2 What we do WE PROVIDE TURNKEY TECHNICAL TRAINING SOLUTIONS Prosmart offers state of the art turnkey solutions for technical training programs. We provide from training program and material design to supplying of training equipment and construction of training simulators.
3 Presentation Topics Our technical training portfolio Our Human performance programA brief conceptual overview of Human PerformanceThe components of a Human Performance ProgramProsmart’s intention (HP Tools)
4 Technical Training Instrumentation and Control We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for a Instrumentation Mechanician.We also present these courses at customer sites where the customer supply the equipment and training material.This includes all the P.L.C training required.
5 Technical Training P.L.C for Electricians From Relay Logic to P.L.C Control.A unique course for electricians with little or no knowledge of P.L.C's.On completion the course they will be able to program a P.L.C for basic control functions.
6 Technical Training Mechanical Fitter Training We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for Fitters and TurnersWe also present these courses at customer sites where the customer supply the equipment and training material
7 Technical Training Welding WeldingWe develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for WeldersWe also present these courses at customer sites where the customer supply the equipment and training material
8 Human Performance….is the study of those elements that make people both brilliant and stupid, invincible and vulnerable, infallible and accident-prone...is about implementing processes and initiatives aimed at eliminating or reducing the influence of human factors in the work environmentresults in Performance Improvement in all areas of your business
9 from James Reason….It is crucial that personnel and particularly their managers become more aware of:the human potential for errors, andthe task, workplace, and organizational factors that shape their likelihood and their consequences.Understanding how and why unsafe acts occur is the essential first step in effective error management.
10 BehaviourHuman Performance is a series of behaviours executed to accomplish specific task objectivesINDIVIDUAL worker behaviours are an extremely crucial aspect of any performance improvement initiativeHowever, ORGANISATION and MANAGEMENT influences on human behaviour are equally important, but often overlooked
11 IndividualThe collective behaviours of individuals determines the level of safety and performance achievedExecution of work is a product of mental processes influenced by diverse factors relating to work environment and the demands of the task, as well as the capabilities of the individual
12 OrganisationThe goals, policies, processes and priorities of an organisation directly influence individual and leader behavioursThe organisation needs to take human fallibility into account, and create an environment that is aware of, and mitigates the severity of consequences from the inevitable human error
14 The Basics All Performance is Human Performance All Error is Human ErrorAll Events have a Human Error somewhere in the causal chainInitiatives targeting the reduction of Human Error better protects the organisation from Events
15 Defining Human Error Generic definitions for human error are; An inappropriate or undesirable human decision or behaviour that reduces, or has the potential for reducing, effectiveness, safety, or system performanceAn action that led the task or system outside its acceptable limitsAn action whose result was not desired by a set of rules or an external observer
16 The GoalTo improve safety and productivity by proactively preventing events caused by human errorEventsAn EVENT is an unwanted, undesirable change in the state of plant structures, systems, or components or in human/organizational conditions (health, behaviour, administrative controls, environment, and so on) that exceeds established significance criteria.
17 ORGANISATION & PROCESSES Zero is not a number – “It’s a Vision” The GoalINDIVIDUALWork PreparationWork PerformanceWork FeedbackORGANISATION & PROCESSESEngineered ControlsAdministrative ControlsCultural ControlsZero is not a number – “It’s a Vision”
18 How do we reduce Human error? It involves creating willingness to stay attentive to situations and the environment.
19 How do we reduce Human error? By using simple 10 simple techniques.Identify the human error traps.Learning an extra few supervisory skills.YES! that simple - believe it or not!
20 How do we reduce Human error? By learning specific techniques, leaders in the workplace will understand how to manage and reduce human error.Learn how to support and motivate employees to use HER techniques.
21 How do we reduce Human error? We offer a once of course for awareness but we develop methods (systems) of sustaining a HER program to in your organisation to complete the error reduction process.By actively raising the staff awareness and following a simple HER system to avoid error your overall availability will continuously improve while having a SAFER more productive work environment..
22 A HP Program….. is a structured organizational initiative is driven by senior management and leadershiprequires resources and official infrastructurebecomes an entrenched “way of business”becomes part of the fabric of your organization
23 A HP Program is NOT….. a short-term project only about fixing the workersan “add-on” that maintains status quoa quick fix to worker error
24 Misunderstandings about Human Performance HP is only about the workers and their practicesKicking butt will achieve good HPHP can be done with a “one-stop” training courseHuman Performance can be delegatedNo events means no HP problemCompetence means no errorsErrors are bad
25 A Typical HP Program 1. An Infrastructure to support the program Leadership educated in Human Performance Principles1. An Infrastructure to support the program2. A Site-Wide Reporting Culture, with low reporting thresholds3. An Event Investigation dept to establish Human and Organisational causes5. A Corrective Actions Program to track and monitor actions4. A database to collect data for trending purposes, and to determine thresholds6. An OE facility to share lessons learntAlignment to HP Principles at all levels7. An Observations & Coaching Program to gather “real-time” data on worker practices8. A Rewards and Recognition program to identify, publicise and reward desired behaviours9. An HP Toolbox for workers, supervisors and managersEmbedding HP practices into all technical trainingRecruit advocatesContinual communication and education throughout the organisation
26 HP Tool Box Sample HP Tools for Individuals QUESTIONING ATTITUDE SELF-CHECKINGPEER CHECKINGPROCEDURE USE AND ADHERENCEPLACE-KEEPINGEFFECTIVE COMMUNICATION
27 HUMAN PERFORMANCE TOOLS Sample HP Tools for Work-Teams:PRE-JOB BRIEFINGFLAGGINGTURNOVERPOST-JOB REVIEWDECISION MAKING
28 HUMAN PERFORMANCE TOOLS Sample HP Tools for Management:BENCHMARKINGOBSERVATIONSSELF-ASSESSMENTSPERFORMANCE INDICATORSINDEPENDENT OVERSIGHTWORK PRODUCT REVIEWINVESTIGATING EVENTS TRIGERRED BY HUMAN ERROROPERATING EXPERIENCEREPORTING ERRORS AND NEAR MISSES
29 If you want to reduce human error in your organization CLICK HERE