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Microsoft Dynamics XRM Workshop Contact Larry Tobin (086 7749881)

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Presentation on theme: "Microsoft Dynamics XRM Workshop Contact Larry Tobin (086 7749881)"— Presentation transcript:

1 Microsoft Dynamics XRM Workshop Contact Larry Tobin ( )

2 Overview of Codec-dss Group Privately owned Irish company founded in 1985 Solid Best Practice – 27th Year delivering Enterprise Solutions Microsoft Gold Certified Partner for 8 years Group consists of 106 employees Microsoft Dynamics C/XRM Partner of Year 1st Irish Partner to achieve Gold Competency for Dynamics CRM Largest Dynamics CRM Practice in Ireland with 70+ years experience Hardware Partners with HP & Dell

3 Our Microsoft Competencies Dynamics CRM/XRM Dynamics AX Business Intelligence Cloud Services - Office 365 & Azure SQL Server & Master Data Management Services Infrastructure Services Systems Management - Microsoft System Centre Desktop Platform - Windows 7, Office 2010 Virtualisation - Windows Server 2008, Hyper-V Server Platform - Windows Server Unified Communications – Exchange, Lync Server

4 Sample Clients (All Competencies)

5 What is Microsoft Dynamics XRM

6 Key IT Challenges Challenges with delivering sustainable business value 6 Too much time and money is required to efficiently develop, deploy and maintain custom applications. Identifying the right application is costly. Maintaining applications from multiple vendors is cumbersome. Difficult to deliver business ROI and differentiators Limited budget and resources Too many issues with buying and building apps Not equipped to rapidly respond to business change

7 The Shift Toward Application Platforms Many organisations are embracing application platforms Many Organizations Embrace Converged Application Platforms, But Adoption Barriers Remain, a commissioned study conducted by Forrester Consulting Yes, its currently under way 41% Yes, but no plan is in place 35% No 24% Dont know 0.5% Forrester Research 2010 Organisations are converging what were once disparate, standalone applications and systems into an integrated, unified application platform. Approximately 75 percent of IT leaders across 412 companies in North America, Europe, Asia- Pacific, and Latin America anticipate a shift towards a buy and build approach

8 Buy Build Buy v Build Both Buy and Build Benefits Come Locked in with Costs Benefits Costs Locked into vendor / schedule Customized to fit business Business adjust their processes Must buy new software with new licenses for every application need Tailor application to business needs Leverage existing infrastructure Not one size fits all program Greater control over dev process Not as reliant on a vendor Leap frog end-to-end development Configuration /OOB capabilities Earlier to maximize benefits Vendor provides maintenance Vendor delivers enhancements Expensive to develop Compromise application capabilities High maintenance costs Inability to rapidly change / innovate Long delivery cycles

9 Buy & Build A better way to accelerate application development Development Tools Development Frameworks Packaged Applications Build Buy Dynamics XRM Lower total cost of ownership (TCO) Rapidly innovate and grow your business

10 Shared Application and Data Services Vendor Management Asset Management Employee Management Student Management Student Management BUILD many LOB applications ON a single framework WITH shared resources One Framework : Many Applications xRM accelerates the development of many LOB applications Donation Management Donation Management Property Management Recruit Management Project Management Contractor Management Fleet Management Resource Management Product Management Partnership Management Contract Management Event Management Event Management Constituent Management Grant Management License Management Patient Management Patient Management Supplier Management Supplier Management Shared Environments & Resources Consistent and Complete User Experience

11 xRM Enables IT & Business Success xRM delivers business results through 4 Ds of Differentiated IT Business IT DifferentiatedIT Deliver rapid innovation & agility Deliver rapid innovation & agility Develop flexible business applications Develop flexible business applications Drive efficient & effective IT Drive efficient & effective IT Demonstrate business success Demonstrate business success xRM 11

12 xRM Application Framework Application Layer – xRM is a business application framework designed to accelerate the development of line- of-business (LOB) applications through flexible dynamic application services Dynamic Application Services – Reusable application services that can be adapted and extended to create many unique applications Multi-Tenant Architecture – Multi-tenancy allows organizations to build and run many LOB applications on a single framework Microsoft Technology – xRM leverages familiar Microsoft technologies as building blocks, including Microsoft Office, Outlook, SQL Server,.NET and Windows Multi-tenant controller Entities SQL Workflow Security Client Forms / Views

13 xRM Foundational Technologies xRM Foundational Technologies Microsoft Technologies Maximize your existing technology investments & resources xRM works like and with familiar Microsoft technologies Intuitive user tools increase user adoption & productivity Standard tools optimizes IT resources and infrastructure 13

14 Powerful and intuitive point & click allows organisations to rapidly build entire applications For technical and non-technical users Enables lightning fast deployments and agile iterative design and feedback Completely define each unique application through point & click Less developers focused on building infrastructure Point & Click Customisation Build your applications with nothing but a mouse Point & Click Customisation Components Relational Data Schema Relational Data Schema Forms Designer & Navigation Forms Designer & Navigation Feature Functionality Feature Functionality Role-based Security Role-based Security Business Logic Business Logic Process Automation Process Automation Reporting Reporting Application Configuration Application Configuration

15 SharePoint xRM Unstructured & Semi-structured Data Social Engagement & Collaboration Information Evolution & Storage Informal RulesEnterprise Search Across Teams & Domains Structured Relational Data Interactions, Activities & Tasks Information Generation & Analytics Formalized Processes Data Query & Filter Within Teams & Domains SharePoint and xRM are Complementary Combined strengths cover broad business needs

16 Custom Web Portal Mobile Devices Silverlight / WPF SharePoint Microsoft Office Word Composite UI Extensible User Experiences Extend the UI to the environment that best fit your people

17 Delivering Extended CRM

18 Usability through Microsoft Office/Outlook Flexibility through Dynamic Application Services Choice through various delivery and usage options Productivity through point & click and Microsoft Fits people, business, environment and budget Enterprise-class scalability, availability and performance xRM Delivers Benefits xRM provides both innovation and operational benefits

19 Demonstration of Dynamics XRM

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