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TRAINING SOLUTIONS P R S M A R T. 2 WE PROVIDE TURNKEY TECHNICAL TRAINING SOLUTIONS ProsmartProsmart offers state of the art turnkey solutions for technical.

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Presentation on theme: "TRAINING SOLUTIONS P R S M A R T. 2 WE PROVIDE TURNKEY TECHNICAL TRAINING SOLUTIONS ProsmartProsmart offers state of the art turnkey solutions for technical."— Presentation transcript:

1 TRAINING SOLUTIONS P R S M A R T

2 2 WE PROVIDE TURNKEY TECHNICAL TRAINING SOLUTIONS ProsmartProsmart offers state of the art turnkey solutions for technical training programs. We provide from training program and material design to supplying of training equipment and construction of training simulators.

3 3 Our technical training portfolio Our technical training portfolio Our Human performance program Our Human performance program A brief conceptual overview of Human Performance A brief conceptual overview of Human Performance The components of a Human Performance Program The components of a Human Performance Program Prosmarts intention (HP Tools) Prosmarts intention (HP Tools)

4 4 Instrumentation and Control We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for a Instrumentation Mechanician. We also present these courses at customer sites where the customer supply the equipment and training material. This includes all the P.L.C training required.

5 5 P.L.C for Electricians From Relay Logic to P.L.C Control. A unique course for electricians with little or no knowledge of P.L.C's. On completion the course they will be able to program a P.L.C for basic control functions.

6 6 Mechanical Fitter Training We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for Fitters and Turners We also present these courses at customer sites where the customer supply the equipment and training material

7 7 Welding We develop training material, assessment tools and constuct and supply the training equipment for the complete cirriculum for Welders We also present these courses at customer sites where the customer supply the equipment and training material

8 8 is the study of those elements that make people both brilliant and stupid, invincible and vulnerable, infallible and accident- prone... is the study of those elements that make people both brilliant and stupid, invincible and vulnerable, infallible and accident- prone... is about implementing processes and initiatives aimed at eliminating or reducing the influence of human factors in the work environment is about implementing processes and initiatives aimed at eliminating or reducing the influence of human factors in the work environment results in Performance Improvement in all areas of your business results in Performance Improvement in all areas of your business

9 9 It is crucial that personnel and particularly their managers become more aware of: the human potential for errors, and the human potential for errors, and the task, workplace, and organizational factors that shape their likelihood and their consequences. the task, workplace, and organizational factors that shape their likelihood and their consequences. Understanding how and why unsafe acts occur is the essential first step in effective error management.

10 10 Human Performance is a series of behaviours executed to accomplish specific task objectives Human Performance is a series of behaviours executed to accomplish specific task objectives INDIVIDUAL worker behaviours are an extremely crucial aspect of any performance improvement initiative INDIVIDUAL worker behaviours are an extremely crucial aspect of any performance improvement initiative However, ORGANISATION and MANAGEMENT influences on human behaviour are equally important, but often overlooked However, ORGANISATION and MANAGEMENT influences on human behaviour are equally important, but often overlooked

11 11 The collective behaviours of individuals determines the level of safety and performance achieved The collective behaviours of individuals determines the level of safety and performance achieved Execution of work is a product of mental processes influenced by diverse factors relating to work environment and the demands of the task, as well as the capabilities of the individual Execution of work is a product of mental processes influenced by diverse factors relating to work environment and the demands of the task, as well as the capabilities of the individual

12 12 The goals, policies, processes and priorities of an organisation directly influence individual and leader behaviours The goals, policies, processes and priorities of an organisation directly influence individual and leader behaviours The organisation needs to take human fallibility into account, and create an environment that is aware of, and mitigates the severity of consequences from the inevitable human error The organisation needs to take human fallibility into account, and create an environment that is aware of, and mitigates the severity of consequences from the inevitable human error

13 13 We need to influencee 3 things! We need to influencee 3 things!

14 14 All Performance is Human Performance All Performance is Human Performance All Error is Human Error All Error is Human Error All Events have a Human Error somewhere in the causal chain All Events have a Human Error somewhere in the causal chain Initiatives targeting the reduction of Human Error better protects the organisation from Events Initiatives targeting the reduction of Human Error better protects the organisation from Events

15 Generic definitions for human error are; An inappropriate or undesirable human decision or behaviour that reduces, or has the potential for reducing, effectiveness, safety, or system performance An inappropriate or undesirable human decision or behaviour that reduces, or has the potential for reducing, effectiveness, safety, or system performance An action that led the task or system outside its acceptable limits An action that led the task or system outside its acceptable limits An action whose result was not desired by a set of rules or an external observer An action whose result was not desired by a set of rules or an external observer 15

16 16 Events To improve safety and productivity by proactively preventing events caused by human error An EVENT is an unwanted, undesirable change in the state of plant structures, systems, or components or in human/organizational conditions (health, behaviour, administrative controls, environment, and so on) that exceeds established significance criteria.

17 17 INDIVIDUAL Work PreparationWork Preparation Work PerformanceWork Performance Work FeedbackWork Feedback ORGANISATION & PROCESSES Engineered ControlsEngineered Controls Administrative ControlsAdministrative Controls Cultural ControlsCultural Controls Zero is not a number – Its a Vision

18 18 It involves creating willingness to stay attentive to situations and the environment.

19 19 By using simple 10 simple techniques. Identify the human error traps. Learning an extra few supervisory skills. YES! that simple - believe it or not!

20 20 By learning specific techniques, leaders in the workplace will understand how to manage and reduce human error. Learn how to support and motivate employees to use HER techniques.

21 21 We offer a once of course for awareness but we develop methods (systems) of sustaining a HER program to in your organisation to complete the error reduction process. By actively raising the staff awareness and following a simple HER system to avoid error your overall availability will continuously improve while having a SAFER more productive work environment..

22 22 is a structured organizational initiative is a structured organizational initiative is driven by senior management and leadership is driven by senior management and leadership requires resources and official infrastructure requires resources and official infrastructure becomes an entrenched way of business becomes an entrenched way of business becomes part of the fabric of your organization becomes part of the fabric of your organization

23 23 a short-term project a short-term project only about fixing the workers only about fixing the workers an add-on that maintains status quo an add-on that maintains status quo a quick fix to worker error a quick fix to worker error

24 24 HP is only about the workers and their practices HP is only about the workers and their practices Kicking butt will achieve good HP Kicking butt will achieve good HP HP can be done with a one-stop training course HP can be done with a one-stop training course Human Performance can be delegated Human Performance can be delegated No events means no HP problem No events means no HP problem Competence means no errors Competence means no errors Errors are bad Errors are bad

25 25 1. An Infrastructure to support the program 2. A Site-Wide Reporting Culture, with low reporting thresholds 3. An Event Investigation dept to establish Human and Organisational causes 4. A database to collect data for trending purposes, and to determine thresholds 5. A Corrective Actions Program to track and monitor actions 6. An OE facility to share lessons learnt 7. An Observations & Coaching Program to gather real-time data on worker practices 8. A Rewards and Recognition program to identify, publicise and reward desired behaviours 9. An HP Toolbox for workers, supervisors and managers Leadership educated in Human Performance Principles Continual communication and education throughout the organisation Embedding HP practices into all technical training Recruit advocates Alignment to HP Principles at all levels

26 Sample HP Tools for Individuals QUESTIONING ATTITUDE QUESTIONING ATTITUDE SELF-CHECKING SELF-CHECKING PEER CHECKING PEER CHECKING PROCEDURE USE AND ADHERENCE PROCEDURE USE AND ADHERENCE PLACE-KEEPING PLACE-KEEPING EFFECTIVE COMMUNICATION EFFECTIVE COMMUNICATION 26

27 Sample HP Tools for Work-Teams: PRE-JOB BRIEFING PRE-JOB BRIEFING FLAGGING FLAGGING TURNOVER TURNOVER POST-JOB REVIEW POST-JOB REVIEW DECISION MAKING DECISION MAKING 27

28 Sample HP Tools for Management: BENCHMARKING BENCHMARKING OBSERVATIONS OBSERVATIONS SELF-ASSESSMENTS SELF-ASSESSMENTS PERFORMANCE INDICATORS PERFORMANCE INDICATORS INDEPENDENT OVERSIGHT INDEPENDENT OVERSIGHT WORK PRODUCT REVIEW WORK PRODUCT REVIEW INVESTIGATING EVENTS TRIGERRED BY HUMAN ERROR INVESTIGATING EVENTS TRIGERRED BY HUMAN ERROR OPERATING EXPERIENCE OPERATING EXPERIENCE REPORTING ERRORS AND NEAR MISSES REPORTING ERRORS AND NEAR MISSES 28

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