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Customers: Your Greatest Asset or Your Worst Nightmare? TASTER SLIDES!!
Agenda What is Selling The Sales Process Having a Purpose Communication Skills –Questioning Skills –Presentation Skills –Sales Tips and Checklist Practical – Assertiveness in Difficult Circumstances
Why Sell? Production minus sales=scrap Pays for our salaries Develops the business Provides profits to reinvest
Ancient Chinese Proverb A man without a smiling face must not open a shop
Who would you rather buy from? Bored and unhelpfulPleasant and interested
Empathy empathize (also empathise) verb understand and share the feelings of another.
Have a Selling Purpose Sales is not your goal in life, it is an objective Help people get good feelings they want about what they bought and themselves Have a Purpose
Funnelling Open questions Directive questions Closed questions Closing
Presenting your product/service Product Preciousness Personalise the presentation Say/Show principle Magic Wand Hands on principle
Communication TransmitterMessageReceiver // = interference/Noise //
Visual Auditory Kinaesthetic Which is your preference? Communication Channels Digital
Features Advantages Benefits Features tell, benefits sell So What Test
What do you make of these people?
Using the Voice I Love You
Menacing Remember this is what we want to see: –Assertive
Meet the MADMAXMAN
Thank you If you would like to face the MADMAXMAN for real please let one of us know and leave your details
The Bridge to Our Customers Mahesh K Prasad Head- Human Resources Cell: Customer Delight.
Presentation Skills Mohamed Loey 16 Tips. Determine Presentation Objectives 01.
Personal Selling 1 Seven Top Secrets of Sales Professionalism.
Developing A Customer-Focused Attitude
When you read a passage or an article,the first thing you should do is to feel the language … There are two tasks for you to accomplish when you experience.
Adult Learning and Participatory Training
JOB SEARCH SKILLS Вопросы на Интервью. COMPONENTS OF SUCCESS Motivation Motivation Focus Focus Environment Environment Schedule Schedule.
This unit is to prepare you for employment in sales.
Preliminary Business Plan. Challenge, needs What is the business challenge your product offers a solution to? Describe the pains/costs of not using your.
How to Present.
Making It Happen! Bill Morland Orange County SCORE
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Module 3 Self Development. Learning Outcomes 3.1 Recognise the significance of own achievements and interests to own development. 3.2 Recognise own.
Types of Selling __________________ – no interaction between people __________________ – direct interaction between people.
Key to Succeed in Business What is the key to business success.
What Is Selling? n Selling involves providing customers with the goods and services they wish to buy. n Selling is helping customers make satisfying buying.
CUSTOMER SERVICE The Bridge to Our Customers Training Department.
Welcome to lesson one in the Customer Service module
The 4 P’s of Marketing consumer The Marketing Mix.
Banda Ramadan-tips for effective prsentation 1 Communication Skills (603281) Tips for effective presentation & effective Listening.
Self Development Module 6 PROJECT NO – UK/13/LLP-LdV/TOI-624.
DELIVERING THE MESSAGE MODULE 10 Be sincere; be brief; be seated Franklin D. Roosevelt.
Acquire a foundational knowledge of selling to understand its nature and scope. (foundation)
Human features are those things created by man.
Personal selling. They show certain variety of goods to you, try to explain the features of the products, if required demonstrate the functioning of the.
Shopping Habits_level 3. How can TV advertisements influence our shopping habits? Who are most easily influenced, men, women or children? Can advertisements.
Inside Sales Series Five ways to create more impact and movement with your inside sales presentations Inside Sales Series.
Company Program. How to Ask the Right Questions Let’s start with what not to ask or lame questions to avoid asking:
Converting Calls to Customers Prepared by Melanie Lynch Training Consultant No. of slides: 22 Prepared from Telestra Corporation Limited’s Tips on Converting.
Customer Service. Objectives What is the definition of customer service? What are the principles of good customer service? Who are our customers? What.
Slide 1 Unit 16.1: Understanding how to prepare for business : Benefits of Running a Business Continues on next slide: Although there are several.
Understanding and Managing Finance
Strengths based approach to Guidance Understand and keep in mind the typical development of children. Keep your expectations tied to the development.
Shopping Habits level 2. Can you guess what objects are shown? I think “1” is a/an.... “2” might be a/an
Learning that measures up Powerful Presentations!.
Presentation slide 1.1 Aims of the module In this module you will learn: The importance of your role in developing good behaviour in your school How you.
SUCCESSFUL COMBINATION INTERNET MARKETING BUSINESS FROM HOME.
FEATURES, ADVANTAGES AND BENEFITS FEATURE A physical characteristic, that you can see, feel, touch or measure. Expressed as a noun. Answers the question.
Slide Content Marketing Definition Content marketing is the marketing and business process for creating and distributing relevant and valuable.
Organic and inorganic growth. Organic growth Organic (internal) growth is when a firm grows from within Profits may have been re-invested to increase.
Effective Communication Rapport. Introduction People are our greatest resource. Most everything you’ll ever want in life, you’ll need someone else to.
Skateboard Safety Gear. Objectives To see if target market wears safety gear when doing possibly dangerous activities To see if there is a market to sell.
RESPECT Grades 6_12 How to Respect Self, School, and Others.
Planning Function Organizing Function By David Savodge Tj Bode Kevin.
Customer Service Game OSAO / CHANGING PARADIGM OF EDUCATION MARIA JUNTUNEN & ANU POKELA.
ITM 353 Final Project Demos. Your Last Assignment There’s one more fun presentation in store for you all: the Transition Readiness Review (TRR) aka your.
Interviewing Skills CNED 577 Andrew Harden December 1, 2008.
Chapter 12 – Preparing for the Sale
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