Presentation on theme: "Last Mile Mobile Solutions: Innovations in Humanitarian Interventions"— Presentation transcript:
1 Last Mile Mobile Solutions: Innovations in Humanitarian Interventions Presented By:Richard LankasWorld Vision International - FPMGNow I am pleased to share about Last Mile Mobile Solutions (LMMS) which is a technology application for humanitarian interventions developed by World Vision Canada together with private sector partnerships.
2 IntroductionFood aid: the most dominant form of humanitarian action in emergenciesGreater pressure for accountability: official public donors, private donors and beneficiariesEfforts to introduce innovative practices (ie: cash programming) are limited by lack of suitable systems (ie: cash delivery systems)As some of you will know: food aid is becoming the dominant form of humanitarian action in terms of funding, activities, personnelIn accountability, our challenge is to help align donor needs with beneficiary needs. There must be greater transparency on where aid goes even down to the household level. Accuracy and timeliness are increasingly key to being accountable to our donors.Equally important is being accountable to beneficiaries. Information should shared on what and where aid is distributed to ensure fair allocation of aid to communities – this is just good humanitarian programming.There are many opportunities for innovative food programming, but these innovations can be stifled by inadequate support systems.For example, food assistance through cash programming which supports local markets, and provides quicker access to aid, often struggles with ineffective cash delivery systems.
3 Field RealitiesAs you can see, the reality on the ground, in the field, shows a different story:Processes are heavily paper-based.And there is generally poor service delivery, with long queues during registration and distributionAs well as limited accountabilityVerifying a beneficiary stops merely at getting thumbprint (hopefully we have correct individual, but in reality, it could be anyone)
4 Current Practices Field operations: manually intensive Challenges in capturing data (missing data, legibility, validity)Reporting: Failure/limits to leverage data for timely & detailed analysisDifficulties in sharing & integrating data (within and between organizations)As well:There are challenges in identifying, capturing and transcribing field-based data as well as maintaining and updating the data to ensure validity. Data is easily missed or just illegible.Also, there is redundant data collection (in duplicate and triplicate) and even repeat registrations of families both unknowingly or fraudulently.Because of the manual data entry process, reporting and analysis is very slow.Data collection is localized within project, and within organizations. Also, the field data is often collected using different methods and formats causing difficulties in sharing.
5 The Case For ChangeSignificant delays verifying & processing beneficiaries and in distributing assetsReliance on paper-based system: slow & error- proneImprove on accountabilityAutomated processes do not extend to the “Last Mile”Leveraging greater interagency collaborationSo Why LMMS:We must reduce the delays in the delivery of humanitarian aid caused by paper-based systems. This also addresses the basic dignity of the beneficiaries.Paper-based system leads to miscalculations in targeting and distribution, slow responsiveness to donors and complications in adapting aid programmes.We are missing opportunities to leverage time-sensitive data analysis such as population movements, health trends, outbreaks, etcCurrently, field accountability is able to track shipments and assets to the warehouses and district-level distribution centres. But there is an information gap between these centres and the end beneficiary making it difficult to reconcile data, which leads to potential theft and fraud.Finally, we need to begin sharing beneficiary data between organizations to reduce the repeat registrations and to increase our aid reach and effectiveness.
6 What is LMMS? Mobile technology solution At the “last mile” of humanitarian programming: between NGOs and end-beneficiariesIncreases the effectiveness, efficiency and accountability in:Beneficiary data managementCommodity distributionReporting processesLMMS is a technology solution using mobile devices that bridges the last mile between NGOs and beneficiaries.The LMMS solution that World Vision has developed will increase the effectiveness, efficiency and accountability in beneficiary data management, commodity distribution and the reporting process
7 What’s Changed?All data is collected once in digital format on mobile devicesHandle new data types - pictures, geo-data, SMSPhoto verificationAutomated processes - calculations of rations due, tracking incoming/outgoing stockReal/Near-real time updatesCapacity to run queries and generate reports immediatelyData is collected ONLY once in digital format including pictures, geo-data (GPS locations of villages, distribution centres) with SMS capabilities in the near futureWe can use photo verification on the device matched to ID cards instead of thumb-printsAnd LMMS greatly assists field staff through automated processes such as calculating rations due and tracking inventory during a distributionAnd finally, reports and analysis can be perform during a humanitarian intervention instead of after everyone has gone home.
8 LMMS DeploymentsHere are past, current and upcoming deployments of LMMSWe piloted the project in Lesotho & Kenya in 2008And we are now deployed:In Haiti extensively (WFP, USAID) for General distributions, aid for work, cash for workFor the new fiscal year: Kenya, Zimbabwe, Uganda, South Sudan
9 LMMS Delivers Aid + Results Mobile technology solutions can work in humanitarian contexts and can deliver significant benefits to business units and clients alikeReduced time and costImproved data qualityEnhanced service deliveryIn the first few years of this project we’ve discovered that:Mobile technology solutions such as LMMS do work in humanitarian contexts and can deliver significant benefits to organizations and beneficiaries through:Reduced administrationImproved data qualityAnd better service delivery