1. www.library.qut.edu.au LIBRARY SERVICES www.library.qut.edu.au WebPAC usage metrics AIUG 2010 Lightning Sessions Kurt Vollmerhause Millennium Coordinator QUT Library CRICOS No. 00213J

2. www.library.qut.edu.au LIBRARY SERVICES Web Access Logs From R2007 on, Apache web (HTTP) server is in front of publicly accessible WebPAC processes Logs of client requests automatically saved to: /iidb/http/live/logs Files in.gz format, available for use with 3 rd party log analysis software of your choice Retention: rolling 35 day set ( clear monthly)

3. www.library.qut.edu.au LIBRARY SERVICES Photo by sashafatcat

4. www.library.qut.edu.au LIBRARY SERVICES Log file data format %p %h %l %u %t "%r" %>s %b "%{Referer}i" "%{User-Agent}i" %D %p = Canonical port of the server serving the request %h = IP address of the client %l = Remote logname (…) %u = Remote user (from auth; …) %t = Date & time of request %r = First line of request %s = Status %b = Size of the response in bytes, excl. HTTP headers %D = Page load time (milliseconds)

5. www.library.qut.edu.au LIBRARY SERVICES Sample Apache log file entry 80 131.181.155.88 - - [17/Oct/2009:10:00:33 +1000] "GET /search/~?searchtype=t&searcharg=Research+in+Educa tion+%96+Evidence- based+inquiry&SORT=D&searchscope=8 HTTP/1.1" 200 4058 "http://www.library.qut.edu.au/" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6;.NET CLR 1.1.4322;.NET CLR 2.0.50727; InfoPath.1;.NET CLR 3.0.4506.2152;.NET CLR 3.5.30729)" 7958

6. www.library.qut.edu.au LIBRARY SERVICES QUT practice III Web Access Logs archived monthly Urchin (from Google) instead used as main web analytics software Library catalogue + appx. 15 other Library services profiled Limited data available; catalogue profiled in March 2010 Key QUT sites, e.g. QUT Library web site, use Google Analytics in parallel (new from Q4 2010) Web Reports: User-keyed Searches, Indexes Used & Search Results also analysed

7. www.library.qut.edu.au LIBRARY SERVICES Local config (Urchin integration) With an installed, configured, licensed version of Urchin: toplogo.html … _userv=0; urchinTracker(); …

8. www.library.qut.edu.au LIBRARY SERVICES Urchin example: Platform versions

9. www.library.qut.edu.au LIBRARY SERVICES Urchin example: Browser & platform combos

10. www.library.qut.edu.au LIBRARY SERVICES Example: Screen resolutions used

11. www.library.qut.edu.au LIBRARY SERVICES Example: Android OS usage

12. www.library.qut.edu.au LIBRARY SERVICES Example: Android OS, time series

13. www.library.qut.edu.au LIBRARY SERVICES Future tasks Profile more sites in Urchin, incl. Millennium SSO version of WebPAC Compare functionality against Google Analytics, based on QUT Library public web site experience Possibly integrate standard III Web Access Logs Perfect human cloning technology

14. www.library.qut.edu.au LIBRARY SERVICES Documentation Web Access Logs: Wiki http://csdirect.iii.com/lswiki/WebPAC/AccessLogs http://csdirect.iii.com/lswiki/WebPAC/AccessLogs Web Access Logs: CSDirect http://csdirect.iii.com/documentation/weblogs.shtml http://csdirect.iii.com/documentation/weblogs.shtml Apache: logging of client requests http://httpd.apache.org/docs/current/mod/mod_log_config.html http://httpd.apache.org/docs/current/mod/mod_log_config.html Urchin Software from Google: FAQ http://www.google.com/urchin/faq.html http://www.google.com/urchin/faq.html Google Analytics: Features http://www.google.com/intl/en/analytics/features.html http://www.google.com/intl/en/analytics/features.html

15. www.library.qut.edu.au LIBRARY SERVICES Questions? millennium@qut.edu.au