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G O D D A R D S P A C E F L I G H T C E N T E R 1 Code 300 Orientation Code 302: Institutional Support Office November 16, 2010 Name: David Campbell Title:

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Presentation on theme: "G O D D A R D S P A C E F L I G H T C E N T E R 1 Code 300 Orientation Code 302: Institutional Support Office November 16, 2010 Name: David Campbell Title:"— Presentation transcript:

1 G O D D A R D S P A C E F L I G H T C E N T E R 1 Code 300 Orientation Code 302: Institutional Support Office November 16, 2010 Name: David Campbell Title: Deputy Chief, Institutional Support Office Tel: a

2 G O D D A R D S P A C E F L I G H T C E N T E R 2 Outline Organization Organizational Charter Code 302 Business Operations Policy, Products, and Services –Supply Chain –Code 300 Training /Education Series –Gold Rules –Goddard Environmental Verification Standard (GEVS) Management –Goddard Problem Reporting System (GPRS) –Mission Operations Assurance –Configuration Management –Management System Policy –Internal Audit Program –Lessons Learned Backup Charts

3 G O D D A R D S P A C E F L I G H T C E N T E R 3 Code 302 Institutional Support Office *Contractor SMA Configuration Mgmt *Rhonda Weaver/ARTS *Benjamin Cripps/ARTS Michael P. Kelly Office Chief Dave Campbell Deputy Cathie Bower Program Support Assistant Mission Ops Assurance / Anomaly Management James La *Jim Suraci/MSEAT *Nicole Smith/MSEAT *Gary Jordan/HTSI Environmental Test Verification / Problem Reporting Systems Analysis Scotty Milne NASA/HQ OCE Support G.S. Krishnan (Detail to HQ) GSFC Management System / Internal Audit Kimberly Jenkins *Mark Bollard/HTSI *Donna Jackson/MSEAT *Jay Garvin/QARMS Lead Systems Engineer *Tom Clifford/MSEAT GOLD Rules Management / Lessons Learned Jerry Kosko Supply Chain Management Louis Thomas Charles Kim Jonathan Root Matthew Fox *V. DiMarco/MSEAT 10/14/2010

4 G O D D A R D S P A C E F L I G H T C E N T E R 4 Institutional Support Office - Code 302 Services Leads the GSFC Management System, Internal Audit, and Supplier Assessment Programs Performs Mission Operations Assurance (MOA) Manages Goddard Environmental Verification Standard (GEVS) Manages Goddard Open Learning Design (GOLD) Rules Provides Configuration Management for Safety & Mission Assurance Directorate's (SMA-D) Assesses NASA Headquarters' Office of Chief Engineer (OCE) initiatives Manages SMA-D seminars, training, and outreach initiatives Manages internal control program for the GSFC institution and projects Supports the Center-wide Laboratory Manager Program Supports production of annual Safety and Mission Assurance Annual Operating Agreement

5 Figure 1 Code 302 Business Operations Institutional Support Office Functions Supply Chain Management GSFC Management System / Internal Audit SMA-D Configuration Management Mission Operations Support / Anomaly Management Environmental Test Verification / Problem Reporting Analysis GOLD Rules Management Mission OperationsGSFC Flight ProjectsGSFC Management System Representative Directorate MSC Representatives GSFC Directorates Code 300 Management Code 302 Branch Chief Code 250 Center Management HQ OSMA NASA Centers NASA Contractor / Supplier Community CSOs GPRS Users Engineers – GEVS / Rules CPRA Users Supply Chain Assessment Schedule Supplier Conference GSFC Project Supplier Listing Supplier Assessment Database Supplier Assessment Plans Supplier Assessment Reports GOLD Rules Documents GOLD Rules Website Waivers / Dispositions Outreach / Inreach Customer Relationships Speaking Engagements Anomaly Assessment Reports Risk Assessment Reports SOARS Statistics / Metrics SSMO Top n Risk List Lessons Learned Internal Audit Schedules Internal Audit Plans Internal Audit Reports GEVS Management GPRS Management CPRA Inputs / Charts Special Assessments Code 302 Pre-MSR Briefing Code 300 MSC Charts QSR Charts Code 300 QED Charts Directive Reviews ISO / AS Training Statement of Assurance Package Process Improvement / Training Process Maps / Matrices Branch Chief Requests 302 Personnel Requests PR Requests Auditee / Customer Surveys Project CSO Requests Supplier Listing Updates Supply Chain Assessment Requests Assessment Priorities Draft Assessment Plans / Reports NAMT Opportunities Supplier Corrective Actions CSO Weeklies 300 Pre-MSR SOARS Metrics SOARS Statistics SMA-D Related Waiver Requests Draft Directives Project GPRS Entries Flow-down Test Requirements Internal Audit Requests Internal Audit Results GSFC Corrective Actions GSFC MS Requirements HQ MS Flow-down Requirements Inputs Products Customers CM Requirements DM Requirements CM/DM Systems

6 G O D D A R D S P A C E F L I G H T C E N T E R 6 Protecting the Public, Astronauts and Pilots, the NASA Workforce, and High-Value Equipment and Property GSFC Supply Chain Quality Assurance Program Louis Thomas/GSFC Charles Kim/GSFC Jonathan Root/GSFC Matthew Fox/GSFC Tom Clifford/SRS/Mantech Vic DiMarco/SRS/Mantech -

7 G O D D A R D S P A C E F L I G H T C E N T E R 7 Supplier Assessment Program Conducts Supplier assessments Maintains Records of assessments in GSFC audit database Sponsor Quality training (e.g. AS9100 quality system, ISO Lead Auditor) Sponsor The Supply Chain Conference Technical Liaison for NASA Contract Assurance Services (NCAS) Focal Point for Defense Contract Management Agency (DCMA) Working with the NASA Assurance Management Team (NAMT) – all NASA Centers Participation Working with the Joint Audit Planning Committee (JAPC) – Primes and other Government Agencies (NASA, MDA, NRO, and DCMA)

8 G O D D A R D S P A C E F L I G H T C E N T E R 8 Assessment Objectives Assess the suppliers processes for compliance to: the requirements of ISO9001:2000 or AS9100, (if supplier is third party certified, we will assess the supplier to it.) the applicable NASA Contractual Requirements, and the requirements of the internal Quality Management System. Follow up on previous NASA assessments The goal of each assessment is to identify strengths and areas for improvement.

9 G O D D A R D S P A C E F L I G H T C E N T E R 9 The following list provides an outline of some of the topics the assessment team will review: Flowdown of contractual requirements Receiving inspection Configuration Management / Change Control Nonconforming product control Rework and repair processes Parts sampling, selection, and traceability Training and Certification of operators/ inspectors/disposition authorities/testers Process documentation adequacy (work orders, shop aids, drawings, etc.) Document control Workmanship and inspection Travelers, routers and configuration recording Packaging Scrap control Handling Acceptance Data Packages Problem Reporting System Internal Audit Calibration GFE Industrial Safety System Safety GIDEP Sample Assessment Plan items to be reviewed

10 G O D D A R D S P A C E F L I G H T C E N T E R 10 Projects Supported – Jan Sept 2010

11 G O D D A R D S P A C E F L I G H T C E N T E R 11 Supplier Assessments FY 2010 ~ Locations = ~Assessment Location Assessment in Sweden not shown

12 Safety and Mission Assurance Directorate, Goddard Space Flight Center Supply Chain Management Supply Chain th Annual NASA Supply Chain Quality Assurance Conference October 20-22, NASA Goddard Space Flight Center Successful conference focused on Innovation and Mission Success – 19 topics and 29 speakers plus Space Industry Supplier Social, tour of Goddard facilities and new seminar on Business Process Management Record turnout of 235 leaders and practitioners (21% increase from prior year) from aerospace industry, suppliers, NASA and other agencies Highly positive feedback, including: –I was impressed with the variety of attendees including VP and director level individuals. It shows the level of commitment to quality coming both from NASA and its supply base. – Appreciate warm welcome from NASA staff – One of the best managed conferences I have ever attended. – Great networking and customer engagement opportunity. – Social event was excellent for developing new contacts. – Great variety of presentations/speakers. – Great Conference. Very informative and well-planned. – Excellent Conference. Several ideas for improving our site … will be implemented. Feedback and lessons-learned will be used in planning Supply Chain 2011 next fall. Conference presentations available at Hosted by the Institutional Support Office / Supply Chain Management Team, Safety and Mission Assurance Directorate, GSFC (10/26/10 )

13 G O D D A R D S P A C E F L I G H T C E N T E R 13 Introduction to AS9100 Class at GSFC Civil servants and contractors are invited to attend a class presenting the requirements of GSFC Management System, Aerospace Standard AS9100 and ISO 9001/2000. Class is presented by Institutional Support Office (ISO) The course is an in-depth overview of requirements, organization, structure, and use of the Quality Management Standard (agenda is available per request). For more information, Contact Donna Jackson, , The objective is to give the student a working knowledge and auditing skills of the International Organization for Standardization (ISO) Quality Management Standard (QMS) for the year 2008 and AS9100 Aerospace requirements rev C., and to familiarize the student with the GSFC Management System. The room can accommodate 25 persons and spaces will be reserved on a first-come, first-served basis.

14 G O D D A R D S P A C E F L I G H T C E N T E R 14 ISO 9001:2008 Internal Auditor Training Location: Bldg 1, Room 008 Course Outline: –Provides students with an understanding of an internal audit program and the knowledge and skills needed to carry out successful internal quality management system audits. –Students will become familiar with the four-phases of an audit that includes audit: Preparation Performance Reporting Follow-up The mechanics of an individual audit and auditing techniques are presented and are reinforced using case studies and practical exercises. Students will work in teams to actually develop audit checklists, perform a practice audit, and report on results.

15 G O D D A R D S P A C E F L I G H T C E N T E R 15 Lead Auditor Class at GSFC The class is sponsored by the Institutional Support Office Presented by Plexus Corporation The course provides either new or current aerospace auditors with an understanding of the AS9100 standard, the process approach of ISO 9001:200, and how the process approach impacts auditing practices. The course includes a simulated audit to develop and refine newly acquired knowledge and skills including the application and evaluation of a process based quality management system. A successful completion of Plexus Corporations program meets the training requirements for certification of individual QMS Auditors and Aerospace Auditors. The class can accommodate 10 persons. Where: Goddard Spaceflight Center or vicinity. First class occurred: May , 2008 Another class is planned for all Directorates personnel. Date is TBD.

16 G O D D A R D S P A C E F L I G H T C E N T E R 16 Training and Outreach Activities GSFC / SMA-D Education Series –Presentations sponsored by SMA-D in support of communication and outreach initiatives identified in NASA's Strategic Plan –Fosters a greater understanding of key NASA activities, functions, and processes. 1st session: Bryan OConnor presented "Quality & NASA" on July 28, nd session: Gregory Robinson presented Systems Engineering with Quality on September 30, rd session: Michael Blythe presented NPR D, Program and Project Management on January 9, th session: John Lyver presented SMARTS Database on Feb 18, th Session: Aerospace Chief Engineer, Bill Tosney presented Mission Assurance; An Industry Perspective on April 14, th Session: GSFC Procurement (S. Shaw and T. Stevens) presented Procurement & Quality on Sept. 22, th Session: ESD Stress Levels; Their Origin and Application, Jose Sancho presented on Nov. 17th, th Session: Capturing GSFC Lessons Learned, Ed Rogers presented, 17 Feb. 2010

17 G O D D A R D S P A C E F L I G H T C E N T E R 17 Training and Outreach Activities (continued) 9th Session: SOARS, Nicole Smith presented, 01 April 2010, (1 st time offered via WebEx) 10 th Session: Transition to J-STD-001DS; A Guide for Implementation, Jeannette Plante presented, 25 May th Session: GOLD Rules; Their Purpose, Application, and Technical Authority, Scott Glubke presented, 14 July th Session: New Business; Why GSFC Gets New Work, Bill Cutlip presented, 01 Sept (Special emphasis was placed on Code 300s involvement.) 13 th Session: PRA from an RIDM Perspective, Tony Diventi presenting 08 Nov. 2010, 10:30a-12:00p, Bldg 8 Auditorium

18 G O D D A R D S P A C E F L I G H T C E N T E R 18 SOARS Primer –A formal and/or self-taught training package divided into 9 modules. –Modules 1-6 are designed to familiarize Flight Operation Team members on the use of SOARS. The topics covered include: Introduction, My SOARS Page, My Profile, Searching SOARS Database, Adding Reports to SOARS Database, Updating/Closing a SOAR. –Modules 7-9 are tailored for Spacecraft Administration. The topics covered include: Mission Creation, Mission Configuration, Mission Users. Audit/NCR System Nonconformance Lead (NCL) –Designed to familiarize NCLs with navigating the system, updating/closing Nonconformance Reports (NCRs), and system functionality such as My Actions. –Included in this course is an online review of the Audit/NCR System and navigation through the database. –Present NCLs the information necessary to determine appropriate root causes and address the root causes of an NCR. –Provided periodically throughout the year and is usually conducted in the Computer Training Facility in Bldg 1, although one on one sessions can also be delivered. Training & Outreach, cont.

19 G O D D A R D S P A C E F L I G H T C E N T E R 19 So, You Are Going to Be Audited –This course is designed to help potential auditees understand their responsibilities when being audited and familiarize them with the Goddard Management System (MS). –Included in this course is an overview of the GSFC Quality Standard, currently ISO9001:2008, Goddard Directives Management System, GDMS, identifying how to locate applicable GSFC Directives (GPRs) Directorate Procedures (PGs). –The course also delivers a high-level review of the GSFC Quality Manual and Quality Policy. –Provides information to an auditee on the appropriate ways to respond to an auditor, including a list of dos and donts. –This course is provided to organizations that have been scheduled to be audited. It can also be delivered to individual audit points of contact as appropriate. Training & Outreach, cont.

20 G O D D A R D S P A C E F L I G H T C E N T E R 20 Lessons Learned Class was held June 15-16, 2010 A case study class that discusses lessons learned from NASA missions. Class is open to all civil servants and contractors (Code 300 gets priority). Jerry Kosko is the point of contact for the class. New Training Session (per QAAR Action): Identification of Counterfeit Parts Class is 8 hours duration. 1 st set currently occurred Aug. 10 th, 11 th, 12 th, nd set occurred October 4 th, 6 th, 2010 Very successful, with much positive feedback received Provided by experts from JPL Education/Training/Outreach

21 G O D D A R D S P A C E F L I G H T C E N T E R 21 GOLD Rules Function Provide independent GEVS compliance review; make revisions as needed Goddard Open Learning Design –Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD ) –High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules. –Each "Gold Rule" includes a Principle, Rationale, and Activities and Verification by phase. –Code 500 owns the Rules. –Code 300 hosts the server, performs Configuration Management; involved in all waiver approvals

22 G O D D A R D S P A C E F L I G H T C E N T E R 22 GOLD Rules Website GOLD Rules are accessible online; URL:

23 G O D D A R D S P A C E F L I G H T C E N T E R 23 Goddard Environmental Verification Standard (GEVS) Management GEVS: GSFC-STD Provides baseline environmental test program for all Flight projects. Work with projects in understanding requirements Reviews verification programs for compliance Consult with projects regarding test program issues or potential modifications or waivers to plan

24 G O D D A R D S P A C E F L I G H T C E N T E R 24 Goddard Problem Reporting System (GPRS) URL:

25 G O D D A R D S P A C E F L I G H T C E N T E R 25 Goddard Problem Reporting System GPRS The GPRS is a secure web-based system for reporting anomalies and non-conformances –Managed by Code 302 –Developed and maintained by Code 700 GPRS consists of several modules –NCR/CAS - Nonconformance Report and Corrective Action System for reporting and processing audit findings (internal, supplier, external), process non-conformances, and customer complaints (customers are external to NASA) –A new NCRCAS -Audit system replaced the current NCR/CAS –SOAR – Spacecraft On-orbit Anomaly Report system for documenting and processing operational anomalies occurring with spacecraft or their ground systems. Sub-orbital missions (sounding rockets, balloons, etc.) are also required to use SOAR. [The name SOAR is a carry over from a previous system] –PR/PFR – Problem Report/Problem Failure Report system for documenting problems occurring during the development phase. All problems are initiated as a PR and advanced to the PFR status if more diagnostics are required. –Mishap –Mishap provides a link to the NASA IRIS system for reporting safety problems (mishaps and close-calls). –S&E - Safety & Environmental system is used to document and process environmental issues. (a link to the NASA IRIS system is also provided)

26 G O D D A R D S P A C E F L I G H T C E N T E R 26 Mission Operations Assurance Program GOAL: Compliance with NPD NASA Policy for Safety & Mission Success Objectives: –Provide solutions to continuously improve overall Center mission performance through out the its life cycle –Provide mission assurance oversight and insight support to on-going projects –Provide in-depth analysis and management on project relevant Anomaly & Problem data –Provide the stakeholder feedback on cross-project critical anomaly issues and lessons learned –Assess mission performance through policy, data analysis, compliance verification, validation, early intervention, and risk management –Assure the success of Center missions on an ongoing basis –Establish central database for Center missions anomaly reports –Participate Center Goddard Procedures and Guidelines (GPG) for conducting anomaly investigations –Apply consistent practices regarding anomaly investigations

27 G O D D A R D S P A C E F L I G H T C E N T E R 27 Configuration Management Policy, Products, and Services Policy: GPR and 300-PG Process and track documents through code 300 (i.e. GPRs, waivers, and internal documents). Maintain records of comments, version numbers, approvals, disapprovals, signatures, and timelines. Keep policies and procedures current. Help, support, and facilitate documents for Code 300.

28 G O D D A R D S P A C E F L I G H T C E N T E R 28 CM Tool Contd URL:

29 G O D D A R D S P A C E F L I G H T C E N T E R 29 Management System Policy NPD , NASA Management System Policy –Delineates characteristics of a viable management system –Requires 3 rd Party audit of management system –ISO 9001 or AS9100 certification satisfies the NPD NPD , NASA Quality Assurance Program Policy –Requires AS9100 compliance for critical / complex hardware development GPR , The GSFC Quality Manual –Outlines the GSFC management system, registered to ISO 9001.

30 G O D D A R D S P A C E F L I G H T C E N T E R 30 What is ISO 9001? ISO 9001 is a set of requirements placed on an organizations business system that puts a focus on product quality through process control – AS9100 is the areaspace industry equivalent of ISO 9001, with some additional requirements At GSFC, the requirements of ISO 9001 and AS9100 are met through the set of processes called the GSFC Management System – The Management System is our ISO 9001 certified and AS9100 compliant business system –The Management System reflects the way we actually do our work The GSFC Quality Manual, GPR , outlines GSFC implementation of ISO9001 requirements.

31 G O D D A R D S P A C E F L I G H T C E N T E R 31 The GSFC Quality Policy... The Management System includes a Quality Policy formulated by Center Management. GSFC QUALITY POLICY With Customer satisfaction as our primary goal... GSFC is committed to achieve excellence in all our efforts, Exceed our customers requirements, and Continually improve our processes. As referenced in GPR C; The GSFC Quality Manual

32 G O D D A R D S P A C E F L I G H T C E N T E R 32 Internal Audit Program Conduct Internal Audits, including follow-ups of identified non- conformances Plan implementation activities toward achieving AS9100 registration. Develop and implement Root Cause/Corrective Actions (RCCA) Provide Training for GSFC Nonconformance Leads (NCLs). Implement new tools and processes for the annual Statement Of Assurance (SOA) activity. Maintain baseline SOA processes for GSFC with baseline performance measures. Integrate Organizational and Occupational Health and Safety Audits, when/where feasible

33 G O D D A R D S P A C E F L I G H T C E N T E R 33 Internal Audit Schedule Org CodeOrganization to Be AuditedPOCBldgDateLead AuditorType of Audit Complete / In-Work / Cancelled 554Laser & Electro OpticsMike Krainak331/5/2010Mark BollardLab Audit - ConsolidatedComplete LabsStan Wojnar212/2/2010Jay GarvinLab Audit - ConsolidatedComplete 546Contamination and CoatingsRandy Hedgeland42/10/2010Donna JacksonLab Audit - ConsolidatedComplete 403Global Precipation MonitoringBob Bridgers 3/15/2010Bob CollierRe-Assigned as NQA AuditComplete 210Procurement OperationsMike McGrathMulti3/26/2010Mark BollardPart of QAAR AssessmentComplete 273Receiving/InspectionGary Leganeaux16W5/6/2010Mark BollardPart of QAAR AssessmentComplete 554Laser & Electro OpticsMike Krainak195/18/2010Tom CliffordQAAR (originally joint)Complete 427LDCM (follow Up)Bob Bridgers 5/26/2010Tom CliffordPart of QAAR AssessmentComplete 762Eng. & Security Services (700)Brad Torain TBDJay Garvin Planning 582Flight Software SystemsCharles Wilderman236/29/2010John AndersPart of QAAR AssessmentComplete 596Component H/W SystemsChuck Glagett117/7/2010Mark BollardLab Audit - ConsolidatedComplete 544Electro-Mechanical SystemsArmando Morell57/14/2010Donna JacksonLab Audit - ConsolidatedComplete LabsWarren Connley348/20/2010Mark BollardLab Audit – Part of NQAComplete 200MOD/Customer Service OfficeRay RubillottaBldg 88/25/2010Tom Clifford Cancelled 552Cryogenics and Fluids BranchSusan Breon79/10/2010Donna JacksonLab Audit - ConsolidatedComplete 540Lifting DevicesBrian MontgomeryMulti9/18/2010John Anders Cancelled 350Occ. Safety and HealthArmando LopezBldg 329/21/2010John Anders Complete 300TOMSJay GarvinMulti9/24/2010Jay GarvinProcess AuditComplete 540CalibrationFelicia DonnellMulti10/18/2010Mark BollardProcess AuditPlanning 452SN Project - Ground (WSC)Bridgers / ShinnersWSC12/1/2010Jay Garvin Cancelled 322Risk ManagementTony DiventiMulti10/25/2010Tom CliffordProcess AuditPlanning 800WFF : 800/500/600Regena HaughMultiN/AMark BollardNQA Audit in SeptemberComplete (10/27/10 kj)

34 G O D D A R D S P A C E F L I G H T C E N T E R 34 Code 302 coordinates the annual Internal Control assessment of GSFC institutional, programmatic, and financial functions resulting in the Annual Statement of Assurance for signature by the Center Director. –Identify internal control process and responsibilities. –Integrate Internal Control inputs from Directorates into Center Certificate of Reasonable Assurance Package. –Serve as a resource for Directorate/Organization internal control efforts. –Conduct periodic reviews of Directorate/Organization internal control practices. Management System Internal Controls

35 G O D D A R D S P A C E F L I G H T C E N T E R 35 Code 302 Activities in Support the Office of the Chief Knowledge Officer (OCKO) Represents GSFC on the NASA Lessons Learned Steering Committee Preparing draft GPR for OCKO Preparing Lessons Learned for NEN database Lessons Learned CONTINUED

36 G O D D A R D S P A C E F L I G H T C E N T E R 36 Code 302 Activities Support OCKO forums and workshops Tentative agreement with Code 400 to generate Project related LLs Review new LLs as requested by HQ Support monthly Steering Committee telecons Support quarterly Committee meetings Lessons Learned

37 G O D D A R D S P A C E F L I G H T C E N T E R 37 Back up Charts How to Obtain all NASA/GSFC Assessments Reports

38 G O D D A R D S P A C E F L I G H T C E N T E R 38 GSFC Audit Database Link Civil Servants Click here. Non-civil-servants do not have access to Supplier records.

39 G O D D A R D S P A C E F L I G H T C E N T E R 39 Civil Servants click here to request Browse access to Supplier Audit records. Current users click Cancel to login with their current user ID. Non-civil-servants do not have access and must Cancel.

40 G O D D A R D S P A C E F L I G H T C E N T E R 40 Civil Servants complete the form to request Browse access to Supplier Audit records. Press Submit Request. This will send an request to audit coordinator. Audit coordinator will verify civil servant status, grant access and a notification will be sent to requestor. Civil Servants new users complete the form for Browse access

41 G O D D A R D S P A C E F L I G H T C E N T E R 41 Click here GSFC Audit Database Link

42 G O D D A R D S P A C E F L I G H T C E N T E R 42 Click here GSFC Audit Database Link

43 G O D D A R D S P A C E F L I G H T C E N T E R 43 Click here GSFC Audit Database Link

44 G O D D A R D S P A C E F L I G H T C E N T E R 44 GSFC Supplier Audit Database Link

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