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Agenda AutoRestore® History & Business Identifying Scope of Work Customer Process Flow Overcoming Objections Customer Satisfaction Retail Campaign Summary.

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Presentation on theme: "Agenda AutoRestore® History & Business Identifying Scope of Work Customer Process Flow Overcoming Objections Customer Satisfaction Retail Campaign Summary."— Presentation transcript:

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2 Agenda AutoRestore® History & Business Identifying Scope of Work Customer Process Flow Overcoming Objections Customer Satisfaction Retail Campaign Summary & Close

3 Family Tree

4 Our Business 3rd largest Bodyshop network in UK 140 Mobile Repair Centres 95% UK coverage Dedicated Customer Contact Centre Innovative technology - Pioneering mobile Bodyshop equipment - Leading handheld technology - Paperless Solution Repair time is guaranteed to be 1 day Delivering World Class Service

5 Guaranteed 1 day Vehicle Off Road Only PAS 125 Kitemarked mobile repairer in the UK Industry leading repair not replace ethic No Quibble Rectification Policy Lifetime ownership warranty Delivering World Class Service Our Business

6 UK Coverage

7 Agenda AutoRestore® History & Business Identifying Scope of Work Customer Process Flow Overcoming Objections Customer Satisfaction Summary & Close

8 Identifying Scope Of Work

9 Identifying Scope of Work

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26 Agenda AutoRestore® History & Business Scope of Work Customer Process Flow Overcoming Objections Customer Satisfaction Summary & Close

27 Customer Process Flow

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32 Agenda AutoRestore® History & Business Scope of Work Customer Process Flow Overcoming Objections Customer Satisfaction Repair Capability Summary & Close

33 Overcoming Objections Fully Mobile Repairer: AutoRestore® are the UKs Leading Mobile Minor Accident Damage Repairer. We will come out to you at your convenience and carry out all of the work when suitable for you. Lifetime Ownership Warranty: for peace of mind, AutoRestore® will provide you with a lifetime ownership warranty on all work undertaken for as long as you own the vehicle. All repairs completed within 1 day: AutoRestore® has a 1 Day Vehicle off Road policy. This means that they will complete all repairs undertaken within 1 day to a bodyshop standard. Same standard repair as a bodyshop: Combining PAS 125 Accreditation, the patented Rigs and our QAA Accredited Technicians, they are able to deliver a showroom standard finish covered by a lifetime ownership warranty.

34 Overcoming Objections We only replace parts using Manufacture Approved: If AutoRestore® need to replace the damaged panel, they will only use manufacture approved parts. This ensures that the part they have replaced, will not compromise the structural integrity of your vehicle. All Technicians are QAA Accredited: All of the Technicians are employed by AutoRestore® and are QAA Accredited. This ensures that they only employ the highest calibre of technicians to deliver a structurally sound repair as well as a World Class Service You can watch the repairs being carried out: As your vehicle is being repaired at your convenience and with the windows that are built into the Rig, you have the option to physically watch the repairs being carried out to your vehicle. Something that you wouldnt be privileged to in a static bodyshop.

35 Agenda AutoRestore® History & Business Scope of Work Customer Process Flow Overcoming Objections Customer Satisfaction Repair Capability Summary & Close

36 Not at all likely Very likely DetractorNeutralPromoter How likely are you to recommend AutoRestore ® to a friend or colleague? % Promoters% Detractors Net Promoter Score Customer Satisfaction - NPS

37 UK Motor Insurer Average Best Body Shops Leading Motor Insurer

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39 Agenda

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49 Accreditations

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61 Summary Full Backing from Belron® & DIeteren Seamless Customer Focused Process Customer Convenience Delivering World Class Service


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