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1 BBX Technologies Vuesion ® Unleash the potential of your communication system BBX TECHNOLOGIES BBX Technologies NEC Univerge (Fusion) Member.

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Presentation on theme: "1 BBX Technologies Vuesion ® Unleash the potential of your communication system BBX TECHNOLOGIES BBX Technologies NEC Univerge (Fusion) Member."— Presentation transcript:

1 1 BBX Technologies Vuesion ® Unleash the potential of your communication system BBX TECHNOLOGIES BBX Technologies NEC Univerge (Fusion) Member

2 BBX Technologies 2 Vuesion ® Advanced applications,.. One server Messaging Module CT Module Call Center Module Call Recorder Module 1234 Integrated Messaging Auto Attendant IVR PC Super Console PC Super User Call Reports Database screen pop TAPI Interface Mobility Skills based Announcements Callback Queuing Database Routing Database Screen Pop Station side recording Trunk side recording Scheduled Pattern recording On-demand recording Vuesion® Product Information

3 BBX Technologies 3 Vuesion ® Product History Introduced in years of customer implementation Number of systems shipped to date Approximately 1,000+ Vuesion® Product Information

4 BBX Technologies 4 Vuesion ® Typical Setup IP Remote agent Attendant workstation Agent workstation Supervisor workstation Vuesion Media Server Communication Platform Ethernet OAI (PZ-M606A) Voice resources (single line) Vuesion Media Server: solutions & applications in a converged voice/data network LAN / WAN / VPN LAN / WAN Applications, Platforms Vuesion® Product Information

5 BBX Technologies 5 Vuesion ® Messaging Highlights Vuesion® Messaging Module Highly scalable from 4 to 64 ports Windows Point and click Administration OAI connection greatly simplifies integration Deploys easily with reduced complexity Remote access for configuration Default Setup Wizard Full featured auto attendant / IVR Flexible and Menu-Tree telephony user interface ANI/DNIS based IVR routing Minimize time to resolution Menu selection from users greeting 1-digit selection for most functions Q&A interview mailbox Play different greeting when user is busy or out of the office One-Touch record with listen and pickup Cascade notification (pager, mobile phone or ) Highly usable user features Users remotely configure their forwarding phone numbers for the follow-me feature Trusted numbers allow users to automatically login to their mailbox on ANI match

6 BBX Technologies 6 Vuesion ® Unified Messaging Vuesion® Messaging Module

7 BBX Technologies 7 Vuesion ® Vuesion PC Super Console Menu bar View selection Call status call control function keys Icon status & presence management Vuesion® CT Module Vuesion ® Super Console: Intuitive and productivity enhancing

8 BBX Technologies 8 Vuesion ® Extended States Extended states Vuesion® CT Module Presence management and collaboration

9 BBX Technologies 9 Vuesion ® Emergency Number Notification Notification Vuesion® CT Module Security

10 BBX Technologies 10 Vuesion ® Summary Super Console users Up to 200 simultaneous logons Number of views 12 for Super Console – 3 for Super User Icons displayed 2,000+ for Super Console – 25 for Super Users Call History 800 outbound / Inbound with missed call indication PC OS Supported Microsoft Window XP, 2000 or Thin Clients Phones supported TDM, IP or soft client with USB headset Database screen pop* Integration with ODBC compliant databases TAPI interface* Vuesion® TSP Call Reports* Crystal Reports interface Vertical Market Real Estate offices, Automotive, Answering Service Vuesion® CT Module * Option

11 BBX Technologies 11 Vuesion ® Call Centers are everywhere Web Hosting / Internet Utilities Retail / Remote shopping Manufacturing Insurance Healthcare/Dental Government Financial / Banks / Credit Unions Education Distribution Vertical market coverage Sales / OrdersCustomer CareDispatchHelp DeskInformationRegistrationReservation Vuesion® Call Center Module

12 BBX Technologies 12 Vuesion ® Call Center Highlights Vuesion® Messaging Module Simplified deployment with flexible management Maximize First-Contact resolution Management & Supervision Scalable from 5 to 200 agents Call Reports accessed for all enabled Supervisors Skills based routing for maximum coverage Full featured packages come standard Desktop or thin client environment supported Full featured auto attendant / IVR ANI/DNIS based IVR routing Priority routing Supervisor Rescue Queue Delayed announcements with ATA and queue position Visual and audible threshold indication Callers may opt-out of queue and select another destination Presence with visual indication on groups and agents Intuitive call center states with visual indication Call status with CRM integration Built-in software wallboard with PC client software Call coaching/monitoring with record option Real time agent statistics

13 BBX Technologies 13 Vuesion ® Vuesion ® Call Center Agent Call center wallboard Call center states Vuesion® Call Center Module Presence & Collaboration 321 Break, Work, Meeting, Login/Logout keys Phone Agent (No PC required) Break, Work, Meeting, Login/Logout via IVR 12 Agent PC desktop client software

14 BBX Technologies 14 Vuesion ® Vuesion Supervisor Screen Real time statistics Rescue Queue Call Center Reports Vuesion® Call Center Module Management and supervisory software 123

15 BBX Technologies 15 Vuesion ® R.O.I and Productivity Enhancing Options Vuesion® Call Center Module Call Back Number Queuing Callers may leave a call back number, hang up and stay virtually in the call center without loosing their priority and position in queue. Database Smart Router Calls may be automatically routed to a different location, or have a higher/ lower priority based on their ANI, DNIS or customers database record contents. Call Back Number Queuing Callers may leave a call back number, hang up and stay virtually in the call center without loosing their priority and position in queue. Database Smart Router Calls may be automatically routed to a different location, or have a higher/ lower priority based on their ANI, DNIS or customers database record contents. Database Screen Pop A local Vuesion database or the customers database records are automatically shown on the agents screen when ANI, DNIS or IVR collected digits match preconfigured entries. TAPI Dial Out Desktop users select and dial a number or name from their TAPI compliant contact management software. Database Screen Pop A local Vuesion database or the customers database records are automatically shown on the agents screen when ANI, DNIS or IVR collected digits match preconfigured entries. TAPI Dial Out Desktop users select and dial a number or name from their TAPI compliant contact management software. Increasing efficiency, productivity, service level and customer satisfaction while decreasing cost for faster Return on Investment

16 BBX Technologies 16 Vuesion ® Call Reports and Management Vuesion® Call Center Module Call Center Reports Non-Call Center Standard Reports Skill Sets / Groups Answered Calls (Hourly, Daily, Charts) Answered Calls Agent Summary Abandoned calls (Hourly, Daily, Chart, Detail) Talk Duration (Hourly, Daily, Chart) Service Level Profile (Hourly, Daily, Chart) Group Performance, Call Tag Reports, Campaigns, Agents Call Center Status (Hourly, Daily, Charts) Call Center Calls (Hourly, Daily, Chart, Detail) Threshold Excess Agent Performance Agent Productivity Stations, Trunks, ANI, SMDR, A.A. Stations (Detail, Summary, Charts) Trunks (Detail, Summary, Charts) Number Dialed/ANI (Detail, Summary, Charts) Area Code (Detail, Summary, Charts) Trunks (Detail, Summary, Charts) Account Codes (Detail, Summary, Charts) All Calls/Tenant (Detail, Summary, Charts, Costing) 12

17 BBX Technologies 17 Vuesion ® Sample Reports: Skill Set (Group) Performance Summary Profile Daily Vuesion® Call Center Module

18 BBX Technologies 18 Vuesion ® Sample Reports: Agent Productivity Vuesion® Call Center Module

19 BBX Technologies 19 Vuesion ® Typical Setup Supervisor workstation Vuesion Media Server Communication Platform Ethernet OAI (PZ-M606A) Voice resources (single line) Vuesion Media Server: solutions & applications in a converged voice/data network Trunk Side 1 PSTN Station Side 2 Vuesion® Call Recorder Module Storage & Backup

20 BBX Technologies 20 Vuesion ® Call Recorder Highlights Supports PRI span and analog trunks Supports NECs digital Dterm for station-side recording Up to 8-PRI span trunk- side or 96 phones station- side Single and dual span PRI boards. 8,16 and 24-port digital station board interfaces High quality, High performance and high compression recorded files Selective recording based on ANI number pattern Selective inbound / outbound recording per station Record all calls Scheduled recordings per group or agent Random recording for quality assurance On demand Supervisor recording of agents Flexible search criteria OAI IntegratedScalable, flexible A complete package for any budget Vuesion® Call Recorder Module

21 BBX Technologies 21 Vuesion ® Supervisor Management Screen Vuesion® Call Recorder Module Calendar Time/Call Filters Record Filters Groups Management & flags Record Details

22 BBX Technologies 22 Vuesion ® Thank you


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