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Published byDillon Stallman
Modified over 2 years ago
Tourico Support Site Amie Padgett, Customer Service Manager Yenny Ortiz, Customer Service Representative
Login: To obtain User ID and Password clients are to contact Once User ID and password are entered in the appropriate fields, click Login button to enter site.
Home page looks like this :
My Cases: My Cases module allows client to manage their cases. Here they can submit new cases, check for current status and also send and receive replies and resolutions.
Open a new support request: The New Case Entry form allows the client to enter all information related to your incident Click here for New Case Entry form.
Support Product/Service: Here the agent selects the support product which they want to receive support on. Chose which product from drop down box.
Support Product/Service: Here the agent selects the sub group which they want to receive support on. Chose a more detailed description of the product.
Enter reference numbers: Tourico reference numbers that are attached to each reservation.
Enter Supplier Name: Example: Hotel: Holiday Inn *** Rental Car: Hertz
Enter Guest info: Here the client enters the name of the guest that is on the reservation.
Agent info: The agent will input their address so that we can communicate with them while the case is being investigated. Agent enters address here.
Subject/Description: Agent enters complete details and description of inquiry for their guest. Enter description here:
Attachments: Here the client can attach documents to support their inquiry. Attach document here.
SUBMIT: The agent clicks on Submit to enter inquiry and receive case number. Click here to submit and receive case #
CASE ID # The system produces a case ID # for the client and sends confirmation to notify the inquiry was submitted properly. Assigned case ID #
Overview of what a case looks like after entered.
All inquiries requesting compensation must be entered no later than 30 days from return of travel.
We advise clients to please allow 7-14 days for resolution.
Students are able to generate a one-time login through their VTAC User Account. The login details will need to be forwarded to the person nominated to.
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Enter your UserID and Password. For first time users your userID and password will be your employee ID#. However, if you do not know your employee ID#
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Log in to your Cougar Net. Once in your Cougarnet, click on the Staff Tab.
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