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Presentation on theme: "Premium Consulting Events Blended By Design Creating and Sustaining Meaningful Blended Learning Programs."— Presentation transcript:

1 Premium Consulting Events Blended By Design Creating and Sustaining Meaningful Blended Learning Programs

2 SkillSoft In today's business environment, finding better ways to learn will propel organizations forward. Strong minds fuel strong organizations. We must capitalize on our natural styles and then build systems to satisfy needs. From: Conner, M. L. "How Adults Learn." Ageless Learner, SkillSoft

3 Workshop Goals To develop an executable blueprint for a blended learning program in which available multi-modal learning assets are assembled to effectively impact an identified performance objective by methodically addressing the needs of adult learners SkillSoft

4 Agenda Blended Learning Concepts Blended by Design 1.Establish the program strategy (DEFINE) 1.Build content components (DESIGN) 1.Launch, deliver and manage the program (IMPLEMENT) SkillSoft Blended Learning Services

5 SkillSoft Blended Learning Concepts

6 SkillSoft Stage 3 Strategic Aligned Learning Stage 1 Supplemental Ad Hoc Learning Stage 4 Systematic Integrated Learning Stage 5 Optimized Performance Learning Stage 2 TargetedManagedLearning The Learning Organization Evolves to Meet Todays Business Needs Performance and Business ImpactUsage and AdoptionInformal Learning AssetsFormal Learning AssetsEffective DevelopmentEfficient Deployment SkillSoft

7 Blended by Design Basic Blended Learning Advanced Blended Learning Strategies Facilitate the Evolution Stage 3 Strategic Aligned Learning Stage 1 Supplemental Ad Hoc Learning Stage 4 Systematic Integrated Learning Stage 5 Optimized Performance Learning Stage 2 TargetedManagedLearning SkillSoft

8 Strengths and Weaknesses Instructor Led E-Learning Strength Networking Peer interaction Instant Q&A Schedule time Flexibility Tutoring Schedule Away from desk Limited audience Travel Instructor leaves Not consistent Weakness Strength Anytime anywhere Where you want it Audience unlimited Dont need to go anywhere Always available for review Consistent message Weakness No Networking Limited interaction No one to Q&A Do it tomorrow Not Flexible Lack of a tutor

9 SkillSoft Definitions 1.Applying different forms of instructional methods (classroom, e-Learning, collaboration, simulations, etc.) 2.Combining delivery technologies (Internet, CD-ROM, books, video, etc.) Technical Blended Learning has been defined as a combination of at least four different elements: Adapted Blended Learning: Let's Get Beyond the Hype By Dr. Margaret Driscoll Non-Technical 3. Mixing teaching approaches (behavioral, cognitive and constructive) 4. Integrating formal learning activities with actual job activities and informal learning

10 SkillSoft New Focus for Blended Solutions Blended learning focuses on optimizing achievement of learning objectives by applying the right learning technologies to match the right personal learning style to transfer the right skills to the right person at the right time SkillSoft

11 Challenges of Designing Blended Learning The Role of Live Interaction Role of Learner Choice and Self-Regulation Models for Support and Training Digital Divide Cultural Adaptation Balance Between Innovation and Production From: The Handbook of Blended Learning

12 SkillSoft DEFINE: The Foundation

13 SkillSoft Blended by Design Program Definition Worksheet Establish the following: –Business Initiative –Program Goal –Desired Performance Outcome –Target Audience and Characteristics –Program Details (Program Name, Timeframe for Delivery, etc.) –Success Criteria –Method of Measurement SkillSoft

14 Workgroup Activity Program Planning Exercise

15 SkillSoft Case Study #1 GoFast Leadership Methodology Your new CEO came from a market-leading consulting firm and brought with him a methodology for improving efficiency, cost management and decision-making called GoFast. Previously, executives have only been included in the Intro to GoFast workshops, where they defined a business problem to be addressed by the teams in training. Now, executives need to learn how to facilitate informal GoFast problem-solving sessions for every aspect of the business as part of standard operating procedure.

16 SkillSoft Case Study #2 InfraStruct Engineering, Inc. InfraStruct Engineering has been awarded a 10 year capital infrastructure improvement contract in a developing Latin American country. The contract requires InfraStruct to employ the indigenous labor force. The companys reputation has been built on the strength of its project management capability, which builds upon the PMBOK with InfraStructs proprietary tools and procedures. InfraStruct will send five veteran project managers to train the workforce of five hundred supervisors and foremen.

17 SkillSoft Case Study #3 eGames, Inc. On November 1st, eGames, Inc. shipped 10,000 units of its long-awaited SuperHero Universe video game to dealers all across the country. After shipment, the game controller was discovered to have a technical flaw that will require a recall. The game, which had been rated the #1 new release for the holiday buying season, will hit retail outlets on December 10th. One hundred Customer Service Reps in four call centers will handle support calls and guide consumers through the recall/replacement process.

18 SkillSoft Workgroup Activity SkillSoft Target Audience Assessment What are the knowledge and skill gaps of your learners? What is the size and distribution of your audience? Are your learners motivated to participate in and complete the program? What are the characteristic learning preferences of your audience type? ReadingSeeingHearingWatchingDoingTeaching

19 SkillSoft Cultural Issues with Blended Learning I dont learn that way I cant learn by computer I want to get away from work I want to get away from my boss Cheaper doesnt mean better You cant fit the same training into less time Not used to pulling information I need someone there to hold my hand Where is the networking? I want more peer to peer interaction I want a live body to answer questions I need to get away from telephones Too many interruptions I know it will not work I need 5 days to absorb 5 days of training No lunches Where are the donuts?

20 SkillSoft Attend Formal Training Consult Reference Material Ask OthersPractice & Use CertificationInternet SearchExpertsOn-the-job CredentialKnowledge BaseMentorsExperience DegreeBooksCoachesSuccesses New skillsManualsManagersMistakes Career growthReportsPeers Formal LearningInformal Learning - 70% of workplace learning* How Business Professionals Learn SkillSoft

21 SkillSoft Course Content SkillBriefs and Job Aids SkillPort learning platform Dialogue virtual classroom KnowledgeCenter portals SkillStudio and Dialogue content authoring tools Books24x7 Referenceware Leadership Development Channel video QuickTalks SkillSoft Workgroup Activity Identify Your Learning Resources

22 SkillSoft DESIGN: Learner-centric Learning

23 SkillSoft How Adults Learn in Todays Workplace SkillSoft Tell Me Show Me Let Me Prepare Me Connect Me Support Me Coach Me Check Me

24 SkillSoft PREPARE ME to learn The entry point to learning ensures learners have essential foundational skills and understand the program goals and requirements. In this phase, learners become familiar with the tools, strategies, and technologies used to deliver learning and are introduced to the learning objectives, anticipated outcomes, and benefits of the program. This readiness step creates an attitude and environment which encourages success throughout the remaining phases. SkillSoft Prepare Me

25 SkillSoft Explain the process Provide job and learning aids Schedule orientation and practice sessions Conduct a team-building session Use a virtual meeting tool Set up a communication protocol Prepare Me PREPARE ME strategies

26 SkillSoft TELL ME what is important This phase presents and explains the facts, concepts, principles, procedures, and processes related to the targeted subject matter. Base- level knowledge is either established or reinforced. Objectives are often restated, and its an ideal place to reinforce motivational information – e.g. the Whats in it for me message. Tell Me Prepare Me

27 SkillSoft Gaining attention (through storytelling, etc.) Inform learners of objectives Stimulate recall of prior learning (associate new information with prior knowledge) Separate content into smaller chunks Use visuals and animations Tell Me Prepare Me TELL ME strategies

28 SkillSoft SHOW ME what is expected The demonstration phase presents examples of the facts, procedures, principles, concepts and/or processes in practice. Placing the knowledge or skills into real-life contexts helps learners understand how they can be used on the job or in their everyday lives. The demonstration phase should utilize several senses so the learner can see, hear and possibly experience the actual event. Tell Me Show Me Prepare Me

29 SkillSoft Basic demonstrations on real- life tasks, problems and scenarios Model behaviors and skills using strategies appropriate for the content Debrief to clarify key teaching points Chunk content into smaller pieces Mix it up for interest and effectiveness Tell Me Show Me Prepare Me SHOW ME strategies

30 SkillSoft LET ME do it myself A natural next step is to allow the learner to practice the new skill. Practice helps learners build confidence and serves as a self-check on learning progress. Applying new learning to real- life situations supports transfer of that learning to non-training environments, and aids in long term retention and retrieval capabilities. Safe practice environments also help reduce anxiety and clear the way for skills retention. Tell Me Show Me Let Me Prepare Me

31 SkillSoft Try out learning frequently and appropriately Choose practice strategies appropriate for the content and level of learning Use simulations when possible Tell Me Show Me Let Me Prepare Me LET ME strategies

32 SkillSoft CHECK ME to validate Tell Me Show Me Let Me Prepare Me Check Me The assessment phase evaluates learners progress against the stated objectives. Give feedback on tests and practice activities as soon as possible. Positive feedback reinforces learning and builds the confidence needed to apply new skills in real situations. Corrective feedback addresses and corrects learning gaps before they become habits.

33 SkillSoft Assess against certification objectives Assess against learning objectives Use pre-tests Use post-tests Consider other forms of assessment Tell Me Show Me Let Me Prepare Me Check Me CHECK ME strategies

34 SkillSoft SUPPORT ME with resources Tell Me Show Me Let Me Prepare Me Support Me Check Me This phase transitions learners from formal to just-in-time, performance support and other more informal methods of learning. Empower learners to continue their own development by recommending resources and materials to extend the learning experience. Organize materials used in this phase so they are easily searchable and retrievable.

35 SkillSoft Re-use assets from formal learning Expect and support correction of mistakes Expect and support expansion of learning Provide access to additional reference or support materials Tell Me Show Me Let Me Prepare Me Support Me Check Me SUPPORT ME strategies

36 SkillSoft Coaching capitalizes on the experience and knowledge of others and supports additional transition from knowledge to application-level learning. Make experts and mentors available to the learner during formal and informal phases of learning. The designated coaches may be supervisors, more experienced peers or, in the case of technical subjects, experts in their field. Tell Me Show Me Let Me Prepare Me Support Me Coach Me Check Me COACH ME as I apply new skills

37 SkillSoft Support the coaches as well as the coachees Meet regularly Tie coaching to development plans Incorporate job aids and other tools Tell Me Show Me Let Me Prepare Me Support Me Coach Me Check Me COACH ME strategies

38 SkillSoft Provide learners with access to a team or community that allows them to work with others who practice the same skills. Together, peer teams share ideas and experiences that build collective confidence. Collaboration on projects, problems, and brainstorming generate new skills, innovation and creativity that benefit all. Tell Me Show Me Let Me Prepare Me Connect Me Support Me Coach Me Check Me CONNECT ME to my peers

39 SkillSoft Optimize the use of technology Encourage ad hoc meetings Stress the value of online communities Dont forget the non- technology based opportunities Tell Me Show Me Let Me Prepare Me Connect Me Support Me Coach Me Check Me CONNECT ME strategies

40 SkillSoft Sample Blended Learning Program Course Content Course Content Job Aids Simulations Recorded Testimonial Online Chat Room Test Prep Virtual Meetings Virtual Meetings Mentors Prepare Me Tell Me Show Me Let Me Connect Me Coach Me Support Me Check Me

41 SkillSoft How does knowledge of the 8 Phases guide you in constructing Blended Learning programs? It helps you choose The right learning assets The right learning modality The right delivery mechanism The appropriate technology

42 SkillSoft The Blended By Design Blueprint

43 SkillSoft The Blended By Design Blueprint

44 SkillSoft Blueprint Elements Learning Objective (Type) Learning Asset Medium Means of Delivery Existing Resources New Content Development Development Responsibility Content Subject Matter Expert SkillSoft

45 Assets and Means of Delivery Learning Phase/Method Face to FaceVirtualSelf-Paced Tell me, Show me Presentations Courses, Online books, Papers and Recordings Let me Labs, Practice, OJT, Experts Practice, OJT, Experts Simulations and Case Studies Check me Observation, Tests, Feedback Assessments and Feedback Study Guides and Assessments Support me, Connect me Meetings with Experts Web sites, Phone, Chat Job aids, Online books, courses Coach meMentoringOnline MentorsJob aids

46 SkillSoft IMPLEMENT: Launch and Sustain

47 SkillSoft Discussion Question 1 Why might learning programs fail? –What could prevent completions? –What could cause drop-outs? –What could prevent positive post-program outcomes and impact? Provide at least one answer for each question

48 SkillSoft Learning Roadblocks Learners get lost in a maze of portals/Web sites/learning paths they have to navigate to find all the parts of their program Learners get exasperated by redundant and/or conflicting instructor-led and self-paced material Learners get overwhelmed, fall behind and drop out when they dont get any help keeping up Support and Guidance are Key!

49 SkillSoft Avoiding Learning Roadblocks Participant and Program Management –Participant Selection –Communication –Motivation and Support –Progress Tracking and Reporting –Program Evaluation and Improvement

50 SkillSoft Discussion Question 2 How can you ensure the right people are selected for the program? –What are some ways to pre-qualify participants? –What are some key attributes program participants should share? –Why is it important? Provide at least one answer for each question

51 SkillSoft Participant Selection Use qualification surveys or questionnaires to assess potential participant –experience –knowledge level –level of commitment –time available to participate –perceived level of manager support Work with Managers to determine –their level of support for the program –their level of commitment for supporting employee participation –their expectations for program outcomes

52 SkillSoft Participant Selection Make sure participants –have the required knowledge and experience – if applicable (eg. certifications like PMP or CBAP) –understand what is expected –have the time to devote to studies –have the commitment to complete the program –have the support of their manager –want to participate

53 SkillSoft Discussion Question 3 What needs to be communicated to participants prior to program launch? –What do participants needs to participate successfully? –What information do managers need to effectively support participants? Provide at least 3 examples

54 SkillSoft Communication Communicate to BOTH participants and their managers –Provide detailed documentation program components technical information support contacts –Provide a detailed Program Schedule clear milestones helps participants manage their time allows participants to work ahead –Provide a single point of contact general program questions technical support escalation

55 SkillSoft Motivation and Support Ongoing communication with participants –phone – –virtual meetings Distribute progress reports among participants to instill good natured competition NOTE: this may not be appropriate in all situations Follow-up with participants who are falling behind –find out why –come up with a plan to catch up Acknowledgement of achieving milestones –program sponsor(s) –managers

56 SkillSoft Progress Tracking and Reporting Distribute progress reports at regular intervals –sponsors –managers –participants – if allowed Take action on delinquent progress –follow-up with participants –follow-up with managers –notify sponsors Hold program status update meetings –address issues proactively –if something isnt working, make adjustments

57 SkillSoft Discussion Question 4 What key aspects of the program should we evaluate? Provide at least 3 examples

58 SkillSoft Evaluation and Improvement For Participants AND Managers Satisfaction –What did they like about the program? –What didnt they like? –What suggestions do they have? Knowledge and Skills Gained –What is their perceived level of knowledge/skills prior to the program? –What is their perceived level of knowledge/skills post-program? Job Impact –assess performance improvement since participation –normally done 60, 90, 120 days after program

59 SkillSoft Evaluation and Improvement Analyze evaluation results Communicate results –participants –sponsor(s) –managers –executives Take action –modify program as needed –communicate program updates

60 SkillSoft Summary To effectively implement your learning program and overcome learning roadblocks; –Manage participant selection –Ensure thorough and frequent communication –Provide ongoing motivation and support –Provide frequent and regular progress tracking and reporting –Evaluation program satisfaction and effectiveness –Take action to improve the program

61 SkillSoft SkillSoft Blended Learning Services Determine Customers Unique Needs Needs assessments Participant selection surveys Define success criteria Select the Right Learning Assets Proprietary SkillSoft Third party ILT Create and Manage a Program Schedule Business needs Management needs Participant needs

62 SkillSoft BLS Program Management Communication/Marketing –Obtain support Executives Management Participants –Set expectations Logistics –Kick-off presentations –Program Guides –First-level support Monitor and Motivate –Progress reports –Personal contact via phone/

63 SkillSoft BLS Programs Industry Certification –Cisco; CCNA, CCNP, CCDP, etc. –Microsoft; MCP, MCSE, MCSA, MCDBA, etc. –PMP, CAPM –Lean Six Sigma –ITIL v2,v3 Proprietary Certifications Business/Professional Skills –Leadership –Management –Sales –Customer Service

64 SkillSoft Thank you!

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