It Feels Like Something is Happening We feel uneasy We feel tentative We feel angry and frustrated There is competition everywhere we turn Will the massive change we are going through continue? Can we return to the way it used to be?
How Much of Your Day Will Be Spent on Nonlegal Services? Services that might reasonably be performed in conjunction with and in substance are related to the provision of legal services, that are not prohibited as UPL when provided by a nonlawyer. All nonlegal services are fair game for any provider including out of state lawyers
External KnowledgeTechnology Internal Information Figure 1.1 The Grid Richard Susskind 2000 C
External KnowledgeTechnology Internal Information Figure 1.2 The Quadrants external technology links internal use of technology internal management of knowledge provision of access to knowledge C Richard Susskind 2000
Client KnowledgeTechnology Internal Information Figure 1.4 Examples of systems document management practice management human resource management marketing databases hardware networks operating systems online financial reporting status reporting deal-rooms document archives electronic mail know-how databases template libraries precedent libraries Intranet services 2nd generation web sites virtual lawyers online legal guidance systems expert systems C Richard Susskind 2000
Client KnowledgeTechnology Internal Information Figure 1.5 Business impact keeping basic systems running risk management providing robust infrastructure new, improved ways of delivering traditional service efficiency productivity leveraging knowledge new service opportunities new business models turning knowledge into value C Richard Susskind 2000
SelectionServiceRecognition Figure 2.1 - Todays Client Service Chain blatant trigger selection of lawyer consultative advice C Richard Susskind 2000
SelectionServiceRecognition Figure 2.5 - Tomorrows Client Service Chain blatant trigger selection of source of guidance unbundled services proactive service selection of online service selection of adviser online service consultative advice C Richard Susskind 2000