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Notable Solutions, Inc AutoStore automates the secure flow of information, accelerating how people and businesses realize their full potential.

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Presentation on theme: "Notable Solutions, Inc AutoStore automates the secure flow of information, accelerating how people and businesses realize their full potential."— Presentation transcript:

1 Notable Solutions, Inc AutoStore automates the secure flow of information, accelerating how people and businesses realize their full potential.

2 Notable Solutions, Inc Insurance – Claims Processing

3 Notable Solutions, Inc Insurance companies typical challenges are: Costs Security Inefficiencies Labor & Paper Handling Risk Mitigation & Regulatory Compliance Slow & Error Prone Workflows Insurance – Claims Processing

4 Notable Solutions, Inc Customer Satisfaction The first real interaction with a customer is when a claim is submitted …but costs are nothing compared to retaining customers…

5 Service Center LOB Server ECM Server Local Office HQ Office DMS LOB Typical Branch Claims Process Over 10 Touch Points = Risk + Time

6 Client ECM Server Service Center LOB Server User Authenticated Branch Office …automation in less than 10 seconds confirmation Claims Processing with NSi

7 Notable Solutions, Inc Why not turn Copiers/MFDs and Mobile Devices into ATM like devices for internal process automation?

8 Notable Solutions, Inc What can you do in 10 seconds? ATM 1)Login (pin code) 2)Fast-Cash $100 3)Get account balance Copier or Mobile Device (with NSi) 1)Login (pin code) 2)Scan or upload documents for a business package 3)Review status of workflow 4)Address exceptions or missing documents

9 Story: Claims Processing Total Loss Workflow

10 Notable Solutions, Inc

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14 Pin Login

15 Notable Solutions, Inc Claims Exceptions History/Status

16 Notable Solutions, Inc New Claim Existing Claim

17 Notable Solutions, Inc History/Status Existing Claim – Leslie Hunt Status Pending Determination Total Loss Document Type Photo of damaged vehicle Signature

18 Notable Solutions, Inc

19 Service Center nsi

20 Notable Solutions, Inc Tom instructs Leslie to bring in required documents to close the Total Loss Transaction

21 Notable Solutions, Inc Leslie brings in documents

22 Notable Solutions, Inc Check List Total Loss Statement Odometer Statement Example Claim Package Mix of External and Internal Documentation Power of Attorney Police Report

23 Notable Solutions, Inc Operation Center Service Center 1-2 Day Delay In the past, Tom would have placed the documents in a courier pouch.

24 Notable Solutions, Inc Proximity Cards AND/O R Mobile AND/O R At the front panel With NSi, Tom authenticates himself

25 Notable Solutions, Inc Secure Fax Secure Scan eCourier Since Tom is identified as an authorized user, he will see the eCourier button

26 Notable Solutions, Inc Operation Center eCourier Service Center Secure Transmission With NSi, Tom can just press the eCourier button on the copier to easily scan to the Service Center. Its that easy! The same workflow in the Service Center can be leveraged as if the documents were mailed/couriered.

27 Notable Solutions, Inc Secure Fax Secure Scan eCourier Secure Fax Secure Scan eCourier

28 Notable Solutions, Inc Electronic Workflow Service Center nsi

29 Notable Solutions, Inc Service Center Tom Ridge We received a successful scan for Leslie Hunt, Total Loss Claim All required documents were received: 1.Total Loss Power of Attorney 2.Odometer Disclosure Statement 3.Total Loss Statement 4.Checklist Scan for Leslie Hunt, Total Loss Claim, Transaction ID = LH Success Notification

30 Notable Solutions, Inc Operation Center eCourier Service Center Secure Transmission 10 second automation Note that Tom did not have to: -Specify the DPI -Image Format -Quality Settings -Etc. They were all programmed into the button eCourier

31 Notable Solutions, Inc Operation Center eCourier Service Center Automatic Deskew and Image Cleanup

32 Notable Solutions, Inc Operation Center eCourier Service Center Automatic Deskew and Image Cleanup Blank Page Removal Page Orientation Double Side Scanning File Compression

33 Notable Solutions, Inc Toms process of using eCourier was simple and streamlined, …Tom also received a notification of success. Additionally, Tom could go to the MFD to get a History/Status Update History/Status

34 Notable Solutions, Inc eCourier Secure Fax Secure Scan History/Status

35 Notable Solutions, Inc History/Status 2:46p Hunt, L –In Process Please click a transaction for more details 1:30p Jones, T -Complete 11:55a Smith, R -Complete 10:05a Rogers, T -Complete

36 Notable Solutions, Inc History/Status Title: Hunt, Leslie Status: In Process Scan Date: 2:46pm 7/20/2013 Documents: 4 1.Total Loss Power of Attorney 2.Odometer Disclosure Statement 3.Total Loss Statement 4.Checklist

37 Notable Solutions, Inc Toms process of using eCourier was simple and streamlined, …but what if an exception occurred? …such as a missing document to the transaction. Exception Processing

38 Notable Solutions, Inc Toms process of using eCourier was simple and streamlined, …but what if an exception occurred? …such as a missing document to the transaction. Exception Processing

39 Notable Solutions, Inc Tom gets notified of a problem in the submission Service Center Tom Ridge There was an error processing your Total Loss Claim submission for: Account: Hunt, Leslie Transaction ID: HL67895 Reason: There was a missing Total Loss Odometer Statement. Request Action: Please submit this document. Attached is a coversheet to assist in this process. Missing Document for Leslie Hunt, Transaction ID = LH67895 Missing Odometer Statement – pdf

40 Notable Solutions, Inc Tom gets notified of a problem in the submission Service Center Tom Ridge There was an error processing your Total Loss Claim submission for: Account: Hunt, Leslie Transaction ID: HL67895 Reason: There was a missing Total Loss Odometer Statement. Request Action: Please submit this document. Attached is a coversheet to assist in this process. Missing Document for Leslie Hunt, Transaction ID = LH67895 Missing Odometer Statement – pdf We are missing the Odometer Statement For: Hunt, Leslie Scan the missing document on the MFD Required Document

41 Notable Solutions, Inc eCourier Secure Fax Secure Scan Exception Processing History/Status

42 Notable Solutions, Inc History History/Status Title: Hunt, Leslie Status: ** Exception ** Reason: Missing Odometer Statement Scan Date: 2:46pm 7/20/2013 Received Documents: 3 1.Total Loss Power of Attorney 2.Total Loss Statement 3.Checklist

43 Notable Solutions, Inc eCourier Secure Fax Secure Scan Exception Processing Exceptions History/Status

44 Notable Solutions, Inc Select ExceptionScan with Barcode Exceptions

45 Notable Solutions, Inc Secure Fax Secure Scan eCourier Select Exception Scan with Barcode We are missing the Odometer Statement For: Hunt, Leslie Scan the missing document on the MFD Required Document

46 Notable Solutions, Inc Do we have to print out the barcode coversheet? = No! We are missing the Odometer Statement For: Hunt, Leslie Scan the missing document on the MFD Required Document

47 Notable Solutions, Inc Select ExceptionScan with Barcode Select Exception Hunt, L - Odometer Statement Exceptions Scan with Barcode

48 Notable Solutions, Inc Secure Fax Secure Scan eCourier Select Exception Hunt, L – Odometer St

49 Notable Solutions, Inc Service Center

50 Notable Solutions, Inc What if Leslie does not have a required document with her? How can we support capturing those documents without her having to come back into the branch? What if the barcode coversheet could also be used as an instructional sheet, and a fax coversheet? Exception Processing

51 Notable Solutions, Inc Tom gets notified of a problem in the submission Service Center Tom Ridge There was an error processing your Total Loss Claim submission for: Account: Hunt, Leslie Transaction ID: HL67895 Reason: There was a missing Total Loss Odometer Statement. Request Action: Please submit this document. Attached is a coversheet to assist in this process. Missing Document for Leslie Hunt, Transaction ID = LH67895 Missing Odometer Statement – pdf We are missing the Odometer Statement For: Hunt, Leslie Scan the missing document on the MFD Or provide this document to the client so they can: Scan and to: Fax this coversheet to: (800) Required Document

52 Notable Solutions, Inc NSi solutions can be used to capture documents, not only from an MFD, but also: – Inbound s (e.g. – Inbound faxes (e.g ) – Web Forms – Integrations into Outlook and Notes – And even a Mobile Client

53 Notable Solutions, Inc Tom used the eCourier button to easily replace the traditional courier process eCourier Reduced Courier Cost Eliminate 1-2 days of delay in processing Tom was able to easily manage an exception either by scanning on an MFD, or using his Mobile device Reduced delays in closing the transaction Exceptions History/Status Tom was able to easily see notifications and keep track of the status of the transaction Increased visibility to the branch helping to expedite any exceptions Branch Automation Insurance – Claims Processing Recap

54 Notable Solutions, Inc 15+ Years in Business US HQ: Rockville, Maryland (USA) EMEA HQ: Germany South America HQ: Sao Paulo (Brazil) Core Business: Development of document driven distributed capture solutions. Worldwide customer base : 4,200 Over 28,000 AutoStore servers Over 280,000 connected devices

55 Notable Solutions, Inc Gartner Scalable server-based platform Broad device support Integrates with existing IT security infrastructure 32+ connectors for ECM Custom line of business integration Gartners Competitive Landscape Report: Smart MFP Document Workflow Solutions Publish: November 2010 Public link to report abstract

56 Notable Solutions, Inc Deloitte

57 Notable Solutions, Inc Secure Information Exchange Mainframes Multifunction Devices (MFDs), Network Scanners Desktop apps Smartphones and Tablets Desktop scanners ERP, Line of Business Applications Production Printers Groupware & Collaboration Content Management File, Fax, Custom Applications Office Printers

58 Notable Solutions, Inc Secure Information Exchange Mainframes Multifunction Devices (MFDs), Network Scanners Desktop apps Smartphones and Tablets Desktop scanners ERP, Line of Business Applications Production Printers Groupware & Collaboration Content Management File, Fax, Custom Applications Office Printers

59 Notable Solutions, Inc Other Example Workflows Banking Insurance Financial Retail Distribute multi-state/national businesses Support Hospitality

60 Notable Solutions, Inc 1.Easy to Use 2.Secure 3.Reliable & Scalable Requirements for Success

61 Notable Solutions, Inc Ease of Use = 10 Second Rule (More time with the client, less time with technology) Must be easy to use Must require minimum training Must take less than 10 seconds to use

62 Notable Solutions, Inc With NSi = Easy To Use Secure Fax Secure Scan eCourier

63 Notable Solutions, Inc Secure FileNet (or other destination) Secure Transmission Secure Access Several options available to ensure only the right person/group has access to scan to certain workflows.

64 Notable Solutions, Inc Remote Offices Central Data Center FileNet SharePoint Oracle/SQL DB Fax Server Servers Thousands of Devices Integrate with virtually any backend system

65 Notable Solutions, Inc Reliable & Scalable Reliable – supporting 100,000 of MFDs automating critical workflows today Scalable – can grow with your business needs both technically and through functionality

66 Notable Solutions, Inc AutoStore automates the secure flow of information, accelerating how people and businesses realize their full potential.


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