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International Best Practices of Service-Friendly Librarians: Fresh perceptions from a year-long comparative analysis of U.S. & Asian-Pacific Libraries.

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Presentation on theme: "International Best Practices of Service-Friendly Librarians: Fresh perceptions from a year-long comparative analysis of U.S. & Asian-Pacific Libraries."— Presentation transcript:

1 International Best Practices of Service-Friendly Librarians: Fresh perceptions from a year-long comparative analysis of U.S. & Asian-Pacific Libraries John Hickok, M.L.I.S., M.A. Librarian / Instructor Coordinator of Library Instruction California State University, Fullerton, USA

2 Background Project: 1-year research grant on services in libraries of Asia Project: 1-year research grant on services in libraries of Asia

3 Introduction Library Services: Library Services: - Circulation - Circulation - Catalogs/Datbases - Catalogs/Datbases - Operations (photocopying, etc.) - Operations (photocopying, etc.) - Reference/Instruction - Reference/Instruction

4 Reference/Instruction: High client-librarian interaction, so a high need to be Service-friendly

5 Challenges 1. Limited Resources Example: Laos Library: limited items

6 Challenges 1. Limited Resources Example: Japan school library: limited hours/staffing

7 Challenges 1. Limited Resources Example: everywhere: limited database budgets

8 Challenges Indonesia: N. Sumatra Univ. Library

9 Challenges Philippines: supplementing (Pathfinder)

10 Challenges Thailand: consortium for eBooks.

11 Challenges 2. Clients not using Reference or Instruction services - Possibly the nature of standardized examinations (little indep. Research)

12 Challenges 2. Clients not using Reference or Instruction services - Possibly over-reliance of Internet

13 Challenges 2. Clients not using Reference or Instruction services - Possibly a negative stereotype or impression of librarians

14 Challenges 2. Clients not using Reference or Instruction services - Possibly a negative stereotype or impression of librarians

15 Challenges What kind of an image do you display to your clients?

16 Challenges

17 Challenges

18 Challenges

19 Challenges

20 Challenges

21 Challenges

22 Challenges

23 Challenges

24 Challenges Or…

25 Challenges What kind of an image do you display to your clients?

26 Challenges Singapore: Market the Reference Desk!

27 Challenges Taiwan Public: Promoting Librarians over Google

28 Challenges U.S.: making librarians instructors

29 Challenges 3. Not reaching clients to help them become Information Literate

30 Challenges Japan: I only use the library for a Japan: I only use the library for a place to study place to study

31 Challenges 3. Not reaching clients to help them become Information Literate Korea: I use Naver, not the library Korea: I use Naver, not the library

32 Challenges 3. Not reaching clients to help them become Information Literate USA: I don t remember much from my freshman library orientation USA: I don t remember much from my freshman library orientation

33 Challenges Malaysia: required I.L. course for all first year students, taught by librarians.

34 Challenges Philippines: required 3 rd /4 th year student library research component

35 Challenges USA: roaming librarian project

36 Challenges 4. Librarian subject expertise not used or available

37 Challenges China: Reference librarians are often librarians are often put in back offices, put in back offices, unavailable unavailable

38 Challenges 4. Librarian subject expertise not used or available Vietnam: often librarians work low-level clerical positions

39 Challenges 4. Librarian subject expertise not used or available Thailand: LIS students exclusively LIS only; no other subject knowledge

40 Challenges Philippines: Pathfinders specialization

41 Challenges USA: Online library guides by major

42 Challenges Hong Kong: Librarians creative freedom for to create online tutorials

43 Challenges 5. When traditions become inflexible

44 Challenges Japan: mandatory staff rotations among library divisions

45 Challenges 5. When traditions become inflexible Everywhere: total silence total silence tradition still tradition stillprevalent

46 Challenges 5. When traditions become inflexible Thailand, China, etc.: outsider, non librarian Library Directors appointed

47 Challenges Vietnam: creative thinking – caf é within the library

48 Challenges Singapore: Lively, open, noisy Information Learning Commons area

49 Challenges Indonesia, Philippines: certain libraries more flexible Thesis allowance

50 Conclusion Other libraries share many of your common challenges … Look at their innovations, and apply their success to your own library!

51 Thank you


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