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Quintum Technical Training Installation VoIP GATEWAY Presents and Configuration Click to continue.

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Presentation on theme: "Quintum Technical Training Installation VoIP GATEWAY Presents and Configuration Click to continue."— Presentation transcript:

1 Quintum Technical Training Installation VoIP GATEWAY Presents and Configuration Click to continue

2 Introduction The goal of this presentation is to provide the viewer with the knowledge, skills and tools required to install and configure the Quintum® Analog and Digital VoIP Gateways into Microsofts® Response Point System. This presentation assumes the viewer is trained in the operation of Response Point. Click to continue

3 Sections I.Overview of the Response Point System and VoIP Gateways II.Installation and configuration of the Analog VoIP Gateway III.Installation and configuration of the Digital VoIP Gateway IV.Upgrading Gateway Firmware V.Troubleshooting the VoIP Gateway VI.Review of the Digital Services from a Provider Click to continue

4 Section I Overview of the Response Point System and VoIP Gateways Click to continue

5 Overview of Response Point System Local Area Network Analog phones, Fax, or modems Response Point Base Unit Windows XPe + SIP/RTP + VoIP Gateway Response Point (RP) SIP phones PCs running RP Assistant software PC running RP Administrator software Network Router PSTN T1/E1/PRI PSTN Analog trunk lines Analog Gateway Digital Gateway Click to continue

6 Overview of VoIP Gateways Analog (FXS/FXO) VoIP Gateway Auto-discovered by Response Point Plug and Play installation Can support up to 8 analog trunks or analog devices e.g., phone, fax, or alarm systems (modems) Number of FXS/FXO ports determined by model Digital (T1/E1) VoIP Gateway Auto-discovered by Response Point Plug and Play installation Configured by default for T1 ISDN PRI NI2 Wizard setup for non-T1 ISDN PRI NI2 Click to continue

7 Section II Installation and Configuration of the Analog VoIP Gateway Click to continue

8 Analog VoIP Gateways Click to continue

9 Installation of Analog VoIP Gateway Required components Cabling and connections Front panel indicators Using Response Point Administrator for Discovery/Configuration Topics Click to continue

10 Required Components Specific model Analog VoIP gateway 1- RJ45 straight-through LAN cable – grey RJ11 cables (for FXS/FXO devices) – grey Power adapter AC power cord DB9 RS-232 Serial Cable Click to continue

11 Cabling and Connections Analog Gateway AFM400 Power adapter AC power cord CONSOLE (used for support) DIAG (used for support) Network hub/switch Local Telco Trunks Phone/fax/modem NOTE: Port labels vary by product according to product configuration (rear view) Click to continue

12 Front Panel indicators LAN LEDS LINK On- Link up LINK Off- Link down ACTIVTY Flashing-activity on line ACTIVITY Off- No activity on line ANALOG PORTS Top row LEDS – FXS Bottom row LEDS - FXO LED on – port in use LED off – port available Status LED LED on – Power on LED off – Power off Click to continue

13 Response Point Analog Gateway Discovery/Configuration Order of appearance and configuration: AFG400 AFT800/AFT400 AFR600 AFM400 Click to continue

14 Analog ModelFunctionApplication# of Ports Simultaneous VoIP Calls AFT800Trunking PSTN/VoIP8 FXO8 AFT400Trunking PSTN/VoIP4 FXO4 AFG400 Station Gateway Connects analog devices to PSTN/IP 4 FXS4 AFM400 Multipath Gateway Connect analog devices to PSTN/VoIP 4 FXS / 4 FXO8 AFR600 Trunking & Analog Gateway PSTN/Analog/VoIP6 FXO / 2 FXS8 VoIP Gateway Products Click to continue

15 Phone vs. Voice Service All FXS gateways are installed as a Phone All FXO gateways are installed as a Voice Service Combined FXS/FXO gateways are installed as both a Voice Service and a Phone Please NOTE the following tips … Click to continue

16 Discovery and Configuration AFG400 -Launch RP GUI -Login to Response Point Base Unit -Add Phone and assign Users (for FXS ports) -Confirm Successful Configuration AFG400 Analog Gateway Click to continue

17 Launch RP Administrator GUI Click here Click to continue

18 Discover and Login to RP Base Unit Select an available Base Unit Or, enter IP address of Base Unit (if known) Click Connect Click to continue

19 Add Phone (Analog FXS Gateway) Click to continue

20 Select Analog Gateway Click to continue

21 Assign User to each Port Click to continue

22 Configure All Phones/Faxes Click to continue

23 Name Phone Click to continue

24 Wait for Successful Completion Click to continue

25 Phone and Users Added Tenor Gateway All 4 ports assigned Click to continue

26 Discovery and Configuration AFT800/AFT400 -Launch RP GUI -Login to Response Point Base unit -Add Voice Services ( f or FXO ports) -Confirm Successful Configuration (Same as previous procedure) AFT800/AFT400 Analog Gateway Click to continue

27 Configuration procedures for the AFT800 and AFT400 are the same The only difference is the number of available FXO ports 8 or 4? Click to continue

28 Add Voice Service (AFT800) Click to continue

29 Confirm Service Click to continue

30 Select Analog Ports Click to continue

31 View AFT800 Ports Click to continue

32 Name the Voice Service Click to continue

33 Configure Analog Service Click to continue

34 Wait for Successful Completion Click to continue

35 Review AFT800 Configuration All 8 FXO ports configured Click to continue

36 AFR600 Discovery and Configuration -Launch RP GUI -Login to Response Point Base unit -Add Voice Services ( f or FXO ports) -Confirm Successful Configuration (Same as previous procedure) -Add Phone and assign Users ( for FXS ports) AFR600 Analog Gateway Click to continue

37 Add Voice Service (AFR600) Click to continue

38 Confirm Analog Service Click to continue

39 Select Analog Ports Click to continue

40 Analog Ports Configured Click to continue

41 Name Analog Gateway Click to continue

42 Allow Calls through Analog Service Click to continue

43 View Message for Multiple Services Click to continue

44 Wait for Successful Completion Click to continue

45 Select Edit Phone Click to continue

46 Confirm Phone Click to continue

47 Assign Users to Phone Click to continue

48 Select User Click to continue

49 Configure all Users Click to continue

50 Select User for each port Click to continue

51 Continue phone configuration Click to continue

52 Name Phone Click to continue

53 Wait for Successful Completion Click to continue

54 View AFR600 Configuration 6 FXO ports assigned2 FXS ports assigned Click to continue

55 Discovery and Configuration AFM400 -Launch RP GUI -Login to Response Point Base unit -Add Voice Services ( f or FXO ports) -Confirm Successful Configuration (Same as previous procedure) -Add Phone and assign Users ( for FXS ports) AFM400 Analog Gateway Click to continue

56 Add Voice Service Click to continue

57 Confirm Gateway Click to continue

58 Configure FXO ports Click to continue

59 View All Ports Click to continue

60 Name Gateway Click to continue

61 View Message for Multiple Services Click to continue

62 Wait for Successful Configuration Click to continue

63 Edit Phone 1 Click to continue

64 Confirm Phone 1 Click to continue

65 Assign User Click to continue

66 Configure Additional Users Click to continue

67 View Selected Users Click to continue

68 Name Phone Click to continue

69 Wait for Successful Completion Click to continue

70 View AFM400 Configuration All 4 FXO ports assigned User assigned to PhoneAll 4 FXS ports assigned Click to continue

71 Troubleshooting Common Symptom/ ProblemDescription/Solution Unit will not power on. Status LED is not lit. Check for proper connection of AC adapter into rear panel of Gateway (12Vdc). Check connection of AC adapter and AC line cord. Ensure that AC line cord is plugged into working AC power outlet. Cannot establish communication between Base unit and Gateway Verify the Gateway is powered on. Check if Link LED is lit. Verify the correct RJ-45 cable is connected between Gateway LAN port and Network port. Click to continue

72 Troubleshooting Common Symptom/ ProblemDescription/Solution Cannot place calls through to PSTNVerify the Gateway is powered on. Check all RJ11 plugs for FXO ports at rear of unit.. Ensure that all FXO lines from unit are connected to proper trunk connection. Check if any FXO port LED is lit. Review Voice Service configuration using Response Point Admin tool. Cannot receive calls at analog phone or device. Verify the Gateway is powered on. Check all RJ11 plugs for FXS lines at rear of unit are connected to appropriate analog device. Check if any FXS port LED is lit. Review Voice Service configuration using Response Point Admin tool. Click to continue

73 Section III Installation and Configuration of the Digital VoIP Gateway Click to continue

74 Digital VoIP Gateway DX2030 Click to continue

75 Installation of Digital VoIP Gateway Required components Cabling and connections Front panel indicators Discovery/configuration using Response Point Administrator Click to continue

76 Required Components T1/E1 Digital VoIP Gateway 1- RJ45 straight-through cable LAN (grey) 2- RJ45 straight-through cables PSTN (green) AC power cord DB9 RS-232 Serial Cable Click to continue

77 Cabling and Connections Digital Gateway Front View T1/E1 to PSTN (port 1 only) Network hub/switch Console (used for support) AC line cord and power switch at rear Click to continue

78 Cabling and Connections (Cont.) Power switch AC power System Ground Screw Digital Gateway Rear View Click to continue

79 Front Panel indicators Digital Gateway- Front view T1/E1 Status LEDs Green: Layer 1 is up Red: Line not connected Amber: Receive path error Amber blinking: Port is offline RESET and DIAG LEDs (used for support) LAN LEDS LINK On- Link up LINK Off- Link down ACTIVTY Flashing-activity on line ACTIVITY Off- No activity on line Power LED LED on – Unit power on LED off – Unit power off Alert Led LED on – f ailed diagnostic Click to continue

80 Discovery/Configuration Launch RP GUI * Login to Response Point Base Unit * * (as previously covered) Add Voice Service for T1/E1 If required, Configure DIDs/Caller ID Configure and name Voice Service Confirm Configuration Click to continue

81 Add Voice Service Click to continue

82 Confirm Gateway ID Click to continue

83 Configure DIDs if required Note: If DIDs are not used, simply click Next to continue Click to continue

84 Configure Caller ID Click to continue

85 Name the Service Click to continue

86 Select Prefix for Voice Service NOTE: By default prefix is 9, but was already in use by another Voice Service (AFT800) Click to continue

87 Wait for Successful Configuration Click to continue

88 View Configuration Click to continue

89 DX Gateway Troubleshooting Common Symptom/ ProblemDescription/Solution Unit will not power on. Status LED is not lit. Verify the Gateway is powered on Check for proper connection of AC Line cord into rear panel of Gateway. Check connection of AC line cord into known good AC power source. Cannot establish communication between Base unit and Gateway Verify the Gateway is powered on Check if Alert LED is lit meaning diagnostic error. Verify the correct RJ-45 cable is connected between Gateway LAN port and network port. Check if LAN link LED is lit Reset Gateway and recheck connection to base unit No communication to PSTNCheck for green T1 port light Check status of T1 line with Service provider. Click to continue

90 Section IV Upgrading Gateway Firmware Click to continue

91 VoIP Gateway Firmware Upgrade Click to continue

92 Procedures The procedures are the same to upgrade the firmware of both Analog and Digital Gateways using the RP Administrator. However, additional procedures must be performed on both the Analog and Digital Gateways after the upgrade process is completed. The following slides will detail the firmware upgrade and the required additional procedures. IMPORTANT! Click to continue

93 Upgrade Procedure Download firmware upgrade file from Quintum website Save upgrade file to desired location on RP Administrator PC Launch RP Administrator and perform upgrade on desired Gateway(s) Confirm successful upgrade of Gateway(s) Perform additional required procedures Click to continue

94 Download Firmware Upgrade File Locate the Response Point Gateway Firmware Upgrades on the Quintum Website Save the Response Point Upgrade (RPU) files to the RP administrators PC For Example: C:\UpgradeFiles\ResponsePoint Click to continue

95 Download and save Upgrade File Click to continue

96 Extract Files to folder Click to continue

97 Select Upgrade from RP Administrator Click to continue

98 Browse to RPU files Click to continue

99 Select device for upgrade This example displays one device to upgrade i.e., DX2030 Click to continue

100 Warning and Confirmation Click to continue

101 Upgrade in Progress Click to continue

102 Upgrade Finished Click to continue

103 View Report Message informs you that additional procedures must be followed! Click to continue

104 Additional procedures for Gateway firmware upgrades Remove the Voice Service (Digital or Analog FXO) or Phone (Analog FXS) from system using RP Administrator Use Telnet or Tenor Configuration Manager to restore the Gateway to factory default settings Reboot the Gateway Add the Voice Service or Phone back to Response Point system NOTE: The following example shows removal of Voice Service Click to continue

105 Voice Service Removal Voice Service removed! Click to continue

106 Use Telnet to restore default settings and reboot Gateway Telnet to IP address of Gateway Login as admin and enter correct password Type config to enter Configuration mode Type setfactory and confirm (yes) To Reboot Gateway Type mai to enter Maintenance mode Type mc to enter Master Chassis mode Type reset to reboot Gateway Click to continue

107 Telnet setfactory Click to continue

108 Add back Voice Service or Phone Add the Voice Service or Phone back using the same procedures as outlined earlier in the presentation Click to continue

109 Upgrade Complete! Click to continue

110 Configuring T1 for Non-ISDN PRI NI2 Click to continue

111 T1 Configuration Notes NOTE: By default, the Tenor Digital Gateway is configured for operation with an ISDN PRI NI2 connection over T1. If any other T1 configuration (i.e., non-ISDN PRI NI2) is used, the Gateway must be customized using the Tenor Configuration Wizard. Consult your T1 provider to obtain the required signaling and protocol information. Click to continue

112 Non-ISDN PRI NI2 Download Configuration Manager from website Install Configuration Manager (GUI) Launch Wizard Configure T1 Protocol Parameters Review Configuration Configuration Procedure Click to continue

113 Download Files Click to continue

114 Install Configuration Manager (GUI) After downloading and extracting files, launch Setup Click to continue

115 Configuration Manager Installation Simply follow on screen instructions Click to continue

116 Configuration Manager Installation (cont) Click to continue

117 Configuration Manager Installation (cont) Click to continue

118 Configuration Manager Installation (cont) Click to continue

119 Configuration Manager Installation (cont) C:\Program files\Quintum\Tenor Configuration Manager Click to continue

120 Launch Tenor Configuration Manager Click to continue

121 Discover Tenor Gateways Select Gateway Click to continue

122 Login to Gateway Click to continue

123 Wizard launches to configure T1 Click to continue

124 Configure T1 for ISDN PRI (non NI2) If ISDN, Click Next>… Click to continue

125 Select ISDN PRI Protocol Click to continue

126 T1 configured for ISDN Click to continue

127 Review Summary and Accept Click to continue

128 Configuring CAS over T1 Click to continue

129 Select CAS Signaling Type Click to continue

130 Select Loop Start Detection Options Selections based on Providers information Click to continue

131 T1 configured for CAS Click to continue

132 Review Summary and Accept Click to continue

133 Other CAS options These Signaling Types require no further configuration. Simply select one. Click NEXT> to confirm and accept Click to continue

134 IMPORTANT If the T1 configuration is altered by the provider, the Digital VoIP Gateway configuration must also be changed to match the new T1 parameters. This requires the Configuration Wizard to be started manually Click to continue

135 Manual Wizard Launch Proceed with T1 configuration as previously covered Click to continue

136 Section V Troubleshooting the VoIP Gateway Click to continue

137 T1 Troubleshooting Common Alarms (see LEDs on Front Panel) Red Alarm - Solid Yellow Alarm - Solid Yellow Alarm - Blinking What to check? Troubleshooting procedures Click to continue

138 Red Alarm LED (Loss of Framing) Loss of Framing (Red Alarm) This is a layer 1 alarm meaning that layer 1 or the physical layer of the T1 is not active yet. What to Check- (see T1 status LED) Common causes are no cable connection, broken or damaged cable, incorrect cable pin-out (T1 straight versus T1 cross-over), or incorrect configuration for the T1 in terms of framing, line code, and/or CRC Click to continue

139 Yellow Alarm LED Similar to the Red Alarm, It indicates that the Tenor is receiving framing from the far end connection, but the far end connection is not receiving anything from the Tenor. What to check- See T1 Status LED Common causes are broken or damage cable, incorrect cable pin-out, and incorrect configuration of the T1 Click to continue

140 Yellow Blinking LED This alarm indicates that the T1 port is set off-line. What to check: Check the DS1 settings from the Tenor Configuration Manager Click to continue

141 Section VI Review of the Digital Services from a Provider Click to continue

142 Review of Digital services T1 What is a T1? CAS vs. ISDN Technical questions for T1 providers Click to continue

143 What is a T1? A T1 is a type of high speed connection that provides a great deal of bandwidth. T1 lines use copper wire (or fiber) and span distances within and between major metropolitan areas. A T1 line can carry 24 digitized voice channels at 64Kbps each, or it can carry data at a rate of megabits per second. If the T1 line is being used for phone conversations, it connects into the office's phone system. If it is carrying data it connects into the network's router. A T1 line can carry about 192,000 bytes per second -- roughly 60 times more data than a normal residential modem. It is also extremely reliable -- much more reliable than an analog modem. Click to continue

144 CAS vs. ISDN Telephony Signaling provides functions such as supervising and advertising line status, alerting devices when a call tries to connect, and routing and addressing information. Two different standards of signaling information are used for transmission over the T1, CAS and ISDN. Each standard uses the 24 available channels (64Kbps each) of a T1 in a different way. Each standard also has various protocols or methods for signaling. Click to continue

145 CAS CAS or Channel Associated Signaling is a form of digital communication signaling that uses voice channels to transmit the signaling information. From each of the 24 (64Kbps) channels, CAS uses 56Kbps for voice/data and 8Kbps for signaling. Since Bits of each voice channel are reserved for signaling, CAS is also known as robbed bit signaling. Click to continue

146 CAS Signaling Protocols The most common forms of CAS signaling are: Loopstart - a supervisory signal produced by a telephone or PBX in response to the completion of the loop circuit, i.e., taking the phone off-hook. E&M - a type of supervisory line signaling that uses separate leads, called the "E" lead and "M" lead, traditionally used in the North American Telecommunications Industry. Feature Group D (FGD) - allows pre-selection of the long distance carrier by the end-user. The user either does not dial a carrier code and is connected to their default carrier, or they select a specific carrier by dialing a carrier code. Click to continue

147 ISDN ISDN (Integrated Services Digital Network) is a set of CCITT/ITU standards for digital transmission over ordinary telephone copper wire as well as over other media. There are two levels of service: the Basic Rate Interface (BRI) intended for the home and small enterprise, and the Primary Rate Interface (PRI) for larger users. We shall focus on the PRI. ISDN PRI has 24 channels and uses 23 for voice/data and 1 channel for signaling.(T1 uses channel 24 for signaling) Click to continue

148 ISDN Signaling Protocols In the US there are a number of ISDN protocols in use. It is important to find out the exact configuration of the lines beforehand. The following protocols are supported by the Quintum Digital Gateway. PRI 5ESS - 5ESS is the class 5 ISDN central office circuit switching system developed by AT&T. PRI 4ESS - 4ESS is the class 4 US AT&T proprietary version of ISDN. PRI DMS - DMS is a digital circuit-switching standard developed by Nortel Networks. PRI NI2 - This is the CCITT National ISDN 2 PRI standard. PRI QSIG - The QSIG protocol provides signaling for Private Integrated services Network Exchange (PINX) devices. It is based on the ISDN Q.931 standard. Click to continue

149 Technical Questions for T1 providers Prior to the installation of the Quintum Digital Gateway into the Response Point System, gather the following information from your T1 provider: 1 - The ISDN or CAS switch protocol (connecting to or emulating) e.g., PRI NI2 or Loopstart 2 - The physical configuration of the line -Framing format -Line code 3 - The ISDN orientation, Network or User Click to continue

150 SUMMARY We have covered: - Overview of Response Point and the VoIP Gateways - Basic Installation and Configuration of the Analog and Digital VoIP Gateways - Non ISDN PRI NI2 configuration using T1 Wizard - Upgrading of Gateway Firmware - Basic Troubleshooting - Basics of T1 Digital services Click to continue

151 Please review the Response Point Support page at : Thank you for your time!


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