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SAP Organization Change Management (OCM) Building a Stakeholder Realization Plan.

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Presentation on theme: "SAP Organization Change Management (OCM) Building a Stakeholder Realization Plan."— Presentation transcript:

1 SAP Organization Change Management (OCM) Building a Stakeholder Realization Plan

2 2 EXAMPLE SAP SUCCESS PRACTICE APPENDIX EXAMPLE SUCCESS PRACTICE SAP Organization Change Planning

3 3 Road Map Recommendation: for Business Transition, Communications & Training Deliver On-Going Communication Evaluate SAP Support Competency SITE TRAINING Bus. / IT Knowledge Transfer Plans Prepare Training Materials Develop Tact Comms Plan Identify Comms FAQs Update Messages Develop Leadership Action Kit Develop & Publish Site Specific FAQs Leaders Prep Teams For Transition Conduct Work Impact Anlaysis Indivudal Leadership Plannig Sessions Finalize SAP SLAs Evaluate SITE Transition Success Training Starts Training Starts Execute SAP Transition Plan (SEE DETAILED 120 Day Plan) Plan SITE Post GO LIVE Capability Plan Craft Employee Messages Update Management Messages Pilot SAP Service Procedures Develop SAP Training Strategy and Knowledge Transfer Plan Defining SAP Training Requirements Draft Wave 1 Comms Craft Key Messages 18 WK S Post GOLIVE Update Update Key Stakeholder Analysis Develop Leadership Action Plan Mgmt Comms SITE Comms KT Comms Go-Live Comms Sr Exec Comms CHANGE COMMUNICATIONS BUSINESS TRANSITION MGT. TRAINING & CAPABILITY MGT. Mgr Action Kit Nov Jan 07 JulyMay Dec 07 Dec 07 8 WK S Go Live SITE Comms SeptMarJulyOct EXAMPLE OCM PLAN Finalize Dec Mkg / Governace Process Conduct Bus. Readiness Assessment DELIVERABLE PROGRAM MILESTONE SME List OCM PLAN OCM MileStones STK Anal. FAQ List 8 Wk CommPlan Training Strategy Aud. Anal. PROGRAM Announcement PROGRAM UpdateGO LIVE Update 28 WK S Create Next SITE Training Plan Prepare Instructors / Power Users FIRST 28 WEEKS

4 4 EXAMPLE SAP SUCCESS PRACTICE APPENDIX EXAMPLE SUCCESS PRACTICE Detailed 120 Day Site Readiness Plan

5 5 Business Transition Planning Site Readiness Plan (4 Months Prior to Go Live) WF : Stands for Workforce Transition EXAMPLE PLAN

6 6 EXAMPLE SAP SUCCESS PRACTICE APPENDIX EXAMPLE SUCCESS PRACTICE ALTERNATIVE SAP Organization Change Roadmaps

7 7 1. Operations Readiness Transition Roadmap (Prelim. / Final) Risk Interviews (Project Team & Field) Risk / Readiness Assessment Field Transition Plan (Go Live / OnGoing) Field Cutover Kickoff [Go Live ] 2. Leadership & Change Communication Create General Messages & Universal FAQs Update Communication Strategy Create Site / Audience Specific FAQs Update Communications Calendar Create Stakeholder Mgt. Plan (Prelim. / Final) Ops. Leadership Strategy (Go Live / OnGoing) Ops. Leadership Action Plans (Go Live / OnGoing) Ops. Stakeholder Awareness Kit (OnGoing) 3. Process Analysis / Procedure Support Work Impact Info Compiled Work Impact Summary (SSC vs. Field Roles) PP Process Summary (High level views) SSC SLAs / Go Live Perf. Targets Operating Docs / WorkGuides (Go Live / OnGoing) 2. Site Readiness (Linked to Cutover Plans) Data Conversion Activity & Site Support Local Infrastructure / Workstations Prepared Site Cutover Support Strategy Execute Cutover HelpDesk Staffing Plan 5. Training (Linked to Training Team Plans) Updated SSC Training Plan Detailed Training Reqs. & Curriculum Plan Casual Users Training Doc. (Prelim. / Final) Field User Training Plan Training Schedule Confirmed Training Sessions ( SSC / Go Live HELP DESK) Work Aids / Orientation Kit (Field Users) OPERATION TRANSITION PLANNING 2006 2007 FEBMARMAYJUL/AUG SEP/OCT JANNOV/DEC SAP HCM Proj Organization Change Milestones JANMAR GENERIC OCM PLAN EXAMPLE NOV / DECFEB CRITICAL ACTIVITY

8 8 Leading Practice OCM Worksteps & Timeline Local Roles Validation Identify Local Roles and Responsibilities Integration Testing UAT Validate Roles with HR/OD Go Live Organization Strategy and Design Criteria Organization Design Model Organization Design Changes Organization Design Implementation Plng. and Transition Mgnt. Baseline/ Release Configuration Process Design Audience Analysis / Curriculum Definition Trainer Preparation Courseware Development Training Schedule Post Go Live Trng./ Stabilize End- User Trng. Courseware Distribution End- User Trng. Translation Cutover Develop Trng. System Refresh Training System Identify Roles and responsibilities Broadcast Communications (Stars denote Change Readiness Assessments and Measurement) Local Introductory Communications Local Detailed Communications Training/Learning Strategy & Approach Communication Strategy and Approach Executive Alignment/Leadership Network GENERIC OCM PLAN EXAMPLE


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