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Lesson 1 Lesson 2 Extended Exercises Checkpoint Agenda UNIT GOALS 1. Leave and take a message 2. Check in and check out 3. Request housekeeping services.

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Presentation on theme: "Lesson 1 Lesson 2 Extended Exercises Checkpoint Agenda UNIT GOALS 1. Leave and take a message 2. Check in and check out 3. Request housekeeping services."— Presentation transcript:


2 Lesson 1 Lesson 2 Extended Exercises Checkpoint Agenda UNIT GOALS 1. Leave and take a message 2. Check in and check out 3. Request housekeeping services 4. Comment on a hotel and its related services 5. Write about a hotel or a trip

3 3 3 3 Lead-in Listening Speaking Reading Writing Lesson 1

4 Sitcom: Can I Take a Message? Scene 1 Exercise C 3 Exercise A Exercise B Lead-in 3

5 Exercise A A. Check whether each statement is true (T) or false (F). True False 1. Cheryl is in the office when the phone rings. 2. Mr. Rashid answers the phone and takes messages. 3. All three callers are clients of Top Notch Travel. 4. Mrs. Beatty is calling from her hotel room. 5. Mrs. Beatty is happy about her hotel. 6. Mr. Rashid is traveling to Rio. 7. Mr. Rashid would like to have breakfast in his hotel. 8. Cheryl will call each person back.

6 Exercise B B. Write the reason why each person calls Top Notch Travel. 1. Mrs. Beatty ________________________________________________________ 2. Mr. Rashid ________________________________________________________ ______________ 3. Ms. Nobak ________________________________________________________ ______________________________________. Mrs. Beatty is not happy about her hotel. There is no bellman. Mr. Rashid wants a cheaper hotel in Budapest. A hotel without breakfast is OK. Ms. Novak wants to bring her cat with her to the hotel in Rio. She also wants a king-size bed in her hotel room.

7 Exercise C C. Complete the incorrect message Mr. Evans gives Cheryl. Lets see. Mrs. Beatty wants a cheaper ________( 1 ). Mr. Rashid isnt satisfied with his ________( 2 ). And Ms. Novak thinks the _________( 3 ) needs a king-sized ________( 4 ). cat breakfast bellmanbed

8 Part 1 Could You Take a Message? Part 2 Phone Messages Part 3 Check In and Check Out New Words Part 5 Hotel Arrangements 333 Listening Part 4 I Want to Reserve a Room.

9 Part 1 Could You Take a Message? Listen to the conversation and answer the questions. 1. What is the name of the caller? a. Nick b. Nate c. Neil 2. According to the girl, her father:_______. a. is not home b. is on another line c. cant come to the telephone 3. What is the mans telephone number? a b c The man tells the girl _______. a. that he will call again sometime after 7:00 PM b. to ask her father to call him later c. that he will drop by around 8:30 PM 5. What does the girl refuse to tell the caller? a. her age b. her name c. her address a c c b b

10 Part 2 Phone Messages Listen to the phone messages. Complete each message slip, according to the information you hear. IMPORTANT MESSAGE FOR: Judy Diller Mr./ Ms./ Mrs./ Miss Marc Pearl Phone number:__________ Telephoned Please call Came to see you Will call again Wants to see you Returned your call Message:____________________________ PHONE MESSAGE FOR: Hank Pitt Mr./ Ms./ Mrs./ Miss ______ Phone :__________ Please call Will call again Wants to see you Returned your call Message:____________________________ A Message For You FOR: Collin Mack Mr./ Ms./ Mrs./ Miss __________ Phone :__________ Called Please call back Came to see you Will call again Wants to meet Returned your call Message:____________________________ WHILE YOU WERE OUT… FOR: Patricia Carlton Mr./ Ms./ Mrs./ Miss_______ called. Phone :__________ Please call back Will call again Message:____________________________ Hell be at the Savoy Hotel for two days. Vicky Denkus Will be at this number till six oclock. Carol Braun Will call again next week. Sam Hill He will be at the meeting at 3:00.

11 Part 3 Check In and Check Out Conversation 1 Conversation 2 3

12 Conversation 1 Listen to the conversation and answer the questions. 1.For which day does the man make a reservation finally? ___________________________________________ 2. For what day did Mr. Nelson make a hotel reservation? ___________________________________________ 3. What is taking place in the city that makes getting another room almost impossible? ___________________________________________ 4. How much is the initial discount on the honeymoon suite after Mr. Nelson complains about the hotel service? ___________________________________________ 5. How does Mr. Nelson respond when the hotel clerk offers to provide him with a free room on his next visit? ___________________________________________ 19th There is a conversation going on in town. 10% He said that itll be a long time. / He implies that he might not visit again because of the problems he has had. 18th

13 Conversation 2 Check whether each statements is true (T) or false (F). True False 1. The guest is leaving the hotel. 2. The guest asks for spring water. 3. The guest pays cash. 4. The guest is going to the airport.

14 Part 4 I Want to Reserve a Room. Listen to the conversation and answer the questions. 1. For which day does the man finally make a reservation? a. March 20th b. March 21st c. March 22nd 2. What kind of room does the man prefer? a. a non-smoking room b. a smoking room c. either one is okay 3. Why doesnt he want to reserve the suite? a. It doesnt have a nice view. b. It doesnt come with a sauna bath. c. Its too expensive. 4. How much is the mans room Including tax? a. 80 dollars b. 88 dollars c. 96 dollars 5. How do you spell the mans name? a. Maxner b. Maexner c. Mexner

15 Part 5 Hotel Arrangements Listen to a passage and fill in the blanks. 1. Whats the purpose of letter? ___________________________ 2. Between 22nd July and 30th August, guests will need ______ bed(s) in the hotel. 3. When will the guests need the packed lunch? ___________________ 4. Who wrote the letter? ________________ to confirm the hotel arrangements 66 on the day of departure hotel manager

16 New Words accommodation n. additional adj. alright adv. =all right arrangement n. book v. cancellation n. confirm v. contract n. convention n.

17 New Words discount n. grateful adj. honeymoon n. inconvenience n. inn n. packed lunch plus prep. renovation n. sauna n. schedule n. suite n. throw in

18 Speaking Check In 3 Conversation Model Conversation Pair Work

19 Conversation Model Read and Listen A: Hi. Im checking in. The names Baker. B: Lets see. Thats one double for two nights. Non- smoking? A: Thats right. B: How do you want to pay? A: Heres my card. By the way, is the restaurant still open? B: Actually, youd better hurry. It closes at 9:00. Rhythm and intonation practice Now listen again and try to imitate. Pay attention to the stress pattern.

20 Conversation Pair Work Role-play checking in. Discuss the room features you want. Ask about the hotel facilities in the pictures. A: Hi. Im checking in. The names _________. B: ___________... Continue the conversation in your own way. Fitness center sauna pool gift shop business center HOURS p.m. HOURS 8:00 to 21:00 HOURS HOURS p.m. HOURS p.m.

21 Reading Topic Preview Text A Text B Vocabulary Exercises Vocabulary Activity

22 Topic Preview What do you know about different currencies? Look at the pictures and tell the name and country of each currencies. 1.___________ 3.___________ 2._____________ 4.______________5._____________6._________________ dollar; U.S. A. won; DPRK ruble; Russia dollar (CAD); Canadawon; ROKEuro; the European Union

23 Topic Preview 8._______________7._______________ rupee; Indiapound; British

24 Text A 3 Text Comprehension Check

25 Text A Look at the hotel bill. How many nights did the guest stay at the hotel?

26 Ms. Soo-Jin Hong ROOM 1102 ParadiseParadise Apt. # ARRIVAL 19/01/06 Myungil-dong, Gangdong-gu DEPARTURE 25/01/06DEPARTURE SeoulSeoul, Korea TIME 15:52 DATEREFERENCEDESCRIPTIONAMOUNTREFERENCE 19/ Limousine 19.00Limousine 19/0100:06:22Overseas Call # /01Room # /0100:00:10Local Call # /01Coffee Shop / Internet access 15 mins / Internet access 15 mins /01Room # / Photocopies47.63Photocopies 21/01Minibar # Minibar 21/01Coffee Shop /0100:00:08Local Call # /01Room # /0100:00:04Local Call # /0100:31:10Overseas Call # /01Room # /01Minibar # /01Coffee Shop /0100:30:40Overseas Call # /01Room # /01Minibar # /01Room # /01Coffee Shop / Limousine19.00 BALANCEBALANCE (Euro) TOTAL INCLUDING VAT* (Euro) VATVAT 7.00% (Euro) GUEST SIGNATURESoo-Jin Hong *VAT=Value Added Tax

27 paradise n. a place that has everything you need for doing a particular activity The market is a shoppers paradise. Hawaii is a paradise for surfers.

28 departure n. an act of leaving a place, especially at the start of a journey If we had known of your departure, we would have seen you off at the airport. If the roads are icy, youd be better advised to delay your departure.

29 reference n. a number that tells you where can you find the information you want in a book, on a map, etc There is no further reference to him in her diary. You should make a reference to a dictionary.

30 limousine n. a big expensive comfortable car A limousine carried us to the museum. The hotel has a fleet of limousines to take guests to the airport.

31 photocopy n. a photographic copy, especially of something printed, written, or drawn It is a very poor photocopy but you should be able to make something of it.

32 minibar n. a refrigerator in a hotel room containing a selection of drinks The room is provided with a color TV and a minibar. The Hotel includes 44 bedrooms with private bathrooms, air conditioned, satellite TV, minibar, trouser pressing machine, safety deposit box and hairdryer.

33 balance n. the amount of money that you have in your bank account Could you tell me what my balance is please? All the parts of the building are in perfect balance.

34 Seoul Proper names

35 VAT =Value-Added Tax, Proper names

36 Comprehension Check Now please answer the following questions. 1.How much did the guest pay in Euros for the total bill including tax? _____________________________________________________ 2. How many phone calls did the guest make? How many times did the guest use the Internet? _____________________________________________________ 3. What was the cost of the room per day? _____________________________________________________ 4. How much did she spend on local calls? _____________________________________________________ 5. What other services did the guest use? _____________________________________________________ The guest made six phone calls. She used the Internet twice Euros. 75 Euros. 75 cents. Limousine, coffee shop, photocopy, and minibar.

37 Text B 33 Warm-up Text Comprehension Check Critical Thinking

38 Warm-up 1. What is the most important factor for you in choosing a hotelprice, location, etc.? Give your reasons. 2. Have you ever stayed in hotels? For What reason? What kind of experience have you got?

39 Warm-up Reading Strategy: critical thinking Use critical thinking to answer questions that ask for your opinion. Discuss with a partner the questions that follow each of these statements. 1. Stella Meyer is 70 years old. She likes to travel, but she has some difficulty with stairs. If Stella Meyer has difficulty with stairs, what does she need? What else might be important to an older person? 2. Carl Ryan loves to see plays and musicals. What kind of location would be important to him in a hotel? 3. Mark and Nancy Birdsall are traveling with their kids. What might be important hotel qualities for children? What might be important for parents? 4. Lucy Lee loves a hotel that is very comfortable. What makes a hotel comfortable? 5. Burt and Susan Rey are very active. They run and exercise every day. What would be important for them in a hotel? Why might location be important

40 Text B Read the hotel guide for New York City. Which hotel sounds attractive to you? New York City has some of the best hotels in the worldand, believe it or not, some are not too expensive. But here are our picks for the best of the best. $$$$ Very expensive $$$ Expensive $$ Moderately pricedModerately $ BudgetBudget Most famous hotel The Plaza Hotel $$$ 768 Fifth Ave. (at 59th St.)Fifth Ave rooms Located at the southeast corner of New Yorks fabulous Central Park, The Plaza is as near as it gets to the best shopping along New Yorks famous Fifth Avenue. This 1907 hotel, with its beautiful fountain, is a famous location in many popular movies and books. Movie stars and the rich love to get married there.fabulous 4 restaurants, excellent full-service spa and health club, concierge and ticket desk, car-rental desk, business center, 24-hour room service, babysitting, laundry.babysitting

41 Text B Best service at a low price The Broadway Inn $$Broadway 264 W. 46th St. (at Eighth Ave.) rooms ImpeccablyImpeccably clean and very comfortable, this hotel is a real winner. Suites can be a great deal with sofa, microwave, mini-fridge and lots of closet space. Located right in the noisy Theater District, the hotel is peaceful and quiet inside. Best of all are the attentive staff who work hard to make their guests happy. There is a special phone number in case guests have questions while theyre out sightseeing. Note: This four-story hotel has no elevators.winner Suitesclosetattentivein case elevators 2 restaurants next door, concierge, fax and copy service

42 Text B Most interesting hotel Hotel Chelsea $$ 222 W. 23rd St. (between Seventh and Eighth Aves.) rooms, 100 available to travelers If youre looking for the usual hotel comforts, go elsewhere. But if youre looking for atmosphere the New York of artists, actors, and writers this is the only place to stay. Well-known novels and plays were written here. And artists and writers live here even today. This 1884 Victorian hotel has beautiful cast-iron balconies and a busy lobby filled with artwork. Rooms are simple, but generally large. Everything is clean, but dont expect new. Not all rooms have air-conditioning. Theres no room service, but the staff will be happy to help you order from local restaurants or take your clothes to the cleaners.atmosphereair-conditioning Restaurant, bell service, loungebell servicelounge

43 Text B Best health club The Peninsula-New York $$$$ 700 Fifth Ave. (at 55th St.) rooms The Peninsula Hotel is a place to see. Every room is high-tech with remote controls for lighting, music, TV, and air-conditioning even in the bathroom! As a matter of fact, the huge marble bathrooms may be the most beautiful in New York City. Wonderful food service and a very helpful concierge desk (Well do anything guests ask, as long as its legal.), and one of the biggest and best spa and health clubs on the roof, make this quite a hotel.high-techAs a matter of factmarble legal ValetValet parking, 2 restaurants, lounge, tri-level rooftop health club and spa with heated pool, exercise classes, whirlpool, sauna, and sundeck, 24-hour concierge, business center, 24-hour room service, in-room massage, babysitting, laundry service.sauna massage

44 Text B For the budget-minded The Habitat Hotel $ 130 E. 57th St. (at Lexington Ave.) Built in 1999, offers inexpensive but small rooms with style. Near shopping. The Hotel Newton $ 2528 Broadway (between 94th and 95th Sts.) A nice inexpensive hotel. Large rooms, firm beds, and very clean. The Lucerne $$ 201 W. 79th St. (at Amsterdam Ave.) Want comfort and service without paying high prices? Large rooms. Great for kids. Casablanca Hotel $$ 147 W. 43rd St. Free breakfast, coffee, tea, and cookies all day.cookies Free passes Free passes to a nearby health club. Small rooms. Unusual Moroccan theme.Moroccantheme

45 moderately adv. fairly but not very Just because Joe is moderately good-looking, he thinks he is the Gods gift to women! Crouching Tiger, Hidden Dragon can only be counted as a moderately successful film.

46 budget adj. (only before noun ) very low in price; cheap n. a plan of how a person or organization will spend the money that is available in a particular period of time, or the money itself From that discount store I bought a budget dress. Congress has approved the new educational budget.

47 fabulous adj. extremely good or impressive You look fabulous! He is a fabulous hero in that book.

48 babysitting n. taking care of children while their parents are away for a short time She earns extra cash from babysitting. Babysitting wore me out.

49 impeccable adj. completely perfect and without any mistakes Your English is impeccable! He was proud of his impeccable pedigree.

50 winner n. someone or something that is likely to be very successful The winner was presented with a trophy. Their latest model is certain to be a winner.

51 suite n. a set of rooms, especially expensive ones in a hotel The suite is for the honeymoon couple. The suite have a bedroom, a bathroom and a private sitting room.

52 closet n. a cupboard built into the wall of a room from the floor to the ceiling Jean had a closet full of clothes that most teenagers would be crazy for. Please put the coats back into the closet.

53 attentive adj. making sure someone has everything they need The crew were attentive to the passengers needs. My husband is very attentive when hes at home, but when hes away on business he never even thinks to call me.

54 elevator n. a machine that takes people and goods from one level to another in a building I took the elevator to the eighteenth floor. You may push this button to call the elevator.

55 n. the feeling that an event or place gives you The atmosphere at homes been depressing since they had that fight. There is an atmosphere of peace in the country, quite different from the atmosphere of a big city. atmosphere

56 air-conditioning n. a system that makes the air in buildings, rooms, etc colder, or the machine that does this On the second day of the flight, the space shuttles main air-conditioning system broke down. Sorry, I will turn on the air-conditioning for you at once.

57 lounge n. a small and comfortable public room in a hotel or other building used by many people She is waiting for me in the departure lounge.

58 high-tech adj. (usually before noun) using high technology High-tech companies have been turning in very impressive sales reports in recent years. High-tech industry has boomed in this small town.

59 marble n. a type of hard white rock that becomes smooth when polished, and is used for making buildings There are many perpendicular marble columns in Greek temples. The sculptor chiselled the lump of marble into a fine statue.

60 legal adj. allowed, ordered, or approved by law He had twice the legal limit of alcohol in his bloodstream. He is the only legal heir of the rich man.

61 valet n. someone who parks your car for you at a hotel or restaurant The difference between a man and his valet, they both smoke the same cigar, but only one pay for them. No man is a hero to his valet.

62 sauna n. a room that is heated to a very high temperature by hot air, where people sit because it is considered healthy I have a sauna and massage every week. A sauna in the hotel would be a useful amenity.

63 massage n. the action of pressing and rubbing someones body with your hands, to help them relax or to reduce pain in their muscles She gave me a relaxing massage. A month or so in plaster and then a little massage and therapy, and well have your ankle as right as a trivet.

64 cookie n. a flat, dry, sweet cake usually sold in packets Karen had a glass of milk and a cookie. The cookie is made with sugar, egg whites, and almond paste or coconut.

65 theme n. the main subject or idea in a piece of writing, speech, film, etc The books theme is the conflict between love and duty. The theme of our discussion was Europe in the 1980s.

66 in case Take an umbrella, in case it rains. In case Im late, start without me.

67 bell service The bellservice in this is painfully slowwe waited over an hour! One of the reasons that I recommend this hotel is that its bellservice is prompt and friendly even on a Friday evening.

68 as a matter of fact I knew him when we were in collegeas a matter of fact we were on the same course. No, I wasnt annoyed. As a matter of fact I was very glad to see them.

69 free pass Annie is the film critic for the local radio station, so shes got a free pass for all the cinemas in the area. She managed to obtain a free pass which even allowed her to visit sensitive military areas.

70 Fifth Avenue ( ) Broadway Moroccan n. adj. Proper names

71 Comprehension Check Complete the sentences. Circle the letter of the correct answer. 1. What does the word pick (Para. 1) mean? a. suggestion b. choice c. favorite 2. Which is not the convenience provided by the Broadway Inn? a. mini-fridge b. a special phone number c. sightseeing 3. Which one is not the reason that people who are looking for atmosphere should come to Hotel Chelsea. a. it is frequented by artists, actors, and writers. b. it has beautiful cast-iron balconies and a busy lobby filled with artwork. c. its staff will be always happy to help. 4. The Hotel Newton is ________. a. expensive b. moderately expensive c. cheap 5. Which hotel can provide service of looking after children? a. the Lucerne b. the Peninsula-New York c. the Broadway Inn b c c c b

72 Critical Thinking Use the hotel listings in the reading to complete each statement. Think and explain your answers. FeaturesThe LucerneCasablanca HotelThe Habitat Hotel Near Shopping Small rooms with style Free breakfast Large rooms, great for kids Moroccan theme Free passes to health club Comfort, service, moderate price

73 Vocabulary Exercises Complete the sentence with a word or phrase in the box. Each one can only be used once. 1. Although her own children are always left alone at home, she wants to earn the extra cash from __________. 2. I am looking for my blue shirt, has the __________ come back yet? 3. He played the __________ suitor, complete with roses and bonbons. 4. All the spectators were amazed by the __________ endurance of this marathon runner. lobbying attentive fabulous babysitting budget laundry fountain massage babysitting laundry attentive fabulous

74 Vocabulary Exercises 5. You shall frequent that library, because its the __________ of information. 6. The traditional Chinese medical science Gua Sha as well as ________ both have the function of stimulating the blood circulation. 7. We even fail to make ends meet, so a new car will not be part of our ________ this year. 8. The respectable old man spares no efforts in _________ for stronger environmental safeguards. lobbying attentive fabulous babysitting budget laundry fountain massage fountain massage budget lobbying

75 Vocabulary Activity Choose from the hotel services and facility, and fill in the blank with what the person might use. 1. Frank is an athlete, and he needs to exercise to maintain his state. __________ 2. Tom, a sales manager, has to finish a project for work since its deadline is tomorrows evening. __________________________ 3. Having gone through a tough examination, Jamie would like to relax thoroughly. ____________ 4. In order to give a pleasant surprise to her little daughter at home, Jennifer needs to buy a present. ______________ room services laundry wake-up service minibar shoe shine babysitting Internet connection airport shuttle bell service photocopying fitness center sauna gift shop pool business center fitness center business center, internet connection sauna gift shop

76 Vocabulary Activity 5. Amanda loves swimming so much, and it is no exaggeration to say that she cannot live without water. ____________ 6. After three hours sightseeing, John has a dry mouth. ____________ 7. Mary has completed her tour, and her flight leaves at 3:00 in the afternoon. ____________ 8. Careless Tim spilled coffee all over his shirt and Nikes. _______________ 9. David has to hold an emergent meeting in the early morning. _____________________________ 10. Joe needs twenty copies of this memo to distribute to his clients. ______________ room services laundry wake-up service minibar shoe shine babysitting Internet connection airport shuttle bell service photocopying fitness center sauna gift shop pool business center pool minibar airport shuttle shoe shine, laundry wake-up service, business center photocopying

77 Writing 3 3 Step 1 Step 2 Step 3

78 Step1 Choose a hotel you know (or you can simply make up an imaginary hotel). List the important information of the hotel. You shall include some of the following factors such as hotel name, location, price, atmosphere, room size, cleanliness, services and so on.

79 Step 2 Discuss with your group members, exchanging (or brainstorming) the details of this hotel.

80 Step 3 Write a description about the hotel for a hotel guide book. Make sure that most of your description will be in simple present tense. Reference Sample

81 Step 3 Situated on the sunny Coast, Hapuna Beach Prince Hotel presents a flowing, contemporary Hawaiian style where guests experience the true essence of rejuvenation. Arriving at Hapuna Beach Prince Hotel is like coming home, even if youve never been here before. Most returning guests are greeted by old friendsthe same warm, kind and caring staff who have been greeting the same guests by name, year after year. And like our staff, our service and amenities maintain that high level of quality and hospitality. Part of our signature Prince Pleasures service include: Cool, moist towel and orange juice upon arrival In-room mini chill box with bottled water replenished daily Complimentary shuttle service to and from neighboring sister property, Mauna Kea Beach Hotel Complimentary locking safe for valuables in each guest room Complimentary valet and self-parking on site Complimentary admission to Fitness Centers at both Hapuna Beach Prince Hotel and Mauna Kea Beach Hotel Complimentary shampoo, conditioner, body lotion Complimentary use of hair dryer, bathrobe, slippers, and iron/ironing board Complimentary beach/pool towel service Start off now! What else are you waiting for? Reference Sample

82 Lesson Lead-in Listening Speaking Reading Writing

83 Lead-in Sitcom: Can I Take a Message? Scene 2 Exercise C 3 Exercise A Exercise B 3

84 Exercise A A. Check the problems Mrs. Beatty has at the Candle Inn. There is no Internet connection. They didnt pick up the laundry. There is no elevator. There is no bellman. There is no pool. There is no room service. She has a smoking room. She doesnt have a king-sized bed. They didnt turn down the bed. They didnt make up the room. The towels are dirty. They didnt take away the dishes. There are students everywhere. There is no fitness center.

85 Exercise B B. Complete the sentences. Circle the correct words. 1. Mrs. Beatty is in a hotel in (San Francisco/Los Angeles). 2. Shes in Room (540/514). 3. Her room is on the (fifth/seventh) floor. 4. She says her hotel is not very (expensive/nice). 5. There are a lot of (movie stars/students) at the hotel. 6. Mrs. Beatty is at the (wrong/right) hotel

86 Exercise C C. Complete the conversation with the words you hear. Oh! Well! Id better call 1____________. How will you get your bags to 2 ______________? Im sure I can find 3____________ to help. Ill say Im 4____________. Ill be fine. OK. Good luck. a taxi the front desk a student a movie star

87 Listening 33 Part 1 Select a Hotel Room Part 2 At the Hotel Reception Part 3 Which Hotel Do You Like? New Words

88 Part 1 Select a Hotel Room Hotel room features. a single rooma double rooma suite a twin-size beda queen-size beda king-size bed

89 Part 1 Select a Hotel Room Listen carefully to the conversations. Write the hotel room features the guests needs. 1. ___________ 2. ___________ 3. ___________ 4. ___________ ___________ ___________ ___________ ___________ smokingnon-smoking a rollaway bed double non-smoking double smoking rollaway king-size bed rollaway suite non-smoking

90 Part 2 At the Hotel Reception Complete the dialog by filling in the missing sentences. Conversation 1 Conversation 2 Conversation 3 33

91 Conversation 1 After a long journey from Heathrow, John finally arrives at his hotel in Kings Cross. He goes to the reception area to check in. Receptionist: Hello. Can I help you? John: Yeah hi, Ive got a reservation, my name is John Arquit. Receptionist: 1___________________________________________ John: Yes, a shared room, but perhaps Ill stay longer. Receptionist: 2___________________________________________ John: Yes, of course. How much is that? Receptionist: 3___________________________________________ John: Here you are. Ah, yes. You booked a shared room for one week? OK, but let us know as soon as you decide. Its $18.50 for a shared room. Can I see your passport?

92 Conversation 2 John is checking in at his hotel in Kings Cross. He asks the receptionist some questions about the hotel. What does he ask Write them down on the blanks. Receptionist: Heres your room key, its number 13, on the first floor. John: 4______________________________________________ Receptionist: Yes, its over there. John: 5______________________________________________ Receptionist: Yes, we have lockers available, they cost $2.00 a day. John: 6______________________________________________ Receptionist: Yes, of course, we have 24 hours reception. John: 7______________________________________________ Is there a lift? My case is very heavy! Oh one other thing, is there somewhere I can put my valuables? OK. And the hotel is open all night? OK, I think thats everything, thanks.

93 Conversation 3 Listen to the conversation, then answer the following questions. 1. Peter thinks the hotel is ________. a.great b. OK, but he has some complaints c. terrible, and wants to leave immediately 2. Peter thinks the breakfast __________. a. is too early b. is too small c. tastes horrible 3. Whats the problem with the roommate? a. Hes noisy when hes asleep. b. Hes noisy when he comes in the room at night. c. He invites his friends round for parties every night. 4. The problem with the heating is ________. a. the room is too hot b. the room is too cold c. sometimes its too hot and sometimes its too cold 5. John suggests they should _____________. a. call an engineer b. repair the heating themselves c. call reception 6. How many times does John make a request? a. Once b. Twice c. Three times b a a b c b

94 Part 3 Which Hotel Do You Like? Listen to the details of these fictional hotels and then put the name of the corresponding hotel in the table. The Sunset Hotel, The Queens Hotel, The George Hotel, The Townhouse Hotel 1serves large portions of food 2lies in the centre of London 3is good for shopping on a rainy day 4is well located for someone attending an exhibition 5is in a good position if you are a fan of the British Royal family The George Hotel The Townhouse Hotel The Sunset Hotel The Queens Hotel The Sunset Hotel

95 New Words atmosphere n. cheerful adj. en suite adj. enormous adj. ensure v. facilities n. heating n. king-sized adj. locker n. Madame n. maintain v.

96 New Words oversleep v. passport n. personalize v. princess n. queen-sized adj. rollaway bed roommate n. shared room situate v. snore v. valuable n. wink n. not get a wink of sleep/not sleep a wink

97 Speaking Interaction. Ill Take Care of That Right Away! Conversation Strategy 3

98 Conversation Strategy: confirming understanding When giving or taking messages over the phone, be sure to confirm the information both for yourself and for the person you are talking with. Use the following expressions to confirm information for yourself. Would you mind repeating that? Could you please say that again? Could you please spell that again? Let me see if I got that right. Your name is spelled _______? Use the following expressions to confirm that the other person understands the information: Could you please read that back for me? Did you get that? Would you like me to repeat that? Would you like me to spell that for you?

99 Interaction. Ill Take Care of That Right Away! Step 1 Pair Work Step 2 3

100 Step 1 Pair Work Choose a guest. Tell your partner what the guest is saying.

101 Step 2 Role-play telephone conversations between one of the guests and a hotel front desk clerk. Use the pictures or other ideas.

102 Reading 33 Topic Preview Pre-reading Questions Text C

103 Topic Preview Read the online articles about different types of accommodation.

104 Pre-reading Questions 1. What qualities of a hotel make it immortal? 2. Do you know about some domestic / foreign hotels which have special stories? Share with us.

105 Text C 33 Text Understanding the Structure of the Text Vocabulary Exercise Grammar and Structure

106 Text C The Palace Hotel Para 1 Inspired by a dreamer, William Ralston, the Palace Hotel was the result of one mans dream of turning the city from a small town into a metropolis, simply by building a hotel of timeless elegance and unprecedented luxury.InspiredWilliam Ralstonturninginto metropolistimelesseleganceluxury Para 2 Ralston commissioned an architect to study Europes finest hotels and make them pale in comparison. To finance his dream and its $5 million price tag, he exhausted his banking empire. Just weeks before the Palaces grand opening, he was told the Bank of California would close. The next day, Ralstons body was found floating in the San Francisco Bay. His partner, Senator William Sharon, was undeterred in fostering the dream. On October 2, 1875, the Palace Hotel opened its doors to great acclaim.commissionedmakepale in comparisonfinance pricetagexhausted grandfloating SenatorWilliam Sharonundeterredfosteringacclaim Para 3 When the Palace Hotel opened its doors in 1875, the Garden Court was the carriage entrance to this grand hotel. A parade of famous guests visited San Franciscos Palace and stood in awe of its magnificence.entranceparadeSan Franciscos stood in aweofmagnificence

107 Text C Para 4 Admirers were awed by the hotels four hydraulic elevators known as rising rooms. Now guests could reach the hotels top floors without effort. Each room was equipped with an electronic call button so that every guests whim was met quickly and fulfilled completely.hydraulicequippedwhimfulfilled Para 5 Then, in 1906, a big earthquake shook all of San Francisco. The Palace survived the quake, but was destroyed by fires that engulfed the city in its wake. In 1906, following the earthquake, the Palace closed its doors for the first restoration. Three years later, the carriage entrance was transformed and the Garden Court was unveiled. Since its debut in 1909, the Garden Court has been recognized as one of the worlds most beautiful public spaces.engulfedinwakerestorationtransformeunveileddebut Para 6 The grand hotel went down in a blaze of glory and was gutted by flames, not reopening until Afterwards, its beauty was enjoyed by many generations of societys elite. Decades had passed since the 1909 re-opening and San Franciscos Beauty was in desperate need of attention. In January 1989, the Palace closed its doors for a major restoration. When restoration began, the people of San Francisco were eyeing the plans for the hotel. Everyone was assured that the goal was to restore the hotel to its 1909 elegance, with concern on the Garden Court in particular.blazeglorygutted flamesreopeningelitedesperateassuredrestorein particular

108 Text C Para 7 With its incredible architecture, dome stained glass ceiling and Austrian crystal chandeliers, the Garden Court used to be the site for some of the nations most prestigious events. In 1919, President Woodrow Wilson hosted two luncheons in support of the Versailles Treaty which ended World War I. In 1945, the official banquet honoring the opening session of the United Nations was held in the Garden Court.architecturedomestained glass crystalchandeliersprestigiousluncheonsthe Versailles Treatybanquethonoringsession Para 8 Two years later, the restoration was complete and San Francisco witnessed the rebirth of the Palace Hotel. The Garden Court was everything everyone had hoped it would be. It was, once again, one of the most beautiful places in the world. witnessedrebirth Para 9 Over the years, the Garden Court has become part of San Francisco history. The Garden Court holds many memories for many people. Shared stories of engagements, weddings, elegant dinner dances, fabulous parties and fond childhood celebrations make the Garden Court a truly magical place. We hope you will allow us the opportunity to add magic to your special event. We promise wonderful memories of your experience in the Garden Court.engagementscelebrationsopportunityadd Para 10 And history, shall we say, was made again.

109 inspire v. give someone the idea for a story, painting, poem, etc The Lake District scenery inspired Wordsworth to write his greatest poetry. His best music was inspired by the memory of his mother.

110 metropolis n. a very large city that is the most important city in a country or area Beijing is a metropolis in China. Paris is a super-refined metropolis.

111 timeless adj. remaining beautiful, attractive and not becoming old-fashioned The city has a timeless quality as if it had existed forever. That song stands out as a timeless classic.

112 elegant adj. very beautiful and graceful The lady wears an elegant dark suit. I like my clothes to be simple but elegant.

113 elegance n. refinement, grace, and beauty in movement, appearance, or manners Ten years ago this dress was considered the last word in elegance. Her presence imparted an air of elegance (to the ceremony).

114 luxury n. very great comfort and pleasure, such as you get from expensive food, beautiful houses, cars, etc They led a life of luxury, in a huge house in the countryside. A long hot bath can be pure luxury.

115 commission v. to formally ask someone to write an official report, produce a work of art for you, etc Well be commissioning a report on teenage alcoholism. Ive been commissioned to write a new play.

116 finance v. to provide money, especially a large amount of money, to pay for something … These concerts are financed by the Arts Council. The repairs to the school will be financed by the educational department.

117 tag n. a small piece of paper, plastic, etc, fixed to something to show what it is, who owns it, what it costs, etc Did you see the price tag of the dresses? She peered at the tag to read the price.

118 exhaust v. to use all of something Weve nearly exhausted our coal reserves. think weve just about exhausted that subject.

119 grand adj. a grand building, occasion, etc is very impressive We attended a grand ceremony at the Palace. How grand the mountains look in the early evening!

120 float v. to stay or move on the surface of a liquid without sinking Wood usually floats. Annie was floating on her back in the pool.

121 senator n. a member of a senate The senator voted to support the president. Senator Smith worked on the other committee members to vote for the bill.

122 undeterred adj. persevering despite setbacks They remained devoted and undeterred in pursuing their course. They were undeterred by the small setbacks.

123 foster v. to help a skill, feeling, idea, etc develop over a period of time These sessions are designed to foster better working relationships. People who cannot have a baby of their own sometimes foster (a child).

124 acclaim v. to praise someone or something publicly … His last play was acclaimed by the critics as a masterpiece. Her performance won her much critical acclaim.

125 entrance n. a door, gate, etc that you go through to enter a place He had passed the entrance examination of the college. They were refused entrance to the club.

126 parade n. a line of people moving along so that other people can watch them The Olympic Games begin with a parade of all the competing nations. Hes always making a parade of his knowledge.

127 awe n. a feeling of great respect and admiration for someone or something Kate gazed at the mountains with awe. The sight of so many jewels in one place filled them with awe.

128 magnificent adj. extremely impressive because of being very big, beautiful, etc The interior of the building is magnificent and luxurious The Hungarian view is magnificent from the summit of the mountains.

129 hydraulic adj. (usually before noun ) moved or operated by the pressure of water or other liquid People came in flocks to see the new hydraulic power station beside the dam. The government invests heavily in hydraulic project.

130 equip v. to provide a person, group, building, etc with the things that are needed for a particular kind of activity or work The boys equipped themselves with torches and rope, and set off. The emergency services are equipped to deal with disasters of this kind.

131 whim n. a sudden feeling that you would like to do something or have something, especially when there is no particularly important or good reason I went to visit her on a whim. The palace decor kept changing at the whim of the princess.

132 fulfil v. if a hope, promise, wish etc is fulfilled, the things that you had hoped, promised, wanted, etc happens or is done Visiting Disneyland has fulfilled a boyhood dream. Eisenhower finally fulfilled his election pledge to end the war in Korea.

133 engulf v. to completely surround or cover something Floodwaters engulfed midwestern farmlands. If an earthquake were to engulf England tomorrow, the English would manage to meet and dine somewhere among the rubbish, just to celebrate the event.

134 restoration n. the act of thoroughly repairing something such as an old building or a piece of furniture so that it looks the same as it did when it was first made The armys task was the restoration of public order. She is in charge of the restoration of paintings in the collection.

135 transform v. completely change the appearance, form, or character of something or someone, especially in a way that improves it In the last 20 years China has been transformed into an advanced industrial power. Put yourself in the hands of our experts, who will transform your hair and makeup.

136 unveil v. to remove the cover from something, especially as part of a formal ceremony … … The Queen unveiled a statue of Prince Albert. The presidents new drug policy was unveiled at the press conference.

137 debut n. the first public appearance of someone such as an entertainer or a sports player or of something, new and important Their debut album was recorded in The young actress made her debut in the new comedy.

138 blaze n. (singular) the strong bright flames of a fire They fled from the blazing house. The firemen were unable to control the blaze.

139 glory n. a beautiful and impressive appearance The bright moonlight showed the Taj Mahal in all its glory. No road of flowers lead to glory.

140 gut v. (usually passive ) to completely destroy the inside of a building, especially by fire A fire gutted the bookshop last week. After what he said to my wife, I was surprised that he had the guts to come round and apologize.

141 flame n. hot bright burning gas that you see when something is on fire The candle flame flickered and went out. The curtains were enveloped in a sheet of flame.

142 reopen v. if a theatre, restaurant etc reopens or is reopened, it opens again after being closed School reopens next week. After receiving new evidence, the police have reopen the murder inquiry.

143 elite n. a group of people who have a lot of power and influence because they have money, knowledge, or special skills Elite (= A group of excellent) troops were airlifted to the trouble zone. They are the countrys educated elite.

144 desperate adj. needing or wanting something very much By then I was desperate for a holiday. If foreign aid dries up, the situation will be desperate.

145 assure v. to tell someone that something will definitely happen or is definitely true so that they are less worried … … Mom assured us that everything would be all right. The dealer had assured me of its quality.

146 restore v. make something return to its former level or condition So far all attempts to restore normal relations between the two countries have failed. I feel quite restored to health after my holiday.

147 architecture n. the style and design of a building or buildings The Forbidden City is one of the worlds greatest works of architecture. The style of architecture originated from the ancient Greeks.

148 dome n. a round roof on a base like a circle The dome of St. Paul Cathedral is well known in the world. Upward pressure from underlying magma domes the surface.

149 stain v. to change the color of something, especially something made of wood, by using a special chemical or dye The little boy stained his fingers with ink. He stained the family honor.

150 stained glass n. glass of different colors used for making pictures and patterns in windows, especially in a church The church is known for its stained glass window. Authentically stained glass is colored while the glass is in a liquid state.

151 crystal n. rock that is transparent like ice, or a piece of this This set of crystal wine cups is very expensive. She made her meaning crystal clear.

152 chandeliers n. a large round structure for holding candles or lights that hang from the ceiling and is decorated with many small pieces of glass

153 prestigious adj. admired as one of the best and most important The writer was granted a prestigious literary award. The couple dreamed of sending their son into a prestigious university.

154 luncheon n. lunch We were invited to a formal luncheon. Thank you for your luncheon invitation for Sunday afternoon, January the tenth, at one oclock.

155 treaty n. a formal agreement between two or more countries or governments The treaty was the result of long negotiation. According to the treaty, China is to take back Hong Kong on July 1st, 1997.

156 banquet n. a formal dinner for many people on an important occasion He met the foreign friends and gave a banquet in their honor. The president gave the Prince and his attendants a farewell banquet.

157 honor v. to show publicly that someone is respected and admired, especially by praising them or giving them a special title … Would you honor me by dining with me tonight? The soldiers brave deeds brought him honor and glory.

158 session n. a meeting or period of time used for a particular purpose, especially by a group of people Be seated! This court is now in session. Parliament wont be in session again until after Christmas.

159 witness v. to experience important events or changes because you are there when they are happening We are now witnessing the break-up of the feudal empire. Police have appealed for witnesses to come forward.

160 rebirth n. a change by which an important idea, feeling, or organization becomes active again English drama has enjoyed a rebirth since the 1950s with writers like John Osborne, Harold Pinter and Tom Stoppard. Reincarnation, also called transmigration of the soul, is the rebirth in another body (after physical death).

161 engagement n. an agreement to marry someone Their engagement was announced in the local paper. I have numerous engagements for next year.

162 celebration n. an occasion or party when you celebrate something I suppose we shall be having some sort of celebration for the bride. The climax of the celebration was a firework display.

163 opportunity n. a chance to do something or an occasion when it is easier for you to do something Id like to take this opportunity to thank everyone for their hard work on the project. Dont hesitate; seize the first opportunity that comes along!

164 turn…into become something different, or make someone or something do this … Youll never turn me into a salesman. Caterpillars turn into butterflies.

165 make … pale in comparison to make sth seem small or unimportant compared to something else This years profits make last years pale in comparison. The tallest buildings in London are pale in comparison with those in New York.

166 price tag a small ticket showing the price of something The price tag says $100 and you charged me for $120. How do you explain the discrepancy? The clerk attached a price tag to each article.

167 stand in awe of to have great respect and admiration for and sometimes a slight fear of someone Because of his reputation as a dancer we were all rather in awe of him. You cant help but stand in awe of powerful people.

168 in … wake behind or after someone or something / The car left clouds of dust in its wake. Airport security was extra tight in the wake of yesterdays bomb attacks.

169 in particular especially It was a good concertI enjoyed the last song in particular. Among all the merchandise, I was interested in the cotton piece in particular.

170 to increase the amount or cost of something by putting something more with it The sales tax adds 15% to the price of clothes. I have nothing to add to my earlier statement.

171 Proper Names William Ralston William Sharon San Francisco the Versailles Treaty

172 Understanding the Structure of the Text Read the text again and discuss with your partner the structure of the text, then try to fill in these blanks. I. The foundation of the Palace Hotel. (Paras 1-2) A. 1___________________ leads to the building of the Palace Hotel. (Para 1) B. Ralston killed himself because 2___________________________. (Para 2) II. The Palace Hotel attracted the guests by its 3___________ and 4___________________. (Paras 3-4) III. This part relates the two restorations the hotel experienced. (Paras 5-8) A. The first restoration is to 5_________________________________. (Para 5) B. The second restoration is to 6____________________________. (Paras 6-8) IV. The shared memories of many people in the Garden Court made it 7_________________________. (Paras 9-10) William Ralstons dream the Bank of California would close magnificence four hydraulic elevators restore the hotel from the damage of the fire restore the hotel to its 1909 elegance the part of San Francisco history

173 Vocabulary Exercise Practice the usage of the following words, which you have learned in the text. Change the word form where necessary. Note that each one can only be used once. 1. A distinctive sign was suspended in the window of the hotel, which reads Closed during __________. 2.This monument was __________ in honor of the martyrs during the civil war, in which the soldiers fought bravely. 3. Shirt __________ brown by coffee, he has to send it to a laundry. 4. The spring tide __________ the beach houses, which left hundreds of people homeless. 5. They __________ her royally when she became the director of the company. unprecedented debut engulf stain boom metropolis fabulous banquet unveil restoration erect acclaim restorations stained engulfed banqueted erected

174 Vocabulary Exercise 6. Penicillin, a kind of antibiotic drugs, was ____________ as the most important discovery during the 1940s. 7.This __________ in adult education, in turn, helps to raise the intellectual standard of the whole county. 8. Her new series will ____________ next March on network television. 9. The early 1990s finds an _____________ tide of rural workers flooding into big cities in China. 10. Several new models were _____________ yesterday at the Motor Show. 11. Chicago is the ______________ of the Midwest in the U. S The audience were amazed at the ______________ endurance of a marathon runner. unprecedented debut engulf stain boom metropolis fabulous banquet unveil restoration erect acclaim acclaimed boom unprecedented unveiled metropolis fabulous debut

175 Grammar and Structure Underline the figurative usage contained in the following sentences and discuss their usage. 1.With its magnificence, the Palace Hotel makes the finest hotels in Europe pale in comparison. _____________________________________________ 2. In the day of its debut, the Palace Hotel was bathed in great acclaim of the citizens in San Francisco. _____________________________________________ 3. In 1906, a big earthquake shook all of San Francisco. _____________________________________________ 4. The Palace survived the earthquake, but was destroyed by fires that engulfed the city in its wake. _____________________________________________ 5. Two years later, the restoration was complete and San Francisco witnessed the rebirth of the Palace Hotel. _____________________________________________

176 Writing Step 1 Step 2 Step 3 Step 4 Writing Step 5 Peer Feedback Step 6 Rewriting

177 Step 1 Complete the checklist by rating how important each hotel service is to you. (1=not important at all, 2=not very important, 3=somewhat important, 4=very important, 5=cant live without it!) Hotel Service Room Service Laundry Service Shoe Shine Service Wake-up Service Minibar in Room Internet Connection Fitness Center Business Center Other

178 Step 2 Think about the hotel youre going to write about. Which of the services above does it have? Circle them.

179 Step 3 In groups, review the factors that are most important to you in a hotel. Also talk about hotel services and facilities.

180 Step 4 Writing On a separate piece of paper, write a first draft of your paragraph. Use the information in the above checklist. Reference Sample: I would prefer to stay at Hotel Chelsea. Although it does not have room services, nor very large and luxurious rooms, it has a special artistic atmosphere and can bring you back to the good old days. Besides, it is the favorite of many artists, actors and writers. They left a lobby filled with artwork. So lovely! I think if I could be there for a period of time, my artistic tastes would also be improved. So why shall I care about some trivial things. No shoe shine service? Forget about it, I would rather to do it myself. No business center? The purpose I am here is to throw all the business aside. No wake up service? I have very good biological cock plus a good quality mechanical clock. Since I can live without any of those routine services, and I am deeply captured by the description of Hotel Chelsea, I will not waver over my choice any longer. The time in Hotel Chelsea will be invaluable experience for me.

181 Step 5 Peer Feedback Meet with a partner. Read each others paragraphs. After reading the paragraph, complete the Peer Feedback Checklist. Then give your partner your feedback.

182 Step 5 Peer Feedback PEER FEEDBACK CHECKLIST Yes No 1. Is the paragraph interesting? If no, suggest ways to make it interesting. _______________________________ 2. Is the paragraph clear? If no, point out the parts that are not clear and suggest ways to make them clearer. ________________________________ 3. Is the new vocabulary used correctly? If no, underline the sentences that use the new vocabulary incorrectly. 4. Are there any misspelled words or incorrect punctuation? If yes, circle the misspelled words and incorrect punctuation.

183 Step 6 Rewriting Tell your partner to revise his or her paragraph based on your feedback. Revise your paragraph based on your partners feedback.

184 Extended Exercises Cloze Sequencing Sentences Translation Idioms and Proverbs Project-leading Activities Free Practice Do You Know?

185 Cloze Fill in the blanks with the words given in the box. Change the word form where necessary. If you want a real vacation, stay with us at the White Sands Hotel on beautiful and quite Long Beach. Conveniently located off of highway 101, and just an hour away from New Orleans, our hotel offers an 1_______________ from your busy life. We offer many of the features and amenities that you expect from a four- star hotel. And 2________________ travelers are happy to find our prices affordable! Our newly-remodeled 3_________________ includes a sauna and an indoor/outdoor pool. The hotel offers two first-class restaurants. You can also order 4_________________ for any meal if you prefer to relax and dine in the privacy of your own room. Each morning well 5_________________ the newspaper to your door. fitness center babysitting service reservation deliver laundry budget-minded room service escape available the front desk escape budget-minded fitness center room service deliver

186 Cloze Each room comes standard with an iron and a hair dryer. If you call 6__________________, someone can pick up and wash your 7__________________. Extra towels and pillows are always 8__________________ in your room. Take advantage of our complimentary shoe shine service, too. White Sands is the perfect place to bring your family. We offer a 9__________________ for children up to age 12 that includes a variety of activities. Go to to make your10________________ today. We look forward to your visit! the front desk laundry available babysitting service reservation fitness center babysitting service reservation deliver laundry budget-minded room service escape available the front desk

187 Sequencing Sentences Arrange the following sentences chronologically to the text. 1. In 1875, the Palace Hotel opened its doors to great acclaim. 2. After the restoration, the carriage entrance was transformed and the Garden Court was unveiled. 3. Stricken by misfortune, the Palace was destroyed by fires that engulfed the city in the wake of an earthquake. 4. Inspired by a dream, Ralston commissioned an architect to study Europes finest hotels and make them pale in comparison. 5. Then, Senator William Sharon undertook the work of building the Palace Hotel. 6. However, after exhaustion of his banking empire, Ralstons body was found floating in the San Francisco Bay. ( ) ( ) ( ) ( ) ( ) ( )

188 Translation Translate each of the following phrases into English, and then put it in a sentence / stand in awe of The tourists from all over the world stand in awe of the grandness of Great Wall. as white as snow/sheet/wool/flour The paper made from this material is as white as snow. At this terrible news, her face became as white as sheet. capture the worlds attention The fabulous achievements of Chinese people in recent years have captured the worlds attention. make … pale in comparison The beauty of the Palace Hotel makes other hotels pale in comparison. overwhelmed by the praises/compliments As the Palace hotel opened its door to the public, it was overwhelmed by compliments.

189 Idioms and Proverbs Match the idioms and proverbs with their meaning, and then complete the following sentences with the idiomatic expressions. Change the word form where necessary.

190 Idioms and Proverbs 1. bed and breakfast A. change ones airline seat from one class of service to a higher class of service 2. booked solid B. used to indicate that people are alerted to a situation they had not been thinking about. 3. kick back C. a lodging house with an informal atmosphere 4. upgrade D. a hotel has no more space available for guests 5. wake-up call E. relax and enjoy your free time 1. Im sorry, maam, but I cant make a reservation for you on the Fourth of July in Washington, D.C. All the hotels you requested are ______________. 2. Im just _____________ with some friends watching the ball game. 3. When the boy swallowed too many aspirin, it was a(n) _______________ to other parents to be careful about leaving medicine where children can find it. 4. If youre going to Maine, I know a really great ________________ thats located right on the coast. 5. When I was ready to board the plane, I noticed that there were just a few business class passengers, so I asked for a(n) __________! booked solid kicking back wake-up call bed and breakfast upgrade

191 Project-leading Activities Where would you like to go for vacation, at home or abroad? Use the Internet or a travel guide to find a Chinese hotel and a foreign one. Compare the advantages and disadvantages of the two hotels. Websites for reference For Unit 3 online activities, visit the website at / topnotch.

192 Free Practice Look at the pictures. Then complete the conversations. 1. A: Guest services. May I help you? B: Yes, please. Could you bring up some ________________? A: Certainly. B: And I could use a ________________, too. My hair is wet, and I dont see one in the bathroom. A: Sure. Well bring those up right away. Anything else? B: Oh, yes. I have a lot of dirty clothes. Could someone please ________________? A: Yes, of course. B: I think thats all. Thanks! towels hair dryer pick up the laundry

193 Free Practice 2. A: Front Desk. May I help you? B: Yes, Id like to go for a swim. Is the ______________ still open? A: No, Im sorry, it closed at 9:00. B: Oh. Well, maybe a workout. How about the ______________? A: No, it also just closed. B: Oh, no. Well, I guess Ill have to do some work then. Is the ______________ still open? A: No, Im sorry, it closed at 6:30. But you do have high-speed Internet access in your room. B: Oh, OK. Thanks. pool fitness center business center

194 Do You Know? FACTOID: TELEPHONES Source: There are more than 600 million telephone lines today, yet almost half the worlds population has never made a phone call.

195 Checkpoint A. Listening Comprehension B. Crossword Puzzles C. Error Correction D. Writing 3 3

196 A. Listening Comprehension Listen carefully to the conversations. Then listen again and write down the hotel service or services each person needs Room service Laundry service shoe shine service wake-up service extra hangers extra towels make up room

197 B. Crossword Puzzles Look at the pictures. Circle the six hotel services contained in the pictures. The words are across (), down (), diagonal ( ), and sometimes backwards (). Then write the hotel services on the lines. (Workbook P29)

198 B. Crossword Puzzles Source: Created by Puzzlemaker at ____________________ _____________________ _____________________ _____________________ O R C N Q Y Z B S S N B B R A T L L F H T Y O E B A O B S A O X F H Z L G Y B B I E A G R Q Y L R B U Y S N V J G N W S S B C H S R I B A F L E S G I J W I X M T U S R C N Y E H S T L X O U V E Y Q Y C T X T D Q Z I R O O M S E R V I C E C Y R D N U A L C I N Z E P R M E O X O X Y U G U key

199 B. Crossword Puzzles RSB BAHE ABOL BIEL YSNS HSRIE IIMR NTV ETI ROOMSERVICEC YRDNUALNE G across: roomservice down: bellservice across (backwards): laundry diagonal: babysitting diagonal (backwards): shoeshine, minibar Key:

200 C. Error Correction There is one error in each of the following sentences. Underline the error and make the correction. 1. To be a peddler seems a come-down from his low expectations. 2. Mary loves John so much that she could follow him for the five corners of the world. 3. An engine to a machine is that a heart to a human being. 4. Without the much exaggeration I can say that I hardly slept a wink. 5. The old peoples sat on the bench, still as statues. 6. No boy and girl is to be seen in the room which is as dark like pitch. 7. From the time she was a year old, the princess had been shower with presents. 8. Growing old is like this: after a certain distance, every step we take in life we find the ice grow thinner below our feet. high to what the people as showered growing

201 D. Writing Write a paragraph about sightseeing. Use the questions as a guide. What are the advantages of sightseeing? What are the disadvantages of sightseeing? How to prepare yourself well for sightseeing? Are there any things you shall pay attention to? What are the essential equipments of the trip? Reference Sample

202 D. Writing Reference Sample When asked about why they go sightseeing, different people will offer different answers. Some people say they want something exciting and exotic, while others want to refresh and relax themselves. And still others go sightseeing to enrich their experiences and broaden their horizon. Despite these advantages mentioned above, some of its disadvantages cannot be ignored. Once you are on the road, youll encounter many nuisances. Your train may be too crowded. Though very expensive, you may find it hard to find a room in the local hotels. Your holiday may be spoiled by the illnesses on the journey. You may get lost in a strange city and cant understand a word of the local language. Worse still, your wallet might be stolen, and you cant find any friends or relatives to turn to. So you should be psychologically prepared for those inconveniences and do something about them. It is advisable that you take some medicines with you and book the room in advance. It would be of much help if you can learn a few words and sentences of the local language. And above all, remember to put your credit card apart from your wallet so that you can withdraw some money from a local bank in case your wallet is stolen.

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