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Dreamforce 2013Dreamforce 2013 Highlights The Internet of Customers Dreamforce 2013Dreamforce 2013 Highlights The Internet of Customers Kevin Sciolino.

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Presentation on theme: "Dreamforce 2013Dreamforce 2013 Highlights The Internet of Customers Dreamforce 2013Dreamforce 2013 Highlights The Internet of Customers Kevin Sciolino."— Presentation transcript:

1 Dreamforce 2013Dreamforce 2013 Highlights The Internet of Customers Dreamforce 2013Dreamforce 2013 Highlights The Internet of Customers Kevin Sciolino Principal Cloud Success Technologist

2 Keynotes Salesforce1 Sales Cloud Service Cloud Marketing Cloud Chatter Platform Agenda

3 Keynotes All Keynotes Marc Benioff Marc Benioff is chairman and CEO of He founded the company in 1999 with a vision to create an on-demand information management service that would replace traditional enterprise software technology. Benioff is now regarded as one of the pioneers of cloud computing and has been instrumental in driving businesses to transform into customer companies by embracing social and mobile cloud technologies to connect with customers, partners, employees and even products in new ways. Marissa Meyer Marissa Mayer was named Yahoo! CEO, President and Director in July 2012. Prior to Yahoo! Marissa Mayer was Vice President of Local, Maps, and Location Services at Google where she oversaw product management, engineering, design and strategy for the companys suite of local and geographical products, including Google Maps, Google Earth, Zagat, Street View, and local search, for desktop and mobile. During her 13 years at Google, Marissa held numerous positions, including engineer, designer, product manager, and executive, and launched more than 100 well-known features and products. Sheryl Sandberg Sheryl Sandberg is Chief Operating Officer at Facebook. She oversees the firm's business operations including sales, marketing, business development, legal, human resources, public policy and communications. Prior to Facebook, Sheryl was vice president of Global Online Sales and Operations at Google, where she built and managed online sales for advertising and publishing and operations for consumer products worldwide. She was also instrumental in launching, Googles philanthropic arm.

4 Salesforce1 Available NOW for iPhone, iPad, and Android phonesiPhone, iPad Android SalesforceA for Admins SalesforceA ADP Success Story Video S1 App Admin Guide S1 App Developer Guide S1 Setup S1 Platform API Services Guide S1 Blog S1 Development Class CREATE AMAZING APPS. CONNECT EVERYTHING. The Salesforce1 Platform accelerates the development and deployment of apps. 100% cloud, it's the Customer Platform that lets you: Create custom apps, fast, with clicks or code, Connect faster to everything, with powerful APIs, Deploy and access any app on Salesforce Get going with over 2,000 apps on the AppExchangeSalesforce1

5 Sales Cloud DF13 Sales Cloud Keynote Salesforce Console for Sales Allow inside sales teams to work smarter, faster. See sales intelligence, detailed company info, and multiple leads on a single screen GROW SALES FASTER WITH THE WORLDS #1 SALES APP. Welcome to Sales Cloud, built on the Salesforce1 Platform. A new world, and a better way to sell. Where field sales sells only on mobile devices. And inside sales is fed nothing less than the best leads. Its sales managers knowing which deals will close. And when. A world where lead and contact information is always fresh and complete. And everyone performs like an A player.Sales Cloud

6 Service Cloud DF13 Service Cloud Keynote Embed Service in any device through Salesforce1 Multi-Monitor support for Agent Console Agent Console Co-Browsing - allows agents & customers to collaborate and solve cases together Co-Browsing DELIVER AMAZING SERVICE WITH THE WORLDS #1 CUSTOMER SERVICE APP. Welcome to the Service Cloud. Build customer loyalty. Increase first call resolution and agent productivity. Improve customer satisfaction by 37%. All while delivering fast customer service from anywhere with Service Cloud, built on the Salesforce1 Platform.Service Cloud

7 Marketing Cloud DF13 ExactTarget Marketing Cloud Keynote DF13 ExactTarget Marketing Cloud Keynote Part 1, Part 2, Part 3,Part 1Part 2Part 3 Part 4Part 4, Part 5, Part 6Part 5,Part 6 ExactTarget Marketing Cloud Overview ExactTarget Marketing Cloud Overview TRANSFORM CONSUMERS INTO CUSTOMERS ACROSS ALL DIGITAL CHANNELS. The ExactTarget Marketing Cloud, built on the Salesforce1 Platform, allows marketers to create 1:1 campaigns like never before. So you can combine traditional digital channels like email, mobile, social, and the Web with any conceivable product from toothbrushes to cars to turn consumers into customers.ExactTarget Marketing Cloud

8 Chatter DF13 Collaboration Keynote Company Communities BE MORE PRODUCTIVE WITH COLLABORATION AT THE HEART OF YOUR BUSINESS. Chatter Chatter is the leading enterprise social network that allows teams to sync up and take action, and powers Communities to connect like never before. And because it's built on the Salesforce1 Platform, you can create custom actions and deploy instantly to every desktop and device, and access any app from a fast, easy-to-use social feed.

9 Platform DF13 Platform Keynote Heroku1 Customer Apps Private AppExchange Salesforce Identity CONNECT TO YOUR SALESFORCE DATA, FASTER AND MORE EASILY. Say hello to one, all-encompassing, completely open, Customer Platform. New APIs and platform services make building apps faster to connect with customers, employees, partners, and the next generation of devices and apps.Customer Platform

10 DF13 Keynote Part 1: Grow Faster with the Right Data Part 2: What does the right data mean? Part 3: The Right Moment now includes List-clean Real-time targeted cleanup Social keys & API access THE BEST BUSINESS DATA IN THE #1 SALES APP With you get contacts and company profiles from leading data sources from inside Sales Cloud. Connect with key decision makers faster. Easily plan territories. And increase sales and marketing productivity with the latest, most accurate

11 DF13 Keynote RESULTS-DRIVEN SALES COACHING Welcome to Coach your team directly within Salesforce CRM. Use coaching to help more reps achieve quota every month, and set goals tied directly to reports in

12 Salesforce Foundation How the government of Haiti is rebuilding with Salesforce Foundation How the government of Haiti is rebuilding with Salesforce Foundation Heres where you can help DF13 Ideas & Conversations Petra Němcová, Founder, Happy Hearts FundPetra Němcová Laurent Lamothe, Prime Minister of Haiti and Sean Penn, Ambassador at Large for HaitiLaurent Lamothe, Prime Minister of Haiti and Sean Penn, INTEGRATED PHILANTHROPY. The Foundation is based on a simple idea: Leverage's people, technology, and resources to help improve communities around the world. We call this integrated philanthropic approach the 1/1/1 Foundation

13 Accessing DF13 Presentations & Videos Visit the YouTube Channel Check out the Dreamforce YouTube ChannelDreamforce YouTube Channel Check out Dreamforce VideosDreamforce Videos Search for Dreamforce2013Dreamforce2013 Search for a specific session name in YouTube Visit the Dreamforce 13 Session Page in DecemberDreamforce 13 Session Page Use filters to narrow your search Select the watch the video link Select the View PDF link Check out the Session feed in the Dreamforce AppDreamforce App

14 Call To Action Watch the Opening KeynoteOpening Keynote Watch the Product Keynotes Salesforce1 Platform Product Keynote Sales Cloud Service Cloud ExactTarget Marketing Cloud Review 3 other Dreamforce 13 Videos of interestDreamforce 13 Videos Download the Salesforce1 App for iPhone, iPad, and Android phonesiPhone, iPadAndroid Download the SalesforceA App for iPhone, iPad, and Android phones iPhone, iPadAndroid Engage your account team to help build your Salesforce roadmap REGISTER for Dreamforce 14 Subscribe to the YouTube ChannelYouTube Channel Check us out on LinkedIn and FacebookLinkedInFacebook Join the Salesforce Success Community and stay engagedSuccess Community Visit Developer Zone Library and download the latest DF13 materialsDeveloper Zone Library

15 Register for Dreamforce '14 Here


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