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Welcome Marin Management CALIFORNIA GENERAL MANAGERS Thursday, April 6, 2006.

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Presentation on theme: "Welcome Marin Management CALIFORNIA GENERAL MANAGERS Thursday, April 6, 2006."— Presentation transcript:

1 Welcome Marin Management CALIFORNIA GENERAL MANAGERS Thursday, April 6, 2006

2 Congratulations Again to our Sales Achievement Award Recipients Sharon Coley, Salesperson of the Year Sharon Coley, Salesperson of the Year Eric Gebhardt, Sales General Manager of the Year Eric Gebhardt, Sales General Manager of the Year Wes Rowland, volume account sale and management (focused- service) Wes Rowland, volume account sale and management (focused- service) Sharon Coley, volume account sale and management (full-service) Sharon Coley, volume account sale and management (full-service) Hampton Inn & Suites, Crescent City, Market Share Growth (new suburban hotel) Hampton Inn & Suites, Crescent City, Market Share Growth (new suburban hotel) Bay Landing Hotel, Market Share Growth (new urban hotel) Bay Landing Hotel, Market Share Growth (new urban hotel) Days Inn, Fremont, Market Share Growth (renovated or re-branded hotel) Days Inn, Fremont, Market Share Growth (renovated or re-branded hotel) GuestHouse Inn & Suites, Santa Clara, Market Share Growth (existing hotel) GuestHouse Inn & Suites, Santa Clara, Market Share Growth (existing hotel)

3 Todays Topics and … New Accounting Guide New Accounting Guide Hotel-specific Accounting Information Guides Hotel-specific Accounting Information Guides HR Central HR Central Admin Central Admin Central Safety and security programs Safety and security programs Daily Report procedures Daily Report procedures

4 California legal compliance California legal compliance Guest speaker from Expedia.com Guest speaker from Expedia.com Sales Central audits by general managers Sales Central audits by general managers General managers break-out groups and forum General managers break-out groups and forum Overview of (non-sales) Team Site Overview of (non-sales) Team Site Announcements Announcements Todays Topics

5 New Accounting Guide T To be posted on Team Site this month C Contains some new information and policies I Is applicable to all hotels using off-site accounting s accompanied by your hotels Hotel-specific Accounting Information Guide

6 Hotel-specific Accounting Information Guide Will be available on Team Site in a couple days Will be available on Team Site in a couple days Complete it and e-mail the Word document to your regional manager and JRM by April 30 Complete it and e-mail the Word document to your regional manager and JRM by April 30 Note the section 7061 on variances from MMIs accounting practices Note the section 7061 on variances from MMIs accounting practices

7 Some Basic Financial Controls $All purchases (except food and beverage products) are made by signed Purchase Order or other form of contract. $GMs cannot approve or direct for payment their own expense reimbursement. $No pass-through expenses to a subordinates expense report. $No petty-cash transactions at the front desk and …

8 Some Basic Financial Controls $The regional manager must approve petty cash reimbursement. $The regional manager must approve the reimbursement of the managers account. $The regional manager must approve discretionary expenses above the budget--if no budget, last year. $House banks are always dead-on.

9 HR Central v vPurposes Hotel resource for HR management and legal compliance MMI resource for monitoring compliance with our best practices As a resource in the event of claims and disputes v vUsed for current and past employees--two contact files per location

10 HR Central SS number Emergency contact(s) Participation in medical plan Salary and wage Home address Full- or part-time status Driving requirements Training requirements for the position Etc. Used for all employee information, such as…

11 HR Central Hire date Orientation completion Completion of training Recording leaves and vacations taken Disciplinary actions Commendations and awards Complete performance reviews Salary or wage changes Promotions, demotions and transfers Etc. Used for all employee past events, such as…

12 HR Central 1. Confirm your account has been set up. 2. Go to http://hr.hotelpros.biz. 3. Enter current and recent past employees in the two contact files. 4. Enter immediate past events. 5. Enter all recent events. 6. Notify Allison and your regional manager when done. How to get started:

13 HR Central Reminder KEEP YOUR HR CENTRAL PASS CODE ABSOLUTELY CONFIDENTIAL.

14 Short Subjects Coming soon: Admin Central Coming soon: Admin Central Trip Advisors (www.tripadvisors.com) Trip Advisors (www.tripadvisors.com)www.tripadvisors.com Blogs Blogs

15 Safety & Security Welcome Joseph Hourigan Republic Indemnity

16 Safety & Security THE MMI BASICS OF SAFETY AND SECURITY Lee Bridgmon

17 Safety & Security Our safety goal: No one gets hurt because of something we did or should have done.

18 Safety & Security OSHA-required Injury & Illness Prevention Program (IIPP)--its Section One of MMIs Safety Manual--but it must be location-specific. OSHA-required Injury & Illness Prevention Program (IIPP)--its Section One of MMIs Safety Manual--but it must be location-specific.

19 Safety & Security Safety inspections: As scheduled on the inspection checklists on Team Site and on file for our review. Safety inspections: As scheduled on the inspection checklists on Team Site and on file for our review. Safety meetings: See the topics and standards in the IIPP. E-mail to the regional manager and Allison monthly. Safety meetings: See the topics and standards in the IIPP. E-mail to the regional manager and Allison monthly.

20 Safety & Security Safety bulletin board: Large and well-located. Post with safety meeting minutes and safe practices. See all the posting materials available on Team Site. Safety bulletin board: Large and well-located. Post with safety meeting minutes and safe practices. See all the posting materials available on Team Site. Sorry, no master keys. Sorry, no master keys.

21 Safety & Security Your emergency response bag Your emergency response bag Three levels of safety training, quizzes and certification: Three levels of safety training, quizzes and certification: All Safety Committee members All Safety Committee members Managers-on-duty Managers-on-duty All employees All employees

22 Welcome Our Special Guest Speaker Ash Kapur

23 Daily Report Procedures Prepared by the night auditor. Prepared by the night auditor. Use the standard MMI form and whatever the accountant needs. Use the standard MMI form and whatever the accountant needs. Preferably, e-mail them to the regional manager and operations coordinator as a PDF file before 9:00 A.M. Preferably, e-mail them to the regional manager and operations coordinator as a PDF file before 9:00 A.M. Do not change the formula cells. Do not change the formula cells.

24 Daily Report Procedures E-mail corrections when needed. E-mail corrections when needed. When out of balance, find it without false adjustments to the guest ledger or accounts receivable. When out of balance, find it without false adjustments to the guest ledger or accounts receivable. Verify the accuracy of the guest ledger and accounts receivable no less than weekly. Verify the accuracy of the guest ledger and accounts receivable no less than weekly.

25 Revenue Management Resources HOTELIGENCE AND MARKET VISION Michael Obester Vice president of administration

26 California Legal Compliance v vProposition 65: New signs (no mention of tobacco--see Team Site) Guest directory Vendor notification Annual employee acknowledgment sign-off Employee Handbook

27 California Legal Compliance v vServSafe certification for any food service. Try www.nraef.orgwww.nraef.org v v2006 California labor posters v vOn-duty meal break compliance

28 Monitoring Sales Central (or Delphi) for Sales Success vCtrl-C to count the total number of contacts. vReview the quality of the contact information. vReview the important page-2 fields. vCheck the destinations page. vCheck for recent history records--frequency and quality.

29 Monitoring Sales Central for Sales Success vRun a Sales Success Profile report on important accounts and prospects. vMost important: Make sure there is a scheduled sales event for every active contact. vRun a Sales Success Profile report for the entire database, measure your progress and set goals.

30 Discussion Groups and Forum GM Break-out Discussions and Forum

31 Team Sites non-Sales Resources

32 Summary: When You Get To Your Hotel... Check that your basic financial controls are in place. When available, finish and submit your Hotel- specific Accounting Information Guide by April 30. Coordinate with Allison your start-up on HR Central. Set up your IIPP, safety inspections, safety bulletin board, safety meetings and emergency response bag. and …

33 Summary: When You Get To Your Hotel Start safety training, testing and certification. Check Trip Advisors often. E-mail your daily reports in PDF format. Audit your A/R and guest ledger balances. Confirm the five compliance points of Proposition 65. Get ServSafe certified. and …

34 Summary: When You Get To Your Hotel Check for your 2006 California labor poster. Review your on-duty meal-break compliance. Monitor Sales Central or Delphi daily--set progress goals. Check and use Team Site often.

35 Drive Safely Thank you California general managers!


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