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A journey to accessibility How Temple University is implementing an Accessible Information and Technology initiative university wide Barbara DolhanskyPaul.

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Presentation on theme: "A journey to accessibility How Temple University is implementing an Accessible Information and Technology initiative university wide Barbara DolhanskyPaul."— Presentation transcript:


2 A journey to accessibility How Temple University is implementing an Accessible Information and Technology initiative university wide Barbara DolhanskyPaul Paire Associate Vice PresidentExecutive Director

3 About Temple University Based in Philadelphia, one of Pennsylvanias state-related research Universities, along with the University of Pittsburgh and Penn State 37,000 students and 5,700 employees 17 schools and colleges including 8 professional schools (including Dentistry, Law, Medicine, Pharmacy and Podiatry) 140 bachelors degree programs 126 masters degree programs International campuses in Tokyo, Rome, and London with programs in China, Korea, Greece, Israel and more 1400 students registered with Disability Student Resources

4 Technology accessibility and the ADA Colleges and universities have specific legal obligations to provide students, faculty, and staff with disabilities the same benefits, programs, and services. - Russlynn Ali, assistant secretary for civil rights U.S. Department of Education For the Dept. of Justice and the Dept. of Education, their major compliance interest and enforcement interest for the foreseeable future is access to technology. College and Universities need to get a good handle on this issue and their role in providing accessible technology. The problem is here now, and it is not going away.

5 Why Now? Greater reliance on technology in education. – Course management systems (Blackboard, Moodle, ANGEL.) – Smart classrooms with advanced audio visual technology. – On-line administrative processes. – Dramatic increase in on-line learning. – Growing adoption of electronic textbooks and eReaders in classrooms. – Proliferation of iPads. – Growing use of Google Apps. As technology gets more complex compliance is becoming critical. Proliferation of lawsuits.

6 How to change an organization

7 Get people motivated

8 Motivation for Executives Desire to be fair & equitable in delivering services 30 complaints or settlements (and one statement of interest) involving institutions of Higher Education

9 Current litigation in Higher Ed # of complaints brought by: 10National Federation of the Blind 6Department of Education 5Department of Justice 4American Council of the Blind 4Student Lawsuit 2Employee Lawsuit 2Reading Rights Coalition 1Disability Rights Advocate 1Texas Civil Rights Project # types & of ADA issues raised: 8Accommodations 6eReaders 6Physical Spaces (ADAAG) 4Clickers 4Policy 4Websites 3Library 2application process 2Course Management System 2Course Registration 2Google Apps 2Instructional Materials 2Instructors Behavior 2Online course content 2Procurement 1ATMs 1Electronic Textbook 1Food Service

10 Self Audit Hired outside consultant to review: – Websites & Web applications (sample size=15) – Classrooms / Learning Spaces – Computer Labs Results: we were on par with other institutions that hadnt addressed accessibility

11 Our Discovery Temple University found out we need to address: – Overall accessibility policy for information and technology – Computer labs (128 computer labs & 3,648 workstations) – Instructional materials – Learning spaces/classrooms (~700 including labs/studios) – Library – Procurement of technology – Web based content – Web based systems

12 Pull together a guiding team

13 Accessible Tech Compliance Committee Chair (CIO) 1 Staff (Executive director) 4 Faculty representatives 1 School / College technical (Director of Information Tech) 1 Computer Services (Associate Vice President) 1 Creative Services (Associate Vice President) 1 Disability Resources and Services (Associate Vice President) 1 Human Resources (Associate Vice President) 1 Provost Office (Vice Provost) 1 Library (Senior Associate University Librarian) 1 University Counsel (Associate University Counsel) 1 Facilities (Director of Architectural Services)

14 Project/Working groups Web Liaisons University -Wide Web Review & Audit Instructional Materials & Captioning Training & Accessibility Web Site Assistive Technology Online Learning Library Administrative Systems Procurement Accessibility Liaisons Project Director Project co- chairs Accessible Tech Compliance Committee

15 Accessibility Liaisons An individual within each school or college, responsible for coordinating the accessibility remediation and compliance efforts for their respective area: – Establishes priorities of remediation – Evaluates accessibility during the procurement process – Works with budget unit head for funding accessibility initiatives – Attends accessibility meetings and training – Provides annual reports on the individual school or, colleges, progress towards remediation

16 Develop a vision and strategy

17 Vision = University policy We will be accessible The person responsible for providing the technology or information is responsible for making it accessible If it cant be made accessible we should consider removing it Accessible Technology Compliance Committee which is empowered to effectuate change and is responsible for: – Setting standards & guidelines – Setting Timetables – Enforcement – Granting exceptions

18 Scope & Budget Planning Initial assessment – Hire a consultant Instructional materials – Tools for DIYers – Farming out remediation Learning spaces & Computer Labs – Software – Hardware – Remediation of physical spaces Library and its components – Online catalog – Journals – Alt Format for Course reserves Multimedia – Captioning/Transcripts – Audio Descriptions/Transcripts – Captioning of live & live streaming of events Web – Web auditing solution – web based systems (replace/fix?) – Tools for testing – Accessibility Q&A staff as part of the software development lifecycle

19 Survey other institutions Join Athen & EDUCAUSEs ITACCESS listservs Attend conferences to learn from other institutions Conference call with Cal State about how they launched their initiative Talk with San Francisco State about their procurement process

20 Working groups develop standards Web group – Developed standards for web content WCAG 2.0 AA for internally developed/sponsored sites Section 508 for vendor controlled content Established deadlines for compliance – Issued an RFP for a web auditing tool Assistive Technology group – Developed standards for Computer labs – Developed standards for Classrooms (evolved into Learning Spaces) Instructional Materials group* – Started working on standards (abandoned in favor of how-tos) – Developing checklists *Need to get faculty involved in Instructional Materials workgroup

21 Learning space standards Worked with Disability Resources & Services to develop standards Standards address: – ADAAG specifications (i.e. reach distances & kick space for podiums) – Software – Hardware (including control panels for lights & AV equipment) – Smart carts Types of spaces – Auditorium/Theater space – Classrooms – Lecture hall – Seminar room – Studio space Developed a checklist based on the standards

22 Computer lab standards Standards address: – ADAAG specifications Reach distances (counter/workstation heights, peripherals) Route to workstation Kick space for workstations # of accessible workstations Signs & documentation – Assistive Hardware (e.g. keyboards, trackballs, etc.) – Assistive Software – Pay to Print stations – Training student workers – Deadline for compliance Developed a checklist based on the standards

23 Purchasing Added language to purchasing policies requiring procurement (purchase or otherwise) of accessible information and technology Added language to RFP and contracts for accessibility & remediation Developed an Exceptions Request form and process workflow

24 Exceptions Request form Name & description of the product or resource Who is the audience? (And indicate approximately how many of each type) What is the cost? (single year and/or recurring) Accessibility Roadmap? (and if so what's the timeline for compliance?) Describe how it is used. Is it currently in use? Which of the 508 category(ies) is relevant to the product? Is it required for coursework or job function? What exception category (specified in section 508) are you requesting? Explain why it meets the exception. Describe the reasonable accommodation you will provide.

25 Exception Request work flow Initial Request Co-Chairs Review ATCC Review Accessibility Liaison (or individual if there is no Accessibility Liaison) submits request to Proof to make sure everythings OK (may request clarification on some items) Request sent to co-chairs for review Co-chairs may request clarification on some items Request sent to ATCC for review and decision ATCC may request clarification on some items Decision is sent to Accessibility Liaison (or initial requestor)

26 Library Investigating workflows to make scanned text and video course reserves accessible. Conducting an year-long review of all 500 database platforms and alerting vendors to compliance issues. Remediating their website. Library programmers working with vendors to make products accessible: – Ensemble video player. – Contributed to Omeka (open source software for online exhibition; very popular among digital humanists and cultural institutions.) Joining HathiTrust in large part to benefit print-disabled individuals so they can have full-text access to the 11 million books, journals, etc.

27 Instructional Materials Surveyed file types on Learning Management System (Blackboard) Prioritized creation of checklists for the top four types of content first: WordPowerPoint ExcelPDF Incorporating Universal Design aspects in checklists

28 Launching the initiative Communicate for buy in: – CIO went on a road show presenting to: Council of Deans Faculty Senate Business Managers Collegial assemblies – Presentation consisted of: Overview of policy & project Who is responsible (content creator is responsible) Were here to help & what weve done so far

29 Empower others to act

30 Launched Website Website launched to act as a clearinghouse for: – Policies – Guidelines – How-to materials – Quick tips – Link to community

31 Empowerment – in many forms Had Deans appoint Accessibility Liaisons in each school or college & formed committee Purchased a tool to allow users to audit their own web content/sites/systems Distributed guidelines for computer labs and smart classrooms Bi-weekly meetings with Accessibility Liaison committee

32 Make it easy in the beginning

33 Quick wins Survey and remediate Computer Services centrally owned/managed learning spaces & computer labs first: – Largest and most heavily used labs were remediated first – Received feedback on the standards and checklists to improve and clarify requirements – Early remediation allowed us to determine average remediation costs Update all control panels in smart classrooms owned by Computer Services so they talk Launched new web accessibility standards at university wide web designers meeting Creative Services works with contractors to make sure new websites are accessible Hired a visually impaired student worker to assist with testing software

34 Stay with it

35 Sometimes things take time Instructional materials guidelines – 12 months and theyre still not finished – Reboot after 5 months – Switched from policy to checklists with How-Tos – Engaging larger group of faculty to assist with determining how to tweak them for better adoption Web auditing software – Had problems with end users logging into to the server – Worked with vendor for patches

36 Annual Reports Understand how each school/college is progressing via annual report. Addresses: – Web sites – Instructional materials – Learning spaces – Computer labs

37 Budget – how much was spent? Central funding covered $500,000 to date for: – Remediating computer labs (central and schools/colleges) – Remediating learning spaces – Software to audit websites – Consulting and training Individual Schools/Colleges and Administrative Units have spent $83,000 to date for: – Remediating computer labs – Captioning Note: figures do not include personnel costs

38 Lessons learned Sometimes it takes a while to get a workable solution Deadlines are good, but be flexible Communication is key (particularly top down) Spread out the work (form working groups) People want to help, make it easy for them Dont come with all the answers, let people be a part of the process Include representatives from facilities Be flexible (i.e. exceptions request form)

39 On your journey Enjoy the good Dont let the bad drag you down Accessibility, like penguins, isnt always black and white

40 Questions?

41 Photo credits Penguin by cnystrom © 2005 and made available under a Attribution- NoDerivs Generic 2.0 licenseAttribution- NoDerivs Generic 2.0 license Penguin Group Small, Trekking across the Antarctic Ice and Snow and JV-091112 4425 by Antarctica Bound © 2010 and made available under a Attribution-NoDerivs Generic 2.0 licenseAttribution-NoDerivs Generic 2.0 license Adelie Penguin Dive on Paulet Island, Antarctica by nick_russill © 2007 and made available under a Attribution-NonCommercial-NoDerivs Generic 2.0 licenseAttribution-NonCommercial-NoDerivs Generic 2.0 license Ice cased Adelie penguins after a blizzard at Cape Denison photograph by Frank Hurley provided by State Library of New South Wales King Penguin Chick at Salisbury Plain by Liam Quinn © 2011 under a Attribution-ShareAlike 2.0 Generic license Attribution-ShareAlike 2.0 Generic license

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