2 5th Meeting of ECO Postal Authorities 22-23 June 2009Islamabad - Pakistan
3 Pakistan Post Country Report byFazli Sattar KhanAdditional Director GeneralPakistan Post
4 Sequence of Presentation Basic Facts about PakistanPakistan Post (Historical Perspective)Pakistan Post - An OverviewOrganizational StructureMajor Services offered by Pakistan PostPostal ServicesMoney Remittance ServicesWU International Inbound Money Transfer
5 Sequence of Presentation (cont..) Special Money Orders Benazir Income Support Programme (BISP)Military Pension Payment SystemPostal Life Insurance (PLI)Customer CareSteps taken by Pakistan Post in the Recent PastCompliance of Decisions of the 4th Meeting of ECOPSC as ECO Regional Postal Training Center
6 Basic Facts About Pakistan Located in South AsiaIndependence: 1947Area: 796,095 sq kmsPopulation: over 160 millionCurrency: Pak RupeesCapital: IslamabadPer Capita Income: US$10,46Democratic form of governmentDue to its location, Pakistan is of an immense strategic importance in the South Asia
7 Pakistan Post (Historical Perspective) Post Office Department was established under the Post Office Act 1898Inherited the British Postal System at the time of Independence (1947)Post and Telegraph bifurcated in 1962Pakistan Postal Services Management Board was Established in the Year 2002Postal Services Ministry was established on 3rd November 2008
8 Pakistan Post - An Overview Post Offices ,343Population served per post office 13,000Post Offices in Rural Areas %Employees (Regular & Part-time) 48,000Daily Business Transactions Rs 4.7 BillionYearly Revenue Rs 6.2 BillionEstimated Revenue Rs 7.5 BillionProjected Revenue Rs 9.3 Billion(US$ = PKR 80)
9 Organizational Structure Ministry of Postal ServicesDirectorate General Pakistan Post8 Circles headed by Postmasters General2 PLI Circles headed by General ManagersRegions headed by Deputy Postmasters General(11 Postal Regions)81 GPOs headed by Chief Postmaster/Senior Postmasters2600 Post Offices (Departmental)9370 Post Offices (Extra Departmental)
10 Major Services offered by Pakistan Post Postal ServicesLetters, parcels, express mail etc.Remittance ServicesInland Money Orders , Special Money Orders (BISP, Food Support Scheme FSS), Postal Orders, Postal Drafts, Electronic Money TransferInternational Postal ServicesAir Mail, Expedited Mail Services (EMS) etc.
11 Agency Functions Pakistan Post renders 55 Agency Functions including Savings BankMilitary Pension PaymentUtility Bill CollectionLife InsuranceProvincial Tax CollectionCollection of Motor Vehicle TaxRenewal of Driving Licenses, Arms LicensesPrinting and Sale of Agricultural Loan Pass Books etc.
12 Postal Services Counter Automation at major stations Over 400 million articles handled annually
13 Postal Services Track and Trace System www.ep.gov.pk Integrated with International Postal System (IPS)
14 Money Remittance Services Electronic Money Transfer service for foreign remittances in collaboration with Western UnionDisbursement under Benazir Income Support Programme (BISP)Disbursement under Food Support Scheme of the Punjab Govt (FSS)Ordinary Money Order ServiceFax Money Order ServiceUrgent Money Order service
15 Western Union International Inbound Money Transfer Legal channel of inbound money transferSystem in place in collaboration with Western UnionStarted in the year 2002Initially 81 outlets were registeredExtend to 850 outlets in the year 2004Average monthly transactions are over 60,000Over 1400 outlets at present
17 Special Money Orders Benazir Income Support Programme (BISP) Project launched23/12/2008No. of money orders issued4.6 millionAmount disbursedRs 13 billionDisbursement percentage (upto April 2009)97%
18 Military Pension Payment System 1.3 million pensioners served monthlyRs 26 billion are paid annuallySystem is fully computerized
19 Postal Life Insurance (PLI) Agency Service on behalf of Ministry of FinanceA welfare scheme operated on “No Profit - No Loss” basisOffers various Life and Group Insurance PoliciesPolicy holders on 30/06/ ,619PLI Reserve Fund Rs billionAnnual Premium Income Rs million
20 Customer Care Customer is the King, King is to be delighted Online complaint/suggestion handlingCustomer Care DepartmentCall Centers established for customer careUAN number ( ) for major citiesSpecialized training of the operatorsTotal Customer Care and Satisfaction
21 Steps taken by Pakistan Post in the Recent Past Provision of motorcycles to PostmenProvision mobile phones to PostmenPakistan Post Mobilink Money Order Service launched on 28th November 2008Service offered to customers through MobilinkCash handling and registration of the clients by Pakistan PostTechnical and Backup support by MobilinkSpecial Arrangements made for Internally Displaced Persons at Mardan, North West Frontier Province
22 Postal Staff College as ECO Regional Postal Training Center Managerial TrainingPostal Staff College Islamabad is required to be fully utilized for the managerial training of the officers of ECO member countries.The college is equipped and is being run by highly qualified faculty.
23 Postal Staff College as ECO Regional Postal Training Center It is proposed that regular training courses of ECO postal officers are held at Postal Staff College on yearly basisPostal Staff College is in the process of preparing tailor made courses for the postal officers from ECO member states with some financial support from ECOWe are in position to turn these capacity building courses into a regular annual exerciseIn response to the Agenda Item No. 10 of the 4th Meeting of ECO Postal Authorities at Baku on Oct , Pakistan proposes that the Postal Staff College Islamabad may be declared as ECO Regional Postal Training Center as a body affiliated with ECO.
24 Compliance of Decisions of the 4th Meeting of ECO Pakistan Post has imparted training to 132 middle grade postal managers from ECO member states at Postal Staff College, IslamabadFour different courses have been especially designed by the Postal Staff College for senior and middle management and submitted to ECO SecretariatFinancial Management, Postal Rate Fixing and CostingQuality of Service and Project Handling for Utilization of Quality of Service FundHuman Resource ManagementUPU and International MailIt is for the member administrations to nominate officers
25 Compliance of Decisions of the 4th Meeting of ECO Common stampsCommon stamp was issued on 11th March 2009Enhancement of Role of Private SectorMOU signed between Pakistan Post and SpeedEx courierPakistan Post to book, transmit and deliver SpeedEx mail on commissionFollowing services have been outsourcedFranchise Post office, Mail Motor Contracts, Security, Sanitation
26 Compliance of Decisions of the 4th Meeting of ECO Publicizing on ECO Postal WebsiteThe relevant information regarding Pakistan Post on the topics of common interest including training facilities, training schedules, the achievements in Information and Communications Technologies (ICTs) etc. have been put in placeCommon Philatelic ExhibitionPakistan Post will be privileged to hold philatelic exhibition and will happily participate in such exhibitions arranged by the member countries