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Period: 2003 - 2005 The Projects were with the following customers: – DIGICALL – SYRINGA – CSF FOUNDRIES – TNT – PROTEA Peter Bushell, founder and CEO.

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Presentation on theme: "Period: 2003 - 2005 The Projects were with the following customers: – DIGICALL – SYRINGA – CSF FOUNDRIES – TNT – PROTEA Peter Bushell, founder and CEO."— Presentation transcript:

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2 Period: The Projects were with the following customers: – DIGICALL – SYRINGA – CSF FOUNDRIES – TNT – PROTEA Peter Bushell, founder and CEO of Three Tiers Consultants cc, consulted on various projects, specifically doing ISO9001 implementations for these customers. On 5 of these projects, specific data was gathered to empirically show the overall business improvement made as well as the associated return on investment for those projects.

3 Digicall ISO9001 Certification 100 seat Insurance Claim Call Centre for two "Glass- Fitting" Companies Syringa ISO9001 Certification Technical Recruitment Company 3 Person Operation

4 CSF Foundries ISO9001 Certification Labour Intensive Small Industrial Foundry Specializing in water- industry custom design castings 15 staff TNT ISO9001 Certification 4 Major National (South Africa) Centres of an International door-to-door Courier Total 200 people

5 Protea Small to medium Chemical Manufacturing & Servicing Company people

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11 CUSTOMER:DIGICALLSYRINGACSF FOUNDRIESTNTPROTEAAVERAGE Consulting Period (Months): No. of Consultants:11111 Consulting Fee (Rand: Thousands): Customer Complaints:8.50%11.00%6.00%13.50%7.50%9.30% Man Hours:2.00%0.00%3.00%1.50%1.00%1.50% Consumption:0.00% 1.50%0.00%0.50%0.40% Scrap:0.50%0.30%2.00%0.70%2.30%1.16% Re-work:1.60%0.90%3.10%1.40%1.20%1.64% Debtors:2.30%1.60%2.70%3.10%1.90%2.32% Recycling:0.40%0.20%1.40%2.20%1.70%1.18% Supplies:0.30%0.00%0.80%0.50%0.70%0.46% Skills:1.60%0.00%4.20%1.20%2.10%1.82% Service:2.00%1.50%1.80%3.50%2.40%2.24% Sales:4.30%2.70%1.30%6.20%3.70%3.64% Gross Turnover (Rand: Millions): Savings (Rand: Millions): Overall Percentage Saved:23.50%18.20%27.80%33.80%25.00%25.66% Actualized Turnover (Rand: Millions):

12 CUSTOMER:DIGICALLSYRINGA CSF FOUNDRIESTNTPROTEAAVERAGE Consulting Period (Months): No. of Consultants:11111 Consulting Fee (Rand):120,00040,00050,000280,000120,000122,000 Savings (Rand):5,640,0001,090,0004,73 0,0009,13 0,0005,000,0005,120,000 Overall Percentage Saved:23.50%18.20%27.80%33.80%25.00%25.66% Actualized Turnover (Rand):29,640,0007,090,00021,720,00036,12 0,00025,00 0,00023,910,000 Return on Investment(Rand):4700%2730%9452%3259%4167%4194%

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