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Business Continuity DCV Chile April 2013. Vision Evolution Vision Objectives Main Definitions SGCN PolicyCorporate Governance Prevention, Impact Control.

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Presentation on theme: "Business Continuity DCV Chile April 2013. Vision Evolution Vision Objectives Main Definitions SGCN PolicyCorporate Governance Prevention, Impact Control."— Presentation transcript:

1 Business Continuity DCV Chile April 2013

2 Vision Evolution Vision Objectives Main Definitions SGCN PolicyCorporate Governance Prevention, Impact Control and Recovery Strategies Timeline and Benefits Certification Process BS25999 Chronology Learnt lessons SRAD, Disaster Recovery Site T27F Experience 2 INDEX

3 Vision Evolution Vision Objectives Main Definitions SGCN PolicyCorporate Governance Prevention, Impact Control and Recovery Strategies Timeline and Benefits Certification Process BS25999 Chronology Learned lessons SRAD, Disaster Recovery Site T27F Experience 3 INDEX

4 4 Business Continuity Management. Vision The Operational Continuity is a strategic axis for DCV development. DCVs goal is to be the last component of the financial system to stop operating and the first to recover, regardless of the incident or disaster. To protect the life and physical integrity of the Companys Collaborators and of the people who are in our premises at the moment of an incident. Business Continuity Management System Business Continuity Plan Crisis and Disaster Management Plan Probability Impact Operational Risk ManagementBusiness Continuity Management System High impact unlikely risks Normal Impact feasible risks

5 5 Business Continuity Management. Progress Start of efforts toward operational continuity Contingency procedural tests Contingency plan for all resources and critical services Y2K Plan Business Continuity Plan (BCP) New Methodology. The function is created Reformulation toward a SGCN Incorporation of DRP+CMP BCP Updating and Maintenance Establishment of DCV Establishment of DCV Registros BS 25999 Standard is issued Production sites are moved to TIER III Custody and registry of IRF transactions Custody and Registry of IIF transactions Custody and Registry of IRV transactions Intraday Clearing House DVP, FLI Operations Dematerialization DCV Progress SGCN Progress Distribution of offices in two buildings Work Plan according to BS25999 standard Forward Site in USA Euroclear Mila SADE Web Agreement with DTCC Electronic Position Certificate ACSDA Leadership Forum (ALF)

6 Vision Evolution Vision Objectives Main Definitions SGCN PolicyCorporate Governance Prevention, Impact Control and Recovery Strategies Timeline and Benefits BS25999 Certification Project Chronology Learnt lessons SRAD Disaster Recovery Site T27F Experience 6 INDEX

7 7 Business Continuity Management. Policy To ensure the availability of critical processes and compliance with the regulations. To provide guidelines on the roles and obligations of the business continuity management. To recover the critical services, safeguarding the peoples protection and security. Objectives Safeguard the security of all the people who are in DCV premises. Align the governing law requirements as per the guidelines of the BS 25999 standard. Continuity issues must be incorporated to DCVs culture. Main Definitions

8 Vision Progress Vision Objectives Main Definitions SGCN PolicyCorporate Governance Prevention, containment and recovery Strategies Timeline and benefits BS25999 Certification Project Chronology Learnt lessons SRAD Disaster Recovery Site T27F Experience 8 INDEX

9 9 Business Continuity Management. Corporate Governance Board Disaster Recovery and Crisis Management IT Committee Audit and Risk Committee Risk Management Information Security Operational Risk Business Continuity Continuity Plans Activation Processes Owners Emergency Committees Spokesman Crisis Management Committee (CMC) Premises Recovery Committee People Support Committee Technology Recovery Committee Communications (internal and external) Committee Organizational and Functional Structure

10 Vision Evolution Vision Objectives Main Definitions SGCN PolicyCorporate Governance Prevention, Impact Control and Recovery Strategies Timeline and Benefits BS25999 Project Certification Chronology Learnt Lessons SRAD Disaster Recovery Site T27F Experience 10 INDEX

11 11 Business Continuity Management. Strategies Prevention Strategy (probabilities) Risk Management Capacity Management Incident Management Problem Management Impact Control Strategy System of Business Continuity Management Operational Issues People. Every key function is backed up Premises. Alternative administrative site Technological Issues Every component is duplicated Distributed Data Centers Recovery Strategy (action plan) Based on a Recovery Time Objetive (RTO) of 2 hrs. Continuity Procedures Disaster Recovery Plans and Crisis Management

12 Vision Evolution Vision Objectives Main Definitions SGCN PolicyCorporate Governance Prevention, Impact Control and Recovery Strategies Timeline and Benefits BS25999 Certification Project Chronology Learnt lessons SRAD Disaster Recovery Site T27F Experience 12 INDEX

13 Business Continuity Management. BS25999 Certification Project 13 Shows the interested parties that our business is performed efficiently. Meets the expectations of organizational resilience. Shows that we have set the best continuity practices on the leading edge of our business. Helps manage risks for the proper functioning of the business, ensuring its survival. Benefits JUL OCT NOV BSI Audit 2012 DEC JAN BSI Audit KPMG Internal Audit Deloitte Internal Audit 2013 AUG Management Committee Revision Audits and revisions timeline MAY BSI Audit NOV BSI Audit JAN 2014 MAY MAR JUN ISO 22301 becomes effective Management Committee Revision

14 Vision Progress Vision Objectives Main Definitions SGCN PolictyCorporate Governance Prevention, containment and recovery Strategies Timeline and benefits BS25999 Certification Project Chronology Learnt lessons SRAD Disaster Recovery Site T27F Experience 14 INDEX

15 Saturday 27-02Sunday 28-02Monday 01-03 T02/27/2010 03:34 hrs. 03:45 Business Continuity Official gets in touch with Security personnel within the premises. 07:00 Contact with the Office Recovery Committee. 09:00 Office Recovery Committee visits DCV. There are no structural damages, detecting only damages in partition walls, wall covering and detachment of external glass. 10:00 Telework IT Service Verification 14:00 Technology Recovery Committee visits CIENTEC Production Site. Services are reduced as precaution. Ongoing Report to Management. Situation status. 12:00 Technology Recovery Committee verifies Services and activates SARA and SADE. 13:00 Connectivity tests with interested parties. BCCH – BVS – COMBANC. 17:00 Technology Recovery Committee visits ENTEL Production Site. 17:45 Services checkup. 19:00 IT Services activated in both Production sites. 20:00 Situation Status reported to Board Members. Assessment and Analysis of the Situation Activation and Communication 09:00 Registry of collaborators and critical personnel distribution in alternate building. 09:30 Critical personnel shifts activation. 11:00 DCV situation status reported to interested parties. 17:00 Registry of personnel available at their work posts and contact with absent personnel. (15 people absent, 4 of them out of Santiago). 17:00 Internal publication of list of critical personnel and work stations assigned. Terremoto Cronología Activated Continuity Plan Business Continuity Management. T27F Chronology Difficulties in communication through mobile phones and landlines 15

16 Plan de Mejoras Corto plazo Monitoring improvement. More coverage through automatic tools and generation of manual commands. 3rd Site. From being an information backup site (Concepción, CHILE) to being a fully operational Production Site (USA). Independent Electric Power. Keep the power unit in continuous operation and independent autonomy capacity. Anti-explosion pad implementation. In meeting rooms and offices. Security. Improve exit way signage and autonomous emergency lights. Anchoring of the false ceiling, air conditioning and lights. Premises IT Infrastructure Business Continuity Management. Learnt lessons Training. Implementation of a training and awareness program (psychologists, experts, best practices, competences, role playing modeling exercises). Contact Information. Registry of collaborators contact information, as well as of special medical requirements. Communication Plan. Strengthening of the strategy of communication to interested parties. Alternate communication equipment. Acquisition of alternative equipment to mobile telephony. NEXTEL. Civil Protection. Floor leaders program and strengthening of basic security kit. Human Resources 16

17 Plan de Mejoras Corto plazo Business Continuity Management. Learnt lessons. Disaster Recovery Site (SRAD) 17 Phase IPhase II

18 Business Continuity DCV Chile April 2013 Thanks!!


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