1 SAP Organization Change Management (OCM) Toolkit EXAMPLE OCM SUCCESS PRACTICE (H): Work Impact Analysis
2 Work Impact Analysis PROCESS ROLES IMPACTS CompleteConsistently OrderedRoles consistent across processes (SSC, field, Headquarters)Roles responsibilities clear (single, shared)Understand preparation and workload by roleMajor impacts:Training (Hands on)User work aidsCommunicationsLeader agreement/awarenessExecutive approvalOrganization preparationGOAL: A complete, consistently-ordered process list, an agreed collection of work roles and a clear summary of Project X impacts for each major business organization based on changes to operating practices (what is the impact to staffing, decision making and skill requirements at the business site?)
3 Sample USER ROLE Mapping Steps Define Roles based on Business ProcessMap current positions to RolesMap Training Courses and RolesValidate Courses and Local Training ScheduleIdentify gaps between current positions and RolesCapture questions/discussion points from Gap AnalysisResolve with Project and Execution Teams, orEscalate to Steering Comm't, and if necessary Client Sr Mgt CommitteeUpdate role template and/or document exceptionsCommunicate changes to TrainingAssess/document impacts of activity/role changesCommunicate changes to employees prior to trainingNew activities to be performed post go-liveCurrent activities no longer performed post go-liveCurrent activities that will continue to be performed
4 Sample Role/Training Design Process ActivityRolesActivitiesNational Business RolesProcessSub-ProcessActivitiesTraining CurriculumCourses Designed andAssigned by RoleRegionalBusiness RolesSAP Local Composite RolesOngoing Impl & Process Team InputBusiness Role Descriptions
5 Case Example HCM Analysis – Work Impacts Impact: No decision onwho would provide advice toLocal staffImpact: Manualwork in the FieldImpact: Defineformal communicationprocedures betweenThe business and SSCImpact: SSC needstraining on numerous LMOU’sspecial rules and on how to use the JBM module
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