1. Tourico Support Site www.touricosupport.com www.touricosupport.com Amie Padgett, Customer Service Manager amie@touricoholidays.com Yenny Ortiz, Customer Service Representative yenny@touricoholidays.com

2. Login: To obtain User ID and Password clients are to contact customerservice@touricoholidays.com Once User ID and password are entered in the appropriate fields, click Login button to enter site.

3. Home page looks like this :

4. My Cases: My Cases module allows client to manage their cases. Here they can submit new cases, check for current status and also send and receive replies and resolutions.

5. Open a new support request: The New Case Entry form allows the client to enter all information related to your incident Click here for New Case Entry form.

6. Support Product/Service: Here the agent selects the support product which they want to receive support on. Chose which product from drop down box.

7. Support Product/Service: Here the agent selects the sub group which they want to receive support on. Chose a more detailed description of the product.

8. Enter reference numbers: Tourico reference numbers that are attached to each reservation.

9. Enter Supplier Name: Example: Hotel: Holiday Inn *** Rental Car: Hertz

10. Enter Guest info: Here the client enters the name of the guest that is on the reservation.

11. Agent info: The agent will input their email address so that we can communicate with them while the case is being investigated. Agent enters email address here.

12. Subject/Description: Agent enters complete details and description of inquiry for their guest. Enter description here:

13. Attachments: Here the client can attach documents to support their inquiry. Attach document here.

14. SUBMIT: The agent clicks on Submit to enter inquiry and receive case number. Click here to submit and receive case #

15. CASE ID # The system produces a case ID # for the client and sends confirmation email to notify the inquiry was submitted properly. Assigned case ID #

16. Overview of what a case looks like after entered.

17. All inquiries requesting compensation must be entered no later than 30 days from return of travel.

18. We advise clients to please allow 7-14 days for resolution.

19. ~THANK YOU~