers (EMTALA)14-Gifts/Tips-Giving and Receiving19-Patient Referral-Patient or Patient Representative is free to select their healthcare provider20-Patient Self Determination Act-Living Wills, Durable Power of Attorney for Healthcare, Advance Directives21-Physician recruitment-Have to be careful due to anti-kickback, Stark Law, Financial Relationships-Report any irregularities.29-Trade Associations-if ask to provide charges, costs, salaries, other business matters consult with the Compliance Officer before giving out this information. Surveys conducted by 3rd parties should involve at least comparably sized facilities and the information provided should be at least 3 months old.revised: 2012
115Employee Responsibilities Read your Compliance HandbookRead the False Claims Act PolicyConduct yourself in a professional and ethical manner at all timesReport any concern or suspected violation(s). It is your duty!revised: 2012
116Social MediaPlease read policy LM.1.19 Key Point: Under no circumstances will patient information, written or visual, be published by a KDMC employee.revised: 2012
117Duty To Report Concerns And/or Suspected Violations If you suspect it, report it!It is the duty of each employee to report promptly any concern and/or suspected violation(s)The following is the mechanism for reporting:SupervisorCompliance officer ( )Hotline ( )1-No matter how well intended someone’s actions are to benefit the patient, if you suspect a violation(s) you are responsible for reporting it. Although it can be uncomfortable it is your responsibility to report and in the long run it benefits everyone, including you!2Hotline-Reports made by using the Hotline can be done so anonymously.3-All reports received will be investigated in a timely matter. Reports will be kept confidential and only those individuals with a bona fide reason to know will be involved. Reporting can be done without fear of retaliation or retribution, as long as the concern or suspected violation is reported in “good faith.” However, anyone deliberately making false accusations with the purpose of harming or retaliating against another employee will be subject to disciplinary action.revised: 2012
118Disciplinary ActionEmployees who willingly and intentionally commit acts which are in violation of the law are subject to disciplinary action, including criminal and civil penaltiesNo disciplinary action will be taken against an employee for asking a question or reporting a concern or suspected violation of KDMC’s code of conductEmployees are subject to disciplinary action for NOT reporting a concern or suspected violationrevised: 2012
120Prevent Mistakes in Procedures. Use “Time Out” Before Procedures. Correct PatientCorrect ProcedureConsent signedCorrect site markedDiagnostic studies in room.
121COMMUNICATE EFFECTIVELY 1). Get important test results to the Doctor or Nurse on time.2) “Do not use Abbreviations”3) Good “Hand Off” patient reports
122Hand off Communication: SBAR Allow time for questions and answers about your patient’s:S-SituationB-BackgroundA-AssessmentR-Recommendation
123Use Meds Safely 1.Label all medicines even during a procedure. 2. Double check doses of blood thinning medicines.3. Be on alert for: “Look alike” & “Sound alike medicines”
124AVOID !!!!! “Do Not Use Abbreviations” U, u, IUQD or qdQOD or qodMS, MSO4, MgSO4Trailing zeros (3.0mg)Lack of leading zeros (.3mg)
125Reduce Risk of Infection: Proper hand hygiene is the best defense against spreading germs.Clean your hands whenever you go into a patients room and before you leave out, Every Time.
126Check!! Use Medicines Safely. Check all Patients Medicines:Before, during and after hospitalization.List medicines accurately and completely.Update medicine list each time patient changes settings.
127Identify Patient Safety Risks Help to identify patients at risk for suicide.Signs of abuseDepressionTalk or history of suicide
128Involve Patients In Their Care: Educate patients and family about safety strategies.Encourage patients’ active involvement in their own safety.Provide and communicate the means for patients and families to report concerns about patient safety issues.
129Identify Patients Correctly Use two ways to identify patients.Make sure the correct patient gets the correct blood transfusion.
131INAPPROPRIATE CONDUCT What you must know in today’s workplace.
132What is Inappropriate Conduct? (Harassment) Discrimination or segregation based on:RaceColorReligionNational originGenderAge orGenetics
133Three Things about Inappropriate Conduct: (harassment) How it is defined, and how the courts and the government apply that definition.What specific steps you can take to ensure that you are not breaking the law.What behavior can you expect from others.
134EEOC’S Definition of Sexual Harassment: Unwelcome sexual advances, request for sexual favors, and other verbal or physical conduct of a sexual nature constitutes sexual harassment when:Submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s employment.Submission to or rejection of such conduct by an individual is used as the basis for employment decisions effecting such individual or:Such conduct has the purpose or effect of unreasonably interfering with an individual ‘s work performance or creating an intimidating, hostile, or offensive working environment.
135The Quick Picture: (THE DANGER ZONES) The law defines three kinds of conduct that are considered sexually harassing:Unwelcome sexual advances.Request for sexual favors.Other verbal or physical conduct of a sexual nature.
136Defining Harassment: The conduct must be unwelcome. Participation in the conduct is made a term or condition of employment or is used as the basis for employment decision.The conduct has the purpose or effect of unreasonably interfering with work performance, or of creating an intimidating, hostile, or offensive working environment.
137WHY YOU MUST KNOW ABOUT HARASSMENT? We must treat Co-workers fair and with respect.It is unpleasant to work in an inhospitable environment.It is a violation of Federal Laws.Consider the bottom line.Lost time and resourcesLegal feesPossible judgment
138GUIDELINES FOR BEHAVIOR Avoid the danger zone behaviors.Quid pro quo harassment. (Something for Something)Hostile environment harassment.Situations you might not think of :Within your office wallsBeyond the office wallsComputer, , and the webNon-employees
139IF YOU FEEL YOU ARE BEING HARASSED: Ask yourself: Do I feel uncomfortable?Step #1:Talk to the harasser.Step #2:Tell your supervisor.Step #3:Tell Human Resources.
140King’s Daughters Medical Center will take action and investigate. WHAT WILL HAPPEN???King’s Daughters Medical Center will take action and investigate.
142What are Cultural Competencies? They’re the skills you use to work well with co-workers and patients of all cultures.Considering a patients culture when giving care.Relating to each patient & co-worker as an individual.
143Why Do We Have Cultural Competencies? Help patients receive more effective care.Help our organization meet TJC standards.Improve your job performance.
144Gaining Self Awareness Know your own beliefs & practicesThink about how your culture & upbringing affect you.Showing politenessExpressing painAppropriate ways to treat children or older adults
145Cultural Factors To Be Aware Of: Country of originPreferred languageCommunication styleViews of healthFamily & community relationshipsReligionFood preferencesConsider other factors that may affect care.Age, Gender, Sexual orientationSocio-economic statusPresence of a physical or mental disability.
146Cultural Competencies Developing cultural competencies does not mean knowing everything about every cultural group you work with. It does mean:being aware of cultural factorstaking appropriate steps to learn about each individual.
147Stereotypes v/s Cultures What is a Culture? Religion, Family, NationalityWhat are Stereotypes? Filters by which We view & hear others.Mostly negativeWhere do Stereotypes come from?Developed by groups due to their lack of knowledge about another group. (Ignorance)Most are taught to us as children by parents, grandparents, aunts and uncles.
148Communicate Effectively Listen to how the patient talks about his or her condition.Ask indirect questions, if needed.Look for clues.Talk with others who know the patient.Ask for the patient’s views on treatment.Use interpreters effectively.
149Use Cultural Knowledge to Improve Patient Care When staff members make the effort to work well together:Job satisfaction increases.Patients receive the best care.Challenge StereotypesAsk questions to avoid cultural stereotypes.Get to know co-worker and patients as individuals rather than as a member of a group.
150Change… The One Constant in the Universe. We must change to master change.Lyndon B. Johnson