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Company presentation JET GmbH Version 2.8/150911 JET GmbH.

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Presentation on theme: "Company presentation JET GmbH Version 2.8/150911 JET GmbH."— Presentation transcript:

1 Company presentation JET GmbH Version 2.8/150911 JET GmbH

2 Service portfolio in Europe JET GmbH

3 Table of contents 1. Table of Contents 2. Overview – Basic information 3. Forwarding 4. Logistics 5. Fulfillment 6. Pre Sales Service 7. Customer Service Survey 8. After Sales Service / Reverse logistics 9. Products 10. European structure 11. Strengths 12. Internet Services 13. Contact person JET GmbH Page 1

4 Overview – Basic information More than 10 years experience 10.000 m 2 in the service- and logistics center Certified in DIN ISO 9001:2008 Until 5.000 calls per month Until 6.000 service cases (devices and accessories) per month Distribution of until 30.000 devices per month in the area logistics More than 26.000 treated pieces by the Service Department (After Sales / Reverse logistics) per month International service in 21 countries in and around Europe JET GmbH Page 2

5 Service portfolio (Forwarding) Sea freight, containerized groupage (LCL) and full containers (FCL) Customs Clearance (Fiscal Representation) Pre-carriage domestic and all over Europe; groupage till full loads Distribution domestic and all over Europe; groupage till full loads Further services, as per customers request (e.g. airfreight) JET GmbH Page 3

6 Service portfolio (Logistics) Warehousing Import / Export Distribution of mass volumes of products, samples etc. Repacking, relabeling and so on... Further services, as per customers request JET GmbH Page 4

7 Service portfolio (Fulfillment) Goods entry / Check / Inbound Storage Stock keeping Order processing Order hotline Hot- and helpdesk for product information Payment processing Pick & pack Deliveries Reverse logistics Distribution of mass volumes of products, samples etc. Organization of pre-carriage of goods to JET including Customs Clearance (Fiscal Representation) and Bounded Warehouse facilities Creation & support of your Online shop(s) (products, content, pictures etc.) Internet based track & trace connected to the online tracking of UPS ( JET GmbH Page 5

8 Service portfolio (Pre Sales Service) Address verification and – generation via internet or other sources Invitations: F.e. we invite customers in your name to events Fixation of appointments: We fix appointments dates with your customers and interested parties Acquisition of new customers: We offer existing or potential customers your products and services, with the aim to create new business for you Notice prevention: We call customers which have given notice, to research to main reason behind the notice Analysis of customers satisfaction with your products and services Distribution of marketing articles (flyers, brochures, product samples, products, etc.) JET GmbH Page 6

9 Service portfolio (Customer Service Survey) Examine the level of satisfaction of your customers with your Services Products Quality Etc. Advantages: Your company- and or brand name is brought repeatedly into your customers mind Your customer feels that you care for him You get information's about customers needs, satisfaction, and optimization potential Adapted individual questionnaires on your behalf Vouchers for the customers which were involved in the requests The vouchers can be used for shopping in your online shop or store This creates a new inducement to buy -> more turnover for you JET GmbH Page 7

10 Service portfolio (After- Sales Service / Reverse logistics) Handling of returned products Pick up service for products at the customer or dealer Swap Credit notes treatment Return payment processing Technical & optical check of devices Repair (e.g. for electronic products) Sales (products, spare parts etc.) Refurbishment Spare parts deliveries Call center/ hotline activities Internet based order tracking connected to the online tracking of UPS ( JET GmbH Page 8

11 Products (within our service range) All kind of commodities (packed goods) Phones, Cell phones, Walkie Talkies Car- Hifi (Navigation systems, Car radios) Cameras, binoculars Entertainment products Household appliances Wellness & Beauty & Health Do it Yourself & Tools (Electronic) toys Textiles Merchandising articles CDs / DVDs etc.... and much more... JET GmbH Page 9

12 European structure Germany Headquarter Apolda (Thüringen) Denmark Netherlands Belgium Ireland United Kingdom France Portugal Spain SwitzerlandItaly Austria Czechia Poland Greece Finland Sweden Norway Croatia Slowenia Hungary Page 10 Callcenter & Service processing centralized over JET in Apolda, Germany

13 Our strengths High competence & extended knowledge of our employees Individual solutions – different processes adapted individually to our customers needs Top quality Guaranteed neutrality Transparency – e.g. we provide our customers daily up-to-date service, fulfillment and logistics data in our internet system Active optimization of processes & reduction of costs JET GmbH Page 11

14 Internet services ( Order tracking system for service- und logistic orders for business customers Business customers can see online their total service cases of the past half year and can create individual analysis (updated daily) Order tracking for dealers and private customers Connection to the UPS- Tracking at delivered service cases so all private customers and dealers can track their service cases until final delivery Online stock overview (updated daily) Instruction manuals of our customers for download for the end consumers Product-, accessory- and spare part sales of the JET Web shop: JET GmbH Page 12

15 Your contact person Thomas Janetzki (MBA) Managing Director JET GmbH Am Weimarer Berg 6 99510 Apolda Germany Phone: 0049 3644 517150 Fax.: 0049 3644517100 Mobil: 0049 16090773187 Email.: Website: JET GmbH Page 13

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