2 UCLA Health David Geffen School of Medicine – DGSOM UCLA Health System UCLA Hospital SystemFaculty Practice Group - FPGRonald Reagan UCLA Medical Center – RRUCLA MCSanta Monica UCLA & Orthopaedic Hospital - SMHResnick Neuropsychiatric Hospital - RNPH
14 PART 1 – PATIENT EXPERIENCE LEADERSHIP ORIENTATION 2014 SCHEDULE: FEB 21; APR 11; JUN 20; AUG 15; OCT AM – 12:30 PMLearn how UCLA Health has raised patient satisfaction scores to the 98th percentile through recruitment, on boarding, recognition, rounding, communication and service recovery strategies. Become familiar with the available to that will assist you in leading your teams to success and how to sustain that success over time.PART 2 – UCLA OPERATING SYSTEM2014 SCHEDULE: JAN 17; MAR 5; MAY 12; JUL 18; SEP 19; NOV AM – 3:30 PMThis session will introduce Lean methodologies and tools such as A3s, A4s and performance boards to achieve continuous performance improvement. Develop successful teams through Active Daily Management techniques and by preparing your employees for success, connecting and engaging your staff and through improved prioritization and delegation skills.
16 Steps for Onboarding: Seek position approval Create a Hiring Plan with your RecruiterReview applications, selecting the most qualified applicants - After your Open Job has been PostedWe hope you will make a rapid hiring decision within 2 weeks of growing a sufficient applicant poolAny Candidate strongly being considered should complete a livescan and a Skills Survey (references) after interviewing – JUST TELL USKeep your recruiter informed of the candidates you have interviewed so that we can correctly inform them of their statusWe do the rest! Now you can get ready for Day 1 in your department.
17 Your Human Resources team will do the following: Schedule new hire for New Employee OrientationAll new hires will begin their employment with UCLA Hospital System on a New Hire Orientation daySchedule new hire for Pre-Employment Physical & New Hire SessionProcess Photo ID badge, Proximity Access & ParkingCoordinate Training with CareConnect teamDirectors and Managers stay up to date with the process through the Onboarding Dashboard and the Onboarding Coordinators
23 Retention & Recognition Program Employee Non-Cash Awards and Other Gifts – G-41Employee recognition and retirement non-cash awards program:Employee Recognition policyAn item of tangible personal property may be awarded to an employee in recognition of his or her noteworthy work-related accomplishments. Such awards should be of minimal value. Examples include, but are not limited to, flowers, fruit, a book, a plaque, or similar item. In addition, a ticket to a sporting or cultural event (excluding a season ticket) or a one-month parking permit or transit pass may be provided to an employee as a recognition award. The cost of an employee recognition award is limited to the per-person amount set forth in Appendix A.Employee recognition awards may not exceed $75 per person per calendar year.An array of options is found online, such as:Movie TicketsCultural EventSubwayMoney on Bruin CardTheme Park - Knott's BerryAmazonTarget Gift CardMusical Theater TicketsBest BuyStarbucksSporting EventiTunes
26 Clinical Incentive Programs Clinically Aligned ProgramsCEMRP 2 – Clinical Enterprise Management Recognition Program 2Executive Director Level -- Tier ADirector Level -- Tier BManager Level – Tier CStaff Level -- Tier C – up to $1000
27 Clinical Incentive Programs – Executive Director & Director Level ELIGIBILTYUCLA Health System employees in Department Head and Unit Director positions responsible for the fiscal and operational administration of a department or unit are eligible for the Director CIP. These individuals typically report to a Senior or Associate Director, with the exception of some directors of large units reporting to Department Heads directly. A list of participants is defined and approved prior to the beginning of each fiscal year.The List of Participants is verified and approved annually prior to the beginning of the fiscal year by the Staffing Resources Committee (SRC), which consists of the COO, CAO, CHRO, CNO, CFO, CIO and CMO and staffed by Human Resources and Finance.All approved participants are notified of their participation by their Associate Directors for the upcoming fiscal year.All approved participants complete the Performance Objectives Goal Grid listing goals in the following five areas: People, Quality & Service, Systems & Operations, Strategic Growth/Technology/Facilities and Finance.Goals are aligned in support of the goals set by the respective Senior or Associate Director for each individual.Performance Objective goal grids are due to Human Resources by July 31st of each year.Performance Objective goals are reviewed and approved by the Senior and Associate Director team.
28 Clinical Incentive Programs – Manager Level ELIGIBILITYUCLA Health System staff in department/unit manager positions who meet the criteria established below and are not participating in the Director Level CIP are eligible to participate in the plan.A list of participants is defined and approved prior to the beginning of each fiscal year.MSP MembersAll MSP Members who do not meet the participation criteria for the Director CEMRP are eligible to participate in the Management Incentive Plan based on their classification.PSS Members:PSS members who are classified in PSS grades 4 – 7 with some exceptions in the PSS grades 2 and 3 or ITP equivalents, may be eligible to participate in the Management Incentive Award Program if they meet one of the following:The employee is designated as a bona fide supervisor with authority to hire, dismiss, evaluate, promote, or reclassify, or effectively recommend such actions; and the employee is responsible for budget preparation, monitoring and is able to affect budget outcomes that directly impact the departmental bottom line orThe majority of the employee's assignment is institutional in scope versus intradepartmental and the employee is able to affect performance outcomes that directly impact Operating Gain.
29 CIP – Director & Manager Level GOAL SETTING PROCESSAll approved participants complete the Performance Objectives Goal Grid listing goals in the following five areas: People, Quality & Service, Systems & Operations, Strategic Growth/Technology/Facilities and Finance.Goals are aligned in support of the goals set by the respective Senior or Associate Director for each individual.Performance Objective goal grids are due to Human Resources by July 31st of each year.Performance Objective goals are reviewed and approved by the Senior and Associate Director team.
34 UCLA Health Wellness Initiative Annual Wellness EventsFebruary: i♥WALKING weekApril: March for Babies WalkMay: UC Walks DayAugust: Passport to Wellness Health Fair (WW, SM, FPG)October: American Heart Association’s Heart Walk, UC Food DayWellness CommunicationWednesday Wellness e-blasts – wellness topics/tips and events promotedWellness WebsiteLunchtime Workshops – MonthlySmoke-Free Initiative Lunch n’ LearnsNutrition – RRUCLA Dining CommonsHeart Healthy Assessment (January-June)Dining Commons nutrition facts are onlinePosters around Dining Commons provide education on portion sizing, exercise, and good nutrition“Greening up” – Dining Commons is stocked with biodegradable cutlery and Styrofoam has been eliminatedProviding healthy sustainable foods during National Nutrition Month and UC Food DayIncrease whole grain options (Brown rice, whole grain hamburger buns, high fiber breakfast cereal)Healthy green salad and fruit alternatives at the GrillNo fried foods34
36 CONTACTS FOR NEW LEADERS ESSENTIAL CONTACTS FOR NEW LEADERSHuman Resources OverviewHR Directors are always available to meet with you to cover what you’ll need to know to navigatesuccessfully at UCLA Health. Feel free to call them whenever the need arises.Maure Gardner, (310)Director, Compensation, Labor Relations , DGSOM Employee Relations & Workforce AdministrationRobin Ludewig, (310)Director HR Planning , Talent Acquisition & TrainingJeri Simpson, (310)Director, Employee Relations, SMUCLA HR, Occupational Health & Benefits