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ENHANCED COMMUNICATION VIA AN INTERPRETER THE CAMBRIDGESHIRE MODEL by Katrina Mayfield.

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Presentation on theme: "ENHANCED COMMUNICATION VIA AN INTERPRETER THE CAMBRIDGESHIRE MODEL by Katrina Mayfield."— Presentation transcript:

1 ENHANCED COMMUNICATION VIA AN INTERPRETER THE CAMBRIDGESHIRE MODEL by Katrina Mayfield

2 GLOBAL MIGRATION UK and Cambridgeshire in particular attract large numbers of people A vast number of workers from new EU Member States have migrated to the UK since 2004

3 INTERPRETING SERVICE One-off occasion or business as usual? Steady growth in the demand for interpreting over the last seven years At least one in five of our customers these days require an interpreting service

4 CAMBRIDGESHIRE MODEL The title Cambridgeshire model does not originate from the force This term has been introduced recently by some national interpreters professional bodies to describe an efficient and effective way of managing interpreting and translation services

5 CAMBRIDGESHIRE MODEL HOW WE OPERATE Interpreting and Translation Services Manager Standard Operating Procedures (SOP) Robust performance management regime Staff training A microsite on the intranet

6 CAMBRIDGESHIRE MODEL First class service to members of the public regardless of their language or ethnic origin Over 200 professional interpreters Multilingual Support Officer (MSO) scheme Continuing Professional Development (CPD) programme for interpreters & MSOs Regular liaison meetings

7 CAMBRIDGESHIRE MODEL Is this model efficient? Compliance with the 2010 EU Directive, European Convention on Human Rights and Police and Criminal Evidence Act 1984 (local law) High standards ensure consistency and fair treatment of victims, witnesses and suspects regardless of their language Proper management allows prompt detection of any new trends resolving any issues effectively and in a timely manner Good working relations and mutual respect with interpreters and their national professional bodies

8 COST EFFICIENCY Standards and consistency (SOP) Robust performance management regime Adequate Terms & Conditions for interpreters Control Efficiency and good value for money Over 50% savings (£400,000) within the last 24 months

9 INTERPRETERS FILM PROJECT GOALS To produce an awareness film in which to highlight the role of the interpreter show bad practice examples provide good practice guidance aiming to assist public service officials to deliver a first class service to the public regardless of language barriers

10 INTERPRETERS FILM PROJECT HISTORY Autumn 2009: Cambridgeshire Constabulary secured Migrant Impact Funding for the production of an awareness film December 2009: the multiagency Project Board started work October 2010: the production company was appointed June 2011: a 45-minute film was released thanks to:

11 WE PRODUCED THE FILM! View it at

12 THANK YOU FOR YOUR ATTENTION


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