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myUniFi Portal Tutorial

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Presentation on theme: "myUniFi Portal Tutorial"— Presentation transcript:

1 myUniFi Portal Tutorial

2 Home page myUniFi portal - https://occ.unifi.my
Detail Explanation For customer who subscribe after 15 Aug 2012, you will get myUniFi account by default after installation. myUniFi ID will be created based on “Customer ID”. For customer with multiple UniFi accounts, only one (1) myUniFi ID will be provided to the customer. Don’t have myUniFi account? Applicable for customer who subscribe UniFi before 15 Aug 2012 and yet to register for myUniFi self care. Forgot your password? The reset password will be sent to customer address. To subscribe UniFi Customer who does not subscribe to UniFi service yet. Please fill in the required information xxxxxxxxxxx If you didn’t have myUniFi account, forgot myUniFi password or to subscribe UniFi package, please click here and follow the step given.

3 myUniFi portal sitemap (main page)
1 2 3 4 5 6

4 myUniFi portal sitemap
1 2 3 4 5 6 myUniFi myBill myServices myProfile mySupport myTMRewards Modify bundle Change Service Password Additional Information i) Payment History ii) Past Order iii) Service Request iv) Review & Pay View Bill Details View Payment History Make Payments 1. Upgrade another Streamyx Account to UniFi 2. Add Value Added Service (VAS) 3. Modify Bundle 4. Subscribe to another package Update web profile 2. Update Bill 3. Update Service Create a general enquiry View All Service Enquiries TOP FAQs View all FAQ Installation Guide Billing and Payment Guide Important Notes View TM Rewards Site STATE the activities supported in My Bill

5 myUniFi portal sitemap details explanation
1 myUniFi Modify Bundle Explanation: This button allow you to upgrade your package and add-on your vases Change Service Password Explanation: This button allow you to change your service password (TM WiFi, and InfoBlast) Additional Information i) Payment History ii) Past Order iii) Service Request iv) Review & Pay 2

6 1) Modify Bundle xxxxx You can click this button to Modify your Bundle 1

7 Modify Bundle - Upgrade Package
Click ‘Select’ to upgrade package Note: Click Modify Bundle, will directly go Upgrade Package 1

8 Modify Bundle - Add-Ons bundle
Click button ‘click to add’, to add new add on services and click button ‘next’ to proceed. 1 149

9 Modify Bundle – Review Order
149/Month RM149.00 No. 2, Jalan Pantai Bharu, 50672 Kuala Lumpur SELANGOR MALAYSIA 1-QEBTHY No. 2, Jalan Pantai Bharu, 50672 Kuala Lumpur SELANGOR MALAYSIA 1 Tick this box for T&C apply Click ‘Submit Change’ button to proceed the process

10 2) Change Service Password
No. 2, Jalan Pantai Bharu, 50672 Kuala Lumpur SELANGOR MALAYSIA You can click this button to ‘Change Service Password’ 1

11 Change Service Password - Confirm New Password
Change your password and then click button ‘Submit’ 1

12 3) Additional information
i) Payment history – directly go to myBill xxxxxxxxx No. 2, Jalan Pantai Bharu, 50672 Kuala Lumpur SELANGOR MALAYSIA 1

13 ii) Past Orders – directly go to myServices
3) Additional information ii) Past Orders – directly go to myServices xxxxxxx xxxxxxx xxxxxxxxxxxxxxxxxxxx xxxxxxxxxx No. 2, Jalan Pantai Bharu, 50672 Kuala Lumpur SELANGOR MALAYSIA 1

14 3) Additional information
iii) Service Requests – directly go to mySupport xxxxxxx xxxxxxx xxxxxxxxxxxxxxxxxxxx xxxxxxxxxx No. 2, Jalan Pantai Bharu, 50672 Kuala Lumpur SELANGOR MALAYSIA 1

15 3) Additional information
iv) Review & Pay – directly go to myBill xxxxxxx xxxxxxx xxxxxxxxxxxxxxxxxxxx xxxxxxxxxx No. 2, Jalan Pantai Bharu, 50672 Kuala Lumpur SELANGOR MALAYSIA 1

16 myUniFi portal sitemap details explanation
2 myBill View Bill Details Explanation: This button allow you to view your billing details and view your bills for past 6 months View Payment History Explanation: This button allow you to view your payment history (payment date, payment amount and payment method) Make Payments Explanation: This button allow you to make your payment (via RHB e-banking, CimbClicks and Credit/Debit card) 3

17 1) View Bill Details Ahmad bin Abu 2

18 2) View Payment History xxxxxxx xxxxxxx Ahmad bin Abu 2

19 3) Make Payment xxxxxxx xxxxxxx 2
Select your account if have more than one account, click ‘Go’, then click ‘Make Payment’ button to pay the bill xxxxxxx xxxxxxx Ahmad bin Abu 2

20 Example :Payment Mode using RHB EBANKING
Make Payment Example :Payment Mode using RHB EBANKING Select RHB EBANKING and click ‘Submit’ button 2

21 Make Payment - Payment from RHB EBANKING
You can make payment from here by fill in required details 2

22 Example - Payment Mode for CREDIT CARD
Make Payment Example - Payment Mode for CREDIT CARD Select ‘credit card’ and click ‘Submit’ button 2

23 Make Payment - Credit Card Information
Fill in the information required and click button ‘Submit’ 2

24 Make Payment - Payment Slip for Credit Card
Click button ‘Print’ for Payment Slip 2

25 Example - Payment Mode for CIMB Clicks
Make Payment Example - Payment Mode for CIMB Clicks Tick ‘cimbclicks’ and click ‘Submit’ button 2

26 Make Payment - T&C for CIMB Clicks
Tick this button for T&C, then click button ‘Submit’ 2

27 myUniFi portal sitemap details explanation
3 myServices Upgrade another Streamyx Account to UniFi Add Value Added Service (VAS) Explanation: This button allow you to add Value Added Service (VAS) – Example : Additional Online Guard Plus 3. Modify Bundle 4. Subscribe to another package 4

28 1) Upgrade Streamyx Account to UniFi
Choose 1 bundle and click button ‘Go’ Click this button to ‘Upgrade Streamyx Account’ to UniFi 3

29 2) Add VAS 3

30 3) Modify Bundle By clicking this button, you will go directly to “Modify Bundle” 3

31 4) Subscribe to another package
Click this button to subscribe another bundle for UniFi packages 3

32 Subscribe to another package - Confirm Package for Home
Click ‘confirm’ button to choose bundle. You will need to verify details and click ‘submit’ button to buy another bundle. 3

33 Subscribe to another package - Confirm Package for Office
Click ‘confirm’ button to choose bundle. You will need to verify details and click ‘submit’ button to buy another bundle. 3

34 myUniFi portal sitemap details explanation
4 myProfile View / Update profile Explanation: This tab allow you to update your profile details such as mobile number, change password and etc 2. Change Payment Method 5

35 1) View / Update Profile Click this button to view or update profile 4

36 View / Update Profile - Customer Account Information
Click button ‘Update’ after fill in the account detail 4

37 View / Update Profile - Other Customer Account Details
4 Click button ‘Update’ for your other details

38 2) Change Payment Method
Click to ‘Change Payment Method’ button 4

39 Change Payment Method - Update Autopay Details
You can select payment method by click the options provided Credit Card Type: Visa Diners MasterCard Tick this button for T&C, then click button ‘Save Changes’ 4

40 myUniFi portal sitemap details explanation
5 mySupport Create a general enquiry Explanation: This button allow you to create your general enquiry (complaint, fault and enquiries) View All Service Enquiries Explanation: You can view your enquiries for past 1 week TOP FAQs View all FAQ Installation Guide Billing and Payment Guide Important Notes 6

41 1) Create a general enquiry
Click on ‘Create a general enquiry’ 5

42 Create a general enquiry - Request Information Details
You can click next slide for detail explanation 5 Click button ‘Submit’ after fill in the form

43 3 type of general enquiry
Enquiries Complaint Fault 5

44 Type : Enquiries Type: Category: 5 Enquiries Billing Product Address:
1) Billing Address 2) Billing Name 3) Address Bill Detail: 1) Bill Cycle 2) Bill Media 3) Bill Type Charges: 1) Outstanding Charges 2) Installation Charges 3) Monthly Subscription Fee 4) Rebate on Service Quality Payment: 1) Auto-Pay Status 2) Online Payment 3) Payment Method 4) Transfer Payment Status Rating: 1) IDD Call Rate 2) Local and International 3) Discount Call Rate TOS/RTN: 1) Service Status 2) Rebate on Reconnection 3)Reconnection Status Product 1) Service Charge Coverage Area: 1) Ready for Service Date 2) Service Availability Non-Related Order: 1) Relocation 2) Termination 3)Applications 4)Appointment 5) Modify Order Status Packages: 1) Rental Waiver 2) Credit Limit 3) Business Office 4) Promotions 5) Residential Home Type : Enquiries Type: Category: 5

45 Type : Complaint Type: Category: 5 Complaint Assurance Billing
Feedback on Field Staff: 1) Feedback on Technician 2) No Show by Technician 3) Technician Not On Time Long Restoration Lead Time: 1) Late Restoration Poor Quality of Equip Supplied: 1) ATA 2) BTU (ONU/VDSL2 Modem) 3) DECT Phone 4) HyppTV Set-Top-Box 5) Residential Gateway (RG) Billing Bill Delivery: 1) Bill Not Received 2) Bill Statement Received Late Fulfilment Feedback on Installer: 1) Charges Imposed by Contractor 2) Complaint on Installer Attire 3) Installer Not Professional 4) Installer Not on Time Long Installation Lead Time: 1) New Installation Lead Time 2) Relocation Lead Time Workmenship: 1) Cable Drop After Installation 2) Incomplete Installation 3) No Casing Provided 4) Poor Quality of Work Done Type: Category: 5

46 Type : Fault Type: Category: 5 Performance & Application Fault
Connected but can’t browse: 1) Can’t browse int. Web 2) Can’t browse Certain Website 3) Cannot browse all Website Issue: 1) Can’t send or receive 2) Configuration HSI Connection Issue: 1) Slow Throughput 2) Slow Browsing 3) Slow Downloading Speed 4) Slow Streaming 5) Cannot browse all website 6) Can’t browse certain Website 7) Frequent disconnection 8) Intermittent IPTV Quality Issue: 1) Missing IPTV Channels 2) EPG Error 3) Low Picture Quality/No video 4) Subtitle Error 5) No Audio Slow Connection: 1) Slow browse certain inter. Web 2) Slow browse certain local web 3) Slow downloading rate 4) Slow streaming (local) 5) Slow throughput Voice Quality Issue: 1) Dect Phone/ATA Device Issue 2) Call cut off or Intermittent 3) Delay Dial Tone 4) Private Number Not Displayed 5) Echo 6) Noisy 7) Open way speech Wireless Connection Issue: 1) Wireless Coverage 2) Intermittent/Frequent Type: Category: 5

47 Type : Fault Type: Category: 5 Fault Security Account Abuse:
2) Acct. Suspend by TM 3) Fraud Case 4) Phishing 1) Blacklist 2) SMTP-Proxy 3) Sender Address Blacklisted 4) Spamming 5) Whitelist IP: 1) IP Blacklisted 2) IP Blocked Virus: 1) Virus 2) Virus Detection Type: Category: 5

48 Authentication Failure:
Type : Fault Fault Service Failure All Service Down: 1) Line Disconnect Authentication Failure: 1) BTU Authentication Failed CPE Faulty: 1) Line Disconnect HSI & IPTV Down: HSI & Voice Down: HSI Down: HSI Wireless Down: IPTV Down: Voice Down: Type: Category: 5

49 2) View All Service Enquiries
5

50 3) TOP FAQs 5

51 4) View all FAQ 5

52 5) Installation Guide Click this button to view UniFi Installation Video. 5

53 6) Billing and Payment Guide
Click this button to view UniFi Billing and Payment Guide 5

54 7) Important Notes Customer can directly download FAQ 5

55 myUniFi portal sitemap details explanation
6 myTMRewards View TM Rewards Site Explanation: This button is the information of your TM Rewards. You can go directly to TM Reward link for TM Reward registration and member login. 1

56 1) TM Rewards Site Click TM Rewards Site 6

57 TM Rewards Site - TM Rewards Member Login
Click ‘TM Rewards Member Login’ 6

58 TM Rewards Site - TM Rewards User Login
Enter Login ID & Password then click button ‘Submit’ 6

59 THE END


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