Presentation on theme: "Visual 1.0 Revised: November 2011 The Basic Plan for MSU EMERGENCY ACTION TEAMS."— Presentation transcript:
Visual 1.0 Revised: November 2011 The Basic Plan for MSU EMERGENCY ACTION TEAMS
Visual 1.1 Revised: November 2011 MiOSHA regulates the standards established in emergency preparedness plans for situations requiring evacuation. The standards indicate that these plans: Shall be written Shall specify the designated actions when responding to emergency circumstances That the designated actions will ensure a safe response. These regulations direct the MSU Emergency Action Teams. Laws and Regulations
Visual 1.2 Revised: November 2011 Laws and Regulations MiOSHA further sets standards guiding the Emergency Action Team planning: Emergency Escape procedures and routes Procedures for employees who remain within facility to operate critical operations Procedures for all employees after emergency evacuations/sheltering has been completed –Rally points –Sweep checks and accountability lists
Visual 1.3 Revised: November 2011 Laws and Regulations MiOSHA regulates the necessity to conduct annual Evacuation Drills for employees and the Emergency Action Teams of MSU These drills are normally scheduled in May of each year and accomplished in a cooperative effort with MSU Police Homeland Security Division, Fire Marshall, Physical Plant and the personnel of MSU community (emergency coordinators/ teams and building personnel)
Visual 1.4 Revised: November 2011 Standards and keeping MSU safe MiOSHA further regulates training and review of the plan:
Visual 1.5 Revised: November 2011 Fire Safety Code FIRE PREVENTION CODE (EXCERPT) Act 207 of 1941 29.19 Fire drills in schools, colleges, universities, and school dormitories; unrestricted emergency egress; compliance; record; minimum drills; weather conditions; tornado safety drills; location of drills; security measures; drills during lunch and recess periods; protective apparatus or equipment; development of model. Sec. 19. (1) The chief administrative officer and the teachers of all schools, including state supported schools, colleges, and universities and the owner, or owner's representative, of all school dormitories shall have a fire drill each month and ensure unrestricted emergency egress during school hours and when the school is open to the public. Each teacher in a school, including a state supported school, college, or university and the owner or owner's representative of a dormitory shall comply with these requirements and keep a record of the drills.
Visual 1.6 Revised: November 2011 Fire Safety Code, Act 207 The drills shall be conducted in coordination with the local emergency management coordinator appointed under section 9 of the emergency management act, 1976 PA 390, MCL 30.409, the county sheriff for the county or the chief of police or fire chief for the municipality where the school is located, or the designee of the sheriff, chief of police, or fire chief and consistently with applicable federal, state, and local emergency operations plans.
Visual 1.7 Revised: November 2011 Guidelines to keep MSU safe Fire alarm systems and extinguishing devices are present for the protection of the building and occupants-No person should disable a fire protection or alarm system without the permission of the incident commander (police or fire department authority) No person shall render a system or device inoperable during a potential emergency unless by direction of the incident commander (police or fire authority) This includes those in the employ of the building management or any one else who shuts off an alarm system, sprinkler system, or any other system that could affect the outcome of a fire response without the permission of the incident commander
Visual 1.8 Revised: November 2011 This training will Review the MSU basic emergency plan Provide Emergency Team Review: 1.Role of the Emergency Action Team Leader 2.Role of the Emergency Action Team Floor Coordinators 3.Procedures for Evacuation/Sheltering emergencies 4.How to handle special situations Emergency Action Team Leader Agenda
Visual 1.9 Revised: November 2011 Emergency Plan concepts First Aid Identify persons with Red Cross training w/in your building Medical Triage Crime Prevention Evacuation Sheltering in place recommendations Rally Sites
Visual 1.10 Revised: November 2011 Review plans and communicate with personnel: This is MSUs basic plan and it can be found on the MSU Police website- A hardcopy must be available for personnel within each facility.
Visual 1.11 Revised: November 2011 Some facilities may have supplemental operational written plans addressing safety procedures for specific labs, unique facility operations, or research regulations.
Visual 1.12 Revised: November 2011 Personnel must be aware of MSUs basic plan and have available any written supplemental safety plans specific to a particular facility. Personnel should know who the Emergency Action Team members are to assist in times of emergency
Visual 1.13 Revised: November 2011 Emergency Action Team Leaders should annually review and attend to any team member changes or replacements. Emergency Action Team Leaders and Floor Coordinators should be familiar with building posting information and necessary changes to request updates from MSU Police.
Visual 1.14 Revised: November 2011 Building Postings The building posting includes: A floor plan with- The buildings emergency evacuation routes, and rally points Fire Extinguisher locations Pull station locations Fire rated stairwell locations In some cases, emergency showers, eyewash stations, gas shutoff locations Emergency phone locations People with different abilities entrance/exit locations Severe weather shelter locations
Visual 1.15 Revised: November 2011 Example of Emergency Floor Plan Postings
Visual 1.16 Revised: November 2011 M.S.U.s Emergency Guidelines Posting
Visual 1.17 Revised: November 2011 Emergency Communication MSU Alert: Call 1(888)-MSU-ALERT to receive a recorded message with emergency information. Emergency Action Team Pagers notifications to EAT Leader or representative, and/ or building representative. Phone trees MSU Police recommend that the Emergency Action Teams have building notification phone trees in place.
Visual 1.18 Revised: November 2011 Emergency Communication Connect ED: allows MSU to send information to the community in the event of an emergency via: landlines, cell phones, email, and text messages. Please go to http://alert.msu.edu to enroll your cell phone in the program.http://alert.msu.edu Community Siren system: The sirens are activated in the event of a tornado warning. Seek shelter immediately.
Visual 1.19 Revised: November 2011 Emergency Communication Media Sources Radio Television Internet NOAA weather alerts
Visual 1.20 Revised: November 2011 Emergency Action Team Pager What is the pager for-Why do we have one?: The Emergency Action Team Pagers: are one form of communication used to provide emergency situation alerts to the Emergency Action Team Leaders directly from MSU Police. In certain emergency situations the pagers will be activated by MSU Police and a text message sent with information about an emergency, and updates (including an all clear notice). In response to an emergency text message the EAT leader should utilize the phone tree, Avaya phone mass message system, or other appropriate internal department phone contacts to share information with personnel and communicate the emergency message.
Visual 1.21 Revised: November 2011 Phone Trees and mass-messaging Update and Test : Phone tree or Avaya phone system mass messaging connections Start: Pager message launched Supervisors, Faculty/Staff, Facility Managers, Students Visitors/Guests Facility/ Department mainlines Emergency Action Team Floor Coordinators Emergency Action Team Members Building Occupants Emergency Action Team Leaders
Visual 1.22 Revised: November 2011 Essentials of developing a phone tree People and essential contact areas to be included on a phone tree within your respective building Emergency Action Team Leader Emergency floor coordinators Main office lines & supervisors Reception locations where a person is likely to be contacted during most of the working business hours to receive emergency information Deans of colleges or primary research representatives
Visual 1.23 Revised: November 2011 Team members should be aware of additional emergency response enhancements or special considerations for their building; PA systems –The police may use in emergencies for announcements HVAC (Heating, Ventilation and Air Conditioning) system automated shut off with Physical Plant and or manual shut-off Emergency generator systems within building-learn what you can about what the generator operates Building Systems
Visual 1.24 Revised: November 2011 The Primary Role of the Emergency Action Team Leader: Role of the Emergency Action Team Leader
Visual 1.25 Revised: November 2011 Basic job of the Emergency Action Team Leader Have enough team members to account for the building size and number of occupants- This should be enough members to assist those that may be present in a normal business day in order to facilitate a safe evacuation or sheltering Have back-ups or stand-by personnel when leader is unavailable Announce the type of emergency & Advise others of the appropriate response to the situation If evacuating or sheltering, once you arrive at the designated rally or sheltering areas Report to the Team Leader (your areas status) if no team leader is present report this information collectively with fellow team members In the event of an evacuation report status to a the Police or Fire personnel). Role of the Emergency Action Team Leader
Visual 1.26 Revised: November 2011 Weather Emergency or other reasons for SHELTERING Role of the Emergency Action Team Leader
Visual 1.27 Revised: November 2011 SEVERE WEATHER GUIDELINES Types of Weather Alerts: Severe Thunderstorm Watch Severe Thunderstorm Warning Tornado Watch Tornado Warning Conditions are conducive to the development of severe thunderstorms in and close to the watch area. A severe thunderstorm has actually been observed by spotters or indicated on radar, and is occurring or imminent in the warning area. Conditions are conducive to the development of tornadoes in and close to the watch area. A tornado has actually been sighted by spotters or indicated on radar and is occurring or imminent in the warning area. Instructors, staff and group leaders should be made aware of the watch so they can be prepared to move inside if threatening weather is observed. All outdoor activities should be suspended immediately. Everyone should move to a secure inside facility. Instructors, staff and group leaders should be made aware of the watch so they can be prepared to move inside if threatening weather is observed. All outdoor activities should be suspended immediately. Everyone should move to the nearest designated shelter area. Severe Weather Alerts: in many cases will be made by local TV and radio, computer internet, emergency pagers, & individual weather alerts will provide notification, and for Tornado Warnings the MSU siren system for outdoors campus notification.
Visual 1.28 Revised: November 2011 When thunderstorms approach, be prepared to move to designated building shelter areas & monitor weather service. If outdoors and shelter is nearby, move to it IF CAUGHT OUTDOORS AND NO SHELTER IS NEAR: Find a low spot away from trees, fences and poles If you are in water, get out and move to dry land. If you are golfing, seek shelter and while doing so do not hold or carry your clubs For more weather information visit the weather channel on the Web at http://www.weather.com/http://www.weather.com/ Severe weather information
Visual 1.29 Revised: November 2011 Reasons for going to shelter 1. Tornado Warnings/Severe Weather conditions 2. Certain Hazmat Emergencies 3. Some Civil Disorders 4. Building lock-down Shelter Information
Visual 1.30 Revised: November 2011 The role of an Emergency Action Team Leader during a Severe Weather Sheltering situation 1. Advise & assist others 2. Conduct a sweep check of assigned area within the building announcing EMERGENCY highlighted in yellow in the emergency floor plan documents 3. Direct others to shelter areas (highlighted in yellow in the emergency floor plan documents ) 4. Wait for all clear Role of the Emergency Action Team Leader
Visual 1.31 Revised: November 2011 Designated Tornado Shelters: 1.Interior room/hallways without windows 2.Free of Hazards 3.Make comfort a consideration 4.Basement/ground level areas of the building are best Caution must be taken when using stairs with windows. Check your building Emergency Floor Plan Maps for sheltering locations The buildings floor plans and shelter areas for severe weather
Visual 1.32 Revised: November 2011 Wait for all clear Reviewing the role of the Emergency Action Team Leader Once sheltered dont leave a shelter area until the all clear is given. Normally by radio, cable television, weather service announcements, pager, or emergency response personnel (police, fire). Note: There is no siren to indicate an all clear.
Visual 1.33 Revised: November 2011 There may be a need for a lock-down of your building-as directed by police personnel or other emergency responders Role of the Emergency Action Team Leader Crime in progress Civil disorder Hazmat response Be Prepared for the unexpected Situations may include: *Use of your established phone tree may be appropriate in these situations*
Visual 1.34 Revised: November 2011 EVACUATION EMERGENCIES
Visual 1.35 Revised: November 2011 Reasons to Evacuate the building 1. Fires 2. Explosion or threat of explosives when directed to by emergency personnel (police/fire) 3. Some Hazmat emergencies 4. When directed by emergency personnel The Emergency Action Team Leader
Visual 1.36 Revised: November 2011 1.Pull the alarm if you suspect a FIRE situation & call 911 as you exit. 2. Pull the alarm when otherwise directed by emergency personnel or when youre aware of an emergency requiring an evacuation 3. Remember to Call 9 - 1 – 1 Never assume others have called 911! This may include the necessity to dial an 8 or a 9 to exit your building phone system before dialing the 9-1-1 sequence Role of the Emergency Action Team Leader & all MSU personnel
Visual 1.37 Revised: November 2011 False Alarms- known or not known If a fire system is activated, i.e., the alarm is sounding) an evacuation must begin to take place Evacuation is your first priority! Checking the annunciation panel is the responsibility of fire personnel If it is determined (early) that the alarm is false, coordinate communication efforts with Police/Fire 911 or 355-2222 and with other emergency action team leaders to mitigate the response DO NOT ever shut off a fire alarm system without the authority of Police or Fire personnel If it is unknown complete the evacuation process and subsequently communicate with responding police/fire units to gather information and assist. SAFETY FIRST! A call to 911 in unknown circumstances may give you information or you may start to gather information by calling the 355-2222 police desk line -Keep in mind that a call to 911or 355-2222 may also alert authorities to a malfunctioning system that they may be otherwise unaware of
Visual 1.38 Revised: November 2011 Role of the Emergency Action Team Leader Advise & Assist Assist persons to evacuate the building using the nearest (safe) exit location & encourage them to go to the rally point(s) As a team leader when you have completed a sweep check for your work area proceed to the designated rally site
Visual 1.39 Revised: November 2011 Role of the Emergency Action Team Leader What is a Sweep check? It is: To Walk through your workplace & make aware, as many people as safely possible, of a given emergency situation If time permits, knock on closed doors and announce the known emergency (because it may be difficult to hear alarms in some closed offices) If time permits, close doors as you leave to secure and preserve property Assist persons with special needs in the evacuation process
Visual 1.40 Revised: November 2011 Role of the Emergency Action Team Leader MSU Police recommend using a type of written check list … 1. A Sweep check was completed for all areas of the facility 2. All persons from your designated area have evacuated 3. Assist in realizing the number of personnel unaccounted for 4.T o account for personnel/visitors with special needs and documenting their last known location at the time of the emergency in the event a First Responder must further assist them in evacuating To determine whether or not :
Visual 1.41 Revised: November 2011 Example of a written checklist- EMERGENCY ACTION TEAM LEADERS EVACUATION CHECK LIST FLOOR: Check List Sweep check of assigned area completed: Everyone in assigned area has left the building: There is no one unaccounted for at the rally site: There is no one that has special needs: Make notes on any item NOT checked off ) Special note to the Facility Emergency Action Team Leader:
Visual 1.42 Revised: November 2011 The role of an Emergency Coordinator in an EVACUATION
Visual 1.43 Revised: November 2011 Persons with different abilities: How to Assist 3.Mobility Impaired and for people who use wheelchairs: Evacuation from basements or upper floors can be difficult because elevators may not be used during an emergency. Three courses of action are possible. All employees should receive instructions so they may provide assistance. Some may.... a.proceed to an enclosed, safe, fire rated stairwell or one of the emergency areas designated for people with disabilities and wait for assistance. Their location must be reported by dialing 9-1-1 or by actually reporting to the nearest emergency responder immediately. (fire, police, etc.) OR b.remain in the room. If the hazard is not near the location and the room is well constructed, this may be the best choice. Their location must be reported by dialing 9-1-1 or by actually reporting to the nearest emergency responder immediately. (fire, police, etc.) OR c.be assisted in using the stairs or ramps to evacuate. However, great care must be taken in moving a person who uses a wheelchair or may have impaired mobility.
Visual 1.44 Revised: November 2011 Assisting others with special needs Whether it is hearing, sight, or mobility assistance that is needed here are a few guidelines: Use a buddy system for persons with different abilities Communicate with an individual that may require assistances in the evacuation process Arrange a plan in advance to assist, should an emergency occur. If youre unable to safely evacuate a person with mobility related assistance, leave them in a fire-rated stairwell and immediately report their location to police/fire responding units The fire personnel will complete the evacuation or provide necessary assistance
Visual 1.45 Revised: November 2011 Role of the Emergency Action Team Leader Ideally, report to your Emergency Action Team Leader at the designated rally site or shelter location ***Present your check list and any information that you may have regarding the emergency situation. Are all personnel accounted for? ***
Visual 1.46 Revised: November 2011 Role of the Emergency Action Team Leader Other duties a.You may be requested to assist in monitoring entrances to the building b.Assist emergency responders with needed information c.If requested, assist emergency responders in keeping an appropriate distance between evacuated persons and the emergency situation……..
Visual 1.47 Revised: November 2011 Be Prepared for the unexpected Hazardous Material releases that require evacuations or sheltering in place may …. Role of the Emergency Action Team Leader Use of different evacuation route You should always have two pre-planned routes of escape Use of pre-determined sheltering in place locations Change rally sites at the direction of Emergency response personnel involve responding to emergency communication messages for necessary actions and information.
Visual 1.48 Revised: November 2011 Role of the Emergency Action Team Leader At the designated rally site the Emergency Action Team Leader should do the following: a.Collect Team Leader's Checklists b.Report to the Incident Commander on the status of your evacuation (especially persons with different abilities) Also, present any specific information that you may have learned regarding the emergency
Visual 1.49 Revised: November 2011 EAT Leader Master Checklist Example Emergency Action Team Leader (Building Name) Team Leader Master Checklist 3rd 2nd * No Floor Coordinator 1st West Wing 1 st East Wing Base Man in Rm 102 wouldnt leave
Visual 1.50 Revised: November 2011 FIRE SAFETY FIRE EXTINGUISHERS
Visual 1.51 Revised: November 2011 Only use an extinguisher if you are.. MSU Confident (and preferably trained)
Visual 1.52 Revised: November 2011 Combustible Wood, cloth paper Liquids Gasoline, & Oil products Electrical Sources & Equipment Type D - Combustible Metals, Magnesium or Sodium KNOW YOUR A - B - C s
Visual 1.53 Revised: November 2011 KNOW YOUR A - B - C s Type A - Pressurized Water Type B / C - Carbon Dioxide, Halon Type A / B / C Universal - Dry Chemicals Type D - Special Dry Chemicals or foam
Visual 1.54 Revised: November 2011 P A S S P - Pull the Pin A - Aim low S - Squeeze the trigger S - Sweep from side to side KNOW THE KEY acronym
Visual 1.55 Revised: November 2011 Community Policing & Emergency Action Teams Security & Safety
Visual 1.56 Revised: November 2011 University Building Security
Visual 1.57 Revised: November 2011 Awareness and commitment It is in everyones interest to protect the university for Life Safety and Property Preservation. This commitment starts with the basics: DO NOT prop doors open (A propped door equals the door being unattended and thus, the building is not secure) This in turn creates vulnerability to people, places and property If you find a propped door, close it and utilize appropriate department communication methods as follow-up to avoid future occurrences
Visual 1.58 Revised: November 2011 Report Suspicious Situations Use common sense & gut reactions when reacting to circumstances Be aware of controversial issues It may involve various research projects Stay informed If it seems out of place or out of the ordinary and cannot be verified REPORT IT and have MSU POLICE check it for you Dont wait or hesitate to report it… A lengthy or repeated discussion with peers about the suspicious or just not right persons or circumstances delays the response for police to investigate
Visual 1.59 Revised: November 2011 Community Policing You know what is normal in your work area and building within the MSU community.. Your attention to your surroundings and awareness of the day-to-day routine gives you the first opportunity to know what and who may be out of place Your awareness and reporting of suspicious circumstances to authorities acts as the first line of deterrence
Visual 1.60 Revised: November 2011 Suspicious Mail or Packages Response
Visual 1.61 Revised: November 2011 Suspicious Mail or Packages Pay attention to any mail or packages you may believe are unusual. For example: No return address or a strange/unexpected return address. Postmark does not match the return address. Mail addressed to a title or office only, or to an incorrect title or office. Items that are oversized, lopsided or uneven. If you are uncomfortable about a package or letter Do not open, shake or move it. Secure it in a closed room if possible Leave the area and keep others away from the item. Notify your supervisor about the item. If your supervisor has concerns about the safety of the item, they will contact the MSU Police at 355-2221 or 911.
Visual 1.62 Revised: November 2011 Suspicious Mail or Packages If you open an envelope or parcel and encounter an unidentified substance. Do not panic, remain calm and do not touch, smell, taste or try to analyze the substance. Carefully put the item down and step away. Do not carry the item to another location. Alert others to keep away from your area and secure any doors to separate the item and yourself from others as well as turn off any circulating fans, air conditioners or heaters. CALL 9-1-1 to notify the MSU Police. Wait for trained emergency personnel to arrive. Be ready to inform emergency responders regarding who has had contact with the substance. As a precautionary measure, isolating these personnel may be necessary.
Visual 1.63 Revised: November 2011 Bomb Threat Response Guidelines
Visual 1.64 Revised: November 2011 Bomb Threats A.If a call is received and a threat is given obtain as much information concerning the threat and the caller as possible. B.Notify your supervisor and call 9-1-1. C.Follow the directions of the 9-1-1 operator and Police personnel. Also be aware that despite the threat situation, the building may not be evacuated and that it may be necessary to simply follow the direction of emergency personnel.
Visual 1.65 Revised: November 2011 Bomb Threats-Evacuation Guidelines A.Depending on varying circumstances the police personnel may conduct a search of the public areas before a building is evacuated. A police explosive trained K-9 may be utilized for this search; however, an immediate evacuation order may be given if the initial report appears to be authentic. B.The decision to evacuate will be made by the Police Supervisor present. C.The immediate evacuation order will be given by sounding the building's evacuation (fire) alarm ONLY if directed by police incident command. D.If directed by emergency personnel to evacuate, the occupants must leave the building and move a minimum of 300 feet from the building. This is typically further than designated rally points. E.A search will be made of the buildings public areas and exterior (minimally) regardless of whether the building is evacuated or not.
Visual 1.66 Revised: November 2011 Hazardous Materials Response
Visual 1.67 Revised: November 2011 Hazardous Materials Defined: An uncontrolled release of a hazardous substance that includes one or more of the following: Requires a response from outside the immediate work area May require an evacuation of persons Creates atmospheres that are Immediately Dangerous to Life or Health (IDLH) May create a serious potential for a fire or explosion Requires immediate attention Involves high levels of exposure Involves a situation that is unclear
Visual 1.68 Revised: November 2011 Hazardous Materials EMERGENCY RELEASE PROCEDURES: 1.Evacuate personnel from the release site. 2.Phone 9-1-1- and sound the building evacuation alarm. 3.If possible, Isolate the release area by closing doors. 4.Report the release location and type.
Visual 1.69 Revised: November 2011 EMERGENCY SHELTERING SHELTERING IN PLACE A guide for the Emergency Action Team preparedness AT MSU
Visual 1.70 Revised: November 2011 SHELTERING in PLACE A sheltering in place emergency may occur as result of: [situations other than the severe weather emergency ] Interior building accidental release/ exposure of hazardous substance requiring containment and/ or isolation A harmful substance has been released outside the building and exposure would be harmful and or fatal A suspicious package has been opened and a subsequent release of potentially harmful substance within building Sheltering may be ordered as a precaution by Emergency Responding Officials
Visual 1.71 Revised: November 2011 Moving to a designated shelter location When notice is received you may become a critical part of the notification process If time allows, utilize your phone tree and have others assist you Utilize fellow personnel to provide alert messages throughout building Use internal message systems to notify employees Have Team Leader and Floor Coordinator members sweep check the facility to make announcements
Visual 1.72 Revised: November 2011 What if : What happens if an employee or visitor refuses to shelter and insists on leaving and or leaves the facility during the hazardous emergency: Most importantly remember to protect yourselves and those with you If a person chooses to leave they will be allowed to go Do not attempt to restrain Do not make rescue attempts if an individual leaves the building and or enters an area where they are likely to be exposed to the hazard. If you observe an individual that is within an exposure area and exhibits symptoms do not attempt rescue Call 911 and make notification Stay out of the hot zone
Visual 1.73 Revised: November 2011 Preparedness continued : When choosing locations for Sheltering in Place consider: Avoiding as much exposure as possible from the source of the contaminate (outside air and or interior location) Separate and barrier yourself from the source If possible, create seals around vents, doors, windows with tape, sheet plastic, and or towels If possible, consider some comforts restrooms water sources, food, seating
Visual 1.74 Revised: November 2011 Preparedness in Sheltering Needs vs. comforts : Have advance knowledge of your facilitys Generator service Do you have generator service? What does the generator service operate? lights, exits signs, hallway lighting, Are there areas within your facility that may have generator service where others do not When choosing a sheltering location that knowledge may become an important consideration
Visual 1.75 Revised: November 2011 Selecting a Sheltering Location The best case scenario-plan for: Power sources-outlets Media access (computer, radio, etc) Cell phones The Emergency Action Team pager Phone land lines ability to make and receive calls First aid kit Flashlights Writing materials Battery operated radio
Visual 1.76 Revised: November 2011 Other considerations: Employees may have special individual considerations Medications, for example, may need to be taken in a timely manner with specific medical conditions or family contacts for children that need care Other situations that you may want to be aware of and or consider For privacy reasons it might be best to ask employees to consider their needs and prepare themselves and or share in confidence with a co- worker they trust, if they should need assistance
Visual 1.77 Revised: November 2011 Remember this is the basic plan Please contact Officer Steve Beard for any questions and training needs: 432-9549 or firstname.lastname@example.org