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Innovation at work Deutsche Telekom Anton H. Schaaf CTO Deutsche Telekom AG.

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Presentation on theme: "Innovation at work Deutsche Telekom Anton H. Schaaf CTO Deutsche Telekom AG."— Presentation transcript:

1 Innovation at work Deutsche Telekom Anton H. Schaaf CTO Deutsche Telekom AG

2 Telesoft Final.pps 1 Agenda. Introduction Innovation Strategy of Deutsche Telekom Innovation Project Examples Infrastructure Projects

3 Telesoft Final.pps 2 Deutsche Telekom in figures Annual revenue 57.9 bn Represented in 50 countries 170,000 employees in Germany 74,000 employees abroad 57 m fixed-network lines 77 m mobile subscribers 6 m broadband lines 13.5 m online customers 1.5 m km copper cable 197,000 km fiber-optic cable DT BT FT TI TEF Verizon BellSouth NTT SBC NTT DoCoMo Market capitalization September 2005 Revenue 2004 EUR billion

4 Telesoft Final.pps 3 Technology & Platforms Innovation T-Venture T-LabsT-Gallery Deutsche Telekom Group CTO Group CTO

5 Telesoft Final.pps 4 Agenda. Introduction Innovation Strategy of Deutsche Telekom Innovation Project Examples Infrastructure Projects

6 Telesoft Final.pps 5 Focus fields of innovation. Our five focus fields have proved to be a stable framework. Integrated Communication Network Infrastructure Development Focus fields (5i)ICT spectrum Technology trends User Simplify your life Delivery Always best connected Usage - Identification - Trustworthy regions - Network-based security tools Trusted IP networks High quality at reasonable cost Intuitive Usability Intelligent Access Inherent Security Service Everything talks Innovation guidelines - Automated personalization - Multimodal interface - Sensor technology - Core network - Access network - IT infrastructure - Addressability of items - Home networks - Meta languages & protocols - AAA - Service handover - Device adaptation

7 Telesoft Final.pps 6 Intuitive Usability Inherent Security Infrastructure Development Intelligent Access Integrated Communication T-Labs Collaboration among industry and academia. Universal Access, Applications & Services Security in Telecommunications Usability Service Centric Networking Strategic Research Laboratory (appointments at TU Berlin) 4 professorships 50 researchers Innovation Development Laboratory (Deutsche Telekom employees ) development engineers

8 Telesoft Final.pps 7 Future applications. We are working towards 21 applications in six key areas. MessagingCommunication Messaging/ Unified Messaging Business Support Mobile working environment / portable workplace voice communication Infotainment Entertainment - Music and TV Content/ Information Portal video communication Communication- Assistant Community Services - incl. solutions for families E-Commerce Marketplace ePayment and Digital Identity Personal Communication - Anywhere Assistent Concierge/ Help Service Context-related- Information Home Care & Surveillance On site support Connectivity Business Process Outsourcing Hosting-Solutions Ego publishing (Blogs, Web Sites) Voice Portal Customer Self Care

9 Telesoft Final.pps 8 Agenda. Introduction Innovation Strategy of Deutsche Telekom Innovation Project Examples Infrastructure Projects

10 Telesoft Final.pps billion train rides in Germany p.a. Laptop users in Germany spend more than 12.6 billion hours on trains, but just under two billion hours at airports German market for train-based wireless Internet services six times bigger than that for airport hotspots Challenge. High-speed internet access to (business) travellers in trains. Market Implementation challenges and technological restrictions - Signal disturbance through the contact wire - ICEs max. speed of 173 mph - Up to 600 connected users tunnels km of overall rail track Availability and inter-working of UMTS/ GPRS/WLAN/Flash-OFDM Technology German rail track tunnel

11 Telesoft Final.pps 10 Our Solution. Technological solution achieved and transferred to partners. Intelligent hot-spot environment for choosing the best external connection towards the Internet Onboard gateway as Web-server for local services and data hoarding/ caching server for external data High bandwidth data showers in train stations Our Solution Transferred Results Field trial with SWB (Public Transport Bonn) Rail-net: Cooperation of T-Mobile and DB to bring Internet access to ICEs Internet i Tog: T-Systems in Denmark Technical Illustration WLAN on train Train Agent Internet Home Agent Flash- OFD M WLAN UMTS / GPRS TV & Radio DVB- T/ DAB

12 Telesoft Final.pps 11 Over 450 million Java enabled phones in circulation in 2005 and approximately 8 million portable navigation devices (PND) sold in 2005, 100 million estimated for 2011 But: low market penetration of GPS enabled phones PND software does not include dynamic Point of Interest (POI) content, e.g. buddy locations, train schedules, movie and event programs, etc. M-Marketing and Commerce are not supported Customers avoid LBS because of privacy concerns Challenge. Bringing dynamic POI content to the mobile user. Market Multiple distributed sources of location information (GPS, GSM, other), maps, aerial photos, location and content on POI are available but not interconnected Display of integrated location based content on mobile phones with their limited capabilities Technology

13 Telesoft Final.pps 12 Our Solution Permission and Privacy Gateway integrating multiple sources of location information ( GPS, A-GPS, GSM, WLAN ) and allowing users to manage their visibility to the service for privacy protection Location Based Portal mashing distributed sources of static and dynamic POI content Java-based Local Guide phone client Enabling M-Marketing (e.g. couponing) and M-Commerce (e.g. reservations and WAP-transactions) Open Application Programming Interfaces (API) Our Solution. Open platform with a variety of location sources and strong privacy protection. Technical Illustration Local Guide Server Map Servers POI Servers LBS/3rd Party Servers Permission and Privacy Gateway GPS GSM WLAN

14 Telesoft Final.pps 13 More than 500,000 daily calls to DT call centers strong economic incentive to automate Cost reduction (vs. human operator): 84% Average automation rate today: 30% Challenge. IVR is economical for the operator, but unpleasant for the caller. Market Further automation difficult, because callers find IVR systems unpleasant High unsolved termination rate Key challenge : Understand additional features of non-verbal communication to bridge information gap between human and systems Technology Potential for call handling automation

15 Telesoft Final.pps 14 Our Solution. Integration of advanced voice analysis with operational call centres. Enhance operational dialogue systems with understanding of meta information Emotional-aware voice dialogue adaptation Recognition of gender & age, authentification of identity Semantic analysis of domain-specific inputs (spoken or typed) Provisioning of user feedback via animated agents Our Solution Transferred Results Field trials in operational call centres (work in progress) Automation of additional business processes in progress (e.g. authentification for password reset) Technical Illustration Current State: CCA:

16 Telesoft Final.pps 15 The Internet has the potential to destroy more economic value through security flaws than it has ever created The Internet is perceived as basically insecure due to high fragmentation of its architecture Challenge. Visionary technologies for security right out of the internet. Market Fundamental design flaw of the Internet : the enemy now is within the Internet, not outside as originally assumed Today customers only protect themselves through installation of security software packages on each individual device they use to go online. We have to get rid of this. We have to cope with zero-day-attacks and constantly learn new patterns We have to deal with highly distributed systems and patterns Technology Mi2g: SIPS Report "SIPS Monthly Report, Executive Summary, January 2005 Economic Damages caused through Security weaknesses Economic Damage Estimates in Million Us Dollars YearLowerUpper 2004$ 456,134.5$ 557, $ 215,694.1$ 263, $ 106,837.9$ 130, $ 33,092.8$ 40, $ 23,518.0$ 28, $ 18,766.9$ 22, $ 3,833.8$ 4, $ 1,655.9$ 2, $ 800.4$ $ 0.2$ 0.3 $ 891,832.5$ 1,090,017.5

17 Telesoft Final.pps 16 Our Solution. Combining the best knowledge from network engineering and AI. Ongoing analysis of network flows and intelligent choice of best action points Controlling and cleaning data flows on multiple protocol levels to guarantee security promises to our customers Combining modern techniques from AI and distributed machine learning with network engineering approaches Our Solution Objectives for deployment Configurable level of security available on request (QSec) Offering a secure connection to the Internet independent from the device. Rapid reaction to new eThreats. demo

18 Telesoft Final.pps 17 Agenda. Introduction Innovation Strategy of Deutsche Telekom Innovation Project Examples Infrastructure Projects

19 Telesoft Final.pps 18 New infrastructural developments in DTAG In addition to the area-wide deployment of ADSL/ADSL2+, DTAG starts to roll out VDSL with FTTC in selected German cities. VDSL roll-out in Germany Starting in 2006 with the first cities developing a potential of 2.9 million households By end of 2007 covering the 50 biggest cities in Germany 20 Mbps for the majority of the households allow for mass market triple play offering with parallel usage of TV, Internet and telephony over DSL even with HDTV schematic illustration main distribution frame street cabinet household fiber

20 Telesoft Final.pps 19 New infrastructural developments in DTAG. Mobile broadband technologies will be combined to offer the best quality available for mobile data communication to the customer. Increased 3G coverage by doubling the number of sites until 2008 HSDPA-start at CeBIT 2006 providing up to 1.8 Mbps downlink to the user Beside the speed improvement HSDPA reduces latency by 50% (crucial for browsing and gaming) UMTS/ HSDPA UMTS (TDD) Fasted commercial UMTS network based on Time Division Duplex (TDD) will be deployed in the Czech Republic (a country with currently less than 3% broadband penetration) Roll-out will cover 85 cities by first half of 2006 with up to 4.5 Mbps WLAN/ WiMAX Access to approximately 20,000 WLAN HotSpots worldwide by end of 2005 Wireless-DSL-Pilot based on the WiMAX standard to provide fixed/nomadic internet access FLASH-OFDM First commercial mobile broadband service using FLASH-OFDM network technology with one 1 Mbps average in the downlink launched in Slovakia As of today, the service is available in selected areas of Bratislava, and in 19 other cities around Slovakia

21 Telesoft Final.pps 20 New infrastructural developments in DTAG DTs integrated NGN architecture consists of interoperable NGN control domains and partly shared infrastructure. NGN deployment Launch of fixed NGN overlay network in Germany has already been started Pilot installation of integrated NGN architecture planned for first half of 2006 Integrated NGN architecture supports market specific requirements of each business unit in its traditional market supports the uptake of fixed-mobile- convergent services in business and consumer market optimizes overall efficiency by common use of infrastructure like Transport and Aggregation NGN architecture common IP Transport SDHDSLAM PSTN Radio PLMN Other common Aggregation (ATM, SDH, Ethernet) … SDP … … … IMS Application Plane Control Plane Management Plane

22 Telesoft Final.pps 21 New infrastructural developments in DTAG. With NGN a new Service and System Management will be deployed to ensure a customer centric, quality controlled, seamless production. Management Plane (NGSSM) FulfilmentAssuranceMediation Common Data Management Common Integration & Process Automation Management Plane (classical OSS) FulfilmentAssuranceMediation Evolution towards a Next Generation Service and System Management (NGSSM) High complexity with multiple systems and a low level of automation and flexibility Sophisticated level of functionality and process automation High level of integration and common shared data Extended reach to manage Customer Equipment and SDP

23 Telesoft Final.pps 22 Summary Innovation in many ways Innovation in Preparation Innovation at Work Basic Research for clearly defined subjects Security Usability Service centric networking Universal Access, Apps & Services Product & Service Oriented Communication & Messaging Assistant & Infotainment E-Commerce & Business support Pilots WiMAX Broadband everywhere FTTC with VDSL UMTS with HSDPA UMTS TDD Flash OFDM WLAN NGN Common Aggregation Common IP Overlay

24 Telesoft Final.pps 23 Open Innovation. Join the Ecosystem. We believe in open innovation We are assembling a cluster of R&D partners in Berlin Besides Deutsche Telekom, DaimlerChrysler, Siemens and others are already here We work with them within the framework of EICT (European Center for Information and Communication Technologies) You are invited to visit us. Maybe we can innovate together?

25 Thank you!

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