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Tourico Support Site Amie Padgett, Customer Service Manager Yenny Ortiz, Customer.

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Presentation on theme: "Tourico Support Site Amie Padgett, Customer Service Manager Yenny Ortiz, Customer."— Presentation transcript:

1 Tourico Support Site Amie Padgett, Customer Service Manager Yenny Ortiz, Customer Service Representative

2 Login: To obtain User ID and Password clients are to contact Once User ID and password are entered in the appropriate fields, click Login button to enter site.

3 Home page looks like this :

4 My Cases: My Cases module allows client to manage their cases. Here they can submit new cases, check for current status and also send and receive replies and resolutions.

5 Open a new support request: The New Case Entry form allows the client to enter all information related to your incident Click here for New Case Entry form.

6 Support Product/Service: Here the agent selects the support product which they want to receive support on. Chose which product from drop down box.

7 Support Product/Service: Here the agent selects the sub group which they want to receive support on. Chose a more detailed description of the product.

8 Enter reference numbers: Tourico reference numbers that are attached to each reservation.

9 Enter Supplier Name: Example: Hotel: Holiday Inn *** Rental Car: Hertz

10 Enter Guest info: Here the client enters the name of the guest that is on the reservation.

11 Agent info: The agent will input their address so that we can communicate with them while the case is being investigated. Agent enters address here.

12 Subject/Description: Agent enters complete details and description of inquiry for their guest. Enter description here:

13 Attachments: Here the client can attach documents to support their inquiry. Attach document here.

14 SUBMIT: The agent clicks on Submit to enter inquiry and receive case number. Click here to submit and receive case #

15 CASE ID # The system produces a case ID # for the client and sends confirmation to notify the inquiry was submitted properly. Assigned case ID #

16 Overview of what a case looks like after entered.

17 All inquiries requesting compensation must be entered no later than 30 days from return of travel.

18 We advise clients to please allow 7-14 days for resolution.

19 ~THANK YOU~


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