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Digital Transformation … Better Business through Improved Operations.

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Presentation on theme: "Digital Transformation … Better Business through Improved Operations."— Presentation transcript:

1 Digital Transformation … Better Business through Improved Operations

2 Return on Investment- 135% *Study done by Deloitte for one of Newgen Customers

3 Exception- Missing Documents 3 Digital Transformation OmniScan Physical Document Newgen Enterprise Scanning Solution Phase -1 Phase -2 OmniDoc Server Approval Document Approval Online Archival Monitoring, Tracking & Reporting Secured Storage Scanned Documents along with Indexed Data is Uploaded to OmniDocs (Document Management System) Approvals for Scanned Documents along with Exception Handling (Omni Flow) & Monitoring (BAM) Scanned Document Physical Document Verify Document Discrepancy Resolution Comprehensive Product RangeIndustry Domain ExpertiseEnterprise-wide CoverageRapid DeploymentMission-critical Process SupportValue for Money

4 Products in Enterprise Content Management, Business Process Management and Customer Communication Management. No 1 in India. Global footprint in 50 countries 1200 people strong 20 years old organization 40 Patents for its own products Products in Enterprise Content Management, Business Process Management and Customer Communication Management. No 1 in India. Global footprint in 50 countries 1200 people strong 20 years old organization 40 Patents for its own products Newgen Overview 4 India USA Canada UAE Singapore Offices BPM and ECM MQ recognition 2011 Wave Report for DOCCM (Document Output for Customer Communication) Decision Matrix for BPM, 2011 Top 3 Value for Money BPM Vendor 2013 Global Software Leaders Report 2011 Market Share Report

5 Some of Our Prestigious Customers B anking & Finance Insurance BPO & Shared Services Others Telecom

6 Common Thoughts on top of your mind 6 Growing Customer Expectations, Customer Loyalty Acquire & retain Customers, Customer Life time Management Optimize Channels, Maximize ROI Tap Hidden Market Potential, Deploy Revenue Generating Services. Boost Retention rates, More Personalized Services

7 Pain Areas – Process Management 7 Risk of damage or loss, when files are physically moved between locations Uniform Distribution of work Exception Handling Leakage of Information & Duplication Costs Real Time Monitoring (Current status of data or resources)

8 Newgen Product Suite 8

9 Advantage of Digital Transformation 9 Fill in Forms/Generate Document Check documents for Completion Executive at Branch Head Office Initiate the Process Process Courier documents to Central Head Office Manual Document Handling Parallel Routing Rule based Routing Can view electronic images for reference Image Assisted Data Entry Automatic escalations Automatic Archival of Documents SLA Management Exception Management Update the Process Online As Is Process Digital Transformation Send Physical Files to Centre Validations & Checking the details Approval Process Exceptions handled at this stage Verification becomes easier Documents scanned and uploaded Visibility at Head Office Index the documents Images sent to Central Head Office Process Monitoring No Physical movement for resolutions Automatic Document Archival Reduction in Turn Around Time Value Adds

10 Newgen Phase I Solution Approach

11 End To End Newgen Solutioning –Phase I 11 Scanning (OmniScan) Archiving (OmniDocs) Physical Tracking Of Documents (RMS) Powerful Document Scanning Support & Simplified integration with DMS and Workflow solutions Physical Document Tracking with Retention and disposition Policies & Ensuring Regulatory Compliance Centralized Conceptual Document Repository with various operations & Secured User & Rights Management

12 Newgen Phase II Solution Approach

13 End To End Newgen Solutioning - Phase II 13 Scanning (OmniScan)Workflow automation (Omni Flow) Archiving (OmniDocs) Business Activity Monitoring – Real Time Reports

14 To Sum it up 14 Timely access to information Improved use of information Greater collaboration Associated cost benefits Timely access to information Improved use of information Greater collaboration Associated cost benefits Faster turn around times Greater compliance No redundancies Elimination of non value add tasks Improved cost of operations Faster turn around times Greater compliance No redundancies Elimination of non value add tasks Improved cost of operations Greater compliance & governance Adoption of right and optimized processes Reduced training time and costs, Quick on-boarding Faster expansions Greater compliance & governance Adoption of right and optimized processes Reduced training time and costs, Quick on-boarding Faster expansions Leaner operations Greater control on operations Effective use of resources Substantial cost benefits Leaner operations Greater control on operations Effective use of resources Substantial cost benefits Greater focus on value add task Leverage on best cost-quality model Leaner operations Greater focus on business Highly productive organization Greater focus on value add task Leverage on best cost-quality model Leaner operations Greater focus on business Highly productive organization Digitize Automate Standardize Centralize Optimize

15 Case Studies

16 Challenges: Reduction in Bill Payment Cycle Auditory Compliance Cost Reduction Efficient utilization of capital assets and infrastructure Tracking and monitoring of work Process Automated: Accounts Payable Benefits: Seamless integration of Workflow with SAP Resource Optimization with a headcount reduction of 60% Turn around time brought down from over 5 days to under 3 days 135% ROI achieved over 3 years Additional benefit in retrieving documents for Auditory Compliance 135% ROI achieved over 3 years

17 Challenges: Serving multiple entities across the globe Developing an integrated framework with multiple ERP systems - MFG Pro, BPCS etc, for three way match, cost codes verification Fulfill country specific localized version needs Processes Automated: Accounts Payable Accounts Receivable Vendor Bills Freight Bills Purchase Order Purchase Requisition Benefits: Centralized processing of transactions in 3 locations for 25 countries Major Cost Reduction of transactions Country specific processes automated on single platform Comprehensive auditing facilities Implementation in English and Chinese language Multi Lingual Implementation for SSC across 25 countries

18 18 Lets make a difference together Thank You _____________________________________________________________ Contact us to know more on Digital Transformation Newgen Software Technologies Ltd D-162, Okhla Phase-1, New Delhi, India


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