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Headlines and Hot Spots: Work-Life Research for the Non-Researcher Judith Finer Freedman Judi Casey Ellen Galinsky.

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Presentation on theme: "Headlines and Hot Spots: Work-Life Research for the Non-Researcher Judith Finer Freedman Judi Casey Ellen Galinsky."— Presentation transcript:

1 Headlines and Hot Spots: Work-Life Research for the Non-Researcher Judith Finer Freedman Judi Casey Ellen Galinsky

2 Impact of Technology on our Work and Family Lives Judi Casey, WFRN, Director

3 Work-Life Research Tremendous amount of research Multi-disciplinary Global Diverse topics

4 Technology and Work-Life How does the use of technology (computers, , Internet, cell phones, tablets, and MP3 players) enhance or disrupt our work and family lives? Examine: 1. The evolving and future world of work 2. How technology impacts work and blurs boundaries between home and work 3. Addiction to technology and the inability to disconnect 4. Impact of technology on attention, focus and creativity

5 Evolving World of Work 7 key appliances of the information age 85% cell phones (96% of year olds) 76% desktop or laptop computers 47% mp3 players (iPod) 42% game consoles (parents 64% more likely) Tablet computers and e-book readers: (Kindle) and (iPad) were relatively new arrivals when survey done Not only gadgets – Internet and social media Americans and Their Gadgets (2010): survey of 3,001 American adults (18+)

6 Evolving World of Work 55% indicated that the future for the hyperconnected will be positive: …nimble, quick-acting multitaskers who count on the Internet as their external brain and who approach problems in a different way from their elders. 42% noted negative outcomes: …thirst for instant gratification and quick fixes, a loss of patience, and a lack of deep-thinking ability survey of 1,021 technology experts on the Future of the Internet and its impact by 2020

7 Technology Blurs Boundaries 10 different mobiles users, 5 motivated by mobility (39% of mobile users) and 5 stationary media will do (remaining 61%) Mobile Difference, 2009: surveys in 2006 and 2007 on Internet access via mobile phones Tradeoffs to technology use: …benefit of increased connectivity and flexibility, while mobiles have added stress and new demands Networked Workers, 2008: 2,134 adults in the continental US

8 Technology Blurs Boundaries Technology permeates American households… Technology allows families to connect when they are apart Friends and extended family too Technology keeps families apart when they are together Networked Families, 2008: survey 2,252 adults, 18+

9 Technology Blurs Boundaries More frequent use of technology (computer, , cell phones, Internet) results in: More effective at work, greater work load, increased pace of work demands Different devices have different outcomes Chesley, 2010: data from , 2,214 employees WFRN working paper (Johnson & Chesley, 2012) on ICT: 83% report increased productivity, 53% increased stress levels (sample from Networked Workers, 2008)

10 Technology Blurs Boundaries More likely to view the Internet as having a positive impact on their ability to balance their work and home lives (more flexibility) Wajcman et al, 2010: nationally representative sample of Australian employees Use of ICT after hours resulted in more work to family conflict for both employees AND their significant other Boswell & Buchanan (2007): 360 university staff

11 Technology Blurs Boundaries More use of mobile increased feelings of work overload and had a negative effect on their family lives Feelings of work overload had a negative impact on organizational commitment Turel et al., (2011): online survey of 241 mobile users in 3 North American organizations Eroding boundaries=double-edged sword for organizations Available all the Time, 2009 (Nancy Rothbard)

12 Technology Addiction Expected to be responsive and connected 24/7 Addiction is: Linked to our need to feel wanted and important How we show that we are dedicated/available (Carolyn Marvin): Perlow, 2009: time off benefits employees and productivity at BCG Detachment from work during non-work hours is important for employee wellbeing and productivity Flipping the Switch, 2012

13 Technology and Attention Information overload can make people feel anxious and powerless Multi-taskers produce more stress hormones Overload can reduce creativity Overload can lower productivity The Economist, 2011 Switch tasks every 3 seconds Distractions use as much as 28% of the average US worker's day Productivity cost of $650 billion/year Distracted, 2008

14 What Some Organizations Are Doing Volkswagen(Germany):deactivate s during non-work hours. Can only receive ½ hr before and ½ hour after the work day Deutsche TeleKom: pledged to not expect workers to read after business hours at certain points during the week Lloyds Bank (UK) banned employee travel during the 3 rd week of every month Google installed energy pods for short breaks Flipping the Switch, 2012

15 What Can Your Organization Do? Employer Guidelines? Employer Policies? Provide Employee Training?

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