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Selling ideas or products to known people involves different dynamics than selling to strangers does.

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Presentation on theme: "Selling ideas or products to known people involves different dynamics than selling to strangers does."— Presentation transcript:

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2 Selling ideas or products to known people involves different dynamics than selling to strangers does

3 A sales person needs to interact convincingly and effortlessly with strangers

4 Selling involves People Package of emotions and feelings

5 A successful sales person needs Domain knowledge Proficiency in skills Right attitude

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7 Knowing the product

8 Knowing the process

9 Understanding customers objections

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11 Listening skills Sales people need to be good listeners

12 Questioning skills Ask right questions to the prospect

13 Identifying buying signals Based on these signals, a sales person can plan his next move or question.

14 Negotiating and closing skills Creating a win-win situation for both the customer and themselves

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16 Confident Confidence helps them to take rejections in their stride and bounce back with enthusiasm.

17 Persistent and determinant The determined person refuses to accept defeat and goes on to attain what he wants.

18 Maintain a long-term relationship with customers Need to view each sale as a stepping stone towards earning the goodwill of their customers.

19 Having a friendly personality

20 themselvescustomers organization Accountable for themselves, their customers and their organization

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22 The instructor should be a person of substantial authority who can command the attention of learners

23 A suitable method should be adopted to help form the right attitude

24 Sales people need to be receptive and willing to change

25 The learning environment needs to be conducive to learning Classroom setting - Instructor has to be sensitive while delivering the training program eLearning or an online program - Individual sensibilities and sensitivities have to be kept in mind

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27 Share stories or anecdotes about how positive attitude changes situations

28 Give exercises to develop a positive vocabulary

29 Using Role plays and games to reinforce the attitudes

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31 Attitude of salespeople determines the altitude to which they can rise in their career and in an organization.

32 To read articles on similar topics: please visit blog.commlabindia.com blog.commlabindia.com

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