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Inquiry Unit 2 3 Learning Outcomes 1.To understand the main idea and select specific information while listening. 2.To get familiar with some important.

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Presentation on theme: "Inquiry Unit 2 3 Learning Outcomes 1.To understand the main idea and select specific information while listening. 2.To get familiar with some important."— Presentation transcript:

1

2 Inquiry Unit 2 3

3 Learning Outcomes 1.To understand the main idea and select specific information while listening. 2.To get familiar with some important points about making inquiries. 3.To learn about useful expressions for making inquiries.

4 Contents Part I Active ListeningPart II Fun BreakPart III Additional ListeningPart IV Viewing & Speaking

5 Active Listening

6 Exercise 1 Directions: Chris Brown shows interest in telecontrol racing cars after having seen the exhibits in the showroom of Li Yans company. Now listen to the dialogue between Mr. Brown and Ms. Li and choose the best answer to each question you hear.

7 Active Listening Exercise 1 A. A new mode of vehicle. B. Craftwork. C. Toys.D. Games. A. Because its telecontrol racing cars are of fair price. B. Because its telecontrol racing cars are of good quality. C. Because its telecontrol racing cars are of originality. D. Because its telecontrol racing cars are of good quality and a competitive price. A. Babies.B. Pupils. C. High school students.D. Adults Tapescript

8 Active Listening Exercise 1 A. Because its easy for users to operate them. B. Because it will make children more interested in technology. C. Because it will make children curious about science. D. All of the above. A. Mr. Brown wants to know the prices of the racing cars. B. Ms. Li shows Mr. Brown her companys FOB price lists. C. Mr. Brown wants to have a look at the price lists with his colleagues first. D. All the prices in the lists are subject to confirmation. 4 5

9 (CChris Brown, LLi Yan) L: Mr. Brown, you have seen our exhibits in the showroom. May I know what particular items youre interested in? C: Im quite interested in your telecontrol racing cars. Id like to know something more about them. L: They are our latest model. As our telecontrol racing cars are of good quality and fair price, we have won a very good reputation from our clients all over the world. C: I think they will find a good market in America, too. L: The telecontrol racing cars are suitable for children aged between six and eleven. They are easy to operate and can help interest children in science and technology. TAPESCRIPT

10 C: And that is why Im filled with confidence that there is a promising market in my country. L: Though we have increased the productivity of this product, it is still in great demand. C: Your exhibits of the telecontrol racing cars and catalogues are very attractive. Im thinking of importing some of your toy cars. L: Im glad that you are so interested in our latest product. Actually there has been a steady demand in our market for this kind of toy cars. C: May I have an idea for your prices of the racing cars? L: Would you please tell me the quantity you will possibly need so that we can work out the offers?

11 TAPESCRIPT C: Ill talk it over with my colleagues. But could you give me an indication of the prices? L: Here are our FOB price lists. All the prices in the lists are subject to our confirmation. C: Well, if youll excuse me, Ill go over your price lists right now. L: Please go ahead. 1. What kind of product are they talking about? 2. Why has Lis company won a good reputation from clients all over the world? 3. Which group of people are telecontrol racing cars designed for? 4. Why does Mr. Chris Brown believe that there would be a promising market for telecontrol racing cars in his country? 5. Which of the following statements about prices is NOT true?

12 Active Listening Exercise 2 Directions: Listen to the dialogue again and decide whether the following statements are true (T) or false (F). 1. Mr. Brown thinks the telecontrol racing cars will find a good market in Australia. 2. The telecontrol racing cars are suitable for children aged from six to eleven. 3. The price of telecontrol racing cars is very attractive. 4. Mr. Brown shows much interest in the latest product. 5. All the prices in the FOB price lists are subject to Mr. Browns confirmation. F( ) T F T F

13 Active Listening

14 Exercise 1 Directions: Mark is interested in a new mode of telephone and is inquiring about its functions. Listen to the dialogue between Mark and the saleslady and choose the best answer to each question you hear. Tapescript A. The button is for answering phone calls. B. The button is for vibration. C. The button is for receiving messages. D. The button is for call screening function. A. US $185. B. US $285. C. US $300. D. US $

15 Active Listening Exercise 1 A. US $185. B. US $215. C. US $225. D. US $285. A. The N5 phone model uses state-of-the-art technology. B. The saleslady gives Mark a brochure with all the details of the phone. C. The saleslady is offering a special in-show discount. D. Mark needs to talk with his families to decide whether to buy it or not. A. Confused.B. Anxious. C. Amazed.D. Suspicious

16 (Ssaleslady, MMark) S: You seem to be interested in our new N5 cell phone. Would you like to know something about it? M: Yes. What does this button here do? S: That button is for our call screening function. It allows you to identify the caller before you answer the call. M: I see. S: The common vibration function will let you know when you have a call if you dont want the ringing sound to interrupt important meetings. TAPESCRIPT

17 TAPESCRIPT M: What else can you tell me about this phone? S: This special phone uses state-of-the-art technology to bring you several unique functions in addition to the call screening and vibration feature. M: So, what are they? S: Oh, its loaded with them. If you are outside of your service area, this cell phone can still receive messages. Besides, it can send or receive s and get information, such as news, entertainment, stock quotes, from the Internet. M: No kidding? S: In addition to that, yon can watch TV on it. M: Thats amazing.

18 TAPESCRIPT S: Here is our brochure with all the details. M: What is the price of the N5 model? S: The list price is US $300 per unit. Were offering a special in-show discount of 15%. M: Well, Ill have to contact my colleague and get back to you. Thanks. 1. What function does the button have? 2. What is the list price of the N5 model? 3. How much is the N5 mode in-show after discount? 4. Which of the following is NOT true?. 5. How does the man feel about the unique functions of the cell phone?

19 Active Listening Exercise 2 Directions: Listen to the dialogue again and fill in the table below with the specific information you hear. Functions of N5 telephoneDescriptions It allows you to identify the caller before you answer the call. unique functionIt can receive messages. It will let you know when you have a call if you dont want the ringing sound to. call screening function _____________________ vibration feature _____________________ outside of service area ______________________ interrupt important meetings _________________________

20 Active Listening

21 Exercise 1 Directions: Listen to a passage and find the proper definitions for the terms on the left. Tapescript 1. inquiry a. is to get detailed information about the goods. 2. general inquiry b. is sent to the seller or supplier whom you have not previously doubted. 3. specific inquiry c. is to get information about the goods to be ordered or sold. 4. first inquiry d. is to get the general information about the goods.

22 Inquiry plays a very important role both in import and export and is usually the first step involved in international trade negotiation. Inquiry is a request for business information such as price list, catalogue, sample, trade terms and details about goods. Inquiry is usually made by the buyer to get information about the goods to be ordered. But sometimes it is made by the seller to get information about the goods to be sold. In international business, making inquiry is the initial stage of business negotiations between the buyer and the seller. Inquiry can be made by letter, , fax, handwritten note, telephone call, or personal conversation. TAPESCRIPT

23 TAPESCRIPT Generally speaking, there are three kinds of inquiry: general inquiry, first inquiry, and specific inquiry. General inquiry is sent to get the general information about goods. In this kind of inquiry there is no intention to do business right away. First inquiry is sent to the seller or supplier whom you have not previously doubted. Therefore, the source you get, the suppliers name and address, the intention you wish to establish business relations and the introduction to your business should be contained in the first inquiry. Specific inquiry is sent to the seller or supplier with whom you have already set up the business relations. In specific inquiry, the request for detailed information about the goods is contained.

24 Active Listening Exercise 2 Directions: Listen to the passage again and complete the statements with the words you hear. 1. Inquiry is usually the involved in international trade negotiation. 2. Inquiry is a request for business information such as price list,, sample, and details about goods. 3. Making inquiry is the stage of business between the buyer and the seller. 4. Inquiry can be made by letter, , fax,, telephone call, or. 5. is sent to the seller or supplier with whom you have already set up the business. negotiations ______________ first step ____________ catalogue ____________ trade terms ____________ initial __________ handwritten note _________________ personal conversation _____________________ Specific inquiry _________________ relations ___________

25 Fun Break Directions: Listen to a joke and answer the following questions. 1. Whats the boys part-time job? 2. Why did the boy feel very happy when he came home? To sack groceries at a supermarket. _____________________________________________________________ Because he could talk to some good-looking girls. _____________________________________________________________ Tapescript

26 My Sons Part-time Job When my son was a high-school sophomore, he got a part-time job sacking ( ) groceries at a supermarket. He came home all smiles. How was your first day? I asked. It was great, Dad, he replied. I got to talk to some good-looking girls. Since Stephen is not very talkative, I asked, What did you say to them? Do you prefer paper or plastic? TAPESCRIPT

27 Additional Listening

28 Exercise 1 Directions: Listen to a letter and decide whether the following statements are true (T) or false (F). 1. Mr. Green showed great interest in mountain bikes of ATX690 and ATX Mr. John Smith wants to know the lowest prices CIF Vancouver. 3. Mr. John Smith has decided to place substantial orders with Mr. Green. 4. Mr. John Smiths Company has handled mountain bikes for more than twenty years. 5. Mr. Green has promised to appoint his sole agent in Vancouver for Mr. John Smith. T( ) F T Tapescript F( ) F

29 Dear Mr. Green, Thank you for your letter of July 28th. We note with pleasure that you intend to (1) develop business with us in mountain bikes, which coincides with our desire. We have (2) gone through your catalogue and found that several (3) items, especially ATX690 and ATX740, appear to be (4) marketable here. We shall appreciate it if you will quote us the lowest prices CIF Vancouver and indicate the respective quantities of different (5) models that you can supply for prompt shipment. (6) In the meantime, please send us some representative samples. If your prices are workable and the quality is (7) satisfactory, we shall place substantial orders with you. TAPESCRIPT

30 TAPESCRIPT For your information, we have handled mountain bikes for twenty years and have a good (8) connection in our country. We also have some associated firms in neighboring countries where a (9) ready market can be found for your products. Therefore, we should like to know if you could appoint us your (10) sole agent in Vancouver, which we think would serve your interests to the best advantage. Your immediate attention to our enquiry and proposal will be appreciated. Yours faithfully, John Smith Marketing Manager

31 Additional Listening Directions: Listen to the letter again and write down the missing words. Dear Mr. Green, Thank you for your letter of July 28th. We note with pleasure that you intend to (1) business with us in mountain bikes, which coincides with our desire. We have (2) your catalogue and found that several (3), especially ATX690 and ATX740, appear to be (4) here. We shall appreciate it if you will quote us the lowest prices CIF Vancouver and indicate the respective quantities of different (5) that you can supply for prompt shipment. (6), please send us some representative samples. If your prices are workable and the quality is (7), we shall place substantial orders with you. develop ___________ gone through ______________ items _________ marketable _____________ models __________ In the meantime ________________ satisfactory _____________

32 Additional Listening Directions: Listen to the letter again and write down the missing words. For your information, we have handled mountain bikes for twenty years and have a good (8) in our country. We also have some associated firms in neighboring countries where a (9) can be found for your products. Therefore, we should like to know if you could appoint us your (10) in Vancouver, which we think would serve your interests to the best advantage. Your immediate attention to our enquiry and proposal will be appreciated. Yours faithfully, John Smith Marketing Manager connection ______________ ready market _______________ sole agent_______________

33 Viewing & Speaking Useful Expressions for Inquiries Id like more information before placing an order. Please let us know your lowest possible prices for the relevant goods. If your prices are favorable, I can place the order right away. Are those prices the lowest you can offer? Would you please give us your lowest quotation CIF Vancouver?

34 Viewing & Speaking

35 Directions: Watch the video and answer the following questions. Videoscript 1. What is the energy efficiency rating of the air conditioner? 2. Why did the boy feel very happy when he came home? 3. If the buyer makes a final decision to purchase 100 smaller models, how much should he pay? 4. Did they make a deal at last? The air conditioner tends to be high energy user. _____________________________________________________________ $298. _____________________________________________________________ $18, 400. _____________________________________________________________ Yes, they did. _____________________________________________________________

36 Mr. Brown, a Canadian exporter, is talking with Alice, an American importer. (AAlice, BMr. Brown) A: Im interested in your air conditioners. But Id like some more information before placing an order. B: I will be glad to answer your questions. A: Well, my biggest question is: how energy efficient are your models? B: As you know, an air conditioner tends to be a high energy consumer. Our model is no exception. A: Do you have any similar, but smaller models? TAPESCRIPT

37 TAPESCRIPT B: Why dont you take a look at this one? This is our newest product. A: What are the prices for these models? B: The large one goes for $298 and the smaller unit is $200. A: Are those the lowest prices you can offer? Im not sure those prices will work for us. B: We might be able to offer you an 8% discount or cut on your initial order. 8% off is about as low as we can go. A: I think thats more in line with what we can handle. B: Well, let me check my figures and Ill get back to you on it.

38 Viewing & Speaking Directions: Watch the video again and get familiar with the characters in the dialogue. Then role play the dialogue in pairs.

39 Viewing & Speaking Directions: Suppose your company will import a new type of portable electric heater from a Canadian company. You are the representative of your company and your partner is the sales manager of the Canadian company. Role play the situation with your partner using the following useful expressions.

40 Viewing & Speaking Some hints: Im interested in... Id like more information before placing an order. How about the... of the heater? That sounds very impressive. What about... features? What are the prices on these models? Are those prices the lowest you can offer? Wed offer you a... commission on all sales. That might work well for both of us.

41 Thank you!


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