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1CONFIDENTIAL | Retiree Choices. 2CONFIDENTIAL | What is changing and why? How this affects you Introducing Extend Health Medicare marketplace Going forward.

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Presentation on theme: "1CONFIDENTIAL | Retiree Choices. 2CONFIDENTIAL | What is changing and why? How this affects you Introducing Extend Health Medicare marketplace Going forward."— Presentation transcript:

1 1CONFIDENTIAL | Retiree Choices

2 2CONFIDENTIAL | What is changing and why? How this affects you Introducing Extend Health Medicare marketplace Going forward Questions & answers What well cover today

3 3CONFIDENTIAL | Retiree health care coverage options are changing Retirees & spouses age 65 and older are eligible Whats changing?

4 4CONFIDENTIAL | Allows retirees to have more choice and the ability to customize their health care coverage. More than 75 leading insurance companies in the Medicare supplement market, including national carriers such as UnitedHealthcare ®, AARP ®, Aetna and Humana. Extend Health specializes in helping retirees across the U.S. choose the individual Medicare plan that meets their needs and budget. Why This Approach?

5 5CONFIDENTIAL | How This Affects You May change – depending on what coverage you choose. You will work with Extend Health to enroll in a plan that meets your medical and prescription needs. We will also help you establish your Health Reimbursement Account. Extend Health Advisors will help you understand the costs associated with your coverage – premiums, co-payments, deductibles and all other costs. What you pay How you enroll Your support

6 6CONFIDENTIAL | Introducing Extend Health The Industrys Largest Medicare Exchange

7 7CONFIDENTIAL | Independent company Partner with 75+ health plan carriers Objective and Trusted US based benefit advisors Focused on helping each participant make an informed and confident decision Who is Extend Health? Who is Extend Health?

8 8CONFIDENTIAL | Why Extend Health We are experienced in helping people just like you Our services are at no cost to you


10 10CONFIDENTIAL | Plans & Partners All Medicare Plan Types Medicare Advantage Medigap (supplement) Prescription Drug (Part D) Select Carriers

11 11CONFIDENTIAL | Educate Evaluate/Enroll Manage The Process

12 12CONFIDENTIAL | Gather information –(e.g. prescriptions) –Pre-existing conditions will not limit your plan selection* –Give us a call – Education Getting Started Guide * except end-stage renal disease

13 13CONFIDENTIAL | Prepare you for enrollment discussion Review Medicare basics Appointment confirmation letter Education Enrollment Guide

14 14CONFIDENTIAL | Decision Support Tools Help Me Choose Prescription Profiler

15 15CONFIDENTIAL | Licensed Benefit Advisor 100% domestic workforce Objective advocacy Neutral compensation Extend University Licensed, certified, appointed Average age 43 Hours of Operation Monday – Friday 8 a.m. – 9 p.m. Eastern Time Evaluate and Enroll

16 16CONFIDENTIAL | Enrollment Process Benefit Advisors can discuss coverage options with anyone – need to speak to the participant to complete the enrollment. Once you have made a coverage selection, enrollment is conducted via telephone. 100% of calls are recorded.

17 17CONFIDENTIAL | Medicare and You

18 18CONFIDENTIAL | Your Future Coverage Primary Coverage Medicare A & B Additional Coverage ( Your Choice ) Medicare Advantage with Prescription Drug (MAPD) Medigap + Prescription Drug



21 21CONFIDENTIAL | Initial Coverage You pay Deductible and co-pays for your plan Coverage for the first $2,970 in actual cost of meds Coverage Gap – Donut Hole You pay 47.5% of brand drugs and 79% of generics until out of pocket costs reach $4,750 Catastrophic Coverage You pay $2.65 for generics and $6.60 for brand or 5% whichever is greater Medicare Prescription Drug Coverage

22 22CONFIDENTIAL | – $0 per month – Network: PPO – Deductible: $0 – Doctor co-pay: $15 Specialist co-pay: $25 – Hospital: $850 co-pay per hospital stay – Emergency Room: $65 co-pay if not admitted – Rx: $7/$43/$85/33% – Mail order: (90 day) Plan Example Medicare Advantage Plan

23 23CONFIDENTIAL | – Medical/Rx$215 ($175 - $40) – Network: Any doctor that accepts Medicare – Deductible: $0 – Doctor co-pay: $0 Specialist co-pay: $0 – Hospital: $0 – Emergency Room: $0 co-pay – Rx: $0 deductible $7/$43/$85/33% – Mail order: (90 day ) Plan Example Medigap Plan F and PDP – 75 year old male

24 24CONFIDENTIAL | Benefits Current Medicare Supplement Plan Medigap Plan F plus Prescription Drug Plan Deductible$250$0 Office Visits20% coinsurance$0 co-pay Hospital20% coinsurance$0 co-pay Out of Pocket Maximum$1,250 per personN/A Lifetime Maximum$3,000,000None Prescription (retail) No deductible Tier 1: $10 copay Tier 2: 20% ($30 min/$75 max) Tier 3: 40% ($50 min/$125 max) Coverage gap does not apply No deductible $7/$38/$74/33% No gap coverage Your Medigap Plan F Costs (illustrative) Your Monthly Plan F Premium $183 ($140 medical + $43 Rx)* less any subsidy (if applicable) equals your net monthly Plan F cost *2012 rate (2013 rates not available yet) What are Popular Coverage Options and What Do They Cost (costs assume a male, 75-year-old retiree)

25 25CONFIDENTIAL | HRA Information You may meet the eligibility requirements to qualify for a Company subsidy The following information pertains to those who qualify for the subsidy amount Please call Extend Health at to find out if you quality for a Health Reimbursement Account subsidy

26 26CONFIDENTIAL | Auto-Reimbursement How the Process Works Health Reimbursement Arrangement

27 27CONFIDENTIAL | What Is An HRA? Tax-advantaged account used to reimburse you for eligible health care expenses You must meet the Plans eligibility requirements to qualify for HRA Your HRA funds will be available January 1, 2013

28 28CONFIDENTIAL | Eligible participants receive annual HRA subsidy Participant HRA Account Administered by Extend Health Participant works through Extend Health to enroll in individual coverage Participant is reimbursed for healthcare expenses using HRA benefit dollars Health Reimbursement Arrangement: How It Works

29 29CONFIDENTIAL | How to File a Paper Claim Participant pays plan premium (Medical or Rx) or Medical co- pays Participant fills out claim form, attaches required information Extend Health verifies receipt of payment and eligibility Extend Health reimburses customer

30 30CONFIDENTIAL | Extend Health HRA Claim Form

31 31CONFIDENTIAL | How Auto-Reimbursement Works Participant pays plan premium to insurance company Insurance company forwards receipt of payment to Extend Health Extend Health verifies receipt of payment and eligibility Extend Health reimburses participant

32 32CONFIDENTIAL | Auto-Reimbursement (AR) is a service offered by Extend Health Auto-reimbursement applies only to premiums paid, not expenses Auto-reimbursement is NOT available on all plans Due to the timing of Auto-Reimbursement, it is usually not the fastest way to be reimbursed Forms and instructions provided in the HRA Welcome Kit What is Auto-Reimbursement?

33 33CONFIDENTIAL | Initial AR reimbursement may take up to 3 months All premiums paid prior to activation of AR will be reimbursed at once If you need your reimbursement sooner, simply file a paper claim Forms and instructions provided in your HRA Welcome Kit Once AR is activated, you can expect to receive your reimbursement around the same time each month Auto-Reimbursement…

34 34CONFIDENTIAL | Next Steps

35 35CONFIDENTIAL | Next Steps Review Getting Started Guide Gather Medicare Prescriptions and Doctor information Call Extend Health (855)

36 36CONFIDENTIAL | Post Enrollment Customer Service Advocacy and support services Toll-free number to contact Extend Health representative Direct support for claims issues, appeals and network questions Renewal process – ability to pick new coverage for future years – not locked into this years choice Ongoing enrollment services

37 37CONFIDENTIAL | Questions

38 38CONFIDENTIAL | Web-Based Decision Tools Compare Plans Side by Side Find Plans with Lower Prescription Drug Costs Calculate Out-of-Pocket Costs

39 39CONFIDENTIAL | Q: Do you offer plans that cover me in multiple states-I am a snowbird? A: Medigap plans are accepted by every Medicare-participating provider in the U.S., with some emergency benefits worldwide. If you travel frequently or live part of the year out-of-state, these plans may be right for you. Part D plans provide nationwide coverage from participating pharmacies. Medicare Advantage plans cover urgent and emergency services nationwide, but some may not provide nationwide coverage for non-emergency services. If you live part of the year out-of-state, these plans may not be right for you. Q: How often will I be billed? By whom? Can I pay by check? A: When you enroll in a new plan, you will need to begin making premium payments to the insurance company in order to maintain your coverage. Some insurance companies may require the first months premium payment during the application process. In this case, you should expect to make a payment within a few days of your enrollment. Please have your billing information ready when you make your enrollment call to Extend Health. Most insurance companies give you several billing options for ongoing payments: direct billing, paid by check each month, Electronic Funds Transfer from your checking account, or automatic deduction from your social security check. You can choose to pay monthly, quarterly, or yearly. Frequently Asked Questions 39

40 40CONFIDENTIAL | Q: If I dont like the plan that I enrolled in, when can I change? A: Every year you will have an Annual Medicare Enrollment Period during which you can investigate other medical and drug plans and potentially enroll in a different plan. However, during future Medicare Annual Enrollment Period your current medical conditions may limit the plans available to you. You will receive notification from Extend Health of the Annual Medicare Enrollment Period (October 15-December 7), we encourage you to contact us should you have any questions. Q: Will I be refused coverage due to a pre-existing condition? Will I pay more? Can my policy be cancelled once I am enrolled because of my condition? Can my rate be raised for that reason? A: If you enroll in a Medigap plan when you first transition from group coverage, and you wish to change to another Medigap in the future, you will go through Medical underwriting. You will not necessarily be denied, but your monthly premiums could be higher. Your policy cannot be cancelled once you are enrolled unless you do not pay your premiums and your rate will not be raised for medical reasons. If you wish to enroll in a Medicare Advantage plan, they are always guaranteed issue. 40 Frequently Asked Questions

41 41CONFIDENTIAL | Q: What if I have the option for other coverage (spouse, military) – if I dont enroll with Extend for 2013 can I enroll later? A: No. You must enroll through Extend Health. You will need to enroll into Medical and Prescription coverage to be eligible for the HRA funding if applicable. Q: Will my premium rates increase every year? If so, by how much? A: In general, insurance premiums do increase every year. The increase in plan cost year-to- year can vary widely. We advise our enrollees to contact us and compare other plans if you experience rate increases in the 10-15% range. The national average is 3-4%. Q: Are there plans that will cover me when I travel domestically or internationally? A: Medigap plans are accepted by every Medicare-participating provider in the U.S., with some emergency benefits worldwide. If you travel frequently or live part of the year out-of-state, these plans may be right for you. A few Medicare Advantage plans also have world wide emergency coverage. 41 Frequently Asked Questions

42 42CONFIDENTIAL | Q: How does Extend Health make its money? Will our services be free next year? A: On a high level, Extend Health, Inc. is paid just as any agent would be, by the carrier, not your company. Our services are always free to you. Q: Can I obtain Medical and Rx from one carrier or will I need separate plans for each? A: Some Medicare Advantage plans have limited provisions for all of these needs. If you enroll in a Medigap plan, you will need to enroll in each option separately. Your Benefit Advisor can help you find the best combination for you. Frequently Asked Questions

43 43CONFIDENTIAL | Medicare and Health Care Reform More affordable prescription drug coverage Preventative Care Coverage Improvements to Medicare Advantage plans

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