Presentation on theme: " 2001 Level 3 Communications, Inc. All Rights Reserved."— Presentation transcript:
1 2001 Level 3 Communications, Inc. All Rights Reserved. Network OverviewCopyright Level 3 Communications, Inc This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.0102 2001 Level 3 Communications, Inc. All Rights Reserved.
2 2001 Level 3 Communications, Inc. All Rights Reserved. Level 3’s ExperienceOver the last three years, Level 3’s engineering team recently oversaw the design and physical construction of a $10 billion global network from whiteboard to completion. This project was one of the largest construction projects in history when measured by dollars spent per monthIn addition to physical construction, Level 3 built a global operational organization numbering 4,500 people in eleven different countriesLevel 3’s management team has extensive network construction experience through MFS and KiewitLevel 3 built a Tier 1 IP backbone in less than 3 yearsLevel 3 was the first to deploy an MPLS backboneLevel 3 operates the largest SoftSwitch based network in the world. SoftSwitch based service include voice over IP (with PSTN quality) and managed modem services0102 2001 Level 3 Communications, Inc. All Rights Reserved.
3 ONTAPSM - World Class Provisioning Process “We are big believers in ONTAP. Level 3 was able to turn up a national private-line backbone for Masergy in less than 10 business days. Such rapid provisioning has enabled Masergy to directly tie capital outlays to solid forecasts of demand and to offer better service to our own customers.”– Gerald Poe, Sr. Mgr. Infrastructure Engineering and ProvisioningMasergyONTAPSM = On-Net Transport Activation ProcessCapacity verification at order entryAcceleration of customer’s revenue recognitionClear commitment at the time of the orderReduced exposure to forecasting riskVendor-neutral architectureServices that are ONTAP enabled mean faster provisioning time and quicker revenue.Time is money.Significant benefit to customers who now can drastically reduce their forecasting risk exposure.ONTAP activation for (3)Link Global Wavelength: 10 days for existing demarcs (with available capacity)ONTAP activation for (3)Link Private Line: 10 days for existing demarcs (with available capacity)Additional demarcation points in select cities where availableONTAP certified capacity has been physically audited and reviewed by field services to ensure the ports are empty and ready for use. This streamlines the process once the order is submitted to the gateway for installation.Sales person can confirm if capacity is available for the exact route requested before providing the customer signature report.Sales person can reserve the capacity which will consume all the necessary logical and physical ports in our provisioning system for 5-15 days to ensure rapid activation of 10 days SLA.NOTE: Customer QuoteWinner of the 2002 Frost & Sullivan Customer Service Innovation Market Engineering Award.ONTAPSM0102 2001 Level 3 Communications, Inc. All Rights Reserved.
4 Complete Service Request Design, Assign, and Activate ONTAP ProcessOrder to Delivery ProcessComplete Service RequestDesign, Assign, and ActivateTest and Turn UpIndustry: 10 DaysONTAP : 0.5 DaysIndustry: 60 DaysONTAP : 1.0 DaysIndustry: 40 DaysONTAP : 3.5 DaysProcess Changes:Provisioning/billing info validated before sign offReservation capabilitiesCredit approval prior to signoffProcess Changes:Handoffs between organizations eliminatedReal-time consumption management providedRemote activation of logical network elementsProcess Changes:Handoffs with Field Management eliminatedBilling is automatically activatedCustomer LeadThis slide shows the ONTAP process from order to delivery. The first step in the process, completing the service request, can be completed in .5 days, whereas the industry standard is about 10 days. One of the things during this phase is to make sure all of the appropriate order information is entered on the order before its accepted. By getting this types of information up front, we make sure that there won't be any snags late in the process. Furthermore, we make sure that we set expectations accordingly -- since we can't submit orders involving CPA termination without DLR information, sales will be less likely to say that it's "being worked on" if they still need information from the customer in the first place.The next step, Design, Assign, and Activate takes only 1 day with ONTAP. The industry standard for this step in the provisioning process is about 60 days!The longest step in this 3 step process is the actual test and turn up, and it only takes 3.5 days.As you can see, the entire ONTAP provisioning process is only 5 days. Five days is our internal SLA. We commit to the customer to having their circuits provisioned in 10 days or less. In a recent press release, a competitor claimed to have turned up a circuit in 27 days claiming that it was industry leading. Using ONTAP, Level 3 has actually provisioned an OC12 from Philadelphia to Washington in 17 hours!0102 2001 Level 3 Communications, Inc. All Rights Reserved.
5 Industry Leading Provisioning Time Service ActivationCycle Time PerformanceCustomer Sign Date to Bill Start DateLeading industry cycle times for OC-3 and above services, < 20 days for On-Net servicesMigration to Level 3 network enabled > 50% cycle time reduction in 2001Cycle TimeCycle TimeAnother key metric in detail -> Industry leading cycle time (20 days for OC3 and above ONTAP + Non-ONTAP On-Net services Q4 average)Continuous process improvement trend(SPEAKER FYI: Cycle Time went up slightly but should not be a cause for concern based on CCD and CRD performance. In a CCD and CRD focused process, cycle time is not a concern as long as CCD and CRD performance is where it needs to be or is trending in the right direction.Examples of achievements:Calpoint project: 2 fiber nationwide intercity network, 2 fibers on 9 metro markets, 272 colocation sites - completed in 51 calendar daysCustomer( XO ) – we provision 80 10G waves in 65 working days.Customer( DT ) – 10 Gigs in 17 hoursNEXT SLIDE: Latency – IP Performance0102 2001 Level 3 Communications, Inc. All Rights Reserved.
6 Meeting Customer Commitments Service ActivationCurrently meeting 99% of Customer Commitment Dates (CCD)Customer CommitmentDatesCCD performance reflects change in focus from construction to operation% CCD Met% CCD MetLet’s now talk about some of the results which are evidence of our continuous process improvement.Key metric detail: Meeting customer expectations with 95% met CCD. This is a very significant improvement during 2001 as you can see from the chart.(SPEAKER NOTE FYI: 95% met CCD - average of October, November and December. November CCD spiked a bit resulting from the system drop of cross connect functionality into ONTAP. We learned after the drop that the CCD setting process was not working as intended, causing us to miss CCDs. These missed CCDs were invisible to the customer.The trend is continuously improvingNEXT SLIDE: Cycle Time0102 2001 Level 3 Communications, Inc. All Rights Reserved.
7 Operational Excellence Level 3 is committed to excellent operational performance to enhance our customers’ experience and satisfactionIndustry leader for core round-trip latency across the Network for IP servicesPERFORMANCEConsistently meet our guarantee of less than 1% packet loss performance for IP servicesNetwork availability guaranteed at 99.99% for terrestrial On-Net servicesOnline visibility to network statistics, utilization, and traffic flow through the Online Customer Service Center (OCSC)Performance: Keynote Systems ranked Level 3 as the top network in terms of web site performance during the surge of internet traffic that followed the tragic events of September 11, Level 3 is consistently leading IP performance charts.IP Performance MARCH 2002:Latency (round trip):North America: 37.6 msEurope Intl.: msLondon to NY: msPacket Loss:North America: %Europe Intl.: %London to NY: %Mean time to Repair: Our goal is to repair service in 2 hours or less (this varies by each situation and by product).Reliability: Network availability has steadily improved as migration to our own network continues. Call success rate is better than 90% for Managed Modem, industry leading number.RELIABILITY0102 2001 Level 3 Communications, Inc. All Rights Reserved.
8 Level 3 North America Network 16,000 U.S. route milesUpgradeable 12 conduit systemPrivate Line Service available in 56 cities nationwideSubstantially completedFully owned, homogeneousNo spurs or laterals6.5 Million square feet of colocation facilities0102 2001 Level 3 Communications, Inc. All Rights Reserved.
9 Level 3 European Network Cable completed in 4Q00Initially operates 320 gigabits per secondUpgradeable to 1.28 terabits per secondConnects Level 3’s US and European networksDiverse capacity available0102 2001 Level 3 Communications, Inc. All Rights Reserved.
10 The Level 3 Conduit Advantage The difference between our network and that of our competitors starts at the most base layer, what we call Layer 1 of the OSI model….the Physical Layer. Level 3 has deployed 8-12 conduits in our Intercity Network and anywhere from conduits in our Metro Networks.The deployment of a high conduit count network affords Level 3 the advantage few if any carriers can compete with, a continuously upgradeable network that allows us to carry more and more traffic while at the same time lowering costs through the use of “next generation” improvements in optical transport. These improvements include improvement not only in the optronics, but also in the fiber(s) involved.In order to truly optimize the network design, you must take into accounts all of its components and establish an optronics-fiber relationship that compliments each others capabilities.As the chart on the right side of the slide demonstrates, the introduction of next generation fibers (one every 18 months) over the past several years has reduced the cost of transporting a Gb. With new fibers, we are seeing such improvements as increased regenerator span distances which require less optronics for the transmission of signals and when you consider that the optronics comprise 95% of the CAPEX associated in optical transmission….it adds up. Improvements in the cost structure come as a result of reductions in cost(s) associated with the optics required to transmit the signals. This along with the maturation of DWDM technology enables us to deliver more bandwidth on fewer fibers at a lower cost.The number of conduits also allows us to take advantage of the costs savings associated with simply lighting another fiber (even if its not a next generation fiber) versus having to 1) lay more fiber or 2) deploy costly DWDM gear that will drive up the cost of the service.At some point it is more cost effective to light additional fibers.At some point it is more cost effective to use next generation fiber.Level 3 conduits support both options.0102 2001 Level 3 Communications, Inc. All Rights Reserved.
11 Lowering the Cost of Transport Level 3 built its Network to be upgradeable, leveraging new generations of fiber and optronics in 12 parallel conduitsNewest generations purchased in large scale = best unit costSMF10,000.00N2DSFLEAFLevel 3 Cost CurveGen 41,000.00Gen 5Gen 6Gen 7100.00Gen 8Gen 9Unit Cost10.00$ perGbpsmile1.00This slide shows how the concept of Moore’s Law (that for the same cost, computer chip complexity averaged over the past three decades doubled every 18 months) translates to fiber efficiency as well. With each new generation of fiber optic cable released, dispersion factors are reduced and signal loss through attenuation is mitigated. This means that light can travel further and further before it needs costly amplification and regeneration, improving the underlying cost efficiencies of the network.By building our 12 conduit system around the world, Level 3 is optimally positioned to take advantage of the cost benefits of introducing newer more efficient fibers into our network. With 10 spare conduits already in the ground, we will not have to build or dig to deploy newer, more efficient fiber technology into the network. We are the first telecommunications provider whose business plan adopted Moore’s Law right down to the level of the physical fiber core to our network.All cost efficiencies are translated into price benefits for our clients. And since the wavelength product is closest to the fiber layer of our network, these new fiber generations will have the greatest impact on the cost (and therefore the price) of the wavelength product.0.500.0119901995200020052010Source: Corning, Inc., Nortel Networks, Inc., Level 3 Engineering0102 2001 Level 3 Communications, Inc. All Rights Reserved.
12 2001 Level 3 Communications, Inc. All Rights Reserved. The Level 3 Network Is Completely Route DiverseThe Level 3 network does nothave any spurs or laterals – it is completely route-diverse.It is important to be sure that the topology map a provider shows you is a true representation of their network.NetworkSpursSometimes carriers want you to see this.In reality, this isoften what thenetwork trulylooks like.RichmondRichmondThere is an average of 3.9 fiber cuts per 1000 miles of intercity/backbone network per year!When you are evaluating network providers, it is extremely important to make sure that the topology map they show you is a true representation of their network architecture. In today’s competitive market, customers will not tolerate outages. The Level 3 network was designed and built with complete route diversity, ensuring mission-critical service availability levels that we can stand behind based on this design. Many carriers do not have the luxury of a consistent and fully route-diverse network. This is because in the last six years many carriers grew by acquisition and tying together multiple legacy networks to form their “backbones.”POPPOPNon-DiverseCity Laterals/Collapsed Rings0102 2001 Level 3 Communications, Inc. All Rights Reserved.
13 2001 Level 3 Communications, Inc. All Rights Reserved. Metro NetworksBroad geographic coverage27 major North American markets9 major European marketsDeep metro presence at duct level2,150 total local route miles500+ On-Net buildingsUp to 864 fibers per cable, per conduitIndustry-leading Colocation facilities70 Global “Carrier Grade” Colocation Data centers6 million square feet of colocation spaceLevel 3 provides a tremendous advantage to our customers with our metro networks. These networks are seamlessly integrated into our backbone intercity network and solely owned, maintained, and managed by Level 3. This provides a direct operational control and enables the highest levels of performance and network reliability. We understand that local connectivity still can and does present a last-mile roadblock for metropolitan and intercity transport services.Level 3 is a true end-to-end provider and in addition can provide you with metro interconnectivity to a host of local providers.Corning SMF 28 fiber is what we use in our metro networks.0102 2001 Level 3 Communications, Inc. All Rights Reserved.
14 Metro POP Route Diversity Level 3 has complete diversity in our metro networks and facilities.As in the case of intercity networks somecarriers lead you to believe that they havecomplete diversity.Carrier serviceProvision/gateway facilityNon DiverseEntranceFacilitiesWhat carrierswant you to seeWhat you shouldbeware ofThere is an average of 13 fiber cuts per 100 route miles per year in metropolitan networks!Level 3’s metro networks provide the ultimate in private line service reliability. Our gateway facilities and networks are all built with complete route diversity. The ingress and egress points of our gateways are also diverse to provide you with mission-critical level security and reliability.95% of all of our On-Net buildings/POPs have completely route diverse interconnectivity. (In some cases landlords, and facilities issues prevent redundant/diverse connectivity.On-Net building/Customer locationNon DiverseRisers in Gateways0102 2001 Level 3 Communications, Inc. All Rights Reserved.
15 2001 Level 3 Communications, Inc. All Rights Reserved. The Level 3 IP NetworkWe have over 16,000 miles in North Americaand almost 5,000 in EuropeThere is submarine capacity through the Atlantic oceanWe offer robust metro networks, connecting network and traffic interconnection points.The fiber loops offer resiliency in the network.0102 2001 Level 3 Communications, Inc. All Rights Reserved.
16 2001 Level 3 Communications, Inc. All Rights Reserved. IP Logical DiagramLevel(3) GatewayVoice Quality VPNOver MPLS tunnelsVoiceNetworkVoiceManaged ModemInternetCrossroads(Collocation)MOSSCore MPLSNetworkLevel (3)InternetNetworkDIA(Metro TDM)EPOP(Metro Ethernet)VoiceInternetManagement VPNOver MPLS tunnelsPeering(public Internet)Management/OSSNetworkMOSSVoiceInternet VPNInternetMOSS0102 2001 Level 3 Communications, Inc. All Rights Reserved.
17 Industry-Leading Performance Uniform Global NetworkDesigned and built for performance from the ground upMPLS-enabled backboneCarries multiple protocol trafficImproves routing and QoSPeering> 600 peering sessions, 51+ Gb of Connectivity in North America95% Private peeringConsistently Ranked in Top 3 by Keynote SystemsBut our leading performance isn’t based on resiliency alone.Level 3 designed and built its entire network, end to end.We are not a patchwork of networks, unlike some other service providers.The oldest part of our network is only about 4 years old, meaning that we have some of the newest technologies available.This means that we will not have the quality degradation you might see with other networks, and that we can manage our network at a lower cost basis.MPLS is deployed through core network and is beginning to be deployed to the edge.Going forward, MPLS will enable provisioning of a broad range of data services.The fact that our peering is settlement-free means that we are truly a Tier One Provider in North America.Others say that they too are tier one, but we are recognized industry-wide and supported through 3rd parties, like Keynote Systems.Keynote is a third party “watchdog” for latency of Tier one Internet access providers.The unfortunate events of September 11 made it one of the busiest days in Internet traffic in history. Level 3 ranked number one in performance based on Keynote’s results.0102 2001 Level 3 Communications, Inc. All Rights Reserved.
18 (3) Packet Ethernet, Frame Relay and ATM over MPLS Ethernet SwitchATM SwitchRouter RunningFrame RelayVLANVCDLCILevel 3 MPLSBackbone (LSR)Virtual Circuit AVirtual Circuit BVirtual Circuit CLERLERLERShared netowrk allows for some oversubscription of routes based on utlitization and trafffic patternsHigher GMLER – Labeled Switched RouterLSR – Labeled Switched Router0102 2001 Level 3 Communications, Inc. All Rights Reserved.
19 North America Peering Interconnection Peering Capacity:51+ Gb/s active2.0 Gb/s11.6 Gb/s6.2 Gb/s3.7 Gb/s7.8 Gb/s7.1 Gb/s932 Mb/s6.4 Gb/s6.4 Gb/s0102 2001 Level 3 Communications, Inc. All Rights Reserved.
20 Level 3’s Academic and Research Community Focus Dedicated team of sales, marketing, business development and engineering resourcesEfforts focused on national network initiatives, consortia and traffic aggregators, not on individual institutionsSpecific product programs for academic and research communityHow do we provide these building blocks?Highly Scalable: Global Internet backbone built on Level 3’s upgradeable infrastructureIndustry - leading Performance: Significant interconnection to other major networks,Ease of connection - Widely accessible from numerous locations0102 2001 Level 3 Communications, Inc. All Rights Reserved.
21 2001 Level 3 Communications, Inc. All Rights Reserved. Thank You!0102 2001 Level 3 Communications, Inc. All Rights Reserved.