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How Cloud Survived the Earthquake and Served People - lessons learned, realized value of cloud and the perspective towards the future - Incident Management.

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Presentation on theme: "How Cloud Survived the Earthquake and Served People - lessons learned, realized value of cloud and the perspective towards the future - Incident Management."— Presentation transcript:

1 How Cloud Survived the Earthquake and Served People - lessons learned, realized value of cloud and the perspective towards the future - Incident Management Session Wed, 9 May, 2012 Ben T. Katsumi Chief Researcher, Security Economics Laboratory IT Security Center, IPA, Japan

2 n The earthquake some facts, real problems and needs n Cloud services rendered free to people, governments and corporations n Change in evaluation of thought risks of cloud n Cloud computing as social information infrastructure n Requirement to cloud: Social IT infrastructure that is resilient, dependable and disaster-tolerant Agenda Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

3 n The earthquake some facts, real problems and needs n Cloud services rendered free to people, governments and corporations n Change in evaluation of thought risks of cloud n Cloud computing as social information infrastructure n Requirement to cloud: Social IT infrastructure that is resilient, dependable and disaster-tolerant Agenda Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

4 Damaged Area Tokyo Sendai Fukushima Sapporo epicenter More than Munich - Hamburg span Copyright © 2012 IPA Information-Technology Promotion Agency 9 May Seismic Density By Japan Meteorological Agency

5 Figures Human n Dead: 15,782 n Missing: 4,086 n Injured: 5,932 Physical (in B$) n Buildings:130 n Life Line: 16 n Infrastructure: 28 n Agri. Fish. 24 n Cult. Edu. HC 14 n Total211 Tohoku Quake n Mar. 11, 2011 n Magnitude M9.0 n Max Intensity 7.0 n Damaged Area 320x125 mi 2 n Lost Buildings: 270k n Max evacuated: 400k n Power outage 8M n Water outage 1.8M The Tsunami n Wave height: 33ft n Ran up to: 135ft n Max invaded: 3.75mi n Flooded area 561km 2 /140kA Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

6 Damages Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

7 Tsunami Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

8 Rescue Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

9 People refugees in community houses & gymnasiums

10 Supply: enough here nothing there Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

11 n The earthquake some facts, real problems and needs n Cloud services rendered free to people, governments and corporations n Change in evaluation of thought risks of cloud n Cloud computing as social information infrastructure n Requirement to cloud: Social IT infrastructure that is resilient, dependable and disaster-tolerant Agenda Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

12 1.IT infrastructure for city staffs and volunteer stations for rescues and refugees support 2.Communications between individuals and families 3.Backups/mirroring of gov.s and local gov.s information dissemination: radiation info, citizen services info, etc. 4.IT infrastructure and services to businesses for emergency info delivery, employee communications, business communications and emergency data backups Cloud services rendered free to people, governments and corporations Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

13 1.IT infrastructure for city staffs and volunteer stations for rescues and refugees support n HQ/command center for rescue supply distribution and volunteer workforce delivery n Info hub needs IT infrastructure n Cloud services for groupware, office apps, comms tools u IBMMicrosoftFujitsuBiglobe u IIJNECUnisysHitachiNTT-Com n Medical needs matching also worked on cloud Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

14 Refugees anywhere, supplies elsewhere n Not just public facilities, i.e. schools, community houses but in civil houses, temples, even in cars n Municipal staffs do not know where people have evacuated, how many are where, what are their needs n Life needs vary camp by camp: food, water, fuels, sanitary, blankets, clothes, batteries, etc. n ---and they change day by day n retrieval of field needs is most important n obtaining stuffs from where by when is the next issue Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

15 Issue in health care / patient support n Patients dont know where to get service n ER medical teams dont know where the needs are n Patients lost medicines but dont know what they used to have n Hospitals lost medical records - doctors dont know patients n Medicines, medical supplies, tools and machines are lost or in short: orders/requirements cannot be communicated logistics not available Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

16 Missing link: information flow & sharing What are there? How many? Who are where? How many? What in need? Copyright © 2012 IPA Information-Technology Promotion Agency 9 May ? ? ? ? ? ?

17 Volunteers n Hub as the needs-supply matching n Goods and stuffs to refugees n Voluntary workforce for refugee camps, relief supplies, mental support, housekeeping and cleaning n Collection and delivery of medical staffs, supply, drugs: who, what, how many to where for what by when? n Key: information n How to collect, how to sort, how to match, how to tell --- all with IT!! Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

18 Volunteers: info routerCloud: NW+CPU Deliver 2xA, 10xB & 5xC to YXZ by ddmm. We need 2xA, 10xB & 5xC by ddmm. Emergent need for surgery stuffs!! Where to get them. Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

19 2.Cloud services for people communications n Google people finder n Sinsai.info web site u collect tweets and SMs and put into database u matched with location info and shown on maps u collab. Ushahidi, Amazon and OSS community n Tohreta(could go thru) map u Honda car location retrieval u daily renewed DB on map Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

20 3.Backups/mirroring of gov.s and local gov.s information dissemination: radiation info, citizen services info, etc. n Web servers of local governments either damaged or with minimal capacities n A LG site got sudden surge access when introduced as radiation measurement info site by twitter n Cloud hosting service providers offered free mirroring n Central and local governments could survive access storm n IIJ, Sakura, Fujitsu, IBM, Amazon, etc. offered n MEXT, Tohoku prefectures &Cities, TEPCO used Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

21 4.IT infrastructure and services to businesses n Web service used to show photo of damaged shop n TV conference used to have emergency remote meeting n CRM for information sharing n Google Apps for office works n services to compensate damaged in-house server n IaaS hosts for use as servers and backups n Sharing of university lectures and e-learning contents n IIJ, IBM, Hitachi Joho, Microsoft, Nifty, Fujitsu, Nihon Systemware, NEC Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

22 List of cloud services for free use 76 Cases IBM Amazon Google MS Hitachi Fujitsu NEC IIJ Unisys NTT Nifty Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

23 Examples of free cloud services by CSPs Google thru NTT Data & Hitachi Sol: Geo photos of damaged area with coordinates MS , BBS, message board, chats by letters/voice/video, management platform for emergency aid stuffs, emergency control DB, etc. IIJ hosting and mirroring sites for local governments to disseminate radiation info, public services info. MS offered the same IBM Info sharing for blood transfusion, matching of medical supply needs + stocks NSW DR tool PlateSpin Protect+NSW Biz-VPN enabled remote backup Fujitsu: web conference system developed by an ISV for a chamber of commerce, VPN access from home and temporary offices to detour lockout of office building, Cloud mail to substitute a server washed away by tsunami, all within a day Biglobe Social BBS for safety info, traffic conditions, train operation, biz comm, etc. Nihon Unisys Minicaipal office work systems incl. Residents DB, Taxation DB, Social Insurance, Welfare Services, Citizen Services, total 40 systems Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

24 n The earthquake some facts, real problems and needs n Cloud services rendered free to people, governments and corporations n Change in evaluation of thought risks of cloud n Cloud computing as social information infrastructure n Requirement to cloud: Social IT infrastructure that is resilient, dependable and disaster-tolerant Agenda Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

25 n Data centers might go down u On premise systems heavily damaged; no DC went down n Data in cloud might be lost u Local storage went down; restoring from cloud worked n Data stored somewhere else, maybe overseas u Damage of super large area let them think of safety in other countries n Backups should be kept in house u Everything in-house washed away Change in evaluation of thought risks of cloud Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

26 Raised concern on BCP: big interest in Cloud n From on-premise to cloud: storage, servers, desktops n Move DCs from east area to west area within Japan n Hostings escape from Japan to Singapore, Autralia n Online backup in cloud n Main system on-premise with a cold standby in cloud Copyright © 2012 IPA Information-Technology Promotion Agency 9 May Cloud is more and more adopted

27 Lessons & changes from/after the Quake n Social media worked for emergency safety communication n Public cloud worked as social infrastructure to support municipals, voluntary help team and medical rescues n No data centers die: survived outage with fuel supply for emergency engines n Data centers also survived planned blackout and peak demand suppression of electricity n Mobile and home working introduced rapidly and widely n Smart devices collect much interest as terminal devices to access cloud Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

28 n The earthquake some facts, real problems and needs n Cloud services rendered free to people, governments and corporations n Change in evaluation of thought risks of cloud n Cloud computing as social information infrastructure u Emergency response u Operation at normal n Requirement to cloud: Social IT infrastructure that is resilient, dependable and disaster-tolerant Agenda Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

29 Value of cloud in emergency response n Data centers are more robust than on-premise systems n Ready and effective for emergency response u agility for any kind of use u available for immediate release u no or few barrier to offer free service n Conditions u Power supply / fuel refill for data centers secured u Communication lines / media to keep alive u Client devices can work --- power, battery, generation Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

30 Cloud in operations at normal n B2C: used more for daily supply purchase, for those with difficulty in going out for shopping: aged, rural residents, handicapped n B2B: almost every industry tend to outsource more. Higher dependency on more tightly linked supply chain. n Critical infrastructure: municipals, finance, medical, etc. u 30% of local banks, 90% of credit unions depend on one data center provider u points of 200+ water supplier monitored by one system u Local government cloud is spreading rapidly Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

31 Safety Retrieval Victims Support Info Disti. Sharing Emergency Services IT infrastructure to sustain emergency response Cloud Computing and Services Platform Social Media B2C Govern ment Critical Infra Industry Life Society Economy Lifeline Peace Emergency Supports all the human, economic & social activities Cloud supports economy & society Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

32 n The earthquake some facts, real problems and needs n Cloud services rendered free to people, governments and corporations n Change in evaluation of thought risks of cloud n Cloud computing as social information infrastructure u Emergency response u Operation at normal n Requirement to cloud: Social IT infrastructure that is resilient, dependable and disaster-tolerant Agenda Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

33 Anatomy of cloud from social perspective Reliability of cloud in view of ER, DR and BC Security & Privacy of Aggregated Personal Data Cloud as the System Platform with Resiliency & Dependability Cloud for Emergency Response & Disaster Rescue Cloud as the Model for IT Utilization Cloud as the Service or Business Model Cloud as the Service Platform Cloud as the Public Asset Service at Peace Services in Emergency SocialInfra Cloud to be resilient, dependable and disaster- tolerant Service at Peace Services in Emergency Cloud Computing Potential Risks Emergency ViewView at Peace (Positioning in Economy & Society)Potential Risk ViewBusinessEngine Social Infra- structure inter- dependency & Threats in Common ER BC Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

34 Communication Services Failure System Failure HW Traffic Congestion Physical Disaster Power Outage Cyber Attacks Cyber Attacks System Failure SW Data Center Failure Interdependency of critical infrastructure Copyright © 2012 IPA Information-Technology Promotion Agency 9 May Power Systems Failure Cable Cutoff Radio Station Collapse Refinery & Tank Failure IT Infrasturcture/ services lost Operator Unavailable

35 Cloud services to survive DC down Copyright © 2012 IPA Information-Technology Promotion Agency 9 May Issues to be allocated Technical Security Economy/Biz Legal International Inter-cloud Operation for Backup, Failover, Restoration, Recovery and Migration Survey current state of penetration Assess what if cloud/DC go down Conditions for resilience, dependability Allocate issues for inter-cloud migration Virtual Machine or Service Function to be automatically transferred from a DC to another Study on the way

36 n Cloud proved its capability for emergency response n Cloud is now reputed for its capability for BC and DR n Cloud proved its value as a social information infrastructure n Cloud also works as business engine and life support n Need to prepare for unexpected failure of cloud services, by internal, external and incidental causes n Possibility of more significant disaster or mixed, cascaded failure has become topic after the quake, i.e. new quake n Assessment of the effect of failure, seek for ways to avoid failure and conditions to sustain/survive disaster are required Summary Copyright © 2012 IPA Information-Technology Promotion Agency 9 May

37 Cloud services can support society in emergency response Ben T. Katsumi Chief Researcher, Security Economics Laboratory IT Security Center, IPA, Japan Thank you!!


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