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Pearson VUE Confidential. Do Not Distribute.1. 2 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969 NORTH.

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Presentation on theme: "Pearson VUE Confidential. Do Not Distribute.1. 2 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969 NORTH."— Presentation transcript:

1 Pearson VUE Confidential. Do Not Distribute.1

2 2 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved NORTH CAROLINA DEPARTMENT OF INSURANCE AGENCY SERVICES DIVISION AND PEARSON VUE INDUSTRY MEETING May 3, 2012 Rebecca ShigleyJo Anne Wingate ASD Project ManagerSenior Program Manager North Carolina Department of InsurancePearson VUE Mary Castner Program Manager Pearson VUE

3 Pearson VUE Confidential. Do Not Distribute.3 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved AGENDA Introduction of Pearson VUERebecca Shigley Pearson VUE Overview and ExperienceJo Anne Wingate NC Back Office OperationJo Anne Wingate -Explanation of changes to resident/ non-resident licensing Changes to the examination processMary Castner Question and answers

4 Pearson VUE Confidential. Do Not Distribute.4 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Introduction of Pearson Why outsource administrative functions? RFP process and contract award Service offerings Timeline of events

5 Pearson VUE Confidential. Do Not Distribute.5 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Pearson VUE Overview and Experience Over $8 billion in annual sales Worlds largest education business -Publishing in 17 languages Worlds largest assessments and testing provider -Largest state regulatory and credentialing examination provider in the U.S. -U.S. owned-and-operated test center network -Full test development and psychometric services -Test delivery in 22 languages Operations in 60 countries Over 37,000 employees We have the global resources, capabilities, and commitment to ensure your success.

6 Pearson VUE Confidential. Do Not Distribute.6 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Pearson VUE Overview and Experience North Carolina Department of Insurance (Back- office Outsourcing) Mississippi Board of Cosmetology Pennsylvania Department of Cosmetology Wisconsin Barber and Cosmetology Licensing Board The American Council on Education (ACE) – Joint Venture National Council of Examiners for Engineering and Surveying (NCEES) Association of Social Work Boards (ASWB) Florida Department of Financial Services Kansas Department of Insurance Montana Department of Insurance Nevada Department of Insurance The Graduate Management Admission Council (GMAC) –12 year contract extension Florida Department of Education (in partnership w/ Evaluation Systems of Pearson) 6 New Business Contracts and Other Activities Returning Client Contract Rewards

7 Pearson VUE Confidential. Do Not Distribute.7 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Regulatory Market Presence ProgramState/Jurisdiction Served Insurance License Management - 4 (DC, GA, CO & NC) Testing - 24 Continuing Education- 8 Real Estate License Management - 2 Testing - 14 Continuing Education - 3 AppraisersLicense Management - 1 Testing - 21 Continuing Education - 1 Nurse AidesRegistry Services - 8 Testing - 23 Barber and CosmetologyLicense Management - 1 Testing – 7 states 8 regulatory boards

8 Pearson VUE Confidential. Do Not Distribute.8 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved North Carolina Back Office Operation What is back office operation -Application screening and Processing -Customer Service Call Center Pearson VUE Experience in back office operations: -District of Columbia1992 -Colorado Department of Insurance1995 -Colorado Board of Nursing – NA1996 -Georgia Department of Insurance1998 -Colorado Office of Barber and Cosmetology Licensure2003

9 Pearson VUE Confidential. Do Not Distribute.9 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved North Carolina Back Office Operation Located in Raleigh, NC Atlantic Avenue, Suite 120 -Mailing address: NCDOI/Pearson VUE PO Box Raleigh, NC Toll Free Customer Service Line Toll Free Fax Line Twenty dedicated customer support specialists Hours of operation: -M-F8:00 a.m.-6:00 p.m. ET

10 Pearson VUE Confidential. Do Not Distribute.10 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved North Carolina Back Office Operation Whats changing: -Prior to taking the examination application is required to be made through NIPR -All fees for the license application, fingerprinting and Pearson VUE processing fee must be paid -NIPR will reserve a National Producer Number (NPN) for first time applicants at the time the application is submitted -Applicants should maintain the NPN number in a safe place – it will be required at the time they make an exam reservation -An authorization will be sent to Pearson VUE which will permit the candidate to test The Pearson VUE processing fee is $50 per application regardless of the number of lines of authority

11 Pearson VUE Confidential. Do Not Distribute.11 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved North Carolina Back Office Operation Contractual responsibilities: -New license application processing: Resident/Non-Resident Producers Bail Bond Public Adjusters Non-insurance business entities Surplus Lines Brokers -Renewal processing: Bail Bond Public Adjusters Non-insurance business entities Surplus Lines Brokers -Review of criminal background reports -License reinstatements

12 Pearson VUE Confidential. Do Not Distribute.12 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved North Carolina Back Office Operation License mailing lists and license histories License appointments and terminations that can not be processed through NIPR Reporting to NCDOI Establishment of regional operation in Raleigh, NC

13 Pearson VUE Confidential. Do Not Distribute.13 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Changes to the Examination Process Rebecca Shigley ASD Project Manager

14 Pearson VUE Confidential. Do Not Distribute.14 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 14 NCDOI New License Process and VTS FIRST STEP after Pre-Licensing Education PRIOR to scheduling PVUE Exam – Complete License Application Online by visiting NIPR and pay all licensing fees.www.nipr.com NOTE: Applicant will also receive an from NIPR with a link to download fingerprint submission form and complete instructions for fingerprint submission if required. YES answers to any of the background questions will require additional documentation for review. Application contains a link to NIPR to upload documents for faster service. Candidates can also send USMAIL to NC Licensing Office for review.

15 Pearson VUE Confidential. Do Not Distribute.15 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved NIPR will create a file of applicants and send to Pearson via RTI (Real Time Import) PVUE will then send applicants an Authorization E- mail. NOTE: Applicants can not schedule exams until this is received. The will contain: Client Candidate ID# which is a10 digit National Producer Number. Ex Client Authorization ID# which is an Application number that NIPR has assigned to a license request. Ex. L Exam Series Name/Code – Name and code of the exam that the candidate is authorize to take. Six (6) month eligibility period – Start / End dates given – must pass exam in this period or re-apply on NIPR. Page 15

16 Pearson VUE Confidential. Do Not Distribute.16 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved SECOND STEP – SCHEDULING Call PVUE Reservation Specialists – provide information from Authorization to schedule & pay for approved exam. OR Create your own PVUE examination scheduling account at PVUEs offers an updated login/password process with stricter security criteria. BENEFITS ON LINE Scheduling: Available 24/7 Registration is now a real time process. Candidate can update demographics Page 16

17 Pearson VUE Confidential. Do Not Distribute.17 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved SECOND STEP – SCHEDULING –cont. BENEFITS: cont. You will be able to check available days and times. Pay online with credit card to secure reservation. Changes to registration if needed. NOTE: Cancel policy is still controlled. Cancelling your exam within the 2 day window, exam fee is forfeited.

18 Pearson VUE Confidential. Do Not Distribute.18 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved THIRD STEP – PASSING THE EXAM Once an Applicant has passed his exam, passing notification will be sent to NAIC/SBS. NAIC/SBS will perform check against the Regulatory Information Retrieval System (RIRS) for regulatory issues related to the candidate. NAIC/SBS sends the file to NIPR NIPR will also notify the North Carolina Licensing Office of Pearson VUE when the passing score is matched to an license application. Page 18

19 Pearson VUE Confidential. Do Not Distribute.19 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved FOURTH STEP - LICENSING Applications are considered complete if they contain ALL of the required supporting documentation, fees, fingerprints submitted/reviewed, and a passing exam score. These candidates are approved for licensure if they meet license qualifications or referred to Agent Services Division if additional review for a licensing decision is required. FINAL STEP – Once the license application is approved, an will be sent to the applicant with a congratulations message and that the license can be printed using SBS CONNECT after 24 hours. Page 19

20 Pearson VUE Confidential. Do Not Distribute.20 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved CREATING A WEB ACCOUNT FOR EXAM SCHEDULING The following slides will provide step by step screenshots from

21 Pearson VUE Confidential. Do Not Distribute.21 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 21

22 Pearson VUE Confidential. Do Not Distribute.22 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 22

23 Pearson VUE Confidential. Do Not Distribute.23 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 23

24 Pearson VUE Confidential. Do Not Distribute.24 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 24

25 Pearson VUE Confidential. Do Not Distribute.25 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 25

26 Pearson VUE Confidential. Do Not Distribute.26 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 26

27 Pearson VUE Confidential. Do Not Distribute.27 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 27 Ms. Glyn A. Kynnesman 25 Bencoolen Road Bude GBR EX23 8PJ Web Account Confirmation We have completed your request for a Pearson VUE Web Account. Now you will be able to schedule, cancel or reschedule an exam at Please use the following username and password the first time you sign in.www.pearsonvue.com Username: GAKynnesman Temporary Password: R2aNptf7 Please note: If your password is not displayed above, this means we have found your record in our database and your original password is still valid. If you have forgotten your password and would like to request a new one, please go to: and a new password will be forwarded to you shortly. As soon as you sign in, you will be required to choose a new password. We require this password change as a security measure for your protection. To help maintain the privacy of your personal information, choose your new password carefully to make it hard for anyone to guess. We recommend choosing a new password that is both easy to type and easy to remember so that you do not have to record it where someone else might see it. Your new password must contain at least seven characters and may not contain your user name. Use both uppercase and lowercase letters and also numbers and/or symbols, preferably in unexpected ways. Avoid names and words that would be easy to guess. If you have any questions, visit us at our Web site or call the Pearson VUE office nearest you: Americas: 1 (800) or 1 (952) Europe, Middle East, Africa: Asia-Pacific: Thank you for choosing Pearson VUE!

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30 Pearson VUE Confidential. Do Not Distribute.30 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 30

31 Pearson VUE Confidential. Do Not Distribute.31 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 31

32 Pearson VUE Confidential. Do Not Distribute.32 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved Page 32

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