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1 myUniFi Portal Tutorial. 2 Please fill in the required information If you didnt have myUniFi account, forgot myUniFi password or to subscribe UniFi.

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Presentation on theme: "1 myUniFi Portal Tutorial. 2 Please fill in the required information If you didnt have myUniFi account, forgot myUniFi password or to subscribe UniFi."— Presentation transcript:

1 1 myUniFi Portal Tutorial

2 2 Please fill in the required information If you didnt have myUniFi account, forgot myUniFi password or to subscribe UniFi package, please click here and follow the step given. Home page myUniFi portal - https://occ.unifi.my Detail Explanation For customer who subscribe after 15 Aug 2012, you will get myUniFi account by default after installation. myUniFi ID will be created based on Customer ID. For customer with multiple UniFi accounts, only one (1) myUniFi ID will be provided to the customer. Dont have myUniFi account? Applicable for customer who subscribe UniFi before 15 Aug 2012 and yet to register for myUniFi self care. Forgot your password? The reset password will be sent to customer address. To subscribe UniFi Customer who does not subscribe to UniFi service yet. xxxxxxxxxxx

3 myUniFi portal sitemap (main page)

4 4 myUniFi portal sitemap myUniFi portal 1.View Bill Details 2.View Payment History 3.Make Payments 1. Upgrade another Streamyx Account to UniFi 2. Add Value Added Service (VAS) 3. Modify Bundle 4. Subscribe to another package myServices 1.Update web profile 2. Update Bill profile 3. Update Service profile myProfile 1.Create a general enquiry 2.View All Service Enquiries 3.TOP FAQs 4.View all FAQ 5.Installation Guide 6.Billing and Payment Guide 7.Important Notes mySupport 1.View TM Rewards Site myTMRewards 1.Modify bundle 2. Change Service Password 3.Additional Information i) Payment History ii) Past Order iii) Service Request iv) Review & Pay myUniFi myBill

5 5 1.Modify BundleModify Bundle Explanation: This button allow you to upgrade your package and add-on your vasesupgrade your package add-on your vases 2. Change Service PasswordChange Service Password Explanation: This button allow you to change your service password (TM WiFi, and InfoBlast)change your service password 3.Additional InformationAdditional Information i) Payment History ii) Past Order iii) Service Request iv) Review & Pay myUniFi myUniFi portal sitemap details explanation 1 2

6 6 You can click this button to Modify your Bundle 1) Modify Bundle xxxxx 1

7 7 Click Select to upgrade package Modify Bundle - Upgrade Package 1

8 8 Click button click to add, to add new add on services and click button next to proceed. Modify Bundle - Add-Ons bundle 149 1

9 9 Click Submit Change button to proceed the process Tick this box for T&C apply Modify Bundle – Review Order No. 2, Jalan Pantai Bharu, Kuala Lumpur SELANGOR MALAYSIA 1-QEBTHY No. 2, Jalan Pantai Bharu, Kuala Lumpur SELANGOR MALAYSIA 149/Month RM

10 10 You can click this button to Change Service Password 2) Change Service Password No. 2, Jalan Pantai Bharu, Kuala Lumpur SELANGOR MALAYSIA 1

11 11 Change your password and then click button Submit Change Service Password - Confirm New Password 1

12 12 3) Additional information i) Payment history – directly go to myBillmyBill xxxxxxxxx No. 2, Jalan Pantai Bharu, Kuala Lumpur SELANGOR MALAYSIA 1

13 13 3) Additional information ii) Past Orders – directly go to myServicesmyServicesxxxxxxxxxx xxxxxxxxxx xxxxxxx No. 2, Jalan Pantai Bharu, Kuala Lumpur SELANGOR MALAYSIA 1

14 14 3) Additional information iii) Service Requests – directly go to mySupportmySupportxxxxxxxxxx xxxxxxxxxx xxxxxxx No. 2, Jalan Pantai Bharu, Kuala Lumpur SELANGOR MALAYSIA 1

15 15 3) Additional information iv) Review & Pay – directly go to myBillmyBillxxxxxxxxxx xxxxxxxxxx xxxxxxx No. 2, Jalan Pantai Bharu, Kuala Lumpur SELANGOR MALAYSIA 1

16 16 1.View Bill DetailsView Bill Details Explanation: This button allow you to view your billing details and view your bills for past 6 months 2.View Payment HistoryView Payment History Explanation: This button allow you to view your payment history (payment date, payment amount and payment method) 3.Make PaymentsMake Payments Explanation: This button allow you to make your payment (via RHB e-banking, CimbClicks and Credit/Debit card)RHB e-bankingCimbClicks Credit/Debit card myBill myUniFi portal sitemap details explanation 2 3

17 17 1) View Bill Details Ahmad bin Abu 2

18 18 2) View Payment History xxxxxxx Ahmad bin Abu 2

19 19 3) Make Payment xxxxxxx Ahmad bin Abu Select your account if have more than one account, click Go, then click Make Payment button to pay the bill 2

20 20 Select RHB EBANKING and click Submit button Make Payment Example :Payment Mode using RHB EBANKING 2

21 21 You can make payment from here by fill in required details Make Payment - Payment from RHB EBANKING 2

22 22 Select credit card and click Submit button Make Payment Example - Payment Mode for CREDIT CARD 2

23 23 Fill in the information required and click button Submit Make Payment - Credit Card Information 2

24 24 Click button Print for Payment Slip Make Payment - Payment Slip for Credit Card 2

25 25 Tick cimbclicks and click Submit button Make Payment Example - Payment Mode for CIMB Clicks 2

26 26 Tick this button for T&C, then click button Submit Make Payment - T&C for CIMB Clicks 2

27 27 1.Upgrade another Streamyx Account to UniFiUpgrade another Streamyx Account to UniFi 2.Add Value Added Service (VAS)Add Value Added Service (VAS) Explanation: This button allow you to add Value Added Service (VAS) – Example : Additional Online Guard Plus 3. Modify BundleModify Bundle 4. Subscribe to another packageSubscribe to another package myServices myUniFi portal sitemap details explanation 3 4

28 28 1) Upgrade Streamyx Account to UniFi Choose 1 bundle and click button Go Click this button to Upgrade Streamyx Account to UniFi 3

29 29 2) Add VAS 3

30 30 3) Modify Bundle By clicking this button, you will go directly to Modify Bundle Modify Bundle 3

31 31 4) Subscribe to another package Click this button to subscribe another bundle for UniFi packages 3

32 32 1.Click confirm button to choose bundle. 2.You will need to verify details and click submit button to buy another bundle. Subscribe to another package - Confirm Package for Home 3

33 33 1.Click confirm button to choose bundle. 2.You will need to verify details and click submit button to buy another bundle. Subscribe to another package - Confirm Package for Office 3

34 34 1.View / Update profileView / Update profile Explanation: This tab allow you to update your profile details such as mobile number, change password and etc 2. Change Payment MethodChange Payment Method myProfile myUniFi portal sitemap details explanation 4 5

35 35 1) View / Update Profile Click this button to view or update profile 4

36 36 Click button Update after fill in the account detail View / Update Profile - Customer Account Information 4

37 37 Click button Update for your other details View / Update Profile - Other Customer Account Details 4

38 38 Click to Change Payment Method button 2) Change Payment Method 4

39 39 Tick this button for T&C, then click button Save Changes You can select payment method by click the options provided Change Payment Method - Update Autopay Details 4 Credit Card Type: 1)Visa 2)Diners 3)MasterCard

40 40 1.Create a general enquiryCreate a general enquiry Explanation: This button allow you to create your general enquiry (complaint, fault and enquiries) 2.View All Service EnquiriesView All Service Enquiries Explanation: You can view your enquiries for past 1 week 3.TOP FAQsTOP FAQs 4.View all FAQView all FAQ 5.Installation GuideInstallation Guide 6.Billing and Payment GuideBilling and Payment Guide 7.Important NotesImportant Notes mySupport myUniFi portal sitemap details explanation 5 6

41 41 1) Create a general enquiry Click on Create a general enquiry 5

42 42 Click button Submit after fill in the form Create a general enquiry - Request Information Details 5 You can click next slide for detail explanation

43 43 Enquiries ComplaintFault 3 type of general enquiry 5

44 44 Enquiries Billing Address: 1) Billing Address 2) Billing Name 3) Address Bill Detail: 1) Bill Cycle 2) Bill Media 3) Bill Type Charges: 1) Outstanding Charges 2) Installation Charges 3) Monthly Subscription Fee 4) Rebate on Service Quality Payment: 1) Auto-Pay Status 2) Online Payment 3) Payment Method 4) Transfer Payment Status Rating: 1) IDD Call Rate 2) Local and International 3) Discount Call Rate TOS/RTN: 1) Service Status 2) Rebate on Reconnection 3)Reconnection Status Product Charges: 1) Service Charge Coverage Area: 1) Ready for Service Date 2) Service Availability Non-Related Order: 1) Relocation 2) Termination 3)Applications 4)Appointment 5) Modify Order Status Packages: 1) Rental Waiver 2) Credit Limit 3) Business Office 4) Promotions 5) Residential Home Type : Enquiries Type: Category: 5

45 45 ComplaintAssurance Feedback on Field Staff: 1) Feedback on Technician 2) No Show by Technician 3) Technician Not On Time Long Restoration Lead Time: 1) Late Restoration Poor Quality of Equip Supplied: 1) ATA 2) BTU (ONU/VDSL2 Modem) 3) DECT Phone 4) HyppTV Set-Top-Box 5) Residential Gateway (RG) Billing Bill Delivery: 1) Bill Not Received 2) Bill Statement Received Late Fulfilment Feedback on Installer: 1) Charges Imposed by Contractor 2) Complaint on Installer Attire 3) Installer Not Professional 4) Installer Not on Time Long Installation Lead Time: 1) New Installation Lead Time 2) Relocation Lead Time Workmenship: 1) Cable Drop After Installation 2) Incomplete Installation 3) No Casing Provided 4) Poor Quality of Work Done Type : Complaint Type: Category: 5

46 46 Fault Performance & Application Connected but cant browse: 1) Cant browse int. Web 2) Cant browse Certain Website 3) Cannot browse all Website Issue: 1) Cant send or receive 2) Configuration HSI Connection Issue: 1) Slow Throughput 2) Slow Browsing 3) Slow Downloading Speed 4) Slow Streaming 5) Cannot browse all website 6) Cant browse certain Website 7) Frequent disconnection 8) Intermittent IPTV Quality Issue: 1) Missing IPTV Channels 2) EPG Error 3) Low Picture Quality/No video 4) Subtitle Error 5) No Audio Slow Connection: 1) Slow browse certain inter. Web 2) Slow browse certain local web 3) Slow downloading rate 4) Slow streaming (local) 5) Slow throughput Voice Quality Issue: 1) Dect Phone/ATA Device Issue 2) Call cut off or Intermittent 3) Delay Dial Tone 4) Private Number Not Displayed 5) Echo 6) Noisy 7) Open way speech Wireless Connection Issue: 1) Wireless Coverage 2) Intermittent/Frequent Type : Fault Category: Type: 5

47 47 Fault Security Account Abuse: 1) Account Abuse 2) Acct. Suspend by TM 3) Fraud Case 4) Phishing 1) Blacklist 2) SMTP-Proxy 3) Sender Address Blacklisted 4) Spamming 5) Whitelist IP: 1) IP Blacklisted 2) IP Blocked Virus: 1) Virus 2) Virus Detection Type: Category: Type : Fault 5

48 48 Fault Service Failure All Service Down: 1) Line Disconnect Authentication Failure: 1) BTU Authentication Failed CPE Faulty: 1) Line Disconnect HSI & IPTV Down: 1) Line Disconnect HSI & Voice Down: 1) Line Disconnect HSI Down: 1) Line Disconnect HSI Wireless Down: 1) Line Disconnect IPTV Down: 1) Line Disconnect Voice Down: 1) Line Disconnect Type : Fault Type: Category: 5

49 49 2) View All Service Enquiries 5

50 50 3) TOP FAQs 5

51 51 4) View all FAQ 5

52 52 5) Installation Guide 5 Click this button to view UniFi Installation Video.

53 53 6) Billing and Payment Guide Click this button to view UniFi Billing and Payment Guide 5

54 54 7) Important Notes Customer can directly download FAQ 5

55 55 1.View TM Rewards SiteView TM Rewards Site Explanation: This button is the information of your TM Rewards. You can go directly to TM Reward link for TM Reward registration and member login. myTMRewards myUniFi portal sitemap details explanation 6 1

56 56 1) TM Rewards Site Click TM Rewards Site 6

57 57 Click TM Rewards Member Login TM Rewards Site - TM Rewards Member Login 6

58 58 Enter Login ID & Password then click button Submit TM Rewards Site - TM Rewards User Login 6

59 59 THE END


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